Sadly, I have to downgrade my review after my last experience…read more After the first time, in which I had a deep cleaning of almost my whole condo (minus the basement & 2 bedrooms), I only wanted the den, kitchen, half bath and master bedroom cleaned. This was about half of what I had done previously. I wrote to Smiles Are Maid several times and asked for an estimate, but I didn't get a response. Finally, I just downgraded the size of my home, and when the appointment reminder came, it showed a reasonable price. Amber came on time, and she said there was a change in the work order, which I confirmed with her -- and explained again which areas I wanted cleaned. She started upstairs, and when she was ready to clean the downstairs, I went upstairs. After a while, I realized that I hadn't heard any noise, and I went downstairs to see she'd left, without saying anything. She still did a good job, so I don't have any complaints with her work. However, I was then charged another $84.00 after the cleaning. (They'd charged me more after the first time as well, but I didn't mind that as much, as Amber was there for 10 hours.) I wrote to them several times to ask why I was charged more. When I didn't get a response, I told them that if I didn't hear from them within 48 hours, I was going to take it up with my credit card company. I then heard back immediately. They said that the estimate was based on a one bedroom unit, and that my house was bigger than that. I said yes, it is, but I only asked for cleaning of the areas mentioned, that I'd asked in advance for a quote AND that I'd discussed it with Amber before she started. They did credit my card for the extra charge -- and they cancelled my upcoming service. Again, I asked why they cancelled, told them that wasn't my intention and that I just wanted to be charged fairly for the work that was done. I never heard back from them. So, my final rating: 5 stars for cleaning, 0 stars for communication and trying to keep the customer satisfied.

Switched maid services after 3 years. We had Smiles are Maid come out once and they did a great…read morejob. Problem is they can't get here on time. Second visit again wasn't on time. Apparently my time isn't worth anything as I sit and wait for their arrival. Never made fun of the cleaners cars. Geez what is wrong with you. Only stated that when a car leaks oil and gas they should park in the street. Your 2nd cleaner wanted me to handle her road service. I asked her if she had AAA. I shouldn't have to use my AAA for your employees. As for pictures of me laughing at your employee. Please post them. Quite honestly I didn't even know where her car broke down. So I would love to see the proof. Be very careful Tabatha you're close to slander. Any further posts of incorrect information will be dealt with accordingly. Can't recommend this business. RE: When you have a window of 9-11 you don't show up at 11, when you have a window of 8-9, you don't show up at 9:20. First visit of the day should be an easy appt to keep. Roads have been dry for 7 months now. No weather delays, I would suggest you tell your maids that when their appt is between 8-9 don't leave the house at 8:45. Your 2 hour comment is out of line when I have proof of email and texts that say the 8-9 arrival. Your company is highly unprofessional when it come to customers valuable time.

We've used Gisel House Cleaning for biweekly cleaning since we moved to Ann Arbor three years ago…read more(with the exception of during the pandemic), and have been consistently thrilled with their service. They're communicative, timely, and do a wonderful job cleaning. Later on the in pandemic, we had them in to do a deep clean after we had been out of the house for several days, and that was wonderful too. They also did an oven cleaning and the oven is sparkling clean - it looks brand new. We highly recommend Gisel!

Maynor and his team are great! If you're looking for reliable home cleaners in Ann Arbor, I highly…read morerecommend them. We hired them monthly for 5 years straight to clean our 800 sq ft condo. Every time, I could not have been happier with the results. The attention to detail was impressive. It was like coming home to a hotel! Even when we got a cat who admittedly shed quite a bit of fur, they kept up their high standards and left the home spotless. Mayor is easy to contact and very reliable. He held keys and the cleaners would come while we were away. We never once had a problem with things missing. I called Maynor to reschedule numerous times, and he was always very flexible. He also was always able to give me an estimate of what time they would be cleaning so I would know when to come home. Their prices were competitive and fair, and he offered us a discount on our first few cleanings. We are stopping their services only because we are moving out of state. We hope to find cleaners as good as them in our new location!

I've been using Rozzano's for at least 4-5 years now. They are thorough, on-time, and very…read moreresponsive. I've also found they are very accommodating when something unexpected comes up. I would highly recommend these cleaners to my neighbors and friends.

Absolutely phenomenal job, hired them for a move in cleaning service. We had just purchased a home…read morethat was absolutely trashed and never really taken care of. I thought we were going to have to get new appliances and never imagined that the space would be as clean as it was after they left. They did such a great job and such a great price! 10/10 would recommend to anyone!

We hired this company for a once a month cleaning. Every time they sent someone new. The last…read morethree times the back half of the house and both bathrooms were NOT touched (cleaned). Very disappointed!

Too bad, the management is striving to be very proficient, however the cleaner didn't know What to…read moredo, let alone How to. Very disappointed in personnel sent to perform cleaning tasks. Too bad you didn't send the person who first cleaned the house. Almost like a "Bait & Switch ". I'm glad you're willing to "give a person a chance", but not at my expense for her first cleaning episode. Two experience's with her. This is the real world, where every penny must count for GOOD SERVICES. I'm very sorry, you remember she attempted to clean my home two times. When I told you I wasn't happy with her the first time, but I too was giving her a second chance, you made no offer to forgive that experience at all. I attempted to pay you, but answered while out of town. I returned your two calls shortly and payed for her first experience at my home . Please consider the CUSTOMER. You were pleasant to talk to, but that kind of service just doesn't hack it, especially with SENIORS. I

Steve did a great job! He arrived right on time, did a thorough, fast and great job cleaning my…read morecarpet, including stains. I recommend and will always use this company for my carpet cleaning. Thank you!

this guy was a complete asshole! comes in a starts complaining about debris on the carpet when not…read moreonce did he mention that the carpet had to be pre vacuumed of every tiny bit of dir! my carpets had just be cleaned by a previous contractor but somehow it wasn't good enough! he just left and was a complete dick

We got our new place and wanted it cleaned professionally even though the previous residents did a…read moregood job in cleaning after them, since we wanted every knock and corner cleaned and disinfected that normal people like us miss. And then we found Magda's cleaning. She asked for all the details and address for our place 2-3 weeks before the cleaning and assured us of their "professional" service by sharing the details of what they clean. But come the day of cleaning as soon as she arrived at our place started the dramatics performance of how big the place was and how dirty it was left by the previous residents, thus asking us to pay 30% more than what she gave us an estimate of. We still agreed expecting them to still do a good job, and left the place to them. When I was called back to inspect and I entered the home expecting it to be really clean, I started seeing some obvious dirt and places that were completely left untouched. When I started pointing out the obviously dirty places to them, instead of offering to fix the simple issues, they became hostile and started blaming me for making it dirty, and then commenting that for this level of cleaning you'd have to pay at least a $1000. She even claimed that I am showing her faults in cleaning so that I can get out of paying her. They never owned up to doing a bad job and never offered to clean it up to finish their job. The oven cleaning which she claimed took around 2 hrs time was left pretty much the same with their chemicals sprayed inside. I found cobwebs at multiple places (easily accessible) around the house, and most of the drawers and shelf's that were either higher up or down low were never even touched. (See pics) We got these services thinking we won't have the time with work to clean the new place but after seeing the results I regretted ever contacting them, since even if I took a day off from work, I could have done a much better job alone and would have cost me less even with wage loss. I hope no one else is taken advantage like this, especially in such a difficult economy.

Life Savers ! I…read morecalled with a unique situation. We needed to move our offices quickly and efficiently. Magda and her entire crew were wonderful ! They were detail oriented, very polite and helpful. In stressful situations, working with such professionals made things so much easier. I will certainly be reaching out again !

This is an update to a previous review Paola and Haleigh…read morereached out to me and a very friendly young lady came to clean on Friday. She was prompt and thorough. I appreciate how they followed up. I have already scheduled another cleaning. Thank you!

I have used Aromatherapy Cleaning Services twice for deep cleaning before guests arrived. They…read morewere amazing!!! The owner and business manager were incredibly gracious, friendly, and efficient, with excellent communication skills. The house cleaner was one of the most pleasant, positive, hard-working people I've met, and her ability to thoroughly clean everything in our home was amazing. She even managed to make an oven with years of baked-on gunk look nearly new, using only a baking soda solution and lots of elbow grease. I also appreciated how she arranged items on table tops and bathroom counters in a more decorative manner. Our house sparkled after this cleaning!

Outstanding service! Contacted them at 9pm, they came over the next morning. Service was punctual…read moreand professional. Place is super clean afterwards. Rate was excellent as well. So was communication. Highly recommend!

We had Elite Shine out today for our first biweekly house cleaning. A team of three cleaned…read moreeverything too to bottom. I didn't think my house was too bad until they were done. OMG they did a fantastic job. From fixtures to facings. Beds to toilets. They were so thorough. They pulled things away from their spots to clean and I love that they scrubbed down the showers. Bonus that they are a team and not just a single. Very fair pricing and excellent communication. Pay through the app and receive a text for updates on your service.