Best eye doctor in the tri-state area, if not the entire country ! Dr. Hall knows his stuff and…read moregenuinely cares for each and every patient. He also employs an amazing staff who are always a pleasure to interact with and to top it off, there is always a fantastic selection of magazines and music playing in the waiting room.

Got my updated, polarized sunglasses last week and they turned out to be yellow tinted. I was…read moresurprised and so was the girl behind the desk. But yesterday afternoon, driving my '97 Boxster back from Philly to Wilmington, it rained heavily the whole way and there was a lot of spray from speeding (55 limit = 70), heavy traffic and also fog on I-95. The yellow-tinted sunglasses turned out to be perfect fog and spray cutters. Quite amazing. I mean it was like the road was clear. Big trucks and black pickups come from the fast lane and cut in front of me to spray my yellow roadster good, but I was OK vision wise. Fortuitus mistake or not, the yellow tinting worked out fine. Good to know. All's well that ends well.

My wife has had several negative experiences with the female receptionist. It seems she lacks…read moresufficient training on the necessary procedures. Furthermore, her interactions with clients have been consistently unprofessional and unhelpful. Additional training in customer service would greatly benefit her and improve the overall client experience. This situation requires immediate attention to prevent further issues. They are more interested in receiving their co-pay than having clients wait over an hour to be prepped. Appointments last between 2 - 3 hours for NO apparent reason when the procedure is about only 10 minutes in duration.

understand not one of theses reviews has anything to do with the outstanding work dr.brisman does…read more his bedside manners are top notch‼ so if you value your eyesight, this will be the doctor. you would definitely want to talk to.‼

The billing at this facility leaves very much to be desired. I was billed for my copay which I…read morepaid during my visit, was billed six months after my visit. When you call and ask for billing dept most times no one answers. Once I called and gave a credit card to pay my bill, they told me they could not email me a receipt. But then I asked to mail me a receipt, they said yes, but never got the receipt in the mail. I went in today 4-4-25 with my receipt from Oct. 2024 which showed I paid the copay, the lady said "just ignore the bill, NO explanation as to why I received the bill. I would not say this is a professional environment. I have no issues with the doctors, they seem to be true professionals, it the staff members who I have issues with. Therefore, I have moved on to another eye doctor NOT AFFILIATED WITH THIS BUSINESS. Many of my family and friends have also left this practice for the reasons I have cited above. SAVE YOUR RECEIPTS, YOU MAY BE BILLED TWICE. Donald 4-4-25

Dr. Shyu and his team are truly awesome! When I arrived for my appointment I was greeted by a…read morefriendly front desk team with a quick check-in process. I was really impressed with his exam and explanations. I would recommend Dr. Shyu to my family and friends.

My ophthalmologist retired a couple of years ago and I bounced around vision care practices until I…read morefound Brandywine Eye Center. Dr. Kaelyn Adams is excellent. She did a very thorough examination on my eyes, was very clear in explaining the results, and patiently answered all of my questions. This vision practice is first rate and I will be coming here for all of my optical needs.

I have been using various Simon Eye locations since the 90s, and this is the only location that has…read moregiven me problems. The doctors and their staff are fine. It's when you want/need to buy glasses that the problem begins. I have purchased glasses from Simon Eye every year for the past 10+ years. I now have several pairs of glasses I can't wear because my prescription changed. This location carries the brand I like, but did not have the frames I wanted last year in 2024, and said they could order them, which they did. The associate also ordered the lenses, and when I picked up the glasses, they didn't seem right. Everything appeared concave through my lenses. She got the measurements wrong and had to remeasure and have them remade. In the meantime, I was wearing the pair I had purchased the year before, in 2023, and inquired about a scratch on the lens that I couldn't remove. She said oh you did that. Nothing we can do. I said Why do I pay for scratch-proof lenses?? Suddenly, they could honor their "scratch-proof" warranty and make me new lenses. The other new pair with remade lenses came in, and the 2nd set of lenses was fine, and I also purchased prescription sunglasses. Both pairs of glasses from 2023 and the new 2024 had brown transition lenses. I purchased frames back in 2022 with grey transition lenses. I returned several times during 2024 to have both pairs of glasses and the sunglasses adjusted, and every time they asked Did you get them here? Even though it is in my records that I have made all these purchases, and they say to come back anytime for adjustments. Fast forward to 2025, and my prescription changed AGAIN. I don't want to BUY another pair of frames. I have been wearing them for not quite a year. I want to get some more use out of them; they are beautiful and I like them. Should glasses be disposable? They are not disposable contacts. The doctor appointment was fine, but I mentioned how many weeks it took me to get glasses the year before because the associate measured wrong, and the doctor said Let me give you this person who has been here forever and knows what she is doing. The optician asked me what glasses I wanted to buy, and I told her I just wanted new lenses for the frames I was wearing that I purchased here, as they were less than a year old. She was clearly annoyed and said they can't guarantee anything, even though the frames came from there, and proceeded to fill out the lens order. I should have taken my prescription and left at that point. She did not take measurements or ask questions, and handed me the form to go pay at the front. I just assumed she knew what she was doing and was replacing the exact lenses in my frames with the new prescription, which is what I asked for. I paid and went home, and then noticed on the receipt it said grey lenses, called back and said these should be brown. Received a call from her saying it's not grey, I straightened it all out, they are brown. I get a call that my lenses are in. Come to pick them up, and can see that the techs are looking at them and asking questions. Someone told me the lenses came in grey, so they sent them back and got brown lenses made, but now the lenses don't fit my frames. They fit my frames from 2023, with the grey being from 2022. I was told the associate was a long-time employee from another location who filled in that day. She obviously could not be bothered to do her job correctly. They told me I could get them remade as a courtesy. What?? Finally, a different optician came over to help me out, and she said we would make this right. I also tried to get my sunglasses adjusted and was told by the tech that we can't guarantee anything. The optician did finally figure out what was wrong. The order was placed for the last pair of lenses I received, which was for the scratched lens replacement for the 2023 frames. So the "long-time employee who knows what she is doing" who placed my order and did not ask questions, just lazily looked at the last order, and ordered that size with the color of my 2022 lenses. NOT the last pair of frames I purchased, which were on my face. It doesn't even make sense. And did she lie that she corrected it since they still came in grey and had to be reordered in brown? The last optician did make it right, but that took another 2 weeks, and of course, she should have made it right because it's not like this was a favor. After all the time this took and all the issues that have occurred, I will be taking my business elsewhere. There are so many other options available, and I have been wasting my time and my money here. I am also starting to think that my prescription has not actually changed so many times, and that it's just that they can never get it right here. I will find out for sure next year when I go somewhere else.

for the 3rd time in 6 months, my appointment has been cancelled - at the last minute. When you…read morecall, NO ONE answers. When you hit opinion 6, the phone hangs up (administrative office). The OFFICE MANAGER HIDE and wont call back. equipment broken for a month now. you cant get service if the machine is broken. Simon has my message from 9:12am today, Jan 6. DONT GO HERE. Terrible patient treatment. My rating of 1 is very valid. Lets see if they even call back.

I have been a patient of Dr Steinbach's for nearly six years. Upon moving to the new office and…read moreDelaware Optical the service and efficiency has become non-existent. I am sure Dr Steinbach is still a fine doctor - but you can't get an appointment. I called as soon as I received a reminder card and was pushed out three months! The central reception service said "they were very busy because of back to school". Well, two weeks before the appt, I needed to reschedule - and was pushed out another two months. The women that I spoke with were rude and uncaring - very different from the previous office staff. Additionally, they don't run a cancellation list. Dr Steinbach is a fine optometrist, but certainly not worth waiting five months for a regular eye exam. As a long time customer, I find the changes in staff, process and service here disheartening. I will be changing doctors.

Incredible Doc with cutting edge diagnoatic equipment. The office staff is super professional and…read morefriendly. Unlike every other office in this area they were respectful of my time and saw me promptly.

Dr. Lynch has been my optometrist for years. Her office is great at answering the phone when I call…read morein and she is one of the only eye doctors that still takes walk ins. #supportlocalbusiness

From the owner: We offer general optometry, comprehensive eye exams, adult & pediatric eye care. We carry…read moreeyeglasses & contact lenses, protective & athletic eyewear. We provide dry eye therapy. Get the personalized service you deserve. Also get new lenses for frames. Call us to schedule an appointment. Some walk-in appointments available. New patients are always welcomed.

I felt disrespected by the employee at this facility. I made an appointment a few weeks back. The…read moregentleman made the appointment for the location at 210 Lantana Drive. I drove from Maryland for my appointment that was scheduled for December 5, 2025 Jennifer at the Lantana Square could not find my appointment although she was very helpful. I did purchase new frames for the glasses that I have broken. I drove to the Concord Pike site to discuss the issue with the gentleman. He stood there near the back never check to see if I made the appointment as only comment to me was and., when I stated to him again that he made an appointment and no one can find it again and he stated and. And then seen it. What do you want me to do? I don't remember it. He never attempted to check the appointment scheduled to see what was going on. He stood there like I was a criminal and I did something wrong. I returned home to Maryland the next day and locate my card that he wrote the schedule on the appointment was scheduled for Friday, December 5, 2025 at 10 am with Dr Ammon. It was for my yearly eye exam. I would hate to assume the reason he did not help me, but his message was very clear to me. I think his actions were very unprofessional and certainly disrespectful to me. Needless to say I've been coming to. I works for some time, but I was able to get an appointment the same day at SIMON EYE up the street. I've called the Lantana Drive location to have someone call me to discuss. I've yet to hear from anyone. I know this is not the way they treat their customer because Jennifer at the Lantana Drive was more than helpful. The gentleman at the concord Pike. Needs to understand he can't judge people by their appearance I made this appointment weeks ahead of time, and I certainly don't understand why no one could locate it, and that gentleman just refuse to do anything I have the appointment card that he provided to me with the date on the card if anyone cares to discuss please reach out to Jennifer at the Lantana Drive location. She has my name and number. Lost customer!

On Tue, Mar 18, 2014 wrote: To whom it concerns:…read moreI had to drop you a note on the excellent and skillfulness of your lens technician Kristen. I had gone through a 2 year ordeal with another vision center where they could not get the lens's correct. I paid for them but finally gave up trying to get it right (could not wear them). My prescription is not easy but doable. Back in December I walked into Eyeworks and showed Kristen my glasses and what I had gone through. Within 10 Minutes she pointed out the problem, size of the lens and the position of the prescription alignment the other shop had used. I picked out another set of glasses with her recommendation on size of lens and alignment. I have been wearing these since December. She really is an outstanding technician and has wonderful customer facing skills. Many thanks William

DO NOT UNDER ANY CIRCUMSTANCES GO HERE FOR A CONTACT LENS EXAM…read more The $300 exam fee is over double what you will pay at most optometrists. I did not purchase any products at this establishment but I assume they are similarly gouged

NOT recommended…read more This is a typical insular little practice with a doctor who thinks he's got it all figured out. They will tell you "the way things are", but it's basically just "the way they like it", and to hell with you if it doesn't work for you. Their frame selection is basically two-tier -- a few nicer pieces and brand-names for the couple of dupes who stumble in and pay full price, and a load of cheap crap for the rest of their clientele (who look as if they couldn't even afford that). I watched and listened while I was there, and the bulk of his clientele seems to be Spanish-speaking folks whose English-speaking kids receive Medicaid, all of whom seemed to "require" some extra tests of some kind -- all billed over and above the basic eye exam, I'm sure -- and their glasses, while basic, all seemed to be covered in full. The parents, when they decided to get anything, were offered bare-bones, bargain-basement "specials" which they still seemed to think was a lot of money. The office bears all the marks of what's called a "Medicaid mill". I will not be returning to this bottom-feeding practice.

Are we talking about the same Delaware Ophthalmology Consultants? I can't believe that it got a 2.4…read moreout of 5 rating. I really loath medical clinics, most of them (all that I had ever visited) were not that impressive. However, been to both locations of this consultants in Wilmington several times and have to say that the staff (including some doctors, nurses, clericals ...) are wonderful, very easy to talk to and absolutely kind. I can't say all the doctors are nice, but I was lucky to get a few (like Dr. Wohlhagen) who have great bedside manners, knowledgeable and treat you like you are actually a human being (LOL). I can understand how frustrating it could be to book an appointment with them. Guess when they are good, everyone will want to go there. Do imagine how scheduling an appointment could be tedious and boring. The staff can only book an appointment if there's a vacancy. I had witnessed how unreasonable and rude some of the patients were. In fact, you have to give credit to those staff at the front desk. They are patient and able to take all those "abuse". Maybe next time when you visit this clinic, try to smile and say "hi" to those staff at the front desk first and see how you are treated.

Barrett performed cataract surgery. Vision was terrible after replacement lense. Highly skilled…read moreophthalmologist from another practice explained that I should have had mono lenses not the ones that DOC used. Now, it's too risky to replace and I have to live with this disaster.