I had an above-ground pool liner install done with Brightside in May 2026. I was very pleased with…read moretheir professionalism and commitment to quality! Brendon was communicative and great to work with. All the crew members were kind and respectful. I would highly recommend them! Note: if you need a liner, you must purchase it from Viscount Pools (Clinton Twp or Chesterfield) because they warranty the job. My only suggestion would be to clearly communicate this ASAP when booking the job. I would definitely use them again!

I wish I could give a zero star! I am extremely disappointed in Viscount they referred a terrible…read morecompany to replace our liner last fall. It is very disappointing that both Mark and Jeff didn't take my concerns seriously. After over 25 years I've only used this company for all my pools and chemicals etc. That will never happen again. You lost a loyal customer. Brenden from Brightside Pools LLC does not care about quality work the second they left the job they cashed the check and didn't want anything to do with it when there was a problem. He is very unreliable never comes through on promises. Does not answer calls or text messages. He got his money so why should he care I guess. 10/2025 Brenden replaced my liner, the pool was filling over night when we checked on it the next morning the seam ripped and all the water came out flooding our yard on top of making our deck unstable. He had a guy come out to patch it for the whole one inch of water that was left in it and said it happens time to time and they would get a replacement. The pool was left for 10 days with the risk of caving in, luckily we didn't have any windy days. They replaced it, we refilled the pool to close it for the season. June 2026 was the first time in the pool and the whole pool was soft you could feel the sand move when you walked and had small bumps throughout the whole pool. We have a really concerning area that is at least 3 inches deep 5 inches long on the seam. After he was a no show to take a look he finally sent a worker who said to fix it they would have to pull the liner back which would stretch it more and would cause wrinkles along the walls. He even recommended to get a new liner under warranty with the manufacturer mind you its not a liner malfunction. It was an installation issue. He also said since the water all came out on the first liner, it probably was wet and that is why we're having all those divid issues. So basically, you want me to commit fraud and tell them there is a defect in my liner?!? You should have re-prepped the sand before placing the second liner. His coworker even went on to say that he has been hearing customers complaining about Brenden's lack of communication. Last message I got from Mark was he talked to Brenden and would fix it at the end of the season. Yet again he never called back, never answered my text messages nor made it a priority to fix it and do what is right. We have closed the pool and pray next season that area does not get worse like it has been all summer. I included just some of the interactions I seriously could go on and on with this guy. I have been patient with that company but as you can see they just truly do not care. I've had pools my whole life and never had a company like this. I'm deeply disappointed in Viscount if you are referring a company I would be making sure they are doing what is right for your customers.

I don't know why this place doesn't have any reviews! I am shocked!…read more For a first time pool owner and not knowing a single thing about chemicals or my non chemical options etc I left there educated and happy. I happened to stop in when it wasn't busy so I got extra care and convo with my purchase which I totally loved. The man who helped me which I assume was Paul himself was so kind and thoughtful. He marked all my containers with how much should go in and how frequently. He gave me info on filters and salt pumps. Oh and the young lady helping him was just as fab. There happened to be a man leaving when I was going in and he randomly said to me "this place is the best". You know what random stranger....YOU ARE SO RIGHT!! Ya know what I went there thinking I was going to drop a bundle of cash. NOPE!!! So affordable. If you have a pool or know someone who does and you have questions or need supplies go to Pauls you won't be sorry you did. The next day I went back to get a skimmer because I'm a ninny and forgot to get one and the place was mobbed with folks. It's so nice to see people supporting local owned businesses. I think what I liked the most was everyone was so happy in there and talking to one another like they all knew each other. I left there 2 days in a row with a big old smile on my face and I certain I will many more times. As long as Pauls is open I am forever a customer! Keep up the great work!!!

This man has your parts!!! No wait!! If you need something he finds it! Staff is very Courteous!!!…read morepersonable! Help you carry things to your car! Sorry viscount " you may be big? " but your staff lacks experience of customer support and satisfying and bringing them back!! Being a business owner buy self!! He will "OUT PRICE" you too!! Been a customer for years! I hope years to come! Right down the street!! Every thing you need! Plus a smile!! Never an Negative Glen is awesome!!! GREAT STAFF" so SORRY!!! This IS NOTSHORES POOL & SPA!!! It IS PAULS POOL SERVICE!!!

Im a new pool owner (in ground) and to say the least, it gets expensive and takes a lot of upkeep…read morethroughout the year. I am very lucky to have found such a great pool store to make things a bit easier. It is ran by an older couple who have been very helpful with all the questions I had about my pool. They carry large equipment like motors, filters. They also have chemicals, sand/salt, net/cleaners. The prices are great compared to what I saw online. Glad to pay it too since its a mom and pop business.

I am over the top excited that we found Shores Pool!!! We are new pool owners and had no idea what…read moreto do with the in-ground pool we inherited with our house. We were having trouble with algae and keeping the chlorine levels up, as well as figuring out the sand filter. The staff at Shores Pool were so patient and took the time to explain everything to us newbies. We did exactly as they said and our pool was crystal clear for our 4th of July BBQ. I have gone into the store a couple more times and each encounter is just as enjoyable! Our property is in Ecorse and I will drive to St. Claire Shores and Shores Pool for ALL of my pool needs!!!

After working with Steve about a faulty pump, we were able to reach an outcome that satisfied both…read moreof us. I like working with Steve. He has a calm demeanor and willing to satisfy his customers. Kenny and Dillon are huge assets for Steve. They are his service men. I would recommend this company

I had a good experience here. After going everywhere to try and find the right pool parts to fix…read moremy filter. I was suggested to try out this place by Dolphin Pools. They said this place would have the parts. And they did! I was very impressed by their part department. Very nice guys. They seem really busy. But they had great customer service.

Carolynn of Carolynn's Cabinets was really great! She is professional and very knowledgeable…read more October 2017, we re-did our whole kitchen and bathroom. We thought it would be a horrible experience, but Carolynn and her associate Tammy were so super helpful and made excellent recommendations to assist us. They really lowered the stress level and were so proficient at their profession. We will definitely go to them again for future work. Thank you.

We highly recommend this company. They are very efficient on time and trustworthy. They removed an…read moreold asphalt driveway put in a new sidewalk and front porch. Our old driveway always had water issues. They worked very hard to get the pitch right for the water to run off. Excellent job. Padula and his crew were very fun to work with. If you're looking for a company that's going to do the job right then Don't hesitate to hire this company. We are one satisfied customer.

I have been using Maddox for all my home outdoor lighting needs for over 10 years and last year…read moreadded my irrigation system to their contract. I love their dedication to excellence in everything they do. They have excellent suggestions for improved lighting beautification to our home. Additionally, now that they started maintaining our irrigation system I love the expertise they provide in ensuring a beautiful lawn and flower beds. Jacob is extremely dedicated to customer satisfaction and goes above and beyond to keep us happy and satisfied. I highly recommend Maddox Irrigation for your irrigation and outdoor lighting projects!

Excellent service, on time, kept me up to date. We have used Maddox for open and closing of our…read morehome sprinkler system for years. This year, we needed a few replacement pieces on our 36-year-old system. Maddox identified the necessary repairs during tun-on this year and came back and fixed / replaced all the worn-out pieces. Arrived on time and finished up within the estimated one-hour repair time.