This is a tough call. The personnel, from nursing staff to surgeons and physicians are extremely…read moreknowledgeable and professional. I have had very good results with all their recommendations. BUT, the scheduling and resulting wait times are a disaster. Expect to sit for a minimum of two hours (and often more) in two to three different waiting areas before you get to see everyone you need to see. And the waiting areas are mostly full. I've seriously considered looking for a smaller practice where they will see you soon after you show up.

They have the cutest area for kids in the waiting room. Staff were so friendly and helpful when I…read moreneeded new glasses. I would definitely truly recommend this place.

Dr. Cho was great. She is kind and knowledgeable. Also, she educates without lecturing/shaming…read more I've been there twice and did not have to wait too long. All of the staff were friendly except for one assistant (I'm not sure of their actual professional titles!) She was condescending and grumpy. Overall, a good experience though.

Two unsuccessful sets of contact lenses, rude treatment, and repeated phone messages that go…read moreunanswered. That has been my experience with Eye Consultants of Pennsylvania. The first set of contacts did not work for me. I returned them, and a second set was ordered. After finally receiving those, they did not work either. Both sets of contacts have been returned, yet my requests for a full refund continue to be ignored. I keep calling and leaving messages, but nobody calls me back to discuss the matter or provide a clear answer. Getting someone on the phone has been a problem from the beginning. I have been transferred to someone supposedly able to help, only to leave another message and receive no response. The unsuccessful contacts were frustrating enough. Being treated rudely and then repeatedly ignored has made the experience far worse. Patients should not have to chase an office for basic communication and a resolution. Based on my experience, I cannot recommend this practice.

Wanted to update based on my recent appointment. Was really impressed with wait times, i was called…read morein for my appointment at the time it was scheduled for and was seen by the doctor in a very reasonable time. Felt that my doctor spent more time trying to determine what my concerns were regarding my prescription and provided solutions and a more thorough explanation regarding those concerns and options. In general was very impressed with patient care, and felt that they have been placing a greater emphasis on patient care and patient feedback since my last visit. Didn't have any experience this time around with over the phone communication or needing to speak to multiple people but am hoping that they have also improved in this area. Overall, a huge improvement, felt taken care of and listened to!

Care from physician provider and allied health professional running the tests was very good but…read moreoffice staff lacks professionalism and not customer focused. Billing staff not informed of accepted insurances. Accepted my insurance then after being seen several times was informed that they don't take my insurance - seriously! Difficulty obtaining medical records - no online form to download or submit, does not utilize email - still using fax to transmit information. Attitude when calling the office is that they are being bothered. Front desk staff stand around having personal conversations instead of positively greeting and efficiently assisting patients who enter. Other factors such as wait time, scheduling of appointments, cleanliness of office all good.

Wyomissing Optometric Center provides exceptional eye care. They are very patient-focused,…read moreprofessional, and the entire staff is friendly. And a huge selection of great frames in every price range. Positive experience from start to finish!

I can't express my wonder and gratitude toward the staff at Wyomissing Optometric Center for their…read morewelcoming environment and caring nature! Dr. Legge participates in mutual and respectful dialogue, while listening and solving any concerns I might have. The optical staff is equally responsive, courteous and knowledgeable about my needs. Special thanks to Sue And Tony! Thanks to everyone at WOC!

Best doctors and staff. If you have any eye issues large or…read moresmall this office can Help you! Recommend highly.

For years, I saw Dr Cairns and she was terrific. When she…read moreretired , I starting seeing Dr Loeb. Two years in a row, he wrote the wrong prescription for my glasses and I had to have them remade. The doctors assistants are very nice and have no issue with them. The office staff are rude at best. They could care less about your issues. I will not not be going back. I also had to wait an hour for a 10:30 appointment.

Dr DiPillo and Jean (one of his assistants) are incredible. They are knowledgeable, professional…read moreand caring. If you need an Eye Doctor, Carim Eye and Rentina Center is a great place to go. EVERYONE there has been helpful and friendly. It's a comfortable place for care. I found my home for all my eye care.

Probably capable for less serious eye issues; Dr. Carim too impatient with less routine procedures…read more Plus Side: He exceeded others in Reading area in seeing the problem, knows the graduated levels of treatment, and is familiar with them. Developed a blind spot in one eye - neither Eyeland optometrist nor ophthalmologist at Campanella & Pearah could ID the cause. Dr. Carim saw a hole in the retina and immediately injected a bubble to pin it back before laser affixation. Bubble was augmented once. Negatives: Impatience and questionable judgment in my estimation. After the proscribed days of waiting (and head positioning to optimize the bubble's effect), saw him again. Dr. Carim stated that the retina was not all the way back but decided to proceed with the laser procedure (maybe he expected it would get no better, but he didn't go for more days despite feeling that could help). What started as a quick laser attachment procedure turned into a long laser light show and torture session as he grew increasingly frustrated with the retina's remaining detached area. Another bubble. Days later, the blind spot was expanding into the center of my vision. The next step was the more "intense" step of cryogenic attachment. Apart from the glorious feeling of poking multiple instruments into my eyeball and freezing it, my situation ultimately became a full retinal detachment. In this timeframe Dr. Carim noted that my retina had at least three holes that allowed fluid to get behind it. This could have been the result of multiple laser burn-throughs from my military service, or maybe his premature laser attachment action. Blind in one eye now, I went to Dr. David Fisher in Philadelphia (3 locations for him), who laid out my options. A vitrectomy (removal of all fluid, pin the retina back) was performed. Vision in that eye is hazy, non-correctable to anywhere near what it was, and depth perception is off from other eye - the resultant of full retinal detachment.

My first appt there today..I was greeted by a receptionist who was a pleasure to deal with...The…read moreoffice was spotless and well organized.. Dr Puzzella was very thorough and informative...Experience was pleasant and informative...

Dr. Chung was a very detailed and intelligent optometrist who had the answers to all my questions…read moreand clearly explained them. He has a calm bedside manner that puts patients at ease and has my highest recommendation.

Came here the other day to see if I qualify for Laisk eye surgery. The staff was professional yet…read morefriendly and accommodating. They walked me through the process/procedure/questions I had about everything. I haven't gotten the surgery yet as it's a big commitment. However, If I decide to Im defiantly going to get it here. Thanks for the good, genuine customer service!

Everything was clean and professional. Everyone gave clear and concise directions. The process was…read moresimple and easy to understand. I got a consultation last week, got the procedure yesterday, and I feel great and have clear vision today!