This was a really strange interaction. 06/15/26 we went in specifically to buy 2-3 pairs of sunglasses. But the girl with green hair running the shop that day GENUINELY seemed so annoyed to have humans in the store. Every time someone came in or left her legit seemed so bothered. She also was dead set on gas lighting the crap out of my GF which again, very strange interaction. My GF had bought a pair of glasses from that very store about year ago ish, that recently were stolen and we were trying to replace. The store clerk insisted the glasses never existed LMAO! It was the strangest interaction. She was insistent the glasses combo has never existed in the history of Ray Bans, that she was mistaken and bought something else. My gf even pulled a picture up and showed her and she was still like "ya those don't exist" . The profile showed a different pair. I'm not sure what wires got crossed, but gas lighting your customer does nothing. It truly does not hurt to say something along the lines of "oh wow, your profile is showing something else- I'm not sure what happened there. We don't have that style in stock but if you are interested, we can order you a pair that is that combo". It was such an off putting experience, I'm sure I am not explaining it well- because this back and forth gas lighting was sooooo adamant that my girlfriend never had ray bans like that was so over the top and strange. Especially since she had several pics of them . Like for what? I'm very curious why she felt so entitled. So we left and bought 3 pairs online later at home. I know a sunglasses sales associate and this girl wasn't getting our money to help her meet her sales. Some people just don't belong in customer service. read more

I had an issue with my meta ray bans, the voice commands stopped working. If you've bought the meta ray bans, you will know the instruction manual is like 2 pages and not so helpful. I couldn't fix the issue so I went to this location on my time off. I bought my glasses from this location. The girl with the green hair was visibly annoyed with me from the moment I walked in. Rather than help me try to fix the issue, she decided to go straight to replacing my glasses. When I told her that was drastic for this issue, she insisted we factory reset my glasses so I complied with that, lost all my photos. Voice instruction still wasn't working after the reset so she insisted again on replacing them. Mind you, you only get a few replacements if you have the protection plan, I think only one or two replacements. At that point, I spoke to the manager who then got another employee to get into the meta app and we are able to fix the issue with voice commands not working in about 30 seconds. I saved them from replacing my glasses, but needlessly got my phone wiped. The manger and the Filipino guy who works there are good but the green hair girl is a clown, doesn't know anything about her job, and doesn't like helping customers. Avoid her, just deal with the manager or the Filipino guy working. If they are busy, just wait until they can help you, you will wish you had. I'm seeing other people complaining about the green hair girl in these comments. read more

Went into the Ray-Ban store today at Westfield UTC Mall to shop for a new pair of sunglasses. I picked out two or three pairs at a time to compare, since I was trying to decide which ones I liked best. I was really interested in one of the blue-frame Ray-Bans. Unfortunately, my experience with one of the sales associates was disappointing. At one point, he told me I needed to "chill" and later said I should "settle down." I felt disrespected and unwelcome, especially since I was simply trying on different pairs before making a purchase. I ended up putting the glasses back and told him I'd go settle down somewhere else, using his own words. I traveled here from the Bay Area for Comic-Con, and this wasn't the kind of customer service I expected. I believe customers should be treated with common courtesy and respect. I still have nothing against Ray-Ban--it's still one of my favorite brands, and I'll continue shopping there. I'm just hoping my next visit to another Ray-Ban store is a much better experience. read more

I walked in yesterday and the store wasn't even busy--just two employees helping a lady. No greeting, no "welcome to the store" or "I'll be right with you." When the customer left, one of the employees walked right past me without even acknowledging I was there. A few minutes later he came back with, "My bad, I didn't see you there." Really? That's the level of attentiveness? Customer service here seriously needs improvement. Basic courtesy like greeting customers and being aware of who's in the store should be the bare minimum. No wonder this place has a 3-star rating. I ended up walking over to Sunglass Hut and bought my glasses there instead. read more

I've been to this Ray-Ban spot twice in a week and a half trying to find the perfect pair of violet polarized sunnies for outdoor excursions. Both times the same employee was present and he is the worst customer service employee I've seen in a long time. He seems to be incredibly unhappy working here and made me feel like a burden as well as a bit awkward. Ended up returning both pairs and opted to go to sunglass hut instead. Won't be returning to this ray-ban spot most likely though I definitely will be buying ray-bans in the future (just at sunglass hut haha) read more

Worst customer service ever,although I still purchased. I felt like I was doing them a favour,instead of the reverse.It was such a effort for him to assist me each time I had questions on their selection.So frustrating shopping here. Awful experience! My advice to the staff,especially Rob,is to visit a Warby Parker store and learn how to treat customers and be a great salesperson. Shocking! Do your leg work online,as you're getting no service here! read more

If you can spend your money elsewhere, do so. The workers here have no interest in selling to people of color. I was really looking forward to purchasing my new pair of Ray Bans, but I was completely ignored by the workers. I tried making eye contact with them but they wouldn't acknowledge me. Two other couples walked in after me a few minutes later and they were quickly greeted and helped. Can you guess what color their skin was? It was disgusting. If this is representative of how Ray Ban feels towards their customers of color, then I will no longer be purchasing Ray Bans. read more

Ray Ban staff were able to replace my broken lens for my favorite sunglasses on the spot. They had them in stock. I was out in a few minutes with sunglasses just like new. The store is very popular on Saturday. Staff are very attentive and polite. I highly recommend them. Ray Ban Sunglasses are my favorite brand and worth the price. read more

Do not use this location. They insist on entering your prescription into their system, which takes forever. When I picked up my glasses, they immediately made me dizzy - because they entered the prescription incorrectly. On top of than that, no acknowledgement, no apology - just blank stares. What can be more important when taking an order for prescription glasses than making sure the prescription is correct? read more

Horrible customer service skills. No kindness or warmth. The employee barely greeted me and treated me like I couldn't afford anything there. I walked over to Nordstrom to buy sunglasses instead and you should do the same. Nordstrom always saves the day and they can have all my money! read more

Ray-Ban - Got my sunglasses! - Eyewear & Opticians Near Me - La Jolla, California

Alize is so helpful. He helped steer us to a great pair of glasses with a prescription, after 5 tries and 3 weeks of looking. He knows what he is talking about as well as far as finalizing the insurance. Definitely come here for your next pair! Skip the headache Ray-bans are the best anyway and they were a better price than we found at Target or Costco..... Thank you!!!! read more

1 star because there is no option for zero or negative rating. The rep was very cold and unhelpful. Not interested in answering questions and very cold-to-hostile in his demeanor. Not sure if it is because of low wages or plain old racism but it was a very negative experience for me. I will recommend future buyers to skip this store. read more

Paloma, thank you for helping me enhance my look and in turn, increase my confidence. Together, the cost of the frames and lenses hurt like a dikpunch but it was very thoughtful of you to help me out the way you did. You know your stuff, and you got taste. You demonstrate a compelling argument for anyone that's in the market for Rayban eyewear to shop with you despite a lot of competition. I bet that I probably could have gotten something cheaper too. However, your care made me feel appreciated as a customer and valued for my business. Because I'm in sales and service myself, I'm very critical when service is bad, but that means I should also acknowledge it when it's good, too. And you know what? You're right! I do feel smarter....and taller for the purchasing decision I made with you. Wow! Whenever you're in the market for a new computer, hit me up and I'll try my best to match your service but I'll undoubtedly fail epically cuzz you're too amazing to even hold a candle to. read more

I have been to this location many times and have had great experiences. Unfortunately I had a very bad experience with two employees today, Steven and Angel. I had a coupon that i wanted to redeem and asked if we could redeem it in store. Angel told us that we can order it online and that it would be ready for pickup in an hour and that we could walk around the mall. We ended up ordering it online and showed him the confirmation. We took his word for it and walked around the mall for an hour. By the time the hour passed, we had to get going and so we went back to the store to see if we could pick it up. Since Angel was helping someone else out, we spoke to another employee, Steven. Steven was very rude to my boyfriend and I. He yelled at us and was very condescending as he accused us of being "Karen's". We had already purchased the sunglasses online as Angel told us to because they would be ready for pickup in an hour and that he had the glasses we bought. Steven began raising his voice at us and throwing his hands up in frustration because we wanted to pick up the sunglasses that they said would be ready. We understand that it was not in their system yet, however, our frustration is that Angel said that they would be ready in 1hour. Steven was extremely unprofessional and took it to a personal and unnecessary level when he started to raised his voice at us in front of other customers. I had to ask him "why are are you raising your voice at me?" as well, but he kept interrupting me and blaming me when I was trying to explain the situation with what Angel told us. He didn't care what I had to say. He just kept being defensive and rude to us. At the end of the day, we already bought the glasses online like Angel told us to and just wanted to pick them up when Angel said it would be ready in an hour. As we were leaving I asked for their names and once he gave me their names, he yelled at us again while we were walking out "What are you gonna do? Yelp me?". Yes that's exactly what I'm going to do and I'm also going to speak to customer service because I don't think any customer should be treated and spoken to the way my boyfriend and I were spoken to this evening. Though there are frustrations on both ends, I think there could be a lot better communication between the staff and treatment of customers. It is not acceptable to yell at your customers! I'm really disappointed and appalled with how we were treated at this store. If Yelp gave me an option, I wouldn't have even given them 1 star for how we were treated. By reading other reviews, sadly it looks like other customers have had similar experiences. This store needs to change in how they treat their customers. read more

WORSE CUSTOMER SERVICE EVER!!! Came in on 4/12/2021 to buy a pair of aviators , ask if i can try on before i buy them , marciano who works there said only if i buy them i can try them on , i have never felt so disrespected in my life , so me and my girlfriend who i was with decided to take are business to sunglasses hut instead . Marciano needs to be fire !!! Its the only rayban store in san diego, sucks that we wont be going back.. also the employees from sun glass hut has heard about marcionas poor customer service. read more

Horrible customer service! I came in to exchange a pair of sun glasses I bought online and buy another pair as a Christmas gift for my girlfriend. The girl at the front counter told me she couldn't help me with the exchange. She literally told me "You're on your own" because they weren't linked up with Ray Ban or something, even though it's a Ray-Ban store, and not a sun glasses hut, etc. I was the only customer in the store--there were two other employees--and she kept walking away from me as I attempted to navigate the Ray-Ban website on my phone to do the return. I had to ask for her help several times... she was very uninterested in me, which is unfortunate, especially when you're dropping $200 for sunglasses. Looks like my girlfriend is getting something else this year (and my exchange turned into a return) read more

Staff was extremely disrespectful and unwilling to help. Highly recommend going to another store or even buying another brand of sunglasses. The worst service I've seen in a retail store ever. read more

Terrible customer service. The representative in the store didn't pay any attention to my questions. The overall attitude he showed was "I don't care about your questions. Leave me alone" read more

My most beloved pair of Ray Bans lost a screw and the lens was falling off. I took them to Nordstrom where I had purchased them, and they could not have been less helpful. On a whim, I stopped at the Ray Ban store right nearby. The manager was so gracious and friendly, and said he could fix them and clean them up in 20 minutes at no charge if I was willing to wait. They are like new again! He reassured me that if anything else happens with them, I can bring them in at any time for repair. I was SUPER impressed with this his exemplary customer service. Now I also know I should always purchase from Ray Ban directly in the future. This will be my go to location from now on... read more

Terrible service. The rep was very rude and condescending.I think the store has a new management now because I had great experience before. Not surprised at the stream of one-star reviews. read more

I've come to this store several times and I always leave very happy, except for this last time that I went. When I walked in I was expecting a greeting or a sign of recognition but instead, both guys were on their phones and didn't even offer to help me. When I finally thought one of them was approaching to help he went straight to his coworker and started gossiping. I left the store but I hope they will get better employees. read more

Such an incredible experience! 5-star treatment over here at Ray-Ban UTC. All the latest styles and trends are in stock. The staff was so nice and helpful even when I was trying on everything in the store. I'm obsessed with the pair they helped me find. Such an awesome experience, I had to Yelp it from the rooftop! read more

Ray-Ban - Rocking the new Ray-Bans! - Eyewear & Opticians Near Me - La Jolla, California

This Ray ban store is amazing! The selection of glasses is impressive, they have this huge interactive screen where you pretty much get to design you own pair, the staff is super welcoming, friendly and super knowledgeable. read more

Rachel helped me today with my new pair of glasses! She was sooo helpful and so patient! She has amazing taste and will recommend the best glasses for your needs! read more

I am a fan of this new addition to UTC! The vibe and selection of the store is amazing. I've stopped by a few times since they opened & didn't feel pressured into buying something like other sunglasses stores. Jaime was really nice and did everything in power to help. I ended up walking out with a fresh pair of wayfarer classics. read more

Ray-Ban - Eyewear & Opticians Near Me - La Jolla, California

Sad to say I experienced the same level of customer service as others have reported recently. I went into the store to ask about the chromeo lenses. Found a frame that I liked. Picked it up to try on and ask if the frame came in other colors. The guy that "helped" me seemed and sounded annoyed by my questions. He took the frame I was holding with zero care. I felt uncomfortable and unwelcome. I ended up leaving and buying sunglasses at another store. Wont make the mistake of stopping by this store again. read more

I dropped my sunglasses from a reasonable height (waist high), the lenses both broke. Durability: Fail. Warranty doesn't cover broken lenses. Warranty: Poor Ordered new lenses for $100. Polarized, non-prescription. Price: Expensive The lenses take a month to be ready. Parts: Fail Got the lenses replaced a little bit ago. Asked whether they have an extra box/carrier because I want to take care of the new, expensive lenses. No box! Cheap, cheap, cheap. Customer service: Fail read more

I had a really great experience at this Ray Ban store. The staff was so helpful in helping me find a new pair of sunglasses. The woman that helped me was very friendly and really knew a lot about the different glasses they sell. I was very happy when I left. I'd definitely recommend this Ray Ban location to buy another pair of sunglasses. read more

Jaime and Steven are amazing! They were so professional and made sure I picked the perfect pair. They showed me so many different styles and I can't wait to go back to get the other pairs. They made picking out sunglasses fun and easy. I am definitely going Christmas shopping here! Thank you! read more

I went to the new Ray-Ban store knowing I wanted a pair of glasses but didn't have a style in mind. The staff was very patient and extremely helpful in deciding what pair looked best with my face shape and also in narrowing down the color options. I could not be more impressed with the knowledge the staff had on all their products with it being as new as it is. I love my decision and would highly recommend this store for anyone who is as particular and indecisive as I can be. read more

Amazing experience! Super knowledgeable staff, great selection. If you need any Ray-Ban make sure to go there.

Fantastic addition to UTC! Great selection and the entire staff is extremely friendly and helpful!

Run don't walk to the Ray-Ban store at UTC. They have a fantastic selection and the store is clean and bright. The best part of my experience was Paloma! She was friendly, helpful, and a wonderful conversationalist. I told her how they were my favorite sunglasses in high school, and that while trying to relive my youth (I'm now 52) I wanted to try an updated version of the classic ones. I tried on several different styles and she helped me evaluate each one honestly. I narrowed it down to two, and then she helped me with the final tough decision of which one to purchase. I ended up with the Orions. She made sure they fit me perfectly, cleaned them and had me on my way humming an old Madonna song. read more

5 stars all the way! I probably tried all pairs they had in the store looking for something that fit my face. They had so many great sunglasses, it was hard to decide! But I asked the guys inside "How do I look?" And they were totally honest and helped me find the exact pair that fit me. Thanks to you two! read more

I went in there to get sunglasses and they were very friendly and patient with me. I tried on a lot and they gave me great feedback on which ones fit my face. I walked out looking good and feeling confident. read more

Walked into this Ray-Ban store not knowing which type of sunglasses are best for me. The staff was extremely helpful and friendly and provided great customer service. They helped me pick out a great pair of sunglasses that compliment my face very well. Would definitely recommend to any friends and family! read more

The staff was super helpful and nice. I came in knowing I wanted a pair but I didn't know what I wanted. They have a huge selection of frames and lenses and one of the employees took her time to help me fine the perfect pair! Highly recommend! read more

Poor service. Not helpful and made my wife and daughter feel not welcome in the store. Would not recommend and will not be going back. In store on 7/18 and only two people allowed in store at a time due to COVID-19 precautions. Two associates inside and neither was helpful at all. read more

Second update for this place just because we love these guys so much! Marciano has the BEST recommendations for glasses to suit your style and your face. We've bought 3 glasses so far, all of which he has recommended. Not to mention he's so friendly - it's like catching up with a friend each time we go! Thanks for everything, Marciano!! read more

Great people working here! Every time I've walked into this store, I was helped immediately and was given all the Information I needed. I got lenses replaced for two of my sunglasses and will be returning to get some with prescription. Marciano was very helpful, informative, and professional. read more