Care from physician provider and allied health professional running the tests was very good but office staff lacks professionalism and not customer focused. Billing staff not informed of accepted insurances. Accepted my insurance then after being seen several times was informed that they don't take my insurance - seriously! Difficulty obtaining medical records - no online form to download or submit, does not utilize email - still using fax to transmit information. Attitude when calling the office is that they are being bothered. Front desk staff stand around having personal conversations instead of positively greeting and efficiently assisting patients who enter. Other factors such as wait time, scheduling of appointments, cleanliness of office all good. read more

I have always gone to this place for my eye care and they have been great but recently the service has gotten terrible. I was told my glasses would be ready in two weeks and would receive a call when they are ready. About 4 days after the two weeks mark i thought it would be a good idea to call them asking if the are ready. I called them 4 times in the week asking if they were ready and nobody answered and when i left a voicemail nobody answered. I would think they are busy but when i came in to see for myself it was a ghost town. The lady at optical told me they were not ready and that i should come tomorrow and wait for her call. i don't know how the expect there customers to just wait for when they are available. when i asked here what time should I expect the call she gave me attitude. There have been delays after delays first it was tuesday then wednesday now thursday. If you want good customer service DO NOT COME HERE!!! the lady is the one in optical with white hair and glasses. read more

Wanted to update based on my recent appointment. Was really impressed with wait times, i was called in for my appointment at the time it was scheduled for and was seen by the doctor in a very reasonable time. Felt that my doctor spent more time trying to determine what my concerns were regarding my prescription and provided solutions and a more thorough explanation regarding those concerns and options. In general was very impressed with patient care, and felt that they have been placing a greater emphasis on patient care and patient feedback since my last visit. Didn't have any experience this time around with over the phone communication or needing to speak to multiple people but am hoping that they have also improved in this area. Overall, a huge improvement, felt taken care of and listened to! read more

I went to Progressive Vision Institute for about 5 years and I've finally had it with their billing practices. On multiple occasions, they submitted to my insurance late or coded my appointment incorrectly, causing me to lose all of the benefits that I had paid for that year. They also charge you for a "contact lens fitting" when all I ever do is pick up my contacts (which I have been wearing for over 10 years!) Their doctors are nice, but I'm fed up with them. There are plenty of other doctors in the area - do yourself a favor and find one of them instead. read more

Overall the staff are friendly and knowledgeable but the practice overbooks patients. At least two dozen people standing in the waiting room this morning. read more

I have now gone to Progressive Vision Institute, Wyomissing, Pa, several times and the experience gets worse with each visit. On visits 1 and 2, it took over an hour and a half. People are always on top of each other in the waiting area and in the HALLWAYS. For icing on the cake, there was construction on my last visit and this visit took almost 2 hours. I felt rushed with Dr Lin. Everything is rushed. I think they overbook and are understaff. It took me 20 minutes to checkout. They had 1 person with 6 people in line waiting. I am in the middle of treatment or I would go elsewhere. This is the worst! However, Dr Lin is suppose to be good. They have to come up with more help and a better environment. read more

This has got to be the most frustrating Drs office I have been in lately....appt was at 1:35 wasn't even called back till after 2:30 it's now after 3pm and I'm still waiting...I would NEVER EVER COME HERE AGAIN OR RECOMMEND IT TO ANYONE ELSE!!! Horrible waiting room is packed standing room only and still the nurses work like they are in slo motion who ever does their scheduling needs to be fired this is the worse!!!! read more

Their billing department is the reason not to go here. I had to call them more than 3 times for one visit. They continued to submit the claim incorrectly to my insurance and became upset with me for their mistakes. At their Oaks office, the doctor was fine and the receptionist was very helpful, so it is a shame. read more

Progressive seems to have a well known problem with Scheduling. If you have nothing better to do with your day then to sit in a waiting room, HOURS after your appointment is scheduled - this is the place for you. They have no regard for your time, money or missed work. I have never been treated so poorly in regards to my time at any doctor's office that I have ever visited. It is also nearly impossible to leave feedback regarding this situation as the Billing dept. and the Surgery scheduling department are hard to reach by phone. Save yourself the hassle - GO SOMEWHERE ELSE! read more

The doctors are all very nice here, but the wait is FOREVER. If you make an appointment here, you may as well cancel plans for the rest of your day. You may and probably will be sitting here for hours. The front desk is very unorganized. Two times I showed up for an appointment and they told me that I was not scheduled on them days. Thank god I still had my appointment card as proof and then they had to take me. Also, the office manager Courtney, is the most miserable human being I have ever come across. You would think that a large practice like this would have a manager who is friendly and outgoing. Not this girl. She doesn't even say hello to the patients and I have witnessed her yelling at the assistants quite a few times. So yes, the doctors are nice and know what they're doing, but if you have another eye doctor nearby, I would recommend to go there instead. read more