Karl is legend i would be blind without him and he was the only one that actually offered to help…read moreme out, the other americas best were so uptight about my situation but karl came through and understood my situation cause it happens to everyone

I have been wearing glasses since I was 7 years old, so that's 60+ years. (Yes, I am older, but I…read moream not a cranky old lady!) Thus, I have a lot of experience buying glasses. My husband needed glasses, so we were planning to buy him 2 pair: regular glasses and prescription sunglasses. This America's Best in Granite Run was the absolute WORST experience I've ever had buying glasses. We looked around for a while and picked out frames we liked and took them to a young woman who was sitting at a table messing around with some paperwork. (There was no one else in the store, either customer or employee.) She told us she was not the optician. I asked if we could see the optician and she responded that the optician was in a meeting in the back. I asked if she'd tell the optician we were there. We waited ten or fifteen minutes without any acknowledgement and then I said to my husband, this is insulting, let's go. So I told the young woman we were leaving, and she said "fine." As we approached the door, an older woman came out, looking angry and hostile. I asked her if she was the optician. She said yes, but she's in a meeting, what did we want? I said, we wanted two pairs of glasses, when is your meeting over? She said, I don't know. I said, well, it's pretty insulting to sit here for ten or fifteen minutes waiting. She replied, don't exaggerate, you've only been here for five minutes. I said, I am not exaggerating, and besides, who schedules a meeting in a retail establishment for the middle of the day?? (It was about 130pm.) She said, I do, I'm the general manager for all the stores in this area. My husband and I were pretty fed up, so I said, I don't see us getting glasses here, so we're leaving. She responded by waving her hand toward the door and said, OK, go. I said, whatever happened to the customer is always right? She said, it's not true, the customer is not right very often. We left and drove up Baltimore Pike to the Lenscrafters in Springfield, and the difference was like night and day. There were three employees on site, and they couldn't have been nicer. The atmosphere was friendly and welcoming. I can't comment on the prices because both my husband and I have complicated prescriptions and we wear our glasses all day, every day, so we don't complain too much. I figure if they come in between $500 and $800 per pair, that's OK. I had already bought new glasses at the optometrist I saw, but we ordered two pair for my husband at the Lenscrafters, for a total of about $1200. America's Best lost that sale solely due to the rudeness of their so-called manager. There are a lot of opticians in the Media/Granite Run/Springfield area. There's no reason to go to this store.

Awesome customer service. Very knowledgeable about what they were doing. Didn't talk over you,…read morelistened to what you had to say and helped. I will be going there from now on.

I had one of the worst customer service experiences at this location in Glen Mills, PA. I was…read morelooking at frames online and got really excited when I found out there was a store nearby my work. I walked in and it was not very busy. An associate was helping a customer on the floor and then there was an associate behind the counter. There was another customer standing near the register, however, they were not conversing. I waited in line behind the other customer anyway. I waited for a couple of minutes when I was rudely asked by the associate behind the counter "do you have an appointment?". I said, no that I was just wondering if I just wonder around and try on any of the frames that I want and she said "uh huh". Well, that is the last time anyone attempted to speak to me. I walked around for half an hour trying on frames and NO ONE spoke to me to ask me if I had questions or if I needed assistance with anything. They were not busy at all. Two female associates were having a personal conversation as I was walking around trying on frames. They definitely do not work on commission. I am not certain why they did not want to assist me. I had just left work, so I was dressed well. Even if I was in sweats, I should not have been treated this way. I really liked a pair of frames too and am torn whether or not to order them online. I probably won't since I had such a bad experience in the store. Not that my $800+ purchase would have made a difference if they did help me, but it is just the fact that I left the store very deflated and almost in tears. I really needed a pair of new glasses and was very excited to purchase them from the Glen Mills PA Warby Parker store tonight. Do not shop at this Glen Mills PA location. I am still wondering what it was about "me" that they would not wait on me. I work in hospitality and have worked in retail in the past for many years and this is not the way to do business.

The managment and leadership at the front of the store take a very laissez-faire approach to…read morecustomers. I have busted several times and some of the people make you feel like they rather not help you if they don't have to.

I made an appointment for an eye exam. It's been two years and I was due…read more I saw Dr Melissa Rivera for my eye exam. She was lovely. She answered all my questions and reviewed both my sun glasses and eye glasses, as I explained they were different prescriptions and I preferred the sun glasses for driving. She explained the differences and recommended progressives for dominant hand glasses to expand the progress area. I'm looking forward to them arriving!! Then I moved on to picking my glasses. I was a bit sticker shocked with all the high end brands, Burberry, Prada, Versace, etc. but in the end, I paid what I normally pay for glasses. They pre checked my insurance information so I knew what my coverage was going to be. In the end I pick a lovely pair of glasses. They should arrive mid next week. Karla was awesome!!! She was patient with me and made some great recommendations for glasses. She explained why I didn't like my current glasses, the bridge on nose is too wide (17), 15-16 work much better!! And she was right!! I was happy to have someone help who understood what I needed. I'm Soooo excited for the new glasses to arrive. Next time I'll get some sunglasses. I got an extra print out of my prescription, in case I want to buy them elsewhere, but I like their service and staff here.

I bought very expensive frames and lenses from these people. I got the glasses and could barely see…read moreout of them. They stated repeatedly to come back anytime once I had a new script and they'd replace the lenses free of charge. "No time limit" he said. I sent a new, updated script by email some time ago and no one ever got back to me. (I wear contacts most of the time as I have severe myopia plus astigmatism.) I've just now updated the script and called to follow up on the original offer. I do not live close to their locations and was just calling as a heads-up. Guess I got the wrong person on the phone because suddenly there's a time limit and they won't honor the stated policy.

This is my got to place for fun, beautiful and striking eye ware…read more I receive compliments for both my daily glasses and sunglasses that I recently bought from Artistic Eyewear. The help I received was awesome and highly recommend anyone in need of very nice fun eyewear to go here!

Told me one price but was charged another. Also he charges for every visit even if it's a follow…read moreup. I've had the same issue for 2 yrs & no results.

Dr. Bumsted is extremely thorough and keeps up with the latest technology. I initially took my…read morescript to Costco to be filled, but after several weeks trying to 'get accustomed' to progressive trifocals, I could not function. Costco agreed to remake the glasses and I tried again. I ended up going back to Dr. Bumsted's office because I thought my prescription was wrong, he checked the glasses against the script and then rechecked my eyes. All were good. He suggested that the term 'progressive trifocals' was as informative as saying 'I had fruit for lunch' (i.e. lots of different kinds) I ordered a pair from Dr. Bumsted. Yes it was 4X the price. But I put them on and I could see immediately - super close & far away - No 'get used to them time' - zero. I would add that the doc is very detailed & methodical and maybe quite introverted that may come off as unfriendly. However, he is kind and friendly, just not in a 'in your face' kind of way.

I thought I would update from the 2024 reviews to say they are still terrible with abrasive, pushy,…read moreand rude staff. Be ware if you are one of our older citizens. They will smoothly have you sign things without letting you read it. They will force you to do the retina scan when it is optional. They will not explain your charges. They will try to max out your insurance coverage. They will tell you you have your prescription and receipt and not give them to you. My parents felt bullied and taken advantage of by slick sales tactics to rack up charges. They will gaslight you as well when you try to get things corrected. They would also rather someone come with older citizens of PA rather than have to treat them with respect to allow them independence. This place should learn better customer service skills and how to respect people.

Beware- I have been coming here for over 10 years, always great service. I just had an absolutely…read moreterrible experience with the woman at the front desk who condescended and insulted me and my child. I have never even written a review in my life. We walked out the door and I will never walk back in.

Wow! Just wow! This was my best EVER experience at an eye appointment! This place is gorgeous! The…read morevibe is chic and hip! It smells incredible!! Clean and cozy! The staff....AMAZING!! Dr. Amin knows her stuff and all of the state of the art equipment just ups the ante! The selections are fabulous and they really do have something for everyone. I'm thrilled my hubby inquired here because I'm a patient/client for life!!

Blackstone has a beautiful line of luxury glasses and sunglasses to suit anyones tastes. The…read morefacilities are brand new, clean and state of the art. Dr Avani Amin and her husband Dev make you feel like family. I highly recommend this location for your vision needs!! I received my glasses same day which was awesome

This is solely based on my interaction with the two young ladies I met the other day…read more I came in to get new lenses after my eye exam at a different Optometrist's office. Allysa and Jess were very helpful. I get the new lenses in about two weeks. I hope they are worth another positive review.

MyEyeDr. DON'T GO THERE. - They got my bifocql script wrong and when I complained I couldn't see…read moreanything up close , they blamed the size of the frame which I bought elsewhere , nice time to tell me . I went there to treat myself to a new pair of glasses they were sickly sweet while I was purchasing and hostile afterwards . They agreed to see me about the problem , then tried to charge me for the visit, huh ? I said Im not paying for your mistake . The manager said you were told- , ah -no I was not I replied . he gave a secretary the meanest look when he asked - " Didn't you tell him?" I felt bad for her. I also believe they send their glasses out to low cost optical grinders.

rude arrogant, and overall just not a good experience. And they messed up my order so I've been…read moresuffering for months. All the opticians just picking any other

Made an appointment for my son, took him out of school. We were running a few minutes late. I…read morecalled ahead to let them know. We arrived nine minutes late due to traffic. They did not show an appointment with us, even though I showed an appointment confirmation and said because I was 10 minutes late they would not see us. They stalked me with emails to come into the office, but can't accommodate me for arriving a few minutes late due to construction which was more likely due to an unorganized office who lost our appointment.

Wow, a department store that is actually fully stocked and well staffed in the year 2025. I didn't…read moreknow this was still possible anymore. If you miss the department store days of the early 2000s, be sure to stop by. Lots of great prices in every department I looked through.

Exceptional service by Diane at the Men's fragrance department . I needed help selecting a men's…read morefragrance and she was extremely helpful and patient.