WATCH OUT YELPERS -- THIS ONE'S A DOOZY Mistakenly bought a pair of low-bridge Prada sunglasses online and came into this location to try on the regular-fit pair for comparison. I was helped by the manager, Sol, who was initially friendly and helpful. I decided I preferred the regular pair and mentioned that I planned to make the exchange online so I could take advantage of a Rakuten cash-back offer. Sol specifically convinced me to exchange them in-store instead, telling me I could avoid the hassle of shipping and leave with the correct pair that day. I stood at the counter for quite a while while she processed what she repeatedly referred to as an "exchange." I trusted that she was simply exchanging one pair for another, as she had presented it to me. I left with the new pair and thought everything was fine. I never wore the sunglasses because my plan was to have prescription lenses put into them. After learning that an outside optometrist could not offer protection against potential damage during the lens replacement process, I decided I would rather purchase the sunglasses through LensCrafters together with my prescription lenses, where I would have that protection. So I returned to this Sunglass Hut to return my completely unworn Prada sunglasses. Sol was working again and clearly appeared to remember me. The moment I handed her the sunglasses to inspect, she immediately told me she could not accept the return because they were "damaged." She repeatedly pointed to what she described as a chip in the lens that neither my husband nor I could see. I was baffled. These sunglasses had never been worn. Her reaction also immediately made me uncomfortable because she seemed unusually quick and adamant about denying the return over damage that was essentially invisible to us. At that point, something felt off, so we went to another Sunglass Hut location. The employee there inspected the exact same sunglasses and had no issue with their condition. However, while attempting to process my return, he asked which form of payment I had originally used. I told him I had purchased the sunglasses online with my credit card. That is when I discovered what Sol had actually done during my supposed "exchange." Instead of simply exchanging my online purchase, she had returned my original sunglasses, used the value to purchase a Sunglass Hut gift card, and then used that gift card to purchase the replacement pair -- all while describing the transaction to me as an "exchange." I was NEVER told that my original credit-card purchase was being converted into gift-card funds. I was never asked whether I agreed to that. I was never warned that doing so would affect my ability to receive a refund back to my credit card later. Had that been explained to me, I absolutely would not have agreed to it. Because of the way Sol processed the transaction, my new sunglasses now appeared in the system as having been purchased with a gift card rather than my credit card. The second employee could not complete the return because what I was telling him about my original payment method did not match what his system showed, and there was no manager available to resolve it. We then went BACK to the UTC Sunglass Hut to address the situation. Another manager was working -- the same manager who had been present earlier when Sol refused my return. She told me that because another manager had already denied the return, she could not override that decision, even if she personally would have accepted the sunglasses. She also confirmed the bigger issue: even if the return was accepted, the refund could not go back to my credit card because the sunglasses had technically been purchased with the gift card Sol created during the original "exchange." So to summarize: Sol convinced me not to handle the exchange online, processed my transaction in a completely different way than I understood it to be processed, converted my credit-card purchase into store credit without clearly disclosing the consequences, and then later refused to accept my UNWORN sunglasses back because of an alleged defect that another Sunglass Hut employee had no issue with. Her actions during that first transaction are the entire reason this became such a mess. What should have been a straightforward exchange turned into multiple trips to different stores, multiple conversations with employees and managers, and a situation where I could no longer simply receive my money back to my original form of payment. The most frustrating part is that none of this would have happened had Sol either processed a normal exchange or simply been transparent about what she was doing at the register. I would strongly recommend that anyone shopping at this location carefully review their receipt, ask exactly how any return or exchange is being processed, and do not assume that what is being described to you as an "exchange" is actually being processed that way. read more

2/12/26 11:30am My husband and I were shopping for sun glasses. When we entered the shop there were two employees. A woman on the phone and a male busy at the counter. We looked at glasses and after a good wait the male came over to wait on us. We had just started talking when his phone rang (behind the counter) and he went to answer it. Instead of asking the person on the phone to wait he started a conversation. We waited to see if he would put them on hold and continue assisting us but he completely ignored us!! Horrible service. This is not the only place to buy upscale sunglasses. Too bad, he cheated the company out of two pairs of high end sunglasses. read more

These guys are very intuitive and know what products are right for each individual client they are very honest and helpful all of them are very professional read more

Sunglass Hut - A very happy customer - Sunglasses Near Me - San Diego, California

Jimena was awesome and patient. Made my day and my son left happy. Loved my purchase. Ty.

Friday 10/10 around 3:30 My Ray Bans were no longer fitting my head, needed to bring in to re-adjust frames at the retail store here in UTC mall. I guess the frames were a little worse than usual. I was getting visibly frustrated, and the manager and the team were super patient with me and friendly. They got the frames back to life and I am happy I stopped. great service - great team - great manager. Kudos!!! read more

My friends and I wanted to look for new sunglasses since we were at the mall so we popped into this store. We all feel our experience at this location was ruined because of Stephanie. She's an employee here and is very obnoxious and rude. Every conversation we had with each other, she would be super nosey and chime into our conversations. We all ended up leaving because we felt she was bothering us so much and made us very uncomfortable. We didn't have a good experience. read more

I had ordered sunglasses from a different location and wanted to exchange my sunglasses case. I wasn't sure if I was able to do so, and Amalia was so kind and helpful with my request over the phone. She answered my questions assuringly and I came in and did the exchange in a matter of minutes! I'm very glad to have called and got my request fulfilled, so this location of Sunglass Hut provided exceptional service to me! Thank you again to Amalia for helping me out and making my experience a breeze! read more

First time visiting this location. Very friendly and welcoming atmosphere. At this time, they are running a great deal when you guys multiple pairs of glasses, so I went for the Ray-Ban Meta Smart Glasses and a pair of Versace glasses. During my visit, I received exceptional service from Jocelyn. She was knowledgeable about the products available on display as well as options that were not displayed, and her sales technique was sharp! Attentive but not overly aggressive, and what really impressed me was she cleared my objections AND asked for the sale. Seems simple but not many sales associates do this. As a retail manager, myself, I have to say...Jocelyn is top tier. Will return for my next set of sunglasses. read more

Sunglass Hut - Versace + RayBan = Happy Camper - Sunglasses Near Me - San Diego, California

Excellent customer service, fair collection/selection (considering the store size). The value for the merchandise was very good. This has always been a good go-to for sunglasses! read more

This location has a good variety and selection of sunglasses and accessories. The problem I have with this store is that there aren't enough associates to help out. If you find yourself here shopping be prepared to wait a bit for help to try on things and to make a purchase. I find it more convenient to just visit Nordstrom and be out in a flash. read more

Sunglass Hut - new Oakley shades... matte black - Sunglasses Near Me - San Diego, California

I have to say, "Shannon" the employee who assisted me here deserves a raise. Given my inability to make a quick decision on a new pair of polarized high quality sun glassed, I had to practically try on several dozen pairs and ask twice as many questions. I was very impress with how knowledgeable Shannon was across the different brands, not to mention the patience and professionalism she demonstrated throughout my visit. Well done Shannon. After about 30 minutes, I decided to go to Eureka, a few stores down, for some lunch and mull it over. After lunch, I returned to the store and went forward with the purchase. Shannon gave me help tips regarding the care of the Ray Bans I chose (http://www.yelp.com/biz_photos/sunglass-hut-international-san-diego?select=tTuVqOMQa3puBhRtvMwm7A#9Dh5roScG6FGnz_sTmwimQ), and she explained the 1 year guarantee offered by Sunglass Hut International. To make a long story short, I left a very satisfied customer with a grin on my face, and with my new sunglasses on my face! Aren't they perdy??? read more

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Black Friday at sunglass hut. 30% off entire store. Went in today to purchase Aviators (you are now able to engrave and customize your own Raybans) Grant and Christian assisted my boyfriend and I. What a helpful team. Great reccomedations. Very knowledgeable and amazing customer service. I am a loyal fan of this store and their wonderful employees. read more

Sunglass Hut - Sexy new glasses for my man - Sunglasses Near Me - San Diego, California

Not sure why the ratings are so low for this store. Visited today and was helped by Adrian. The guy was knowledgeable, helpful, and so kind. I will frequent this store because of him! He is the epitome of customer service. I like that Sunglass Hut will match prices even with internet deals from manufacturers. I had a great experience here today! read more

One of the worst - if not the absolute worst - experiences I've ever had with customer service. I'm very wary of posting really poor reviews but I do adamantly believe this location deserves nothing but a 1-star - just take a brief scan through the reviews on here and you'll get a general gist of it. The male manager is truly condescending and rude beyond belief, which honestly just baffles me because I recently learned that the Sunglass Hut associates work on a commission. I've actually purchased a pair of Raybans at this location with that very manager himself a couple months ago and it honestly pains me a little to know that he benefited from it in whatever small degree that he did. Anyway, I returned to this location against my better judgement because I wanted a new pair of glasses and again dealt with the same jerk. They recently hired a new associate that is a world of a difference in terms of customer service (thank God) but even he couldn't fully atone for his superior's hellish behavior. After I found my selection, the associate noticed a ding on the frame and thankfully recommended that I order a fresh pair from the warehouse since they only sell merch off display (and thus don't carry extra stock in the back). Before this associate made the recommendation to me however, I overheard him inform his manager, to which the manager responded with something along the lines of "Should be fine [to sell]." Judging from other Yelpers' experiences, this is apparently intentional and common practice at the store. Sickening. Also, this is relatively minor but nonetheless speaks to the manager's character: I ended up deciding to purchase the glasses online myself and he tried to tell me that if I did so, as opposed ordering through the store to deliver to my home, I'd have to pay for my own shipping. Sunglass Hut's online policy has always been free two-day shipping on all orders, so nice work for straight-up lying to my face. I'm assuming he wanted to credit the purchase to his branch. Gross pt. 2. Seriously people, save yourself the headache and hassle and just take your business to a place that actually treats their customers with respect (and a little decency SMH). So much for second chances. read more

Sunglass Hut policy is really suck. I bought 4 sunglasses at this store. I did not check very detail on the lenses or frames. I brought one back to make return. They said the lenses has a scratch on it and they wont take it back. read more

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Christian is super knowledgeable and he helped my picky boyfriend choose some sunglasses. He knew all about the shapes, sizes, and lens customizations available. Although it was crowded they provided really great customer service! He even showed us some styles online that we might have liked. read more

Incompetence at another level. If I could put 0 Stars I would. Went in to purchase frames for my wife and a pair of sunglasses for myself. After browsing for around 15 minutes we had both found a pair we wanted. I noticed a large scratch in the lens of the glasses my wife was interested in and two small blemishes on the sunglasses I liked. I asked if we could have a fresh pair from the back of both of the glasses. The manager told me that we do not have stock in either of the glasses I was interested in. If I wanted the glasses today, I would have to purchase those with the scratch, or order from the warehouse with next day delivery. I explained that I have been there before and the sales person has always happily given me a fresh pair from stock as the cost is upwards of $200. He explained that they do not have any stock in the two models I was looking at and showed me inside one Ray Ban Box from behind the desk that did not have similar style of glasses to the one I was interested in. I asked if I could have a small discount if I purchased the damaged pair. 'Not possible' was the response. No discounts are ever awarded and the system will not let them make a discount on any item ever. In addition they can no longer sell the damaged item. I would have to order from them and get the glasses delivered next business day. I then asked if they could check the availability for next day delivery for both pairs of sunglasses, I wanted to purchase them if they were available with next day delivery. At this time both sales associates started to help other customers without finalizing helping me order the pairs from warehouse. After about 10 minutes of waiting at the front check out counter with both pairs of glasses to purchase sitting there. I found the glasses I wanted online for 60% of the price. I then bought my wife her pair directly from lens crafters 2 stores down. The best part? I walked back into the store to double check the model number of the glasses my wife had liked. The sales associate had placed all sunglasses back on the shelf, scratch in the lens of the Oakleys and the Ray Bans with the blemishes from people dropping them. Both were back on the shelf waiting for a future customer to purchase them without taking a solid look. If you read other reviews, scratched and damaged merchandise is commonly sold here. CHECK IT BEFORE YOU BUY IT! read more

Came here to exchange shades for a different a color i got on christmas. The gentlemen that helped me provided the best friendly service ever!!!. If only i remembered his name but very helpful with the exchange, cleaned the glasses, they had the last color and the transaction was quick, easy and out the door. read more

Be Aware: Scratched sunglasses are sold here and customer service is terrible at this location. I bought 4 pair of sunglasses one month ago as gift and went through the exact same as other people had to go through at this location, they refused to do the return of a pair of sunglasses I took from their shelf because "they are not in original condition, there is tiny scratch on the lens." In fact, the "original condition" is that they sold me the scratched sunglasses because I never wear them and I went to their store for the return only 5 days after I bought them (the reason for return is the OAKLEY brand is not the brand I want). read more

Never buying sunglasses here again. I bought a pair which I tried on one time at home, decided they weren't super flattering, and went to return them. I was told they had a scratch and weren't eligible for return. First of all, I couldn't see the scratch even when the rude and condescending employee tried to show me. Secondly, the only way they could have gotten scratched would have been before I bought them or in the packaging process in the store. I tried contacting corporate customer service about this before posting this review and they were slightly less rude but just as unhelpful. read more

I purchased a pair of Burberry sunglasses that are having problems with the polarized lens lamination. The frames are in excellent condition and the lenses are nearly scratch free. Even though I purchased the sunglasses over a year ago, I thought Sun Glass Hut would recognize it's a manufacturing defect and either help me communicate with the manufacturer or at least offer me a discount on another pair. Basically, they chose not to do either. Come on, I can't be the only one complaining about this problem. Customers do not spend $300 on glasses without some loyalty to a retailer. Sun Glass Hut probably makes over 70% margins on glasses. This was an opportunity to sell me on your excellent customer service. Too bad this customer walked away disappointed. There are many other sun glass options in the same mall. read more

Lovely lady named Yogi helped me and my bestie. She was very intelligent in the sunglasses expertise. She helped us find good quality glasses that fit our vibes. I liked how there was limited capacity. Yogi was very nice and quick to help us. She was very energetic. My bestie seemed to get along with Yogi really well because they bonded over pit vipers. Sunglasses hut is now my go to place to get glasses. read more

As a long time Sunglasses Hut customer, I am extremely disappointed at this location's customer service. Tried to return a pair of shades that was purchased less than 6 months ago based on the "oops policy" and was rudely told that it does not cover Maui Jim. I called customer service and they directed me to a website to submit a complaint and was told I'd receive a response in 3 days. It has been a month and I have sent in several requests to be contacted. Still nobody is contacted me read more

I love purchasing sunglasses from the sunglass hut, because they are always very friendly and have good customer service. Usually I can bring in my sunglasses if they get warped or stretched and they heat them up and tighten them for me. However, this location had terrible service. The lady working there was not helpful at all and said that even if she heated them up it would just make it wider. I explained that this $200 pair of sunglasses I had purchased there no longer fitted my head. All she said was "too bad." I'm going to go to a different sunglass hut and get it fixed because this place is no help. read more

Went in today to exchange a pair of sunglasses I received as a gift today. There was only one employee Kaila working & multiple customers in the store. She attended to me as promptly as she could but I just spent the short time waiting browsing the walls & trying on different pairs of sunglasses. The store cleared quickly & I was the only one left in the store. She was very patient with me because I was being very indecisive for which sunglasses to opt for when I finally decided she took care of my exchange & cleaned the glasses for me. She also heated & bent the frame for me so that they would have a better fit on my face! Great customer service so I left very satisfied with my purchase/exchange. read more

Sunglass Hut - Raybans - Sunglasses Near Me - San Diego, California

Wonderful selection of quality sunglasses and helpful, friendly staff! On a recent trip to La Jolla for an MD Board review meeting, I went with a friend of mine to run some errands and found myself pulled toward Sunglass hut to replace my lost pair of glasses. I am notorious for losing sunglasses which is why I tend to buy the cheap ones. But after my last purchase of Ray Bans were lost, it's been hard to deal with my misfitting target replacements. And, my companion was of no use. He too spends money on nice sunglasses and even encouraged me to get the polarized lenses. I admit, they were not the Tiffany brand (black with Tiffany blue inside and daisy rhinestone adorned cornered), but I caved and bought another pair of Ray Bans. The sales person was nice, helpful, and they did have a good selection. So, no buyers remorse. They fit PERFECTLY, look good, and were worth the price. read more

The only reason this store gets 2 stars is for the cleanliness and the decent amount of styles. Hands down the WORST customer experience in the UTC. I used to work at the Victoria's Secret here and know that the UTC is held to better standards than that. The guy that works here is the only one I've dealt with and he is consistently rude and has a "too busy" "too good for you" attitude. read more

Just bought a pair of glasses and heard the cashier saying "that customer was the worst" right in front of me. Very unprofessional and rude.

The worst customer service I've ever experienced. Overpriced merchandise and just an overall bad experience. The manager here is very unpleasant and never smiles. I visited this location twice and both times left feeling worse than when I went in. read more

I attempted returning sunglasses I purchased one month prior, and never wore. When I walked in, it took 10 minutes before I was greeted. When I finally was, I said I would like to exchange my glasses for a different pair. After letting me look around for 30 minutes, I was then told there was a scratch in the lens (in glasses I never wore). Waste of my time. They kindly explained that their policy doesn't cover the lens scratching. Well, no one told me that when they were bragging about their policy. I've bought all my sunglasses from Sunglasses hut because they honored their customers with their return policy and customer service. Not any more. I will never buy another pair of sunglasses here. read more

I recently bought a pair of sunglasses and returned to the store two days later (4/1/17 @ ~4:30pm) to exchange it, seeing that the pair I bought was crooked. I initially talked to the woman behind the counter, who at least was willing to talk to me and figure out what I needed; however, her coworker (a gentleman) was extremely rude. He simply walked over, took my sunglasses, and proceeded to adjust them without asking me if it was okay. When I expressed that I was still unhappy with the pair that I bought, given that they were brand new, he said very condescendingly to the woman (they were both standing directly in front of me), "Oh, she just wants an exchange; just do it."He never said hello to me, never spoke to me directly, and he had this air of superiority that was just awful. Unfortunately, I didn't get his name - Sunglass Hut, you should make your employees wear name tags! Also, they tried to exchange my pair with a pair that was on the store floor (that people are allowed to try on) without telling me. I ended up keeping the pair that I had initially purchased. TL;DR The workers here are rude. Terrible customer service. Go elsewhere! EDIT: When I went to another Sunglass Hut store, the employee told me that this location also gave me the wrong Ray-Ban sunglasses case for the pair that I purchased and that the case that I had received had the ability to damage my sunglasses due to the ill-fit (she proceeded to give me the correct case, which was smaller and fit my RB Clubmaster perfectly). read more

This was the best experience I've had during the COVID. They were very professional and communication was key, they kept. Just an amazing experience overall. Great staff, cannot express my gratitude enough. read more

This chain and store in particular is an example of some of the worst customer service I have ever experienced. They took a simple return and made it into a three week long ordeal. They made me argue with them and even call customer service just to get my money back. I do not recommend shopping at this store or any Sunglass Hut ever! read more

Went in to get some Ray Ban sunglasses for myself as well as my little brother. As we were browsing around and trying on various sun glasses as any other person would do, my girlfriend over heard an employee tell a co worker to keep an eye on us and make sure we don't take anything. He was so quick to judge us and discriminate. Not one did they ask us if we needed any help. Get personal and get to know your customer before you jump into conclusions and judge them. I'll take my business elsewhere. We'll be going to 9Five, better selection, better pricing. read more

This was the absolute worst experience I have ever had at a sunglass hut. There was no greeting when I walked in the door and after I asked the gentleman to please tighten the arm of my RayBans he snatched them out of my hand without any acknowledgement. He proceeded to fix my sunglasses then pushed them back at me with a grunt. I said thank you and walked out of the store. I then walked back into the store and let him know how disappointed I was with his attitude and his service. He and his coworker smirked and laughed at my honesty. I work in retail and I work with people every day and I have NEVER experienced anything like that. They were so rude and sarcastic. I'll never go back and I'll never recommend that shop to anyone. read more

The sales associate was not really pleasant to see people and did not really help me. Also, when I came back to return , exactly the same day, the sales person said they will send me a check or I can get a store gift card? Don't you think it is not professional to encourage customer to buy sunglasses without telling them the truth about returning? I won't go back to this store at all, however, I must get my money back into my debit card. read more

Amanda was very helpful with a pair of sunglasses that I ordered from another store in GA. Also, while we waited for a phone call back from the GA store, she helped other customers and seemed very knowledgeable with the products. Thank you again Amanda for all your work! read more

Katerina was extremely friendly and helpful! She has a passion for sunglasses and knows just how to adjust them. My new sunglasses fit perfect and I left happy. read more

Very poor customer service. I bought my Coach sunglasses in April 2014 with 12-month warranty. Exactly after 13 months the sunglasses broke down because of the manufacturer defect. I was taking good care of them and stored them only in the case. I came to the store to return them, but they said that they can only give me 50% discount towards another purchase since 12-month period has already passed. I didn't know that the expected life of Coach $200 sunglasses are supposed to last for 12 months only. Ok... I agreed for that. They have this new super fancy system when if you lost the receipt, they will find you in the system. Guess what? It didn't work. They ask me to bring the receipt. Next time I came back with the receipt. I waited for 20 minutes while they were helping other customer, and then 20 more minutes while the associate was trying to process the refund. Then she gave up and called the manager who said that you a manager can do this refund. What are the sales associates for then? And the manager will be in the store only tomorrow and they asked me to come back tomorrow and waste another afternoon at their store. I am not sure only this location has such terrible after-sale support or the entire chain. But I will never about anything from Sunglass Hut again. Such a disappointing experience... read more

I spent a lot of time looking for a new pair of prescription sunglasses, with no luck. I was just passing the Sunglass Hut and thought I'd ask if they make prescriptions. Kristen said they didn't, but they have an agreement with Lenscrafters for a discount. I explained to her what I was looking for, she looked at my face for a second, and then pulled out the perfect pair of glasses! They were a little out of my price range, but she had something very similar that wasn't. I really couldn't believe it. She is amazing. I have a small head and I couldn't find anything small enough to fit under my hat. I took the glasses to Lenscrafters, but they said they were too curved to make into prescription. I was pretty bummed to say the least. I went back to Kristen and she sent me to another shop in the mall (West Coast Eye Care) that had no problem making them. They even charged less than Lenscrafters. I was extremely pleased with the way things worked out. Kristen was so helpful, she really is great at what she does! read more