Not a Sun Dance (Dogs&Kids!)…read more Fair Disclosure - I am a Clinician, - Oncology at VM/ Main- Seattle became a de facto 2nd family, while working w/ Specialist's on both my parent's behalf over 2 decades and we still maintain contact. - The specific practitioner mentioned here- was thoughtful enough to sign her name to my father's End of Life plan, in addition to fitting me in on her load for said visit mentioned below. VM most recent experience and some history: - I was the first Patient in to see MD Sundance this AM. - She did not great me upon wheeling in her PC, she began talking about office set up to PA and about her dog. - When I did try to speak, she interrupted to bring up information she had- 15 y/o notes from some drop in visits (VM was not my provider) where apparently [a psychiatrist] was mentioned. I actually had dropped in Re a bed bug epidemic at work and I needed documentation on ongoing bites. - Only skin was mentioned by me in that old visit, Asia history came up along with duration of time dealing with condition- not sure, he may have asked if I had thought of seeing a Psychiatrist D/t health stress etc. Odd though, she only focused on that, not even the redundant bed bug's came up- then again, for unknown cases- Psych will always come up as a baseline. Odd as well, VM MD's are not able to utilize EPIC's broad charting software , or rather, if they want to take the time. - My father had just died, I had had recurrent welts on body and I prepped for visit b/c with me it always goes to another thing. I have had ongoing skin reactions w/o diagnosis for years since a toxic exposure while living in Asia- you never know when a result could point to a firm direction. - While not his PCP, I had heard good things about MD Rogers from Father and partially thought, 'hell this is a sign, one leaves to the next life and another finally makes a breakthrough'. "I am sorry, I am getting a call about my dog at vet"- Rogers' leaves after 5 minutes. - I begin to try to speak about undiagnosed skin history and it's relation to other medical history since Asia= "live with it"- MD Sundance. I said, 'this visit is pointless'- she agreed and left back to check up on dog, I walked to Dad's empty house. MD has a good rep, at best I could try to read her approach as 'tough love'- but I am a Crisis Worker, am aware of [tough] and residually no matter reputation- my only take away was a dog. Perhaps it was because I walked in in scrubs, I don't know and don't wish to look into MD psychology as I do that at work- but I will say, psychologically and after Dad, I was only left with anger and demoralization. ---- Prior VM experience to the above visit as brief backdrop: - As primary advocate for my father and after a 30 minute wait- I was not given any updates on my father after he was MIA for 2 days, let alone notice if he was alive (I live in Seattle). This was D/t VM not locating ROI on file, odd also how systems are not linked- I was practically working at VM/ Main Campus, regardless, VM BI also had one and I had dealt with them regularly. - *For the record, the 1st MD that got tied to MD Rogers in this case- appeared generally inept by memory. He had a hard time documenting multiple bites by picture and voiced nervousness 'to make any statement these [could be] bed bug bites'- it was after a year in the epidemic and L&I eventually became involved. It is really saying something that between both visits and 15 yrs- in both cases Patient reason for visit was never addressed, in fact, we have- 1 inept appt actually infecting another soon to be inept appt. - Prior to this, I had an appt with VM- Main/ Neurology Re same Asia condition. The MD could not make visit D/t a kid being sick from school- Telehealth brings up communication barriers for me, kept visit in lieu of prolonged reschedule wait. - I simply was not able to communicate and it wasn't from hearing his kid periodically in the background. [I have had progressive calcification to brain since a toxic exposure to face in SE Asia and for which has plagued me with multiple side effects in system.] - I was not able to even bring up Asia or ask questions Re typical/ atypical causes for calcification to brain, let alone relate personal symptomatology. He continually likened it to a typical familial condition for which I have not in family history (this is appropriate initially), but my case is different and non the less, we could not even have a discussion. - After, I researched what I already knew, that other things cause infections and combining this with how much input I was able to give- led "appt" to ending in 15 minutes. - There is nothing quite like looking at a placating MD, apparently frustrated, but being patient with the patient as 'they can be lost in this big ol' bad medical world'- for which, this very affect leads MD to missing what may be right underneath their eyes- because of dogma and lack of respect for said patient. TK

Time and time again, I try to give this clinic the benefit of the doubt. Do not waste your time…read moregoing here. They often don't have an X-ray tech available and even when you call to confirm they have an X-ray tech available that day, when you show up, it's a different story. The main scheduling office doesn't know who is available and even after asking to confirm there is someone at the clinic who can do an x-ray, you'll arrive and be told the hours are wrong and nobody is available. Yet, they won't update their own system. This has happened three times to my family. Complete waste of time.

This medical center is sincerely the nicest clinic I have ever been to. Every single time I go the…read morereceptionists are pleasant and efficient, I never wait long, the intake staff and doctors are incredible. The other day and while I was having a treatment they brought me a warm blanket and glass of ice water!! They're always cheery and check in on me with a phone call. Will be changing over to have my primary there and hope that my experiences keep being too knotch. Also, the building is beautiful.

My family goes to this center to see our family doctor for check ups and illness, but when it's…read moreafter hours or an urgent situation this place is great! Last night my son was complaining his ear was itching and then he started crying saying it hurt... he's had a cough for the past week so I thought maybe it is an ear infection, we rushed over to the urgent care. Minutes after giving the receptionist his insurance card and info we were already being placed in a room with a nurse... they took his vitals, asked a few questions and saw the doctor right away. Dr Phasouk quickly looked at his ears and immediately confirmed it was an inner ear infection... We were in and out of there in less than 30 minutes.. it took longer to get his prescription at the store than it did to see a doctor!!! I cannot say enough about this place! We love our family doctor Dr. Kim Dougan, we love the facility and we now love the urgent care... being on the island here you sort of don't expect quick service because it's like people are on "island time" but I've been impressed by Harrison Medical Center with every visit! There is also an elderly care facility right next door, where I'm sure they have falls and small emergencies often, they are lucky to be so close to such an amazing facility... Now the urgent care hours are only 8-8 but for a larger emergency I would probably try to get to Seattle... that's where the helicopter emergency insurance comes in handy.