Sitting quietly in my car doing my Sudoku puzzle, I patiently waited for my son's 15 minute bio-procedure. [ 15 minutes turned into an hour. ] So, sun baking in a 80-90 degree car was becoming nauseating. So, I grabbed my keys and purse and walked into the clinic with a smile. Politely, I asked the receptionist may I wait inside because it was excruciatingly hot outside sitting in my car. The nice receptionist told me , " sure." On another note, my son told me that a nurse was holding his hand all through the biopsy. So, I want to say all the staff (thank goodness )was not as rude as the one I encountered. A "shout" out to the receptionist who allowed me sit in a cool spot and not in a sweltering hot car. The receptionist seemed to be constantly at work and not taking a break.
It was mandatory for my son to have a friend or relative to drive him home after the procedure appointment. A cab was out of the question , according to the Endoscopy Clinic in Poulsbo.
My smile quickly faded away when I encountered a staff member at the clinic talking to another patient about her home decorations.
I listened to this clinic worker for 30-40 minutes talking about painting her bathroom to another patient. I did not try to enter the 30 minute conversation. I kept my mouth shut and concentrated on getting my 9 digit numbers to correspond correctly in my puzzle. Instead of finding out what was taking my son's 15 minute procedure 2 hours to complete, this staff member in the clinic made sure that I was not welcomed in her clinic's waiting room. There was also another person sitting in the room. No statement was directed to the other people in the room. Her eyes were glaring Only on me. In my case, this staff member ( who painted her house all night ) walked over to me and told me to leave and wait in my car for my son. Her statement towards me caught the attention of all the other people waiting in the room. All of the focus was on me now and not of her painting rooms in her house all night. The discussion was all about me sitting in her clinic's waiting area.
I see that this clinic has received some bad reviews. Maybe if the staff member ( who was insulted by me trying to stay cool) could concentrate on making her clinic more proficient, the clinic could receive 5 stars instead of 1 (one). If the staff member would spend time on resolving issues, the clinic would be a better place. There was no reason to harass me in going back to my car. This Digestive Clinic had two waiting areas with 30-40 chairs. There were only 3-4 people waiting in those areas. I was sitting way back by the window with no one even 6 inches around me. The staff member who stayed up all Friday night to paint rooms in her house let the entire room know that she was tired and I guess she took out her frustration or tiredness out on me.
There is a such thing as Quality Control. My son told me that he over heard a conversation between staff members that they did not get lunch.
After I submit this, I hope the staff members know that one of their co-workers was happily talking to a patient about her home décor for 30 minutes.
During my conversation with the "house painter", I told her that it was hot outside. She made a face that could freeze water. The hatred in her eyes was unbearable, so I left. Humans treat dogs better.
I guarantee you that the receptionist who was so kind to me by letting me wait in an air conditioned space was scolded by this lady who told me to leave. The receptionist who answered the phones, checked patients in, and did the paperwork for the clinic allowed guests to sit inside out of the sun.
Instead of telling me to leave, the staff member should have helped the front desk. Anyhow, I hope her paint dries well.
Unfortunately , I cannot afford $4 / gallon gas. Hence, sitting in a car with an air conditioner running for 2 hours is not an option. read more