I have been with Kaiser since I was nine years old and I'm 79 now. They have the best Doctors and…read moregive the very best quality care,, including PA's, ARNP's, PT, and staff are all very knowledgeable, friendly, and give all their attention to you. The facilities are all new, updated and clean. The biggest problem now in the United States is lack of doctors everywhere, but that is not the fault of Kaiser. You will always find disgruntled patients that are not as knowledgeable about their care, disease and EXPECTATIONS as they should be, and HOW and WHAT they THINK their care SHOULD be, is sometimes VERY UNREALISTIC.

Kaiser Permanente should be shut down for malpractice. I had to leave at least one star to leave a…read morereview but they deserve 0. It is unfathomable how a patient can do everything right, attending every annual checkup, completing mammograms yearly, and undergoing precancer screenings with clean results, only to be diagnosed with Stage 4 cancer that has spread to her bones. At her last primary care visit just months ago in April, her levels were supposedly fine. When she voiced genuine concern that something was deeply wrong and suspected cancer, her physician completely dismissed her. Fast forward to a hospital visit this past Saturday due to severe back pain, and yesterday we received this life-altering diagnosis. This level of negligence, dismissal of a patient's instincts, and failure to catch something so severe until it reached Stage 4 is beyond unacceptable. Kaiser Permanente completely failed a long-time patient who trusted them with her life. If you expect healthcare providers to actually listen to your concerns, look elsewhere.

This message is specifically for the everett pacific mental health program (PHP and IOP). Everyone…read morethere took my concerns seriously, listened to me, and made me feel safe and were extremely accommodating. The therapists and the medication manager/psychiatrist are helpful and caring individuals. I felt like I was taken seriously here and I have learned skills to manage my mental health. I recommend this place/program to anyone seeking help with mental illness or even substance addiction. Thank you especially to Britt, Carly, Don, Molly and Reginah. You are wonderful people.

Found it interesting they stated Mandatory Masking when we entered. After putting on our masks, we…read morewalked over to the US Department and hardly anyone was wearing masks, including providers. I didn't mind wearing the mask since I just got over Covid, and was able to come out of my cave, but it was confusing.

Dr Annissipour has performed two back surgeries on me. The first was extensive and I healed nicely…read more I then needed fusion surgery and have healed wonderfully from that surgery as well. Dr Annissipour is a superior surgeon and I am doing wonderful! Brandon is Dr Annissipour's assistant in surgery and in the office, and I really appreciate his expertise and his kindness to answer all my questions with patience and care. I always feel we are a team and they hear me when I have concerns or I am scared. If you need back surgery, I highly recommend Dr Annissipour!

after my fusion and laminectomy I was sent home with no care. he did not send me to a rehab center…read moreas was discussed. I received no therapy while in the hospital either. now I need additional surgery which most likely stems from the surgery he performed.

The staff was phenomenal. My midwife, Sarah was so amazing and encouraging. My nurses Emily and…read morenurse in training Elly were so helpful and comforting. I'm such a baby about all things medical and I ended up having a somewhat complicated birth resulting in an emergency C section but I felt so supported and safe the entire time because of these people. I also really enjoyed seeing midwife Hallie during my prenatal visits. There were one or two nurses during my stay that weren't awesome but most everyone I encountered was wonderful and took great care of me and baby.

One OB did not see a heartbeat at 5-6 weeks and scheduled a D&C. An optional second opinion…read moreultrasound was offered and luckily I went because there was a baby and a heartbeat after all. The OB did not follow up about their mistake or show compassion about how that would impact a patient. Receptionists are not very welcoming, and most of the time can't schedule or reschedule appointments- you have to wait a day or two for your care team to facilitate this. In the final two weeks of a pregnancy it took more than a week to hear back from my OB. The C section process was described by two OBs that they would do skin to skin right away and could show me the baby being pulled out - but none of this happened. The baby was brought to me more than 5 minutes after, fully covered and we could not do skin to skin for at least 30 minutes after, when we were moved to another room (there were no complications). Overall very disappointed and have heard of similar experiences from multiple people. One OB did not see a heartbeat at 5-6 weeks and scheduled a D&C. An optional second opinion ultrasound was offered and luckily I went because there was a baby and a heartbeat after all. The OB did not follow up about their mistake or show compassion about how that would impact a patient. Receptionists are not very welcoming, and most of the time can't schedule or reschedule appointments- you have to wait a day or two for your care team to facilitate this. In the final two weeks of a pregnancy it took more than a week to hear back from my OB. The C section process was described by two OBs that they would do skin to skin right away and could show me the baby being pulled out - but none of this happened. The baby was brought to me more than 5 minutes after, fully covered and we could not do skin to skin for at least 30 minutes after, when we were moved to another room (there were no complications). Overall very disappointed and have heard of similar experiences from multiple people. Had my second baby at Evergreen and had a much better experience, golden hour / skin to skin were standard - they did all the baby checks on my chest and waited for a couple of hours to take weight and administer medications.

Dr. Hawkins, Dr. McCoy, and Breanne VanVoast ARNP are the best healthcare providers I could ask…read morefor. They are all caring and knowledgeable and go above and beyond what most providers have done in the past. I have and would recommend them to my friends and family.

STAY AWAY FROM WESTERN WA MEDICAL GROUP IF YOU WANT TO BE HEALTHY! Horrible place to start taking…read morecare of your health! They DO NOT answer their phone lines. Instead, you have to leave a VM. Their phone number is: 425.259.3122 I was referred by my doctor (by FAX) to the above facility for an endoscopy on October 1st, 2020. My doctor sent me a letter saying if they don't call you for an appointment, I have to get them to schedule one. Nobody called me, so after waiting for one week, I called them. Their tape says I have to wait ten business days for WESTERN WA MEDICAL GROUP to contact me to schedule an appointment. After ten business days, I called every day, left VMs, and nobody called me back. Lucky me, one day, I got them during their lunchtime and was able to talk to a live person from an answering service. She was very friendly and took care of me. After talking to her the next day, a scheduler coordinator called me to schedule my consultation visit w/a doctor. I asked her why it took over 14 business days to call me back. She said they are super swamped; they get 2,000 fax referrals per day (I don't believe it). My question was, why don't you hire more people to help you? She said they are in the process of doing so. I requested to talk to her supervisor. The supervisor was not available and was supposed to call me back in 2 business days. It's two business WEEKS, and nobody called me back. How come they are still in the business is beyond me? Meanwhile, I called different gastroenterologists, talked to a live person (not a tape) got an appointment! My new GI doctor has over 100 reviews w/five stars. Western WA Medical Group doctors have three reviews of 1 star and one review of 4 stars. Unbelievable! STAY AWAY FROM THAT PLACE UNLESS YOU WANT TO RUIN YOUR HEALTH!

If you're ever needing to go to the emergency room, be prepared to wait for at least 2 or more…read morehours in the waiting room. Even if you're brought in by ambulance. Unlike Swedish, Providence rushes through the check in, triage... They barely listen to you and you're in the waiting room. When you get back into a room, you'll wait at least an hour or more before even seeing the doctor. I understand this isn't a walk in clinic, an urgent care or have appointments. And of course the more emergent patients are put first. The longest I've waiting here, in the waiting room was 6 1/2 hours. Now don't get me wrong, I don't want to be in and out. I don't want to have a half a$$ doctor, pump me full of meds and send me home. But it would be nice to feel heard. Seen. If it's not a 911 call emergency, go to Swedish Mill Creek or Edmonds.

It is terrible Hospital to be at.My wife staid there 2 weeks, and after all tests, doctors could…read morenot figure out what is going on with her. Additional she got pneumonia and pressure sours. I am very curious from where those doctors got diploma? And we saying that medicine in America the best in the world???????????????

Personnel was lovely, but dismissed many complaints and did no blood draw. 2 weeks later, collapsed…read moreat work, had 2 blood transfusions, and have been diagnosed with acute myeloid leukemia. A simple blood test would have told the story. . .

Went in for a UTI. I was given the wrong antibiotics. I had a bacterial uti and was not given…read moreproper medication for it. I went septic. I ended up spending a little over 3 months in the hospital because the infection went into my spine

Beware of unwarranted add-on costs... My husband and I have been going to Providence for at least…read more20 years and have never questioned a bill. However, we got the billing information shown below... the "Treatment/Observation room" add-on charge was outrageous. I only went to the screening after getting a letter from the Breast Cancer Screen department of Providence telling me I needed to come in. My appt was on 10/20/2025 where I only sat down for a half hour with a nurse (not even a doctor) and gave the cancer history for members of my family... just to have the nurse tell me something I already knew... that there was risk of me getting cancer. The Professional Fees Of $422.00 for the nurse was acceptable.... but the additional charge for "Treatment or Observation Room" of $562 is crazy and a scam to make money. When I see a doctor (not a nurse) I do not get charged for the room.

WARNING: the mammographer lady who hurt my breasts can be identified: her right forearm is covered…read morewith tattoos. If you don't enjoy your breasts manhandled, I'd ask for another mammographer. Nov. 2023, I went in for a mammogram and left in pain. I had just had breast surgery*, which was of no concern to the tech, who was clearly on the clock and yank-shoved-smashed my left breast in. Something popped. I made her stop. I was in pain! Her response was to bring in the radiologist to try to bully me into taking more pictures. I submitted a complaint to Providence. The tech and radiologist closed ranks in standard CYOA style

Long wait times and unreasonable expectations from staff for people trying to work and get DOT…read morephysicals. Was made to get cpap compliance with MILD osa and given 30 days to get more tests. So I was told to bring in my sleep study and I would get my card if it was mild or given a chance yo comply. I bring it in and was made to pay for another physical and was denied again. They wanted more tests. They won't get more out of me. I don't think they realized it was a financial struggle to.pay for another physical so I can become employed again. And then deny me after raising the bar. There's no more to give.

They let medical assistants with a high school mentality run the show. You will see 40 plus…read morepatients daily without adequate inadequate support. The administration is in California, completely disconnected and, chooses to support medical assistants over providers

I was supposed to have a sleep study here but will not be due to ableist discrimination and failure…read moreto uphold their own covid policies. I made a request for a disability accommodation to allow me to actually successfully complete the sleep study. I was told it was against the rules due to covid, which is understandable. I informed them though that I would likely be unable to complete the study without the accommodation, and asked if there was anything that could be done that respected my needs and all of our health. They asked to call me back. They called me back and said the supervisor had said it was "like candy at the movie theater" and that people broke the rule all the time and got away with it. That they wouldn't grant my request but that if I broke the rule I would likely get away with it. This is ableism. Rather than accommodate me officially, this office hoped to shift liability and responsibility on to my shoulders. In this they also revealed they do not particularly care or invest effort in enforcement of rules they insist are necessary due to COVID. They are in effect willing to allow people who do not need an accommodation to potentially increase chances of covid transmission, but not accommodate a disabled patient. This is shameful and important information both to patients seeking care right now without accommodation (they are willing to risk your health and are not following their own covid policies) and to those who need accommodations (they may not accommodate you).