Customer service in this location is great but the quality of the eyeglasses have been very poor. I…read morehave been going here for years and getting new glasses yearly but this year, the frames are so flimsy and cheap and breaks easily. I do not like going back to the store numerous times just because of the quality of the glasses. They should last a long time and not just a few months.

Yes I walked in and I was a little surprised by the attire the employees were wearing. There was a…read moreyoung Hispanic girl walking around and look like sweats and shoes that she was wearing the heels were broke down she was shuffing along at first I thought she was a homeless person. And then she went in the back, I asked employee who that was and they said it was a lab technician. I don't want to go in there and get my glasses from somebody like that. She can't put herself together how she supposed to put my glasses together. I don't know if you know how some of your employees are presenting themselves. I just thought you should know. Just so you know it wasn't every employee there was a couple that were dressed appropriate. But there was at least two that I was surprised that were even employed there.

Got my newest Chanel glasses today and I so appreciate the professionals from this Whitestone…read moremarket store! I love them and they fits so nicely! I was looking for a new pair of glasses for my prescription and Ms. Marcie and her team helped me! They were very patient and helpful! After a few questions, Marcie was able to pin down what my requirements are and guide me towards the best choices that suit my needs- my facial features, work habits, style preferences, etc. And they have both the good looking, budget friendly, and also just the finest collections of specs in this location. Highly recommend to everyone!

Brought in a pair of prescription sunglasses that were too wide and they adjusted them perfectly…read morefor no cost! Great service!

The best sunglasses in world history! Could they be any more expensive??? Ridiculously high prices…read morehas turned Oakley into a pretentious status symbol. I wear Oakleys for eye protection, not for showy bling. On a positive note, the staff is always friendly, and not too pushy. Oakleys always sell themselves. $400 Style Switch...seriously???

Tony assisted me quickly and was very good with his customer service. Highly recommend this oakley…read morestore.

The service was super. The ladies were so nice and helpful. I got 2 pairs of glasses and saved 20%!…read more I always have good interactions with staff and the glasses are nice and they have great selection. The price is good.

Great selection and customer service! This is my second visit and they were so helpful! Adjusted…read moremy new glasses in a few minutes. I will be back to order new sunglasses soon! Great quality and value.

Not to be confused with Spinclass Hut, which is basically just yet another overpriced trendy gym…read morewhere all they really do are loud fast cycling in the dark to trendy but not quite trendy pop dance music. Sunglass Hut is your typical overpriced shop full of glasses, and a lot of them are marked up from what you would expect or what you would be able to pay online or in discount stores. But having said that, you're in the Lakeline Mall up in the northwest suburbs of Austin, so you don't expect to find steals and bargain-basement cheap deals. In summary... It's a good store with good employees, and if they were a little cheaper I'd give them an extra Star.

I bought a pair of $200 Revos at this store, and 3 years later the glue around the lenses started…read moreto fail and light was coming in between the frame and the lense. I went into the store and the girl at the register said that the glasses were not under warranty anymore, but I could send them into the manufacturer, and they may/may not fix them for free. I was disappointed, but asked for a copy of my receipt so I could mail it in with the glasses. As she was printing it out, the manager walked up and asked my what went wrong with the glasses. I explained my situation, and he went to the cabinet, polished up a brand new pair of the same glasses, and handed them to me. He asked me to try them on and see if they fit. I said they did, and he said "they're yours, have a nice day." And, as they say, that was that. I love nice sunglasses, and my new Revo's are still going strong. When the time comes to get a new pair, there's only one place I'll go: The Sunglass Hut. This place does business the right way.

I wouldn't recommend this optometrist for contact lenses. My boyfriend paid about $200 for an…read moreevaluation, but they refused to release his prescription unless he completed a required "training class." The class was extremely unhelpful. The staff member didn't demonstrate anything, gave minimal instruction, and mostly offered negative feedback. When asked to show how to do it, he pulled up a 10-second YouTube video. I ended up teaching my boyfriend myself while the staff member sat on his phone. If you're going to require and charge for a class, it should be taught by someone who is actually engaged or don't require it at all.

Go get your eyes checked! If you do, check out Optique. They…read moreoffer a wide range of boutique eyewear. Dr Shafer and team are very personable and knowledge. Huge shoutout for hooking me up some sweet tinted glasses. 20/20 Glasses

All the staff, especially Eric, provided me with excellent customer service. I love my new…read moresunglasses and will be a returning customer.

Went into this Sunglass Hut location earlier today and left very pleased with the service I got…read morefrom Sam. Sam went above and beyond to make sure I was satisfied and had the absolute best customer service!

Worst experience. I return some meta ai glasses and the sales rep was a little rude because I was…read moremaking a return. I asked to speak with a supervisor and called another store manager which stated she wasn't able to do anything. So Robyn the sales rep called her manager Bobby which was on his day off and was upset that he was called to which he did not make my return any easier and was rude and short off the back. Now I have to wait 2 to 3 weeks to get my money back, almost $500 and they did not care will not go back to this store they are unprofessional and rude.

Yesterday I went to the store to ask about if they could replace one of the lenses that I had…read morebroken in my sunglasses. The young man who "assisted" me was halfway sitting on one of the fixtures and did not seem interested in helping at all. He referred me to purchase the broken lens online and then bring in the glasses and they could install them. My gripe isn't with that policy (even if I don't understand why you can't order via the store) but rather that the employee didn't not get up while talking to me not offered to assist me in something as simple as finding the correct part number to facilitate an easier purchasing process. For an old renown brand like Ray Ban I was very disappointed with the lack of service

Good place! You can earn reward points by joining their new Simon+ Rewards program. $1 = 1 point…read moreand 500 points = $10 reward. Rocky Mountain Chocolate Factory gives out samples all day long. Points knocked off cause of the expensive food and drink options, and horrible horrible cell phone signal here which the management should respond to by putting up a public wifi and repeaters throughout the mall to provide signal. I was in a store once and wanted to join their app to save money and couldn't connect. So I actually left and had to go to Starbucks and come back. That's no good for anyone but Starbucks (but I didn't spend money there).

What a nice day to walk around. A little chilly. But I was comfortable walking around in the…read moresunshine. I was here on a mission from God. Find a new outfit for Christmas church. So many great stores. Every store had something that I liked, but looked better on the rack than on me. Towards the end of in and out of so many stores. I finally found a nice pair of flattering black pants. And a nice top. Success. White House Black Market came through. While I was at the outlet mall, I thought I would stop in and say hi to Santa. I told him I was a good girl this year and gave him a few ideas to slip under my tree. I think he was a little shocked