Karl is legend i would be blind without him and he was the only one that actually offered to help…read moreme out, the other americas best were so uptight about my situation but karl came through and understood my situation cause it happens to everyone

I have been wearing glasses since I was 7 years old, so that's 60+ years. (Yes, I am older, but I…read moream not a cranky old lady!) Thus, I have a lot of experience buying glasses. My husband needed glasses, so we were planning to buy him 2 pair: regular glasses and prescription sunglasses. This America's Best in Granite Run was the absolute WORST experience I've ever had buying glasses. We looked around for a while and picked out frames we liked and took them to a young woman who was sitting at a table messing around with some paperwork. (There was no one else in the store, either customer or employee.) She told us she was not the optician. I asked if we could see the optician and she responded that the optician was in a meeting in the back. I asked if she'd tell the optician we were there. We waited ten or fifteen minutes without any acknowledgement and then I said to my husband, this is insulting, let's go. So I told the young woman we were leaving, and she said "fine." As we approached the door, an older woman came out, looking angry and hostile. I asked her if she was the optician. She said yes, but she's in a meeting, what did we want? I said, we wanted two pairs of glasses, when is your meeting over? She said, I don't know. I said, well, it's pretty insulting to sit here for ten or fifteen minutes waiting. She replied, don't exaggerate, you've only been here for five minutes. I said, I am not exaggerating, and besides, who schedules a meeting in a retail establishment for the middle of the day?? (It was about 130pm.) She said, I do, I'm the general manager for all the stores in this area. My husband and I were pretty fed up, so I said, I don't see us getting glasses here, so we're leaving. She responded by waving her hand toward the door and said, OK, go. I said, whatever happened to the customer is always right? She said, it's not true, the customer is not right very often. We left and drove up Baltimore Pike to the Lenscrafters in Springfield, and the difference was like night and day. There were three employees on site, and they couldn't have been nicer. The atmosphere was friendly and welcoming. I can't comment on the prices because both my husband and I have complicated prescriptions and we wear our glasses all day, every day, so we don't complain too much. I figure if they come in between $500 and $800 per pair, that's OK. I had already bought new glasses at the optometrist I saw, but we ordered two pair for my husband at the Lenscrafters, for a total of about $1200. America's Best lost that sale solely due to the rudeness of their so-called manager. There are a lot of opticians in the Media/Granite Run/Springfield area. There's no reason to go to this store.

Always have had a good experience here. Been several times now over the last year and the staff has…read moreconsistently been friendly and helpful. Both doctors I've seen have also been pleasant and knowledgeable. Special shout-out to Jonathan who helped me recently at my appointment to pick out new frames. He knows his stuff and really does find the best frames for your face.

Awesome customer service. Very knowledgeable about what they were doing. Didn't talk over you,…read morelistened to what you had to say and helped. I will be going there from now on.

Got there at 2 minutes before close to pick up my glasses, door was locked. Saw employee duck…read morebehind the counter to avoid us. Would have literally taken 2 minutes. When I ordered glasses I was told it should take 2 weeks. Never got a call or email when they were in. I called after three and a half weeks, the store didn't answer the phone, I was rerouted to the main call center who told me they were in. Hope I get them eventually ‍

It's impossible to get an appointment here at the Brandywine location by Old Navy OR speak to an…read moreactual human being. Visionworks believes AI and technology can replace people. They will be going out of business very soon. Sell your stock if you have this in your portfolio.

1 star for Dr. Paul. He consistently messes up my glasses prescription, despite me trying to…read moreexplain the nuances to him. It results in annoying nausea and visual difficulties that he waves off. Dr. Jack Forrest is who you want to see. 5 stars for his expertise and care, I've always had a good experience with him. If your prescription/eye condition is slightly more complex, I highly recommend Dr. Jack over the others

I have always had a great experience at this office! It has recently been remodeled, the selection…read moreof frames is great, but most importantly I have received excellent medical advice!

This is a beautiful place to get your eye exam and future glasses - the staff at every touch point…read moreis amazing and thoughtful. They were very helpful finding the right frames within my price range. The eye exam was so professional.

I went in to get a new nose pad as one side fell off, I was told they did not have them and would…read morenot get them for me,they said to contact costa myself. I said I bought 2 pair of glasses for $ 500 each and they can't give me a nose pad .When I asked for the number they wouldn't give it to me, and told me to google it myself. I explained I did not have a smart phone and need help she said it was not there policy to help and asked me to leave. but she said they would sell me another pair of glad instead. This was the assistant manager.

I bought very expensive frames and lenses from these people. I got the glasses and could barely see…read moreout of them. They stated repeatedly to come back anytime once I had a new script and they'd replace the lenses free of charge. "No time limit" he said. I sent a new, updated script by email some time ago and no one ever got back to me. (I wear contacts most of the time as I have severe myopia plus astigmatism.) I've just now updated the script and called to follow up on the original offer. I do not live close to their locations and was just calling as a heads-up. Guess I got the wrong person on the phone because suddenly there's a time limit and they won't honor the stated policy.

This is my got to place for fun, beautiful and striking eye ware…read more I receive compliments for both my daily glasses and sunglasses that I recently bought from Artistic Eyewear. The help I received was awesome and highly recommend anyone in need of very nice fun eyewear to go here!

Dr Bwint and her staff are kind with a personal touch. Very thorough and professional!read more

Waited over an hour, and finally left. I understand running late, but have the courtesy to give…read moresomeone a call and let them know the doctors running an hour late.

The opticians here are so nice and helpful. That said, my new eyeglasses have been adjusted and are…read morestill not comfortable. Also, i was overcharged by nearly $200 at the time I ordered my glasses, so be sure if you have vision insurance to check your EOB!

We were early for our appointment. Checked in. Let us wait for 20 minutes after our appointment…read moretime without any update. When I ask how long we should expect to wait, they said another 45 minutes. We left. Inconsiderate. Poor time management. We'll have to find another dr.

Dr. Shyu and his team are truly awesome! When I arrived for my appointment I was greeted by a…read morefriendly front desk team with a quick check-in process. I was really impressed with his exam and explanations. I would recommend Dr. Shyu to my family and friends.

My ophthalmologist retired a couple of years ago and I bounced around vision care practices until I…read morefound Brandywine Eye Center. Dr. Kaelyn Adams is excellent. She did a very thorough examination on my eyes, was very clear in explaining the results, and patiently answered all of my questions. This vision practice is first rate and I will be coming here for all of my optical needs.

I like supporting small businesses so I figured I'd give this place a try. Long story short, prices…read moreare high, selection isn't the best, and the staff and owner aren't friendly and don't seem to care about providing a decent customer experience. I ended up leaving and going to Costco optical who has the best team - very helpful, upbeat, and kind.

The worst Customer service i have experienced in my entire life. I wouldn't return if they gave…read moreaway glasses for free.