Came out within hours when our furnace went out! Said we could call, leave voicemails and even text and they'll get back asap. We will only use them and recommend them from here on out. Thanks so much for being amazing! read more

Prime Time replaced our AC this past week, and we're feeling so good with our decision to hire them. They installed a water heater for us years ago, and this is still a great co to hire. First off, setting up an appt to get a quote was so easy over text. The office mgr is professional, responsive, and always polite. What I especially liked is how Kevin, the owner, double checked whether the old unit could be repaired, provided two quotes (standard and high efficiency), and installed the new Bryant unit. There is no separate sales and installation teams. It was clean, eventless, and done in 4 hours. Another co, recommended by ConsEnergy, gave a quote that was more for a standard unit. The second, smaller 22-year-old AC died the next day!! And what was really amazing is how they sent over Josh within an hour of my text to diagnose and fix that one!! Seriously stellar service. I highly recommend. read more

Amazing service from Prime Time yet again! Contacted them yesterday came out today! They are great at explaining what is going on. Came out for an AC tuneup for my ancient unit. Gave me great advice and a plan for the future! Much appreciated Josh! read more

Very friendly and personable, but after having gotten a second opinion from another company, it was apparent that prime time was not as willing to help verify warranty info as others out there. They also took longer than the other company to get us the details we needed to resolve, and were much more expensive than other companies. read more

Prime Time and Kevin have serviced our Carrier furnace for several years. He and his crew are very knowledgable, provide quick response time and take the time needed to explain what's going on. His fix really fixes rhe problem. The last problem we had involved a complicated diagnosis that included faulty pipe work by the original installer. He got it all working very quickly and reasonably priced. For our next, almost needed, furnace we will first consult Prime Time. read more

Zero stars. I contacted this business because of the good reviews. I requested a proposal for a new furnace and AC. Kevin came out and spent about an hour with me on 1/20/2025 and said I would have a proposal the following day. No proposal was provided so I contacted the office who assured me they would get with Kevin. Still no proposal was received so I contacted the office again asking them if they were still interested in the job. I never received response. Unreliable business, I would recommend going elsewhere. read more

My AC was not working. Kevin the owner had time to come out the day before my scheduled appointment. Kevin is very personable. He quickly diagnosed the problem and made the necessary repairs within 1.5 hours. What I really appreciated was how Kevin explained the problem that was occurring. I will use Prime Time for all futures AC and heating issues going forward. read more

These guys got in fast, spoke clearly, and gave candid feedback about my options. It was clear they wanted me to spend only what I was comfortable spending. read more

So happy we found this company! The team was personable, knowledgeable, efficient and kind. Their service (we had a whole furnace replacement) was high-quality at a price well in our range, and they were wonderful thought partners when helping us make some decisions on what route to go with the furnace. They will definitely the ones we go to when doing our maintenance checks throughout the year. Can't recommend them enough! read more

I had an issue with my air conditioning unit. Of coarse it was one of the hottest weeks of the month and I felt like I was melting fast. Didn't know what was going on since it just stopped all of a sudden. Called Prime Time Heating and Cooling and they were quick with their response on scheduling me asap. Kevin was assigned to repair my air conditioner. Communication was great. Kevin called me before his arrival. He found the issue and fixed it within minutes. Kevin recommend how to care for my unit to avoid such issue in the future. He was one of the best technicians I've ever dealt with explaining everything I needed to know about my air conditioning unit. Prices and communication were great. I can't recommend Primetime Heating and Cooling enough! Hire them, you won't be disappointed! read more

Prime Time Heating & Cooling - Air Conditioner - Heating & Air Conditioning/HVAC Near Me - Livonia, Michigan

I've used Kevin and his company, Prime Time Heating & Cooling for about 10 years. I've also referred a number of friends/neighbors to him. Everyone is extremely satisfied. Well, I finally bit the bullet this year and replaced my central AC unit and my furnace. We scheduled this at my convenience. Kevin and his crew came first thing in the morning and went to work. Set the system up so I'd have cooling for the rest of the day. Returned the next day and finished up in two hours. System (a Bryant) is fantastic. Technicians were clearly very knowledgeable and efficient. Little chit-chat, just hard work. Cleaned everying up, answered all questions. Yes, this was an expensive project, but I was able to do it on my schedule! I highly recommend Kevin and his team! read more

Our heat went out on New Years morning at 4:22AM! What a way to start the year, right? So we hunkered down for a couple of hours with a lot of blankets, & our cat in our bed. I went to Yelp to ask for help and prime Time Heatings. Kevin, called us back right away! It was about 7:15 AM & he said he'd try to be here within an hour or two. Of course we had to pay the holiday price of a bit extra, but he arrived in an hour and got the job done quickly! He knew exactly what it was (it was the blower). We needed a new blower and he had one right in his truck! He took the ok'd one out and put the new one in within an hour. We were done and the house warmed up right away! I highly recommend this business because he was the first to call back with the most reasonable prices. He was quick but thorough and he got the job done! Even on New Years morning!!! Sorry I don't have any photos! But I highly recommend! read more

Very impressed with the responsiveness, quality of their staff and honesty. Kevin, our technician, was very timely, let me know w calls and texts when he'd be at our home and overall just very professional. We've worked w many H/C companies over the yrs that scammed us. Prime is wonderful and I highly recommend! read more

My mom bought a house in Westland and after moving in, found the furnace and air conditioner and ductwork were not installed correctly when the new furnace ( but not air conditioning unit ) was installed in 2017 for the previous owner. The ducts were not connected and pouring refrigerated air into the space between the sub floor and basement drop ceiling. The top of the furnace was not screwed down and air pouring out into the furnace/laundry room. The filter was the wrong size and dirty, probably installed by the previous owner. My brother in law connected the ductwork and stuffed a towel on top of the furnace to hold it together where it should have been screwed down when replaced in 2017, but was not. The air conditioner was running non stop and not cooling the main floor of the ranch house while the basement was freezing with a 15* difference. Kevin came out with his tech and checked everything out. He explained everything well. He found the place in the basement ceiling to open the upstairs bedroom vent that we were unable to find. The new filter has helped a lot. The main floor is cooling much better and evenly. Kevin did not try to sell us a new air conditioning unit because after testing it, he said the current unit could last many more years and was confidant it would work much better after opening the main floor bedroom vent and the filter change. Kevin really eased our minds and helped us feel better about this house and the situation with the top of the furnace. For now, it is working fine. And when the time comes to replace the air conditioning unit, we will call Prime Time !!!! Thank You Prime Time Heating and Cooling !!! read more

Prime Time Heating & Cooling - Heating & Air Conditioning/HVAC Near Me - Livonia, Michigan

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The company that put in our unit 5 years ago failed in solving the unit's issues. We then called Prime Time because of the great reviews that we read. And boy did they deliver! Same day appointment, arrived on time, prompt service and a fair price. Thank you Prime Time (Nick). You are the best! read more

I did a good amount of research before selecting Prime Time Heating & Cooling to replace the two furnaces in our new house. Hiring this company was a great decision. As often comes w the terrirory when purchasing a house/moving, I've dealt with several contractors (for all sorts of different house-related matters) in a short period. Nobody offers the level of customer service that Prime Time does. There is something so comforting in knowing Kevin (owner) and his team are the people standing behind/in support of our furnaces. Kevin and the crew are a rare breed - so genuinely nice to work with. I'm an A-type personality, laced with lots of anxiety, which often results in my asking lots of questions and having lots of concerns. Kevin makes himself so accessible, and always makes a point to make me feel heard, validated, and takes his time to thoroughly explain options, mechanics, solutions, whatever it is (and he does so in a way that clients can actually understand). This is a family-owned company and they very clearly take pride in their workmanship and make their customers feel truly valued. Grateful I selected Prime Time. read more

4 years later since my initial hire of prime time and they are still great, professional and have reasonable pricing. I submitted a concern about my central system humidifier on a Sunday and got email responses right away! Got an appointment for the following Tuesday and the tech was awesome, explained everything and even made some suggestions for better heating and cooling for the next season. Once again Prime time will continue to be my go to for my heating and cooling needs. read more

Nick was very professional and friendly. Great value, very reasonably priced, and excellent response time. Prime Time completed maintenance and got down to the bottom of the problem to get the AC/Furnace back to working condition. Highly recommended company! read more

We used PTHC to check a CO problem. They were thorough, precise, and sensitive to the necessity of having someone out to look at it fast. They even had a follow up and have been very helpful. Awesome people. read more

Great job really quick response, did exactly what was stated, this is a 5 star company. Service guy is a pro, took one look and knew the problem. read more

Our water heater replacement was done professionally and expediently. They were willing to talk us through the process and explain the ins and outs. read more

My house was chilly and getting chillier by the hour, despite a thermostat set at 69 degrees. Kevin made room in his schedule for a service call that very afternoon. He found and fixed the problem quickly and affordably. (It was a dirty flame sensor.) I've used Prime Time Heating & Cooling before. I can't recommend this company highly enough. You'll get prompt and effective service and honest pricing. I'll be using this company to do an inspection of my air conditioner in the spring, to make sure it's ready for hot weather. read more

Kevin installed a new AC for me. Honest quote, great prices, great work done on time. I couldn't be happier with the work done. They showed up when they said they'd be here and delivered on their promises. If you're looking for a company with integrity and honest work ethic, look no further. read more

Tech was okay....wasn't aware of the service charge until after he had arrived.... wish I had known about the service charge upfront....

Wow, what a great experience! My furnace was giving me problems all week, so when I messaged the owner on Yelp's Request a Quote, I wasn't expecting a response back so quickly. Kevin, the owner got back to me within 20 minutes with a heating repairman that could even come out same day with a decent price. Nick, my repairman was AWESOME! He repaired our heating problem very quickly and we were able to get our new Ecobee properly installed too which was giving us problems. He even gave us tips to contact Consumer Energy for possible rebates. He was very knowledgeable about our heat problems and helped answer any questions we had. We couldn't be happier with the service, staff, response time, and overall experience. I would definitely use this company again and recommend to others! So glad I yelped it to find this great place. read more

Water was coming from the furnace. I reached out and heard back quickly! They were at my house the next morning and fixed the problem! Great work & great pricing! Highly recommend! read more

My central air conditioning had gone out. I called Prime Time. The person that scheduled my appt. and the service tech Nicholas were both very nice. When the tech discovered that my circuit breaker to the unit had gone bad, he said he couldn't repair it bc he's not an electrician. He explained that his boss wouldn't allow it, but he had called to ask anyway. With lawsuit's running rampant these days, I understood the tech predicament. He apologized many times. This is my issue with Prime Time: you can't install air conditioning or furnaces without doing electrical work. Why would you service either of the scope of what you can do eliminates any electrical work?? Changing the breaker is a very simple task. So I paid for a service call, did find out the problem... But had to call another company to do the repair. (Which was another heating and cooling co.) It just doesn't make sense and cost me more bc of their limitations. After posting this Kevin the owner of prime time immediately responded and offered to refund, and did refund my service fee. He did explain that they have an electrician they use, but only for larger jobs I've change my rating from a two star to a four star. I do believe that customer service does make a company successful and customer friendly. Thank you Kevin I appreciate your attention to my situation. read more

Thermostat went out and house was down to 40degrees on a Friday, thought for sure I wouldn't be able to get help until after the weekend. This company responded immediately. Service man came out within and hour and finished the job in a half hour. He checked everything else out on the furnace for no charge just in case. Thermostat was replaced for a very reasonable price. read more

I am so thankful to have found this company on Yelp, Home Advisor and Angie's List! On Monday (the week of Thanksgiving), Nick came out for our furnace making a metal-on-metal grinding noise. He was great! When we could not recreate the noise, he suggested that we wait and see what happens since our furnace is already 15 years old, but that if we really wanted to spend money that he could order a part and replace it even though it was only somewhat likely to be the issue. He told us they back their service calls for 90 days, so if the noise did in fact return I could call them to come back out. In the middle of the night after Thanksgiving, a new alarming noise started coming from our furnace. I called in the morning to hear on their message that they were closed until Monday. The temps were plumeting. The owner, Kevin, returned my call promptly. He came out on Friday morning, and thankfully we determined it was the humidifier fan casing that had cracked and was causing sometimes metal-on-metal vibrations and other times a whirling/ whining noise. What a relief in terms of money first of all, but more importantly both Kevin and Nick were will to educate and explain to me how the furnace works and what parts usually make what kind of noises when they begin to fail. I will definitely buy my next furnace from Prime Time. I am so thankful to have found this company. It give peace of mind to know you are in the hands of honest and knowledgable businesses for home maintenance and repairs. read more

I purchased a new heater and AC from Prime Time. Kevin and Co were great. The price was fair, they showed up on time, and finished ahead of schedule. When I had questions or problems, I was able to get a straight answer. They equipment they installed is working great and I'm saving a ton on heating and cooling costs. read more

Easy to schedule long-distance for a furnace inspection. They knew I was on the West Coast, though, so I didn't really appreciate the 5am phone call. They already had the info they needed- inspect the furnace and 3-season room heaters, and cap off the space heater line, if needed. Minus one star for the receptionist who was a little short with me on the phone. No reason for that! read more

Our AC stopped working in the middle of the night. Called first thing in the morning and they showed up at 2:30. The AC was fixed in 20 minutes! read more

Fantastic company all the way from the phone call to the service call. The repair technician was polite, friendly and happy to explain what he was doing as well as other common causes for failures. He also then explained how to care for and get the most out of my furnace. Great experience and I will definitely recommend this Prime Time to my friends. read more

Great service from Prime Time Heating and Cooling. Have used them twice..they are responsive, responsible and reasonably priced. Called them today (Saturday)..no heat..they were out within a couple of hours and fixed the problem. Will definitely use Prime Time again!! read more

I selected Prime Time to replace my 20 year old whole house a/c unit based on Yelp reviews, and I am happy to say I agree with all of them. Everyone I dealt with in the office and in the field was respectful, friendly, and helpful. My installers were extremely polite and took their time to make sure I understood everything I needed to know about maintenance and upkeep of my new unit. I'll be using Prime Time for all my heating, cooling, and water heater service from now on. read more

I had them over twice on the same problem with a Mitsubishi mini split. Still having the same issue. Very friendly tech, Told me I would get a written report by email. It never happened. Lost confidence after that. read more

Just writing to let everyone know that this company does not service the city of Detroit.

Ryan and Derick did a great job at doing a complete AC install. The arrived early and knocked out the entire job in about 5 hours. They were professional, clean, quiet, courteous and did great work. Kevin was also great to work with and very concerned with meeting all of my needs and explaining what to expect and how to contact him. Prime Time went above and beyond to meet my expectations, and I've already recommended them to a few friends and family. It really doesn't get much better than these guys. You won't go wrong hiring them for any of your HVAC needs! read more

Came across as a very honest and professional guy. I would highly recommend using him. Another company wanted to charge me for a brand-new furnace, Kevin beat their price for an equivalent type of unit. So his price is already lower for a full installation. However, when he arrived he diagnosed the problem, stating that I did not need to install a brand-new unit but just only need a minor repair. So I ended up just getting a repair from Kevin and save me a bundle of money. read more

When my AC unit stopped working the first thing I did was check yelp to find a company to call . I was blown away by the reviews of prime time so I called . Kevin scheduled something quickly ( I was dying of heat) . Once he arrived and started to diagnose the problem I realized why he got rave reviews . Kevin is personable , professional and explained absolutely everything to me . He replaced many parts in my unit trying to get it to work then offered to restore it Back to normal when it all failed So I could get a second or third opinion . He told me I needed a new unit , went over ways to save on cost and offered advice if I was going to get quotes from other companies . I have had a lot of work done on my home and Kevin is the most honest contractor I have come across . With the news of a new unit I was upset ($$) but he worked it out and had it installed a few days later . Extremely pleased and happy my Home is cool ! read more