Sadly, I have to downgrade my review after my last experience…read more After the first time, in which I had a deep cleaning of almost my whole condo (minus the basement & 2 bedrooms), I only wanted the den, kitchen, half bath and master bedroom cleaned. This was about half of what I had done previously. I wrote to Smiles Are Maid several times and asked for an estimate, but I didn't get a response. Finally, I just downgraded the size of my home, and when the appointment reminder came, it showed a reasonable price. Amber came on time, and she said there was a change in the work order, which I confirmed with her -- and explained again which areas I wanted cleaned. She started upstairs, and when she was ready to clean the downstairs, I went upstairs. After a while, I realized that I hadn't heard any noise, and I went downstairs to see she'd left, without saying anything. She still did a good job, so I don't have any complaints with her work. However, I was then charged another $84.00 after the cleaning. (They'd charged me more after the first time as well, but I didn't mind that as much, as Amber was there for 10 hours.) I wrote to them several times to ask why I was charged more. When I didn't get a response, I told them that if I didn't hear from them within 48 hours, I was going to take it up with my credit card company. I then heard back immediately. They said that the estimate was based on a one bedroom unit, and that my house was bigger than that. I said yes, it is, but I only asked for cleaning of the areas mentioned, that I'd asked in advance for a quote AND that I'd discussed it with Amber before she started. They did credit my card for the extra charge -- and they cancelled my upcoming service. Again, I asked why they cancelled, told them that wasn't my intention and that I just wanted to be charged fairly for the work that was done. I never heard back from them. So, my final rating: 5 stars for cleaning, 0 stars for communication and trying to keep the customer satisfied.

Switched maid services after 3 years. We had Smiles are Maid come out once and they did a great…read morejob. Problem is they can't get here on time. Second visit again wasn't on time. Apparently my time isn't worth anything as I sit and wait for their arrival. Never made fun of the cleaners cars. Geez what is wrong with you. Only stated that when a car leaks oil and gas they should park in the street. Your 2nd cleaner wanted me to handle her road service. I asked her if she had AAA. I shouldn't have to use my AAA for your employees. As for pictures of me laughing at your employee. Please post them. Quite honestly I didn't even know where her car broke down. So I would love to see the proof. Be very careful Tabatha you're close to slander. Any further posts of incorrect information will be dealt with accordingly. Can't recommend this business. RE: When you have a window of 9-11 you don't show up at 11, when you have a window of 8-9, you don't show up at 9:20. First visit of the day should be an easy appt to keep. Roads have been dry for 7 months now. No weather delays, I would suggest you tell your maids that when their appt is between 8-9 don't leave the house at 8:45. Your 2 hour comment is out of line when I have proof of email and texts that say the 8-9 arrival. Your company is highly unprofessional when it come to customers valuable time.

outstanding !!! thorough, meticulous, quietly efficient !!!…read moretop to bottom cleanest ever!! recommend very highly!!!

Kevin's cleaning service is outstanding. I highly recommend KJ Cleaning services for detailed…read moreresults. In addition,the company never took a break worked five solid hours making sure all rooms were cleaned above and beyond my expectations. Thank you KJ Cleaning Services for making my place so tidy and welcoming. Elizabeth B.

This cleaning service was outstanding. We have been looking for a good cleaning person and they…read morewere our fourth try in 4 years. They did their initial clean and were super meticulous. They gave us an initial quote, but I'm sure they did not expect to be here as long as they were, however, they were honest and stuck to the original quote, and will be back on a regular basis. The service was outstanding, they were on time and extremely courteous. I would definitely recommend them in the Saline area.

We recently hired this company to clean our office, and they did an outstanding job. The team was…read moreprofessional, punctual, and very thorough. Our workspace looks and feels noticeably cleaner and more organized. They paid attention to details that often get missed, which we really appreciated. We'll definitely be using their services again and highly recommend them to other businesses looking for reliable office cleaning

Absolutely phenomenal job, hired them for a move in cleaning service. We had just purchased a home…read morethat was absolutely trashed and never really taken care of. I thought we were going to have to get new appliances and never imagined that the space would be as clean as it was after they left. They did such a great job and such a great price! 10/10 would recommend to anyone!

I've been using Rozzano's for at least 4-5 years now. They are thorough, on-time, and very…read moreresponsive. I've also found they are very accommodating when something unexpected comes up. I would highly recommend these cleaners to my neighbors and friends.

Upon my first meeting with Think & Do I was impressed with the professionalism displayed by the…read moreowner Kristin as well as her employees. That level of professionalism left me feeling assured that the job would be done right the first time and if it somehow wasn't that it would be remedied immediately. My first cleaning from Think & Do was spectacular. Jamie was very thorough and my wife and I were quite impressed with the job she did. I would recommend Think & Do to anyone.

Think and Do has been cleaning for us for about 7 months now. We have been through the gamut of…read morecleaning services that have always fallen short of what they advertise. Not Think and Do. They are responsible, reliable and spot on what they advertise. They are easy to communicate with and follow through with our comments and suggestions. The team is coach-able so that they really learn what will make you happy in your own home. Kristin had a great idea when founding this company and the premise of thinking and doing what the client needs. We 100% trust Daniela in our home. She looks out for what needs to be done along with what does not need to be done with each cleaning. We highly recommend Think and Do.

We have been working w Jillian and Nick for 7 months and have been extremely happy w their work…read more always go above and beyond to make our 2 floor home clean and extremely diligent. very friendly, great communication in scheduling and working around our ad hoc requests; I trust them completely in and around our home with our family. full endorsement as one of the best we've worked with through the years and happy to shout their reference to anybody that is looking for a new cleaner!

We've had a great experience with Nick and Jillian aka "Got Dirt". The are very friendly, the…read morequality of their work is consistently excellent, and pay attention to the small details that make a big difference. Communication is always clear and professional, and they are extremely dependable with scheduling. I have referred them to friends and would highly recommend for anyone looking for a reliable, high-quality cleaning service!

I had the move out cleaning done to my home to help sell my house. My house looked as good as it…read moredid when we moved in 22 years ago if not better!! I would definitely hire this company again.

This company sent unvaccinated cleaners to our home without warning us, and they started work…read moremask-less without asking. We have a severely immunocompromised person living in our home. This is absolutely unacceptable and if you are considering their service make sure you tell them your preference with regards to masking and vaccination. BUT, and I really want to stress this, IT SHOULD NOT BE THE CONSUMERS RESPONSIBILITY TO ASK FOR VACCINATION STATUS OF THEIR CLEANERS ANY MORE THAN WE SHOULD HAVE TO ASK IF THEY ARE HOUSE BURGLARS!