This is the ABSOLUTE BEST practice for glaucoma patients…read more My husband needed an emergency appointment for high pressures in his eyes due to his glaucoma. He was given an appointment in short order. I was out of town for this appointment, however, Dr Michael Izzo called me on the phone during the appointment to include me in the conversation to go over everything including the need for surgery. He explained everything in an easy to understand manner for my husband and for me. He said the surgery would be scheduled for the following week when I would be home. The surgery went great. The aftercare has been amazing. Dr. Izzo is so caring about his patients. He makes sure that you understand everything that is going on with your eyes, he's very detailed in his examination and encourages questions and concerns! With my husband, who is 71, he explained why he should no longer be driving due the type and extent of his vision loss in a way that was not demeaning or harsh. My husband and I both appreciated the kind manner in which he did so. In short, he is an amazing doctor and we couldn't be happier with the care we received. As to the staff, they were professional, understanding and caring. Our appointments were made to accommodate our schedule regarding times and days. The staff in the back helping the doctors are just as amazing. We love this practice and would HIGHLY recommend them to anyone, definitely as 10/10 stars!

They have the cutest area for kids in the waiting room. Staff were so friendly and helpful when I…read moreneeded new glasses. I would definitely truly recommend this place.

Dr. Cho was great. She is kind and knowledgeable. Also, she educates without lecturing/shaming…read more I've been there twice and did not have to wait too long. All of the staff were friendly except for one assistant (I'm not sure of their actual professional titles!) She was condescending and grumpy. Overall, a good experience though.

As a long-time patient of Eye Consultants of Pennsylvania in Wyomissing, I recently found myself…read morehaving to quickly seek care elsewhere because of what I believe is a significant change in their patient triage process--one that could have serious consequences for someone experiencing an urgent eye condition. Over the years, I had received excellent care from this practice. Several years ago, I experienced flashes of light in my left eye. When I called, I was told it was an urgent situation and was instructed to come in first thing the following morning--even though it was a Sunday and the office was otherwise closed. I was promptly diagnosed with a retinal tear and successfully treated with laser surgery. I also had cataract surgery at Eye Consultants, which was another positive experience. At my most recent appointment in March 2026, I again mentioned flashes of light in my left eye. The doctor determined there was no immediate cause for concern but emphasized that if the flashes increased or changed in any way, I should consider it a serious matter and come in immediately to be evaluated. When I noticed that exact change, I called the office expecting to follow those instructions. Instead, the scheduler informed me that my request would first have to be reviewed by a nurse, who would determine whether I could be seen, and that someone would call me back. Unfortunately, my interactions with several phone representatives throughout this process were also lacking in the empathy and courtesy I had come to expect from a medical practice. Because I placed my first call late in the afternoon, I became increasingly concerned that I would not receive a timely response. I called back, explained the doctor's previous instructions, and stressed that my symptoms had changed. I was then told that I would need to see a different physician in the practice and that the earliest available appointment was 3:00 p.m. the following day. Apparently, what had once been treated as an urgent condition was no longer considered one. Hoping there had been some misunderstanding, I called one final time to see whether an earlier appointment was possible. I was told that if I believed my vision was in jeopardy, I should go to an Urgent Care center or the Emergency Room, have them evaluate me, and then have them refer me back to Eye Consultants for an earlier appointment. So if an earlier appointment was available, I don't understand why a patient should have to jump through hoops to get it. At that point, I canceled the 3:00 p.m. appointment and contacted another ophthalmology practice in Lancaster. They immediately agreed that my symptoms warranted prompt evaluation and scheduled me as an emergency patient for 8:00 a.m. the following morning. In the end, I'm grateful this happened because it led me to an outstanding practice with a compassionate physician and one of the most professional, caring staffs I have encountered in years. Having spent ten years working in the administrative side of a large hospital system, I understand that healthcare practices face staffing challenges and scheduling constraints. Even so, I was genuinely surprised by what felt like a dismissive approach to symptoms that can indicate a vision-threatening emergency. This is the first review I have ever written because I believe prospective patients should know about my experience. My hope is that no one experiencing symptoms such as new or worsening flashes of light, floaters, or other potentially serious vision changes delays seeking care because they are unable to obtain a prompt appointment.

I can't express my wonder and gratitude toward the staff at Wyomissing Optometric Center for their…read morewelcoming environment and caring nature! Dr. Legge participates in mutual and respectful dialogue, while listening and solving any concerns I might have. The optical staff is equally responsive, courteous and knowledgeable about my needs. Special thanks to Sue And Tony! Thanks to everyone at WOC!

I had to cancel a few visits I think too because of Covid and I was told when I tried to make a new…read moreappointment that they are no longer accepting me absolute crap. I would not suggest using them as your eye professionals.

Care from physician provider and allied health professional running the tests was very good but…read moreoffice staff lacks professionalism and not customer focused. Billing staff not informed of accepted insurances. Accepted my insurance then after being seen several times was informed that they don't take my insurance - seriously! Difficulty obtaining medical records - no online form to download or submit, does not utilize email - still using fax to transmit information. Attitude when calling the office is that they are being bothered. Front desk staff stand around having personal conversations instead of positively greeting and efficiently assisting patients who enter. Other factors such as wait time, scheduling of appointments, cleanliness of office all good.

I have always gone to this place for my eye care and they have been great but recently the service…read morehas gotten terrible. I was told my glasses would be ready in two weeks and would receive a call when they are ready. About 4 days after the two weeks mark i thought it would be a good idea to call them asking if the are ready. I called them 4 times in the week asking if they were ready and nobody answered and when i left a voicemail nobody answered. I would think they are busy but when i came in to see for myself it was a ghost town. The lady at optical told me they were not ready and that i should come tomorrow and wait for her call. i don't know how the expect there customers to just wait for when they are available. when i asked here what time should I expect the call she gave me attitude. There have been delays after delays first it was tuesday then wednesday now thursday. If you want good customer service DO NOT COME HERE!!! the lady is the one in optical with white hair and glasses.

My first appt there today..I was greeted by a receptionist who was a pleasure to deal with...The…read moreoffice was spotless and well organized.. Dr Puzzella was very thorough and informative...Experience was pleasant and informative...

Dr. Chung was a very detailed and intelligent optometrist who had the answers to all my questions…read moreand clearly explained them. He has a calm bedside manner that puts patients at ease and has my highest recommendation.

Dr DiPillo and Jean (one of his assistants) are incredible. They are knowledgeable, professional…read moreand caring. If you need an Eye Doctor, Carim Eye and Rentina Center is a great place to go. EVERYONE there has been helpful and friendly. It's a comfortable place for care. I found my home for all my eye care.

Probably capable for less serious eye issues; Dr. Carim too impatient with less routine procedures…read more Plus Side: He exceeded others in Reading area in seeing the problem, knows the graduated levels of treatment, and is familiar with them. Developed a blind spot in one eye - neither Eyeland optometrist nor ophthalmologist at Campanella & Pearah could ID the cause. Dr. Carim saw a hole in the retina and immediately injected a bubble to pin it back before laser affixation. Bubble was augmented once. Negatives: Impatience and questionable judgment in my estimation. After the proscribed days of waiting (and head positioning to optimize the bubble's effect), saw him again. Dr. Carim stated that the retina was not all the way back but decided to proceed with the laser procedure (maybe he expected it would get no better, but he didn't go for more days despite feeling that could help). What started as a quick laser attachment procedure turned into a long laser light show and torture session as he grew increasingly frustrated with the retina's remaining detached area. Another bubble. Days later, the blind spot was expanding into the center of my vision. The next step was the more "intense" step of cryogenic attachment. Apart from the glorious feeling of poking multiple instruments into my eyeball and freezing it, my situation ultimately became a full retinal detachment. In this timeframe Dr. Carim noted that my retina had at least three holes that allowed fluid to get behind it. This could have been the result of multiple laser burn-throughs from my military service, or maybe his premature laser attachment action. Blind in one eye now, I went to Dr. David Fisher in Philadelphia (3 locations for him), who laid out my options. A vitrectomy (removal of all fluid, pin the retina back) was performed. Vision in that eye is hazy, non-correctable to anywhere near what it was, and depth perception is off from other eye - the resultant of full retinal detachment.

These guys are on top of it. You can fill out all your paperwork online before you get there. Fast…read moreservice when you arrive. Friendly and professional staff throughout your visit. Love it.

I had a vision exam with Dr. Hoff. This was my first time seeing her and this practice. I was very…read morehappy with how everything went. From the moment of check in to the time I walked out the door, every person that I encountered was polite and friendly. Personable, and professional. I strongly encourage anyone looking for an eye doctor to see Dr. Hoff.

I just recently moved to the area. I saw the sign and I thought I would give them a try. The staff…read morewas very friendly and accommodating. We had Dr Harris she really took the time to explain everything to me about my eyes, something my previous eye doctor did not. The store was very clean and they had a nice selection of frames. They made me feel very welcomed. I would recommend them to anyone looking for glasses!

I have had one of the worst experiences of my life there today!!! I pulled up & saw a handicapped…read moreolder lady with a false leg sitting there with a clipboard. I thought she was there to check people in. Then the door opened & Aime says can I help you? I said yes I am here for my safety glasses. She asks my name & says ok you go sit back in your vehicle and l will bring them out to you. She then turns to the handicapped lady, says you can come in now. She tries to get up but the flimsy chair & her walker made it impossible. Amie finally tries to help her & all she did was put her hand on her arm. Took her about 6 or more times & she finally made it with NO help from Aime!!! I would have helped but I recently had 2 surgeries and can't lift more than 5 lbs. This poor lady I felt so sorry for. Was it to much to ask for a better chair, just sanitize it after? She then comes out with my safty glasses in a case with papers rubber banded around it. She hands it to me & walks away. I said wait I might need an adjustment. She gets her attitude and says well you should have made an appointment & sarcastically says have a nice day. I never got to see if I could even see out of them. What kind of customer service is this? I should not be surprised cause I got bad treatment from the women at the Temple location to. I was there last year & nobody wanted to help me. After about a half hour I finally got the manager and she throws the plastic container across the table & walks away. There were about 7 to choose from. I didn't like any of them. My boss had ordered hers thru a catalog, I asked for that. She snaps at me saying no that's it there. I picked the less ugly of them & left very upset & the year before was just as bad. I went to pick them up & I tried them on & can't see the prescription is wrong & they are right up on my face & couldn't open my eyes I had to pull them back. I told her I don't like them & can't see out of them. She says did you try them on before you ordered them, really snotty? I said of course I did. Her response was then it's your own fault. I got up & said I don't want them and you better not bill the company cause I don't want them. Later in the year my job said I had to get a pair and to go to Sinking Spring. I went there and got Nicki and she is the BEST!!! She had more to choose from & found one I loved!!! She fitted them to me & I had the correct script. Later I had lost a side shield and I caller her, she ordered a pair & I got them quickly. She moved & had to change location and now Sinking Spring is as bad as Temple. I honestly don't know how you stay in business with the people you hire. Nicki is the only person I like & now she's to far away. I am extremely angry!!! should be a zero star rating or a negative 1000.

The Wyomissing office was close to my employer's office. I stopped by after work because I lost my…read moreglasses and needed a new pair. My insurance paid for the exam, but not the frames. Luckily there were clearance frames and found a pair for about $80. The service was great and friendly employees. Fast and efficient. Everyone was so nice and greeted me. Had an eye exam, picked my glasses and now waiting the 10 days for my pickup date. Definitely recommend.

Went to your site in Reading PA on Perkiomen Ave.They move you from room to room…read more While you wait each time in between. Then they charge you 3x as much for your glasses and have the nerve to up sell you on every item. I came in today for a simple adjust in the ear. Waited 15 minutes in the chair while they waited on some who was already there which is to be expected. When the guy with tattoos finished. I waited some more for him to enter his note. He was given a file .He then decided to let me wait again. So I asked him directly is someone waiting on people in the section? Yeah the other guy will help you when he's done.And he entered the information from file instead of providing customer service. So I left. I will never go to Americas best and will tell everyone what poor customer service you provide.

I'm so thrilled to have found Dr. Karashaova. The most thorough knowledgeable doctor I have found…read more My first appointment she spent 1 1/2 hours talking to me. My second visit she spent 1hour and 15 minutes with me. She wants to know everything about you. She isn't afraid to do whatever she has to do to get information from past and present doctors you may have seen. She talks a great deal and believes in lifestyle changes and anything that could affect your health welfare. She's never in a hurry or a rush to get to the next patient an yet I've never had a long wait. I don't know how she does it. She mean business but also has a great bedside manner. I can't say enough. Brilliant