STAY AWAY FROM WESTERN WA MEDICAL GROUP IF YOU WANT TO BE HEALTHY! Horrible place to start taking care of your health!
They DO NOT answer their phone lines. Instead, you have to leave a VM. Their phone number is: 425.259.3122
I was referred by my doctor (by FAX) to the above facility for an endoscopy on October 1st, 2020. My doctor sent me a letter saying if they don't call you for an appointment, I have to get them to schedule one. Nobody called me, so after waiting for one week, I called them. Their tape says I have to wait ten business days for WESTERN WA MEDICAL GROUP to contact me to schedule an appointment. After ten business days, I called every day, left VMs, and nobody called me back. Lucky me, one day, I got them during their lunchtime and was able to talk to a live person from an answering service. She was very friendly and took care of me. After talking to her the next day, a scheduler coordinator called me to schedule my consultation visit w/a doctor. I asked her why it took over 14 business days to call me back. She said they are super swamped; they get 2,000 fax referrals per day (I don't believe it). My question was, why don't you hire more people to help you? She said they are in the process of doing so. I requested to talk to her supervisor. The supervisor was not available and was supposed to call me back in 2 business days. It's two business WEEKS, and nobody called me back. How come they are still in the business is beyond me?
Meanwhile, I called different gastroenterologists, talked to a live person (not a tape) got an appointment! My new GI doctor has over 100 reviews w/five stars. Western WA Medical Group doctors have three reviews of 1 star and one review of 4 stars. Unbelievable!
STAY AWAY FROM THAT PLACE UNLESS YOU WANT TO RUIN YOUR HEALTH! read more