I have been a patient for two years under two different insurance groups and I have found that Dr…read more Dore, His nurse Kim and all of the other employees to be patient friendly and knowledgeable in their professions. Dr. ore listens carefully, better than any other doctor I have had. I don't have to sit in the waiting room for a long time, yesterday I was in the exam room two minutes early. My doctor takes whatever time is necessary to give me the attention that I need. One would have to go a long time and distance to find any better medical care if that is possible. Dr. Dore was able to find solutions to some of my long-standing medical problems. I am totally satisfied with the care that I receive and as I age more, I am fully satisfied that I will get the best care and attention as I continue down my path to old age whatever that is.

I was a patient at Olympic Internal Medicine for approximately 12 years. During that time, I was…read moregenerally very happy with the care I received. Unfortunately, my experience over the last few years changed my opinion of the practice. A few years ago, the clinic switched to a membership model that required patients to pay approximately $300 per year just to remain a patient. That decision created a major issue with my Blue Cross Blue Shield insurance, which would no longer work with the clinic under that arrangement. As a result, I was forced to change my health insurance just so I could continue seeing my primary care physician after more than a decade as a patient. Even after paying the annual membership fee, I only saw my doctor once or twice a year for routine checkups. Paying hundreds of dollars every year simply for the privilege of remaining a patient never made sense to me. The final straw was how my billing was handled. The clinic stopped collecting my approximately $40 copay at the time of each visit and instead mailed me a bill afterward. I admit that I should have paid those bills when I received them. That's on me. However, according to the letter I received from the clinic, they had become frustrated that they had to call me to collect payment for these balances. From my perspective, it was confusing because these were small balances that could have easily been collected while I was standing at the front desk, as many medical offices routinely do. It seems like collecting the copay during the visit would have been easier and less expensive than mailing statements and making collection calls. I'm not sure why this became such a significant issue when it could have been avoided by simply collecting the payment at check-in or check-out. Instead of working with me to resolve the issue after 12 years as a loyal patient, the clinic chose to terminate our relationship. That was extremely disappointing. I have since learned that the practice was sold. Looking back, the move to a mandatory membership model felt like the practice became more focused on revenue than on maintaining long-term relationships with established patients. Whether or not that was the intention, that's certainly how it felt as someone who had been a loyal patient for over a decade. I hope other patients carefully consider whether paying an annual membership fee is worthwhile, especially if they only need routine preventive care. I also hope Washington continues to monitor concierge-style medical practices to ensure they remain transparent and patient-focused. After 12 years, I expected better communication, more flexibility, and a greater appreciation for patient loyalty.

Please note: The doctors here are nice and professional. Facility is clean. Unfortunately, the…read morepeople who answer the phones and set appointments are disgustingly dumb. I called after work yesterday (4:40PM, Wednesday) and asked about setting an appointment for my yearly physical. While I dread the inevitable PAP smear, I'd totally deal with a little bit of discomfort to make sure my lady-parts are working like they should. I had visited their clinic last year, had my physical and the year mark was coming up so I thought I'd set the appointment early before my children's summer activities kicked into gear. I spoke with an older lady on the phone, asked to set an appointment for my yearly physical and asked what times were available, preferrably as soon as she can get me in. She told me the soonest appointment she can set for my physical was Thursday at 8:30am. I asked if there was anything else closer to the end of the business day and unfortunately, no there isn't. Great. I asked if there was anything available closer to the lunch hour and she said Friday at 11:30am. She asked me if I wanted to set the physical for that date/time but I told her I needed to check with my job first to make sure I had some time off for it. I told her I'd call back tomorrow to set the appointment, asked for her direct line and she told me anyone would be able to set the appointment for me. I called back today (Thursday), after getting the thumbs up from work to set the appointment. I get this snide receptionist who says there isn't an opening on Friday at 11:30am. I tell her about my situation, how I spoke with some older lady yesterday and she gave me available appointments for the physical, etc. She scoffs and says "sorry no, there aren't any physicals available at that time". OK! So.. Long story short, we had a circular conversation about what I was told when I called in yesterday and how it wasn't her problem that I was told that since SHE didn't tell me that information herself. She asked me who I spoke to and I told her I never got the lady's name because I didn't think I'd have to defend myself and the information I was given the following day. The best part? I asked her to find out who I spoke with so she said she'd ask around. She put me on hold for a few minutes, came back on the line and said "sorry you misunderstood the information that was given to you". Excuse me? She goes on to say that the lady I spoke to said there was an "opening" for Friday at 11:30am but it wasn't an opening for a PHYSICAL... So let me get this straight, I ask to set an appointment for a physical, I am given the dates and times for supposed available appointments for a physical and the following day I'm told that the date/time given was an "opening", but not an "opening" for a physical? What good would that appointment be to me? I mean, seriously. A little common sense here. I'm pretty sure people who call to set an appointment for a physical expect to be given available appointment times for....A PHYSICAL! I am VERY disappointed with the way the situation turned out. It doesn't take rocket science to see how ridiculous this whole scenario was. Given the lack of knowledge and common sense, she could have at least offered to work with me to set another appointment or at the VERY least own up to THEIR mistake instead of pointing the finger at me and saying "I misunderstood". Like I said, the doctors here are nice enough, but they should really consider re-training or re-hiring some competent and friendly people at the front desk. These are the faces and personalities who deal with the doctors' patients day-in and day-out. It's poor practice to have a horrible conversation with a patient then try to interject with a "well you NEED to be seen anyway so you'll NEED to set an appointment for your physical." While I may "need" to be seen by a doctor for my yearly check-up, I certainly do not "NEED" to do that with your clinic.

Clean office yes. 2 years ago I went to this doctor because I needed a primary care physician…read more Also I needed a doctor to manage my coumadin pro-time. Long story short they could have cared less about me or my coumadin, I couldn't even get them to fill my coumadin..Wich is what keeps me alive. Ultimately this doctor misdiagnosed what she said was the flu, and I suffered a brain bleed, brain anurism and brain surgery. Do not go see this doctor or any of the doctors in this office..ignored they had just listened to me I wouldn't be spending the rest of my life in a wheelchair.

I used Dr. Frandsen's Sound Health Care Center's new online payment portal for the first time…read more I have always called in to SHCC and paid by bill by giving my credit card over the phone. That always worked perfectly. A bill came in the mail yesterday with new instructions how to pay online at www.quickpayportal.com. It was quick, easy and safe. I entered a code from my bill, it pulled up my account showing the correct amount I owed, I put in my credit card info and paid the bill. I can pay on my cell phone too by going to the same web site. Really convenient. Using this new payment service, I can also keep the phone lines open for patients who really need to get through to the medical staff quickly. Smart patient care improvement. I like Dr. Frandsen's clinic because it is so comprehensively innovative and progressive.

Brad is the worst Dr EVER. He's condescending, rude and bordering on negligent. His practice is…read moremostly focused on recruiting patients for his drug research (on floor 2 of his building). Be very wary if he asks you if your have helio-transport insurance as this is his family's next business venture. Do yourself a favor and find another Dr as there are MANY others nearby. I gave him 1 star only bc I can't give him 0 stars.

These docs are absolutely AS GOOD AS IT GETS!! Over the past 16 years they have taken great care…read moreof my family. I have a severely impaired son (44 yrs old) and he has been very ill from time to time over the years. Dr. Matty has been his PC doc for those years. She and Dr. Chimiy are personable, caring and most of all very, very good doctors. They are young enough to be current and old enough to be amazing at their work.

I'm surprised to see a negative review for Pacifica and even more surprised by the context, which…read moreis the complete opposite of everything I've experienced in over 3 years of care with this team. They are ALWAYS available, whether by phone, video call, or in-person visits. I have seen all of the providers and can't say enough good things about each of them. The office staff has been fantastic - all calls and questions are answered, and the follow-up is thorough. I love the addition of dogs in the office - what a perfect buffer to an otherwise potentially anxiety-inducing experience. This is a very personal experience, unlike any other I have had in the past. I cannot recommend this practice enough - if you are lucky enough to grab a spot!

I've been seeing Dr.Matthew Johnson and this office has been great. The receptionists are friendly…read moreand efficient. They always answer their phones and the nurses promptly return phone calls. The waiting area is clean and I've never had to wait long to be seen. Dr. Johnson is personable and knowledgeable. I highly recommend this office!

If I could give 0 I would. This staff is unprofessional, unkind, and has zero thought to patients…read morewell being. I sent my husband to this horrid place BECAUSE they seemed to be taking new patients. We are new to this region. He was treated like cattle, insurance way overcharged, no questioned asked by dr. Johnson, he should be considered Lower case because he has not behaved any where near what someone deserving of DR. Should. Staff annoyed, couldn't be bothered, suggested trying "somewhere else" while this is supposed to be his primary care( and has a heart condition) New to the area, lesson learned. This office is equivalent to the deer droppings in my yard.

When it comes to exceptional care, this place is it. When I moved here three years ago , I…read morecouldn't find a pediatrician to take my 9 week old son as a patient. My son was sick. I went to urgent care, only to be told that he was fine and " you are first time mother, and paranoia comes with the territory." The base clinic had a two week wait. I called 5 pediatrician clinics in a 25 mile radius. No one was accepting new patients. So one morning I parked in their parking lot at 9 am and called the office. At the moment they weren't going to take new patients, and I explained why I have been so desperate to find someone to take us and see my little boy. Within 5 minutes Dr. Saad walked outside and told me to come in! They saw me that day. He Also diagnosed my little boy with a double ear infection and an upper respiratory infection. With just a day before I was told my little boy was just fine. This place has been my saving grace. The care and help has always been top notch. The love shown in the office is always there and doesn't go unseen. Dr. Niran is now my primary doctor, since Dr. Saad unexpectedly passed away 8 Months ago. She is the voice in your head, she is the mom that has been there, done that. She is the woman who understands that accidents and sickness happens, and while she is making sure your child is safe and taken care of she always reassures you are indeed not crazy and failing as a parent. I cannot express my gratitude for every single person in that office. I will forever have them in my heart and be grateful that I was able find a place who keeps the old system of paper charting and stays original to their roots.

ABSOLUTE NIGHTMARE…read more We moved to the area in December, and I was trying to schedule a 12 month for my baby. There was a long wait to get an appointment, and the staff wasn't the most professional or friendly. It was hard to even reach someone. I waited for my appointment, and ended up having to call in to reschedule. When I called to reschedule my upcoming appointment, the receptionist had 'no record' of my appointment. I guess they didn't successfully schedule it or mark it down. This was discouraging and disheartening, but we went ahead and rescheduled and I waited the long wait to the next appointment. When it was almost to my appointment day, the office called me to let me know that I could no longer be a patient there because I was a 'no call, no show.' Without speaking with me, they cancelled the long awaited appointment (at this point it had been almost three months just trying to get in to see Dr. Niran). I called in to try to clear up the misunderstanding. Explaining that I wasn't a no call, no show. Perhaps the office staff didn't see the originally scheduled appointment, but it was somehow successfully scheduled somewhere--and then when I didn't show up for the appointment (they said they didn't even have on their books), I was marked a no call no show? I'm not sure what happened on their end, but I am very responsible and communicative. Whenever I do need to reschedule, I call in advance. The receptionist just went on to lecture me about why the policy is important. I'm like "I agree, but I didn't not call and just not show up and you said I didn't even have an appointment. How could I even be absent for an appointment that, the last time I called in, you told me you didn't have scheduled. They are all over the place over there, and I was losing patience. They said in about a week they could get back with me about if I would be able to be seen as a patient. I told them there really must've been some sort of mistake. I did not earn the 'no call, no show' punishment. They called today saying that we would not be able to be seen because I 'missed an appointment.' There was no understanding or hearing me that it was a clerical error on their office's part and I got falsely accused and kicked out for their mistake. I'm just trying to take care of my daughter. I've already waited three months to see Dr. Niran Al-Agba. Now I guess I have to start from scratch. My child is now going to be due for her 15 month appointment. 've completely missed the milestone 12 month exam. I waited and waited for my Silverdale Pediatrics' appointment, nervous about her going without a check-up for months. Now I'll probably have to wait again to have her seen by another new Doctor elsewhere. They could've at least kicked us out right after the supposed no call no show, rather than making me wait a month just to tell me days before my long-awaited appointment. I waited all that time for nothing. So unfair. This is not right/unethical treatment of a patient who needs care and her mother who is responsible and communicative.

My search for a primary care physician led me to Dr Tomberg, albeit initially as a result of the…read moreother top Seattle docs (according to Seattle Magazine anyway) no longer accepting new patients. But I'm glad things turned out the way they did, because for one, all the other doctors were female, and for another, Dr Tomberg is pretty awesome. I got scheduled in relatively quickly (I had to wait on the order of three months back with my PCP in the Bay Area), within about a month of when I called, and the wait for the doc wasn't too horrible either when physical day came around. Sociable and friendly doc who didn't seem to be rushing through patients, and took the time to answer the numerous questions I had. I also appreciated that he took extra steps to see if he could do anything about things like my occasional heartburn, and even humored me with my request to get weighed (being in a wheelchair, I haven't gotten weighed in about eight years, but he actually lifted me up onto a scale to weigh me - major points for doing that).

After years of going to the Swedish Family Medical Clinic with it's rotating cast of Doctors, I was…read morelooking for a Doctor who could be my Primary Care Physician. After looking and looking for some guidance I found the Yelp reviews of Dr. Tomberg and they have proved to be absolutely spot on. My visits with Dr. Tomberg have been both substantive (not the HMO 15 min turn and burn) and informative. He clear explains both the situation and the proposed treatment. His support staff are responsive and friendly and for folks working downtown the Polyclinic location is very convenient.

Love the office staff here it's super hard finding a providers office that really cares and gets it…read moreand this one really does. I found this place when my fiancé recommended it to me 5 years ago. The relationship that I had with my provider was a god send when he died in the line of duty. We shared the same doctor as a couple. I cannot say enough good things about this office it's staff and it's providers.

I've had a great experience with Dr. Tolles in both of my recent visits. He's very kind and…read morelistens well. He was able to get my blood pressure under control for the first time in a while. His office is busy, so plan accordingly.