Best eye doctor in the tri-state area, if not the entire country ! Dr. Hall knows his stuff and…read moregenuinely cares for each and every patient. He also employs an amazing staff who are always a pleasure to interact with and to top it off, there is always a fantastic selection of magazines and music playing in the waiting room.

I have been a patient of Dr Steinbach's for nearly six years. Upon moving to the new office and…read moreDelaware Optical the service and efficiency has become non-existent. I am sure Dr Steinbach is still a fine doctor - but you can't get an appointment. I called as soon as I received a reminder card and was pushed out three months! The central reception service said "they were very busy because of back to school". Well, two weeks before the appt, I needed to reschedule - and was pushed out another two months. The women that I spoke with were rude and uncaring - very different from the previous office staff. Additionally, they don't run a cancellation list. Dr Steinbach is a fine optometrist, but certainly not worth waiting five months for a regular eye exam. As a long time customer, I find the changes in staff, process and service here disheartening. I will be changing doctors.

Incredible Doc with cutting edge diagnoatic equipment. The office staff is super professional and…read morefriendly. Unlike every other office in this area they were respectful of my time and saw me promptly.

I felt disrespected by the employee at this facility. I made an appointment a few weeks back. The…read moregentleman made the appointment for the location at 210 Lantana Drive. I drove from Maryland for my appointment that was scheduled for December 5, 2025 Jennifer at the Lantana Square could not find my appointment although she was very helpful. I did purchase new frames for the glasses that I have broken. I drove to the Concord Pike site to discuss the issue with the gentleman. He stood there near the back never check to see if I made the appointment as only comment to me was and., when I stated to him again that he made an appointment and no one can find it again and he stated and. And then seen it. What do you want me to do? I don't remember it. He never attempted to check the appointment scheduled to see what was going on. He stood there like I was a criminal and I did something wrong. I returned home to Maryland the next day and locate my card that he wrote the schedule on the appointment was scheduled for Friday, December 5, 2025 at 10 am with Dr Ammon. It was for my yearly eye exam. I would hate to assume the reason he did not help me, but his message was very clear to me. I think his actions were very unprofessional and certainly disrespectful to me. Needless to say I've been coming to. I works for some time, but I was able to get an appointment the same day at SIMON EYE up the street. I've called the Lantana Drive location to have someone call me to discuss. I've yet to hear from anyone. I know this is not the way they treat their customer because Jennifer at the Lantana Drive was more than helpful. The gentleman at the concord Pike. Needs to understand he can't judge people by their appearance I made this appointment weeks ahead of time, and I certainly don't understand why no one could locate it, and that gentleman just refuse to do anything I have the appointment card that he provided to me with the date on the card if anyone cares to discuss please reach out to Jennifer at the Lantana Drive location. She has my name and number. Lost customer!

On Tue, Mar 18, 2014 wrote: To whom it concerns:…read moreI had to drop you a note on the excellent and skillfulness of your lens technician Kristen. I had gone through a 2 year ordeal with another vision center where they could not get the lens's correct. I paid for them but finally gave up trying to get it right (could not wear them). My prescription is not easy but doable. Back in December I walked into Eyeworks and showed Kristen my glasses and what I had gone through. Within 10 Minutes she pointed out the problem, size of the lens and the position of the prescription alignment the other shop had used. I picked out another set of glasses with her recommendation on size of lens and alignment. I have been wearing these since December. She really is an outstanding technician and has wonderful customer facing skills. Many thanks William

Dr. Shyu and his team are truly awesome! When I arrived for my appointment I was greeted by a…read morefriendly front desk team with a quick check-in process. I was really impressed with his exam and explanations. I would recommend Dr. Shyu to my family and friends.

My ophthalmologist retired a couple of years ago and I bounced around vision care practices until I…read morefound Brandywine Eye Center. Dr. Kaelyn Adams is excellent. She did a very thorough examination on my eyes, was very clear in explaining the results, and patiently answered all of my questions. This vision practice is first rate and I will be coming here for all of my optical needs.

MyEyeDr. DON'T GO THERE. - They got my bifocql script wrong and when I complained I couldn't see…read moreanything up close , they blamed the size of the frame which I bought elsewhere , nice time to tell me . I went there to treat myself to a new pair of glasses they were sickly sweet while I was purchasing and hostile afterwards . They agreed to see me about the problem , then tried to charge me for the visit, huh ? I said Im not paying for your mistake . The manager said you were told- , ah -no I was not I replied . he gave a secretary the meanest look when he asked - " Didn't you tell him?" I felt bad for her. I also believe they send their glasses out to low cost optical grinders.

This place is a disaster!!! I had my eye exam in January and decided to get sunglasses, reading…read moreglasses and anti glare glasses for driving. The sunglasses came back without the "mirror tint" and without the reader - obviously sent them back! The reading glasses were wrong strength and gave me a headache and the anti glare were no better than clear glass - sent them both back! In March, after going back and forth for months, I went to pick everything up and they were still ALL screwed up and the lens to adjust the reading glasses wasn't there! And this is after the manager called me the day before and said that everything was ready for pickup! Save yourself time, money and aggravation - don't go there!!!!!

Got my updated, polarized sunglasses last week and they turned out to be yellow tinted. I was…read moresurprised and so was the girl behind the desk. But yesterday afternoon, driving my '97 Boxster back from Philly to Wilmington, it rained heavily the whole way and there was a lot of spray from speeding (55 limit = 70), heavy traffic and also fog on I-95. The yellow-tinted sunglasses turned out to be perfect fog and spray cutters. Quite amazing. I mean it was like the road was clear. Big trucks and black pickups come from the fast lane and cut in front of me to spray my yellow roadster good, but I was OK vision wise. Fortuitus mistake or not, the yellow tinting worked out fine. Good to know. All's well that ends well.

My wife has had several negative experiences with the female receptionist. It seems she lacks…read moresufficient training on the necessary procedures. Furthermore, her interactions with clients have been consistently unprofessional and unhelpful. Additional training in customer service would greatly benefit her and improve the overall client experience. This situation requires immediate attention to prevent further issues. They are more interested in receiving their co-pay than having clients wait over an hour to be prepped. Appointments last between 2 - 3 hours for NO apparent reason when the procedure is about only 10 minutes in duration.

Are we talking about the same Delaware Ophthalmology Consultants? I can't believe that it got a 2.4…read moreout of 5 rating. I really loath medical clinics, most of them (all that I had ever visited) were not that impressive. However, been to both locations of this consultants in Wilmington several times and have to say that the staff (including some doctors, nurses, clericals ...) are wonderful, very easy to talk to and absolutely kind. I can't say all the doctors are nice, but I was lucky to get a few (like Dr. Wohlhagen) who have great bedside manners, knowledgeable and treat you like you are actually a human being (LOL). I can understand how frustrating it could be to book an appointment with them. Guess when they are good, everyone will want to go there. Do imagine how scheduling an appointment could be tedious and boring. The staff can only book an appointment if there's a vacancy. I had witnessed how unreasonable and rude some of the patients were. In fact, you have to give credit to those staff at the front desk. They are patient and able to take all those "abuse". Maybe next time when you visit this clinic, try to smile and say "hi" to those staff at the front desk first and see how you are treated.

I was seeing Doctor Young, but he left the practice. I got a letter saying that they would…read morereschedule my appointment which was in May. It's now September almost October and I was never notified to reschedule my appointment.. I called to schedule an appointment and now they tell me that they no longer take my insurance, but never notified me of that either. They have a very poor customer service and I would not recommend this to anyone.

Went in shopping for frames for a ~$1k pair of glasses. I wasn't even allowed to look at the frames…read moreunless I gave them my birthday and phone number to make an account. I said, I need an account just to look? Lady says yes. Manager walking by is snippy and says "Yes you do!" I turned around and walked out. They lost a big sale by insisting that they be able to advertise to me before even letting me LOOK.

all that takes is one bad experience. I have been Simon Eyes patient for years. In my last visit,…read morethey have switched me to another doctor without prior consent. The doctor William Jeppe prescribed by glasses backwards. WRONG PRESCRIPTION, which unfortunately I learned after ordering two new pairs, request to replace the lenses of my old one. They have taken responsibility for the doctor error, but zero empathy towards the customer that had to go back to get her eyes re-checked, cannot see properly for more than three weeks. They keep sending me reminders that own something that represents less than 20% of the total value paid for all the glasses not received yet. But does not hold themselves accountable for me not being able to see properly for the last three weeks.

They are very professional. The staff is awesome with the customer's. I loves the atmosphere.read more

understand not one of theses reviews has anything to do with the outstanding work dr.brisman does…read more his bedside manners are top notch‼ so if you value your eyesight, this will be the doctor. you would definitely want to talk to.‼

After a month of misinformation from speaking to 3 different reps spanning from 9/30/25, 10/6/2025,…read moreand 10/ 9/2025 I would NOT RECOMMEND THIS BUSINESS. Asking for my records from previous Ophthalmology doctor to be faxed to them before they could even consider me a new patient and then telling me they don't need the records and they are scheduling out to January 2026 is a total waste of time. WORST BZ ATTITUDE I HAVE EXPERIENCED IN DELAWARE. TREATING ME AS IF I AM BENEATH THEM AND IT'S A PRIVLAVAGE TO SPEAK TO THEM.

I've been a patient of theirs for many years. And over the past 2 or 3 years, I've made…read moreappointments, they let me know the appointment was canceled. I can't get another appointment for another 6 months. And most recently, their doctors are retiring, I guess, and they don't have enough Physicians to take the appointments that they're canceling, it's very frustrating when you set up an appointment 6 months to a year in advance and then a month before your appointment, they just drop you, cancel and say, sorry, we're doing the best we can. I'm finding a new eye doctor.