I stopped in to peruse for my daughter, who is looking for a very specific type of frame…read more Let me tell you - their selection was the absolute best out of all of the five plus places I / we've been to so far! The young female who helped me was exceptional (forgot to get her name). She farmed out additional pairs of what I found. I sent my daughter four photos and she will be going asap! Im a contact wearer but am tempted to buy a pair myself! Ray Bans ... gaaaah!!! (Located near RED ROBIN)

What went well? Everything…read more From the moment we walked thru the door we were greeted by staff and asked what brought us in the store. I spoke with these patient and informative customer service reps who were able to give me details about my insurance and FSA. The store was totally busy but the associates were moving, engaging, and customer friendly. Wide selection of eyeglass frames. I purchased frames, transitional lenses, and an annual eye exam. Great customer services!

Jen and Rhett run the loveliest shop. They take their time with you like a friend might, giving…read moretheir advice on what works best for your face shape, etc. I ended up buying two pair because they offered an excellent deal. So glad I found them!

I bought very expensive frames and lenses from these people. I got the glasses and could barely see…read moreout of them. They stated repeatedly to come back anytime once I had a new script and they'd replace the lenses free of charge. "No time limit" he said. I sent a new, updated script by email some time ago and no one ever got back to me. (I wear contacts most of the time as I have severe myopia plus astigmatism.) I've just now updated the script and called to follow up on the original offer. I do not live close to their locations and was just calling as a heads-up. Guess I got the wrong person on the phone because suddenly there's a time limit and they won't honor the stated policy.

This was my 1st visit here & I was impressed; they're very busy so having to wait a bit may happen,…read morebut service was great & my glasses arrived about (7) days later!

Very satisfying !! the glasses are very trendy and have unbeatable prices as well . The best place…read moreto go , no complaints and the service was fast .

Doctor and staff were very efficient, friendly and helpful. This was my first time at this location…read moreand will be where I go from now on. Excellent selection of frames and overall a great experience.

The opticians here are so nice and helpful. That said, my new eyeglasses have been adjusted and are…read morestill not comfortable. Also, i was overcharged by nearly $200 at the time I ordered my glasses, so be sure if you have vision insurance to check your EOB!

We have been doing business with the Norman Kivitz company for many years. They stand behind their…read morework and have given us wonderful service. They proved it again today after repairing my wife's engagement ring after 20 years with little cost. Get in their favor if you can. We will never buy elsewhere.

I have always purchased my shoes online as I know my size at AE... I stopped in yesterday at the…read moreKOP Mall store to seek out a pair of shoes for my son's school uniform. As I entered the store, there was a middle age Caucasian gentleman standing in the middle of his work station with his back to the store. We stood looking at shoes for several minutes, he did not acknowledge us at all. I finally said excuse me- do you have this shoe in all black? He just responded, "no we don't", and he went back to his station with his head down looking at some type of document. Mind you, the store was EMPTY. I told my son, let's go to Nordstrom, as this guy is not interested in selling shoes! That caught his attention as he turned around and looked towards us as we left the store. I was there two weeks prior on a weekend, there was a young African man that assisted me.... As I walked into the store he greeted me immediately and asked if I needed assistance.... What a difference in customer service from this brick and mortar location. It's a tough economy, if someone walks into your store to purchase shoes that average $300 - $600, I would certainly strive to offer the very best customer service possible, treat all your customers with respect and dignity - as you may find yourself unemployed one day! The rating of 1 is for the interaction on July 28th, 2025, not the quality of shoes offered by the company which are exceptional quality, BUT not the representative of the company. I will PROBABLY stop by on a weekend to see if the other young man is there to assist me.

Subpar quality of product and service. Planning on saving up for Alden. The belt I purchased…read morestarted cracking after just a few wears. I've had $20 belts hold up better than this supposed 100% leather. Curious how it would hold up to an acetone test.

I have been wearing glasses since I was 7 years old, so that's 60+ years. (Yes, I am older, but I…read moream not a cranky old lady!) Thus, I have a lot of experience buying glasses. My husband needed glasses, so we were planning to buy him 2 pair: regular glasses and prescription sunglasses. This America's Best in Granite Run was the absolute WORST experience I've ever had buying glasses. We looked around for a while and picked out frames we liked and took them to a young woman who was sitting at a table messing around with some paperwork. (There was no one else in the store, either customer or employee.) She told us she was not the optician. I asked if we could see the optician and she responded that the optician was in a meeting in the back. I asked if she'd tell the optician we were there. We waited ten or fifteen minutes without any acknowledgement and then I said to my husband, this is insulting, let's go. So I told the young woman we were leaving, and she said "fine." As we approached the door, an older woman came out, looking angry and hostile. I asked her if she was the optician. She said yes, but she's in a meeting, what did we want? I said, we wanted two pairs of glasses, when is your meeting over? She said, I don't know. I said, well, it's pretty insulting to sit here for ten or fifteen minutes waiting. She replied, don't exaggerate, you've only been here for five minutes. I said, I am not exaggerating, and besides, who schedules a meeting in a retail establishment for the middle of the day?? (It was about 130pm.) She said, I do, I'm the general manager for all the stores in this area. My husband and I were pretty fed up, so I said, I don't see us getting glasses here, so we're leaving. She responded by waving her hand toward the door and said, OK, go. I said, whatever happened to the customer is always right? She said, it's not true, the customer is not right very often. We left and drove up Baltimore Pike to the Lenscrafters in Springfield, and the difference was like night and day. There were three employees on site, and they couldn't have been nicer. The atmosphere was friendly and welcoming. I can't comment on the prices because both my husband and I have complicated prescriptions and we wear our glasses all day, every day, so we don't complain too much. I figure if they come in between $500 and $800 per pair, that's OK. I had already bought new glasses at the optometrist I saw, but we ordered two pair for my husband at the Lenscrafters, for a total of about $1200. America's Best lost that sale solely due to the rudeness of their so-called manager. There are a lot of opticians in the Media/Granite Run/Springfield area. There's no reason to go to this store.

Karl is legend i would be blind without him and he was the only one that actually offered to help…read moreme out, the other americas best were so uptight about my situation but karl came through and understood my situation cause it happens to everyone

Brendan explained everything with the upgrade of my new iPhone. He also mentioned the offers…read moreavailable with my purchase but was it pushy about them. He answered all my questions about accessories with multiple options, not just one. He was very patient and was engaging me and other customers in conversations about topics other than phones and service plans. That helped to pass the time waiting for the new phone to sync and restore. I was immediately greeted upon entering the store and every subsequent customer was similarly greeted. I have not had a bad experience in an AT&T store to date and this visit met my expectations in every way. Thanks Brendan!

The only reason I'm giving this store a 1 star because when we switched the guy made it sound like…read moreeverything would be done when we left the store when in reality we have done nothing but delt with bullshit this whole month I've had at &t. Combining dtv with the cell phone was a huge mistake. And at&t customer service is horrible after you finally have them for a cell phone service....