I just recently moved to the area. I saw the sign and I thought I would give them a try. The staff was very friendly and accommodating. We had Dr Harris she really took the time to explain everything to me about my eyes, something my previous eye doctor did not. The store was very clean and they had a nice selection of frames. They made me feel very welcomed. I would recommend them to anyone looking for glasses! read more

I have had one of the worst experiences of my life there today!!! I pulled up & saw a handicapped older lady with a false leg sitting there with a clipboard. I thought she was there to check people in. Then the door opened & Aime says can I help you? I said yes I am here for my safety glasses. She asks my name & says ok you go sit back in your vehicle and l will bring them out to you. She then turns to the handicapped lady, says you can come in now. She tries to get up but the flimsy chair & her walker made it impossible. Amie finally tries to help her & all she did was put her hand on her arm. Took her about 6 or more times & she finally made it with NO help from Aime!!! I would have helped but I recently had 2 surgeries and can't lift more than 5 lbs. This poor lady I felt so sorry for. Was it to much to ask for a better chair, just sanitize it after? She then comes out with my safty glasses in a case with papers rubber banded around it. She hands it to me & walks away. I said wait I might need an adjustment. She gets her attitude and says well you should have made an appointment & sarcastically says have a nice day. I never got to see if I could even see out of them. What kind of customer service is this? I should not be surprised cause I got bad treatment from the women at the Temple location to. I was there last year & nobody wanted to help me. After about a half hour I finally got the manager and she throws the plastic container across the table & walks away. There were about 7 to choose from. I didn't like any of them. My boss had ordered hers thru a catalog, I asked for that. She snaps at me saying no that's it there. I picked the less ugly of them & left very upset & the year before was just as bad. I went to pick them up & I tried them on & can't see the prescription is wrong & they are right up on my face & couldn't open my eyes I had to pull them back. I told her I don't like them & can't see out of them. She says did you try them on before you ordered them, really snotty? I said of course I did. Her response was then it's your own fault. I got up & said I don't want them and you better not bill the company cause I don't want them. Later in the year my job said I had to get a pair and to go to Sinking Spring. I went there and got Nicki and she is the BEST!!! She had more to choose from & found one I loved!!! She fitted them to me & I had the correct script. Later I had lost a side shield and I caller her, she ordered a pair & I got them quickly. She moved & had to change location and now Sinking Spring is as bad as Temple. I honestly don't know how you stay in business with the people you hire. Nicki is the only person I like & now she's to far away. I am extremely angry!!! should be a zero star rating or a negative 1000. read more

Had been a faithful Eyeland customer for years, wife and kid too. Had a few different optometrists over the time, usually good. Bought lots of glasses and contacts. Got a markedly different eye exam result which I questioned at the time but was assured that it was correct by the staff up front and the optometrist. Bought the new contacts, but continued to use up the old ones. When I put in the new ones, they were wrong, as I suspected. Went back and asked to exchange for a "corrected correction" set and was denied because a few months had gone by. I pointed out that I had been a loyal customer having bought over $800 worth of glasses for my family just this year and was looking for them to make good on their mistake that I had questioned at the time. Staffer didn't/couldn't budge, so I appealed to the manager/owner. They said they would credit me the remains of the one partially used box. I took my business elsewhere, permanently. read more

I visited Eyeland twice in the last 2 weeks. The first time, I did not have an appointment, and waited a long while before the lady said, I would need to make an appointment ,because, they were too busy. I went back last evening with an appointment. I arrived 10 minutes early, and sat their for almost an hour after my appointment time. When I questioned the receptionist as to when I would be seen she had an extremely unprofessional attitude. At that point my daughter and I walked out. They lost $1000 in sales for contacts and eyeglasses. If you want to protect your eyesight run to a real optical doctor. read more

Manager Amy outright lied to me. On several occasions in the process of getting 1 pair of glasses. After my exam appt on 4/29 I received my glasses on 5/1. The frames were damaged which Amy tried to convince me it was normal and they just needed adjusted. I immediately asked her to order new frames. After I left with these damaged frames on my face . i realised that there is gaps at the top and bottom of my lenses(lenses were cut wrong!) Also there were black spots in the center of each lens that would not clean off. So next day 5/2 I called to inform them of these issues and requested a whole new pair of glasses since these had so many issues. Was told by Amy on the phone that she was ordering them right away. So after a week of waiting I tried to call the store and the phone wasn't answered after several attempts. So road trip back to the store to find out where my glasses were. They weren't there yet and I was told they are taking extra time to QC them since its a remake. Ok fair enough. Fast forward another week. I call at 3pm and speak to Amy . I asked her about my glasses and what is going on? Then she puts me on hold for 4 minutes then answers again and asks if she can "call me back in a few minutes I'm finishing up with a customer" ok sure please make sure you call me right back I've already been waiting too long. An hour goes by and still no call back! Frustrated with this whole situation I stop in once again since I still hadn't heard anything. This was on 5/15/19. Amy was dusting. I told her my name and she was "just about to call you" right.. So she tells me how this is all Davis visions fault. She told me " they broke the frames on your replacement glasses so they had to order another frame for it, should be in in a couple of days" ok. Now I suspect in getting fed a line of BS. So on 5/17/19 decided I'm gonna call Davis and find out what is going on? Well low and behold Amy lied to me multiple times. The original replacement frames were never ordered. So that was a lie! The replacement full set of glasses that they were supposed to order on 5/2 were only ordered on the 15th. Surprise. She lied again! I get it mistakes happen but this was downright wrong to lie to your customer! So decided after I find all this out in gonna stop in yet again and see what's going on. Yes I called Amy out on her lies. No apology. No nothing. Turns out my glasses did arrive that day. Amy gave them to the other manager on duty so she could adjust them and finish my transaction. Which was good since I didn't even want to be near her lying self.Amy stayed in the back the whole time I was there! The other manager that helped me seemed professional and courteous. Didn't catch her name. I've gone to the Lebanon Eyeland for years and always had a great experience. Went to the sinking spring eyeland because its closer to home. Worst experience ever! Definately not worth the stress they caused ! So an improvement would be to get rid of Amy! She has no place in customer service! Especially not manager material! Don't lie! Own up to your mistakes! Had you been honest this wouldn't be an issue! read more