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    John M Brockenbrough, MD

    2.0 (5 reviews)
    Open 8:00 am - 5:00 pm

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    EvergreenHealth Ear Nose & Throat Care - Office waiting area

    EvergreenHealth Ear Nose & Throat Care

    2.5(2 reviews)
    0.0 mi

    I have visited this Ear, Nose, and Throat Care office five times now for my chronic sinus…read moreinfection, or chronic sinusitis to be precise. The five visits cover initial consultation with Dr. Jennifer Heydt which extended to include a pre-op consultation, a visit for a head CT scan, followed by three post-op visits. At least one more visit is in the horizon, but hopefully, that is the last. This review addresses only this facility and the general staff. Throughout the five appointments, I had zero issues with scheduling, checking-in, being seen in a timely manner, and scheduling follow-up appointments. The front desk staff is courteous. So are the nurses of this office. On the days that I needed more time to recover after a post-op 'suction' appointment before I can leave the clinic room, I was never hurried, I was always told to take my time. The nurses are always very kind and patient. I am perhaps too famous for my extreme case of infection, and everyone was always very nice to me. Thank you for that. The facility has everything it needs. It feels a bit small, but that is understandable given all the doctors perform surgeries as well and are not always using the office. I hear they are moving in a few months, so maybe the new place will be roomier. For review of the doctor, search for -- Jennifer L. Heydt, MD For review of the surgery facility and staff, search for -- EvergreenHealth Surgery Care - Tan

    ABSOLUTELY WOULD NOT RECOMMEND THIS PLACE. I made an…read moreappointment to see an ear specialist about a month and a half ago. The day of my appointment I got a phone call saying whoever I was supposed to see was out of office that day and they had to reschedule my appointment. The next available appointment they offered me was 2 weeks away, after I had already been waiting a month to see someone. When the day of the appointment finally came, I spent 15 mins driving around trying to find the office and ended up in the wrong office building down the street from where they were located. When I called them to find out where exactly to go, they said that I was too late and they had to reschedule me AGAIN because I was going to be 5 mins late by the time I got there. The receptionists were extremely rude to me on both occasions and made it very clear that they do not care about their patients. Based on this experience I made an appointment somewhere else instead.

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    EvergreenHealth Ear Nose & Throat Care
    EvergreenHealth Ear Nose & Throat Care
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    Jennifer L. Heydt, MD

    Jennifer L. Heydt, MD

    3.6(7 reviews)
    0.0 mi

    I was referred to the EvergreenHealth Ear Nose & Throat Care from my general partitioner for my…read morechronic sinus infection. Amongst the names, my husband recognized Dr. Jennifer Heydt as the person he saw when he was having seemingly non-stop nosebleeds and miraculously fixed it in one appointment. Naturally, I picked her name amongst all others. Seeing her during the first visit, she expressed amazement at the magnitude of infections my CT scans show (well, it has been nearly a year of symptoms). I had done my research, and as expected, she recommended surgery. Despite my research and her immediate recommendation, I still have some hesitations. I went through the motions of pre-op consultation and scheduling. Days later, I called back and expressed my hesitations. To my surprise, it was Dr. Heydt herself who called me back. She was able to calm my nerves, and I agreed to the surgery. Perhaps my case was much more extreme. My recovery was far more difficult than she let on. I was told that I would have mild bleeding for 24 hours. I wasn't told that I would be a mouth-breather for a week, interrupted sleep that required me to be sitting instead of laying normally, and have bloody globs coming out of my nose. I saw her one week later during the first post-op, and she literally vacuumed an insane amount of goo out of my nasal passages. The process scraped all my nerves, but I felt a ton better afterwards. I could breathe! Well, like comedians have said - tragedy plus time equals comedy. Perhaps Dr. Heydt was expressing less recovery than reality because she knows I needed to hear that to proceed with the surgery. It isn't quite over yet, but I am getting there thanks to Dr. Heydt. For review of the ENT office, search for -- EvergreenHealth Ear Nose & Throat Care For review of the surgery facility and staff, search for -- EvergreenHealth Surgery Care - Tan

    I have been seeing Jennifer Heydt MD for a number of years for an autoimmune issues with my ears…read more She is the best! She listens, she is very knowledgeable and cares. She is very kind. I would not go to anyone else!

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    Calvin H. Knapp Jr, MD

    Calvin H. Knapp Jr, MD

    4.5(42 reviews)
    10.6 miPioneer Square

    Proliance ear nose and throat…read more Accident delayed caused lateness and it took over an hour and half to get there! Then it took another half a hour to get through the building, parking and two elevators!!!! All to be told, come back another day! With a nonchalant attitude! No empathy, understanding or compassion, just plain BLAH! After all the time to get there and another month to reschedule!

    Dr. Knapp is a god-send! I have been miserable the last 5-6 years. I couldn't breathe, was coughing…read moreconstantly, couldn't lose my baby weight because I'd go to the gym and be wheezing and have to stop. Probably worst of all were the constant sinus infections, 5-8 infections each year. I was always on antibiotics--the last infection took me through four different antibiotics and none would help. I was referred to Dr. Knapp's office a couple months ago, and he went through my CT scans, did an exam, and determined the root cause of my problems: small cavities, infected tissue that no medication would help, deviated septum, and just very small airways. He gave me lots of options, and also mentioned surgery. I have heard how awful sinus surgery is, but he told me that while he can't guarantee it to cure 100% of my ailments, that it would make my life significantly better. So, I went in a month ago and had turbinate reduction (he took an inch off from one cavity!), removal of the infected tissue and opening of my passageways, as well as a septoplasty. A month after the surgery now, I feel like my entire life has changed. I haven't coughed once! I used to stay up all night coughing, every night. The recovery has had some pretty disgusting parts, but I can't tell you how amazing it is to be able to breath. I only had dissolvable packing, which I heard is the worst part of the recovery, and no bruising at all. He's a miracle worker, and his staff is fantastic: his nurse was always available to me, (he even called me twice on the phone, which I have never heard of a doctor doing before), and his billing staff worked diligently to get my stubborn insurance to cover the cost. Another reassuring point is that I see an amazing doctor for my asthma and allergy issues, and he and Dr. Knapp told me the same things about treatment, ailments, recovery, without ever even talking to each other. I was very impressed that these doctors were on the same page. :) He's amazing!

    John M Brockenbrough, MD - earnosethroat - Updated May 2026

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