Wow, called number provided was leaving a message when person answered. Asked where I was calling from. Informed Detroit. Now they are semi retired... because I'm calling from Detroit? Smells funny. Im sure a more able service person would be glad to earn my business. read more

High Hat Chimney Sweep Co - Home Cleaning Near Me - Livonia, Michigan

Very rude from the beginning! I came to my door without a mask. My dogs were barking at my heals. I asked the male to back up he didn't move. I shouted twice to back up. Then he walked away. I stepped outside and closed my dogs inside. The man was getting in his truck. I stood on my porch and asked him if he was leaving? He said he was. I explained to him that I had no mask and needed room to step out. Advised him there was a pandemic going on and needed the distance. He said that he misunderstood. I advised him my wife was getting over cancer and that I still needed to maintain a safe environment for her. At that point advised him that I would put the dogs away and he would have access directly to the fireplace through our front door. When the work was over I took a look up the flue of the chimney. As you can see in the pictures that the flu liner past the damper is still filled with loose objects hanging off of the inside. When I approached the man about it he became irritated and hostile. I advised him that I would be giving him a terrible review. At that point he called me out of my name calling me a dick, fat bitch, and the terrible word CUNT. At that point I told him that he was a dick and that I would be stopping payment on the check. He kept cursing me out of my name to the point that I told him to get off my property. Please never ever let this company into your home they will rip you off read more

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My husband called asking for a quote for a chimney cap. Last year we had Chimney swifts. He was given pricing for other services. When the owner came out, he said he couldn't do it until spring. Came inside took a flashlight for 30 seconds and said I owed 150 dollars for an "inspection!" The cap would be 250 and this would be in addition. I've never felt so taken advantage of. Way to fleece senior citizens! read more

I set an appointment to clean our chimney since I had no idea if/when the previous owners had done it. Ray was able to get me an appointment the following day. He showed up when scheduled and promptly cleaned my chimney while keeping the area clean. My screens were lubricated and I was educated about the various components of my fireplace and how to maintain them and Shown that my chimney cap was rusting and needed to be replaced to prevent damage. I highly recommend this company. read more

Ray came today and cleaned our chimney, which has not been done for 20 years!! Never really thought about it since we don't have many fires per year. My wife said the walls were on fire a few days ago. YIKES!! Ray the owner came and did a very neat and professional job. He also noticed some cracks starting in the fire brick, so I ran up to the hardware store and got the special chimney caulk that he wanted. He saved us a hard job, since we are seniors, both with bad backs. Thank you very much!! read more

This time of year, when you say you need to get your fireplace/chimney cleaned, everyone starts crackin' Santa jokes. My thought weren't of St. Nick... they were, instead of the very naughty havoc that an uncleaned fireplace could wreak on our home. See, we moved into a new place this summer, and we've gradually found a few maintenance things that the previous owners neglected. Since I know nothing about fireplaces or woodstoves save how to start and maintain a fire, I figured it was time to bring in a pro. Yelper Chiwei was a big help, sending along a few prospects. I called High Hat, and though the woman on the phone seemed very excitable, she was also extremely friendly and nice. Owner and chimeny sweep Ray arrived not only on time, but a little early, and managed to take a look and clean up the whole she-bang with ease and expertise. He advised me on few upgrades we could make when time and money allowed, and also told me where to get a few supplies, including the cheap, easy and safe way to fix the gasket/seal around the wood stove door. We haven't lit a fire quite yet, but I was very satisfied with my dealings with Ray! read more

I would never recommend this company. I have never been so disrespected as a customer. The employee who I spoke with (Ray) was the most arrogant man I have ever encountered. He was not willing to give me an explanation without yelling at me or asking "Do you speak English???". I could not believe a company would treat their customers this way. On top of that, he tried to explain to me that it is ok that my chimney leaks when there is rain and high winds... I highly recommend finding ANY other company to inspect your chimney. read more

Quick turnaround, minimal disruption, spotless floor around the fireplace, reasonable prices, and well-spoken advice and feedback --- what else could you want from a chimney sweep? (Dickensian costumes and literary references, maybe? Ray doesn't do those. But otherwise, it was a stellar experience.) It sounds like he's dealt with a fair number of nervous homeowners; he was especially clear that the small brick chips he cleaned out were not a concern and nothing to worry about. I also appreciate his ethos on wood vs synthetic logs (which I've never trusted) --- he warned me away from the log-in-a-bag stuff left over from the previous owner, which I was planning to chuck anyways. The chimney looks much, much cleaner --- I'll probably have Ray back in the spring to keep it looking that way. read more

Ray inspected and cleaned my chimney today. He was a very sweet man and gave me a ton of advice to make sure my fireplace will be well cared for. I just bought my house in May and it looked like the fireplace wasn't used in a decade. Before reaching out to High Hat, I had another company out to the house for the same, and was quoted nearly a thousand dollars in repairs to basically re-do the flues completely and get tuck pointing done, etc. Ray assured me that none of the work was necessary and that the chimney just needed to be cleaned, as during the inspection, there were no risks identified and the flues were simply built that way, and it was fine. I feel really good about the cleaning, and will definitely use Ray again in the future as well as recommend him to friends/family. He is a veteran; very professional, to the point, and thorough. read more

Linda S. said it best, Ray is "extremely competent, professional, and straightforward". I too highly recommend Ray to anyone seeking a reasonably priced sweep and inspection. Top notch! read more

I've read the reviews and I'm sure that this company is top-notch. People speak of Ray with very high regards. I even had someone from church say they did a great job. However, I called to get a cleaning on my chimney that vents from my water heater. I did not speak with Ray I spoke with his wife. I initially left a message stating the vacuum was low and I wanted a cleaning to open up the airway. When they called back the very first sentence she uttered was; "I don't think I can help you." She was not open to any type dialogue on what I needed or the specifics of why I was calling. She just (politely) argued with me. I felt like it was akin to going to a doctor and being told; just get some rest & eat right & you'll be fine. Again, I'm sure this is a good company, but it was a very weird, unhelpful, wasted call. I simply contacted another company. Hopefully if you call, you will get Ray & not his wife. I will never understand a company turning away business. read more

We bought a house and city required the fireplace to be inspected. I checked yelp and found this company had great reviews. Called them and got the inspection done for 110. The guy told us the flue had some issue, cost around 400-500 to get it fixed. We called another company, it took the guy 20 minutes to get it fixed and it cost 100. The guy looked at the inspection form this first company did and told us they didn't even finish it. Then he did another proper form for us. Feels like we wasted 110 for nothing. Definitely won't do anything business with them again. read more

I moved to the area recently, and needed to get a first-time inspection/cleaning of house's chimney. Ray was great - he cleaned everything in less than 20 minutes and answered all of our questions (how to use it, safety, making the fire kid-safe, where to buy firewood from, etc). High Hat is also very price competitive (we shopped around quite a bit) Would definitely recommend to others. read more

Ray cleaned both of our chimneys in our new (old) house after we moved in this summer. He was very clean - you couldn't even tell that someone had been working in here. He also gave me some tips on how to fix a few brick issues instead of calling in a mason to fix it. Nice! I recommend him highly. read more

We just bought a house and called ray to come out and inspect and clean the chimney. He arrives and says he cleaned the chimney right before the last owners put the house up for sale. Why didn't he tell us this over the phone? Then he shined a flashlight up the chimney and wanted 100 dollars for doing so. He was a friendly guy but it's bad practice to charge someone for doing nothing. read more

Ray was extremely competent, professional, and straightforward. He was knowledgable, and honest. I called him and he was able to come to clean my chimney the next day. He was reasonably priced, would highly recommend to anyone needing a chimney cleaning or inspection. read more

I guess when you've been cleaning and repairing chimneys for 38 years, you know something about what you're doing. Ray was prompt, courteous and very professional. He made sure he kept my house clean when he began his dirty work! He does chimney repairs and tuck pointing, too. He explained everything to me very clearly. As friendly gesture, he fixed my screen door that didn't close properly. I highly recommend High Hat Chimney Sweep. read more

I was nervous about some of the comments on here about Ray. I have to say I'm glad I ignored them. People always say more negative then positive. Ray was the nicest man. He was very personable with me, my husband and our little boy. I will be using him every year to clean the chimney and will refer him as well to family and friends. :) read more

Ray's great! I've been using High Hat for many years. Ray shows up on time and gets the job done. Very nice guy, too. I highly recommend High Hat! read more

Ray came out today to clean my chimney and did a great job. I moved into the house over the summer and had never used High Hat before but they are great to work with. Scheduling was easy and they made sure to keep me in the loop for the expected start time. Ray walked through his process and what he was seeing with the chimney as he went and gave some great advice about keeping the chimney and the glass doors cleaned. He also helped me understand my options for a fireplace insert I was considering and mentioned that his son installs them. Next year, if I do decide to get one, I know exactly who I will be calling! read more

Very quick response, they were able to come out the day after I called. Both husband and wife were pleasant to deal with. Very nice people. Will be using them for all my chimney needs. read more

Had our Chimney swept this morning. Very kind, professional and did a great job. We asked him to look at the cap and he was honest about the repairs and gave us a card for someone to do the repair in March. Very happy, we will see you next November for our next sweep read more

Outstanding service. Very personable, and professional. Makes a great effort to answer all questions. Gives sound advice as well. Get your chimney cleaned with this company. read more

Called in the afternoon and Ray was out the next morning. Clean. Efficient. Friendly. Nothing left behind or on the rugs and furniture. Would definitely recommend to others. read more

We had Ray come today for the first time to help with a creosote issue. He was friendly, professional, experienced, and thorough. He took time to address each of my questions and gave very helpful advice for making our fireplace smell better. Ray did a beautiful job cleaning the chimney & was careful with keeping the house neat while he worked too. Very reasonable price. I would highly recommend this company!!! read more

Ray was on time, courteous, very knowledgable and efficient. The job was spotless. I would highly recommend his services.

Ray did a great job. Very knowledgeable and made some good recommendations about how to properly operate the fire place. I would highly recommend him to anyone looking to have their chimney swept. read more