Al is wonderful. He knows what he is doing, he is truthful and honest. He did a wonderful job…read more He figured out and fixed why my chimney had a draft.

They did a great job cleaning my chimney and when I was having a problem with a Smokey smell in my…read morebasement they called me back while they were on vacation to try and help me figure it out and put me in touch with a great mason for some tuck points. Will always use these guys

They did not do anything. They came to tell me what is wrong with the chimney and told me do not…read moreneed cleaning and I never cleaned it in my life. I noticed few companies that do that to get a service call hoping to sell additional services and if not they got a service call fee and did nothing. But the guy who came is very nice and professional.

They were a no show. After waiting all afternoon, the technician did not call or show up for my…read moreappointment.

Detroit City Sweep provided prompt and professional service. It was as easy as pie getting my…read morechimneys cleaned. Highly recommended.

Exceptional Service with Integrity and Expertise…read more Dean and the team at Detroit City Sweep exceeded every expectation. From the moment he arrived for the service call, his professionalism, knowledge, and attention to detail were evident. He took the time to thoroughly inspect the chimney, clearly explain the repair recommendations, and answer every question without ever making me feel rushed. What stood out most was Dean's commitment to doing the job right. His workmanship was exceptional, the work area was left spotless, and the entire experience was seamless from start to finish. It's refreshing to find a company that combines technical expertise with genuine customer care. I highly recommend Detroit City Sweep to anyone looking for a trustworthy, knowledgeable, and professional chimney service company. ~ David-Anthony Powell, 20494 Santa Barbara, Detroit

Regardless of the company's view this technician promised to have my fireplace lit before job was…read moreover. Also promised blower Instal free or not. I didn't ask for it to be free. His words. When I am done I will ensure you fire. That didn't happen he as not even familiar with unit. Talking about it need a key when that is not the case. He may of completed work but did not fulfill promises. I can send pics of missed appointment Also originally he was with A1 chimney with a quote of 2400. But then he says I can do on the side for 1400. I should of just stayed with the A1 cause I was not satisfied as a customer

The guy came out, and they missed a critical safety issue. We later discovered the flue liner was…read moreimproperly installed and not connected, which could have caused a house fire. It's horrifying to think we were using an unsafe fireplace all winter due to their negligence."

he started when he said he would, kept me appraised during the whole process, did a quality job,…read morecleaned up after job was completed. Would certainly use him in the future

Working with Ken was a great experience. His communication was top-notch--from coordinating the…read moreinitial quote through the completion of the job. He took the time to answer our questions promptly and provided my wife and me with options to address our home's chimney repair needs. His work looked great, and he left the worksite clean at the end of the job. I would not hesitate to recommend him.

I needed my chimney swept and inspected, as well as my fireplace cleaned. Will & Eddy did a very…read moregood job. They wore booties and laid a tarp down in front of my fireplace to keep my white carpet clean. Total for these services was $169. A much better price than their local competition.

The company was on time and very professional. Will assessed our problem with the fireplace and…read morewas able to offer a solution. He explained why we were having soot back up into the house as well as how the gas logs should be set up. This was the second company I had out to assess and provide the necessary upkeep and or repair. Will's company was by far more informative and complete with his service. I have him on my calendar for a yearly cleaning and check! Christine

Corey repaired our very old and discontinued gas fireplace after another company came out and said…read morethey could not. Nancy did the homework to identify an alternative pilot assembly replacement for the discontinued one. Corey (clearly an experienced and skilled technician) came out to do the repair, worked around some problem issues, communicated well, and fixed it--all for a fair price. He was meticulous about cleanup leaving the fireplace and immediate surroundings cleaner than before. While their service backlog was a month, the knowledgeable, efficient service was well worth the wait.

Corey was very professional, knowlegable, and stayed on task until the problem was solved. It was…read morenot an easy one! Would reccomend!

Brian noticed my chimney cap was off and the liner had unravelled and was hanging out which can be…read moredangerous. He came out and replaced the liner and cap. He was prompt and able to complete the job in a timely manner. All is well in Plymouth! Thanks!

Brian was awesome and very nice to work with. He was quick to respond and do the work, and only did…read morewhat was needed and was very reasonably priced.

Wow, called number provided was leaving a message when person answered. Asked where I was calling…read morefrom. Informed Detroit. Now they are semi retired... because I'm calling from Detroit? Smells funny. Im sure a more able service person would be glad to earn my business.

Very rude from the beginning! I came to my door without a…read moremask. My dogs were barking at my heals. I asked the male to back up he didn't move. I shouted twice to back up. Then he walked away. I stepped outside and closed my dogs inside. The man was getting in his truck. I stood on my porch and asked him if he was leaving? He said he was. I explained to him that I had no mask and needed room to step out. Advised him there was a pandemic going on and needed the distance. He said that he misunderstood. I advised him my wife was getting over cancer and that I still needed to maintain a safe environment for her. At that point advised him that I would put the dogs away and he would have access directly to the fireplace through our front door. When the work was over I took a look up the flue of the chimney. As you can see in the pictures that the flu liner past the damper is still filled with loose objects hanging off of the inside. When I approached the man about it he became irritated and hostile. I advised him that I would be giving him a terrible review. At that point he called me out of my name calling me a dick, fat bitch, and the terrible word CUNT. At that point I told him that he was a dick and that I would be stopping payment on the check. He kept cursing me out of my name to the point that I told him to get off my property. Please never ever let this company into your home they will rip you off

tl;dr - was a sh*tshow working with this company, fighting amongst themselves like school kids and…read moreat one point potentially putting my family in danger, then ignoring my concerns about the danger. Would not recommend using this company. Using this company was an adventure I would not wish upon anyone. It started in July, 2025 when we reached out and ultimately received a quote to have a ventless gas log fireplace installed and repair work to the chimney. In September my wife and I moved forward with this company, scheduled to start on 10/30/25. On that morning I received an email they had the wrong items for the install and would need to reschedule. Work was rescheduled for 11/12/25. On 11/12, two workers arrived close to noon, despite a scheduled arrival time of 0800-0830. The ventless fireplace was installed that day. However, no work was done on the chimney itself, in part because these two workers stated the work they believed was needed was significantly more than what they were told based on the quote we had been given. They gave several options on what they believed would be necessary, including taking the chimney down at the roof line. On 11/13/25 I reached out to the company informing them of the interaction of the previous day. I also asked for an itemized quote, separating the masonry work from the ventless fireplace installation, which I never received. I was told that Jim, the employee who gave the initial estimate, was out until 11/21. On 11/21, Jim came out. Long story short, he stood by his original assessment of the masonry work needed on the chimney. However, he went on to disparage his fellow employees, stating they didn't know what they were talking about, how dare they disagree with his quote, he's the expert with X years of experience, etc. It was like listening to a junior high kid talking about a rival. Complete lack of professionalism. So, we are moving forward with the same work as initially planned, just delayed. Now to have that work rescheduled. On 12/5/25, we reached out to the company to followup on when the work might be completed. We were told winter weather made the outdoor work impossible. While understandable, our house was losing heat as the chimney was open. Having the chimney capped was part of the expected work. Alternatively, they offered to install a flue inside to control loss of heat. Eventually, on 1/8/26, they came out and capped the chimney. However, after the workers left, one of them called my wife to admit that he noticed the ventless gas fireplace was improperly installed and should not be used, as the wrong logs had been used and due to the improper fit had the potential to release dangerous fumes into the house. He seemed surprised that whoever installed it was not aware of the error, as the logs fit in a specific manner. I was also surprised to hear this, as there had already been a delay due to the wrong item/parts being ordered by the company. After having the wrong parts once, wouldn't they be doubly sure. Company was contacted and an email was sent on 1/15/26 stating among other things reiterating concerns about the safety issues of this error. However, those concerns were ignored, as in they were never addressed in any response from the company. Kudos to that employee though for having the integrity to call my wife and notify us of the potential danger. On 1/16/26, a worker came out and replaced the logs of the ventless fireplace. Once the weather warmed, the chimney work was completed on 5/1/26. Once I had an accurate invoice I promptly made payment, while also notifying I would be submitting honest reviews relaying my experience with this company's scheduling issues, lack of professionalism, and the dangerous installation. In response, I did receive an email saying they were available via phone call on 5/4/26 to discuss the job issues. However, I was preparing for a work trip, and saw no reason to talk about these issues now, when they were largely ignored by them throughout the process.

I always call Chimney Cricket to inspect my old-fashioned cast iron wood burning stove and exhaust…read moreflue/chimney before I start lighting fires when the cold weather comes. The service technicians are polite, efficient, on time, and clean up well after completing service. Today's inspection by Jeramie was no exception; he did a great job. Now I feel safe lighting my fires and getting cozy. It's been my experience that they give those who have used their services previously a free inspection if you want to know if you need another cleaning yet. I believe they provide good quality service and good value.