Great experience with service and surgery withy Dr. Dawson. Very personable and knowledgeable.read more

We went back to Dr Dawson recently. My daughter is 18 now and her ears still bother her from time…read moreto time so we're considering tubes for a fourth time. It's amazing that Dr Dawson has had the same staff for 20 years. Janine and Joann are friendly, efficient, and knowledgeable. They are also happy and it makes the office so much nicer overall. I'm happy that we can still see Dr Dawson when we need him.

I had an appointment with Dr. Brockenbrough and was impressed with how quickly everything happened…read more After checking in at the front desk, I hadn't even completed filling out my paperwork before a nurse moved me to a patient room. After the nurse left, I continued filling out my paperwork, and then Dr. Brockenbrough arrived and provided a great evaluation of my ears, nose, and throat. I was in and out of EvergreenHealth in 30 minutes! While the appointment was short, Dr. Brockenbrough was very genuine and empathetic. He cleaned out my ears for me, even though it wasn't part of the reason I was visiting for the appointment. He explained my options in easy to understand language, without making me feel belittled, and was responsive to my questions. In the end, he let me make the decision whether or not to proceed with a tonsillectomy, but made points to support not needing one. I really appreciated his honesty and considerations he shared with me. A note on getting to his clinic.... Be sure to follow the directions the receptionist shares when you make your appointment. There are two ENT clinics in the EvergreenHealth area, and I ended up starting at the other one by following the pin used on Google Maps (they said this happens daily). It is NOT the 440 suite on the "tan floor." This specific ENT office is on the other side of the roundabout from the taller Evergreen building in suite 400. Check with the information desk when you enter the building just to make sure you're in the right place before heading up the elevators just in case (and if you end up at the wrong ENT, it took 5 minutes or less to get to the correct one).

I also wish I could give zero star. Dr Brockenbrough and his PA told me to stop treating my…read moresymptoms as infection and take some Tylenol. They did not believe me and made me feel like a hypochondriac. Thank God I found a doctor who believed me and diagnosed me serious immunodeficiency

I have visited this Ear, Nose, and Throat Care office five times now for my chronic sinus…read moreinfection, or chronic sinusitis to be precise. The five visits cover initial consultation with Dr. Jennifer Heydt which extended to include a pre-op consultation, a visit for a head CT scan, followed by three post-op visits. At least one more visit is in the horizon, but hopefully, that is the last. This review addresses only this facility and the general staff. Throughout the five appointments, I had zero issues with scheduling, checking-in, being seen in a timely manner, and scheduling follow-up appointments. The front desk staff is courteous. So are the nurses of this office. On the days that I needed more time to recover after a post-op 'suction' appointment before I can leave the clinic room, I was never hurried, I was always told to take my time. The nurses are always very kind and patient. I am perhaps too famous for my extreme case of infection, and everyone was always very nice to me. Thank you for that. The facility has everything it needs. It feels a bit small, but that is understandable given all the doctors perform surgeries as well and are not always using the office. I hear they are moving in a few months, so maybe the new place will be roomier. For review of the doctor, search for -- Jennifer L. Heydt, MD For review of the surgery facility and staff, search for -- EvergreenHealth Surgery Care - Tan

ABSOLUTELY WOULD NOT RECOMMEND THIS PLACE. I made an…read moreappointment to see an ear specialist about a month and a half ago. The day of my appointment I got a phone call saying whoever I was supposed to see was out of office that day and they had to reschedule my appointment. The next available appointment they offered me was 2 weeks away, after I had already been waiting a month to see someone. When the day of the appointment finally came, I spent 15 mins driving around trying to find the office and ended up in the wrong office building down the street from where they were located. When I called them to find out where exactly to go, they said that I was too late and they had to reschedule me AGAIN because I was going to be 5 mins late by the time I got there. The receptionists were extremely rude to me on both occasions and made it very clear that they do not care about their patients. Based on this experience I made an appointment somewhere else instead.

I highly recommend Dr. Zhou. Knowledgable, intelligent with good bedside manners.read more

Dr. Zhou is absolutely incredible…read more  It's been about 1 months since my surgery and I cannot be any more pleased to have had him as my doctor/surgeon. He is thorough, caring, and extremely knowledgeable. After diagnosing my health issue, he came up with a game plan and made me feel cared throughout the process. The medical staff was very responsive, from scheduling, Insurance, and pre / post surgery appointments.   From the bottom of my heart, I could not be more grateful for the care I received from Dr. Zhou and his medical team.  TD

I just had a Septoplasty surgery performed by Dr. Knipe. It went very smoothly and I am recovering…read moreat the rate that was explained to me beforehand. Dr. Knipe took the time to explain everything is good detail and answer any questions I had. He has good bedside manner and I trust him. I would highly recommend.

I've seen Dr. Thomas Knipe for a nose surgery as I wasn't able to breath much. He is conservative…read morewith the treatment. He insisted on going without surgery but I was just too tired of not being able to breath. No problem! He has been amazing. He explains each step to you, doesn't rush you, makes sure he has all the information needed and tells what you might feel for the entire process. My surgery went super smooth and I was up and feeling no pain(no bruise neither) the next day. Also I've never felt the need to call the doctor after the surgery as he told me what will happen step by step. Thanks for making my surgery so much predictable and without any trouble. I'm able to breath like I've never been before.

I was referred to the EvergreenHealth Ear Nose & Throat Care from my general partitioner for my…read morechronic sinus infection. Amongst the names, my husband recognized Dr. Jennifer Heydt as the person he saw when he was having seemingly non-stop nosebleeds and miraculously fixed it in one appointment. Naturally, I picked her name amongst all others. Seeing her during the first visit, she expressed amazement at the magnitude of infections my CT scans show (well, it has been nearly a year of symptoms). I had done my research, and as expected, she recommended surgery. Despite my research and her immediate recommendation, I still have some hesitations. I went through the motions of pre-op consultation and scheduling. Days later, I called back and expressed my hesitations. To my surprise, it was Dr. Heydt herself who called me back. She was able to calm my nerves, and I agreed to the surgery. Perhaps my case was much more extreme. My recovery was far more difficult than she let on. I was told that I would have mild bleeding for 24 hours. I wasn't told that I would be a mouth-breather for a week, interrupted sleep that required me to be sitting instead of laying normally, and have bloody globs coming out of my nose. I saw her one week later during the first post-op, and she literally vacuumed an insane amount of goo out of my nasal passages. The process scraped all my nerves, but I felt a ton better afterwards. I could breathe! Well, like comedians have said - tragedy plus time equals comedy. Perhaps Dr. Heydt was expressing less recovery than reality because she knows I needed to hear that to proceed with the surgery. It isn't quite over yet, but I am getting there thanks to Dr. Heydt. For review of the ENT office, search for -- EvergreenHealth Ear Nose & Throat Care For review of the surgery facility and staff, search for -- EvergreenHealth Surgery Care - Tan

I have been seeing Jennifer Heydt MD for a number of years for an autoimmune issues with my ears…read more She is the best! She listens, she is very knowledgeable and cares. She is very kind. I would not go to anyone else!

I had my first appointment with this office today. They were helpful, very friendly, and…read moreprofessional. Jeff Robin, the PA I was assigned to see, was excellent. He discussed everything with me prior to performing any treatment. He gave me options, and was respectful of my choices. I was very pleased and would not hesitate to recommend this office to friends and family.

My son was able to get an appointment here same day for what we thought was an ear issue ...turns…read moreout it may be inflammation in his neck gland. I called the nurse back after the appointment to ask a question and she returned my call after directly speaking with the Doctor. We really could not have asked for more.

I used to love my Dr before he became obsessed with money. Always about money. He did so many great…read morethings but also lectures you about your skin. He's a chain smoker. Weird. Practice what you preach!!!

he is an ear nose throat doctor! not a plastic surgeon!!. they don't say this on their website!…read morethey have fake reviews on there website. beware!

This guy is my hero. I got an awful botched nose job and Dr. L fixed it perfectly. He seems to keep…read morea low profile but his care and precision is top tier. I was in a deep, deep depression for the year and a half after the botched job, and Dr. Lamberti was able to provide exactly what he said he would. Unlike other plastic surgeons, he doesn't keep a pretentious office or surgery center, it seemed to be a regular hospital but the quality of his work is much better than the flashy practices. He also doesn't get overly personal with patients and sticks to business in a friendly way which I respect. From my experience I would say you can definitely trust him, it is expensive but for me I got my life and identity back which makes it worth it.

Proliance ear nose and throat…read more Accident delayed caused lateness and it took over an hour and half to get there! Then it took another half a hour to get through the building, parking and two elevators!!!! All to be told, come back another day! With a nonchalant attitude! No empathy, understanding or compassion, just plain BLAH! After all the time to get there and another month to reschedule!

Dr. Knapp is a god-send! I have been miserable the last 5-6 years. I couldn't breathe, was coughing…read moreconstantly, couldn't lose my baby weight because I'd go to the gym and be wheezing and have to stop. Probably worst of all were the constant sinus infections, 5-8 infections each year. I was always on antibiotics--the last infection took me through four different antibiotics and none would help. I was referred to Dr. Knapp's office a couple months ago, and he went through my CT scans, did an exam, and determined the root cause of my problems: small cavities, infected tissue that no medication would help, deviated septum, and just very small airways. He gave me lots of options, and also mentioned surgery. I have heard how awful sinus surgery is, but he told me that while he can't guarantee it to cure 100% of my ailments, that it would make my life significantly better. So, I went in a month ago and had turbinate reduction (he took an inch off from one cavity!), removal of the infected tissue and opening of my passageways, as well as a septoplasty. A month after the surgery now, I feel like my entire life has changed. I haven't coughed once! I used to stay up all night coughing, every night. The recovery has had some pretty disgusting parts, but I can't tell you how amazing it is to be able to breath. I only had dissolvable packing, which I heard is the worst part of the recovery, and no bruising at all. He's a miracle worker, and his staff is fantastic: his nurse was always available to me, (he even called me twice on the phone, which I have never heard of a doctor doing before), and his billing staff worked diligently to get my stubborn insurance to cover the cost. Another reassuring point is that I see an amazing doctor for my asthma and allergy issues, and he and Dr. Knapp told me the same things about treatment, ailments, recovery, without ever even talking to each other. I was very impressed that these doctors were on the same page. :) He's amazing!