All the staff, especially Eric, provided me with excellent customer service. I love my new sunglasses and will be a returning customer.

Went into this Sunglass Hut location earlier today and left very pleased with the service I got from Sam. Sam went above and beyond to make sure I was satisfied and had the absolute best customer service! read more

Terrible. Good luck getting your money back when you return something in original condition. I made a return and the girl had me put my card in 3x and clearly didn't know what she was doing. Apparently she figured it out and I received my receipt for the return in original condition. Weeks later I still didn't have my money. I called them 2x and they never did anything about it and said they see that the return was processed and I said I have no money. Ended up having to file a claim with my bank that took 2+ months. Awful! read more

Standing outside at 10:10 am and they won't open. The guy can see us waiting to get in but is pretending not to. We know exactly what we want and just want to grab the glasses and go. Not professional at all!! read more

The employees were so nice and the place was really organized but their prices are crazy high! I ended up buying a pair of sunglasses at LensCrafters for $50 cheaper than the price at Sunglass Hut! Not only were they just this one pair but it was several pairs that I compared at the two locations. Take a deep breath and walk away! I know you want to get that pair of sunglasses that look perfect on you right now but try price shopping and you will find that these guys are super overpriced! read more

I purchased a pair of Persol sunglasses from the Sunglass Hut website, and found that they were slipping off my nose too easily. I brought them to the nearest Sunglass Hut store, which is at the Domain, and found that the sales staff there were exceptionally friendly and helpful. They offered to fit the sunglasses for me, free of charge. The sales lady assisting me seemed very knowledgeable about sunglasses and how to care for them. Within a few minutes, she had the sunglasses properly fitted to my face. All this for that fact that she didn't even ask for a receipt to verify that I did indeed purchase the sunglasses from them. I easily give this store and its sale staff a 5-star rating. read more

Wow, I was stunned by how amazingly helpful the manager at this store was. I bought sunglasses from another branch a few years before. Not only did the manager tighten up loose screw on the on the stems, but he gave me a replacement case, as I'd just lost one. All in about two minutes. Wow! read more

I walked into this Sunglass Hut with a friend today and thought maybe I would look at some new sunglasses while she drooled over the sunglasses that she wanted for her birthday - and put them on hold. Well, I'm not sure how it happened but I walked out with a brand new pair of Maui Jim's purple sunglasses. The manager showed me a ton of different options and understood what I was looking for. I wanted to try on pairs that were similar to my old sun glasses, but I needed something polarized if I was going to even think about upgrading. After touring a lot of different sections in the store, he handed me a pair of black Maui Jim's - not really what I was looking for, thicker frames than my old glasses but with similar shape and style. I spotted a purple pair in the same style and tried those on next - and it was all over. Before I knew it, I was at the cash register. Not only was I quickly and efficiently checked out - but many of the employees happened to be standing there, congratulating me on my purchase and telling me to try them on so they could see them on me and making me feel fantastic before I left the store. Seriously, I felt great and this was a great purchase. I was a victim of great customer service - this store is a fantastic example of what a lot of other retail stores are missing. I don't think I'll be needed new sun glasses for a while but if I do, I already know where I'm going to make my next purchase. Thanks for everything! read more

Wow, just wow! This is high level retail sunglasses shop? I bought a quick pair to show my partner later and we decided they were too big for my face. When I bought the glasses I was told I had 90 days to return them. I used one day. I bought the last pair of the glasses and when I went to return them was told they were not only scratched but bent. Then my intelligence was insulted by the store clerk Garret and the Manager Alva and finally by the regional manager who asked why I didn't notice the damage (there was none) who did return the glasses finally but ONLY because I had a bad customer service experience. I bought the glasses at Barton Creek mall and was told I could only return them there. This place is a chain. When I said I didn't want to drive all the way from the Domain to Barton Creek Garrett scoffed "you were just there yesterday". I was killing time waiting on a dr appt but NONE OF HIS BUSINESS. While I was waiting in line to return the glasses I overheard the retail guys telling another customer that they could "return the glasses in two pieces". Don't buy the last pair that other people have tried on or they won't return them. Don't buy from here in general, they are rude and self righteous. I have bought easily 10 pairs of glasses from them in the past year because I lose them often and love sunglasses BUT have never returned a pair. This is how they repay my patronage? Buy online straight from the sunglass maker. I guess this place works on commission and didn't want to take the return. read more

Sunglass Hut - Receipt from 24 hours before the return. - Sunglasses Near Me - Austin, Texas

I am shocked at the level of customer service I received today. My Ray Ban's had one of the rubber things on the sides fall off. I went into sunglass hut fully expecting them to do nothing about this since I am the one who lost the rubber thing. Instead, the lovely lady helping me not only found a replacement rubber thing, but wound up replacing my sunglasses for free after not being satisfied with how the rubber things were holding. She was beyond nice and made sure that my new sunglasses fit perfectly on the bridge of my nose and took the time to make multiple adjustments. This is definitely the place to purchase your sunglasses! read more

Total joke!! Went there to buy 2 pair of Ray Bans. We asked if they did the neighborhood discount as my daughter works in the domain the condescending sales girl says "we only do that sometimes". I say "The last time we came the guy gave us a 20% off postcard." She said "well there is a 20% coupon floating around." If you know that why don't you just offer it to the customer that is about to spend $350.00? Instead we shop some more and I did a retail me not coupon and when we went back, She says "oh I hope that's not a RetailMeNot coupon!?! Ray Bans are excluded" in a smartass tone. Needless to say we walked out and don't plan on ever returning. read more

5 star customer service!! I purchased a pair of green flash-lens Ray Bans back in March at the Sunglass Hut inside of Macy's. Had a horrible experience there when purchasing, and was hesitant to go back in today after needing repair. I should have listened to my gut feeling and gone elsewhere, but I figured might as well try the other Sunglass Hut here at the Domain. Wow, what an amazing difference that made! The staff were so eager to repair my sunglasses (3 month warranty I believe) and the manager said hey, we'll take them back and give you a brand new pair. I never had such high expectations since I was the one who broke them on accident. However, because of my exceptional experience today, I will come back again and buy Ray Bans from them only! And I will let everyone know how awesome this place is. read more

I guess I need to put a star to write a review. These people are unreasonable (to date). I purchased a gift card for $200.00. They told me the person could not return it. I am trying to return it though. The person I was to gift this to does not want sunglasses. I gave them $200.00 from my bank card - which they can verify and I simply want my money back. No products have been exchanged that could have been damaged etc. I just want $200 transferred back to my card. Its a transfer of money from plastic to plastic. This policy is ridiculous and the people working the store Jan. 1 @ approx. 5 p.m. were rude and unsympathetic. I have purchased 4 or 5 pair of sunglasses there in the past and quite recently. Not again if this isn't resolved. read more

It's so hard to find a sunglasses store where people truly help you to find the perfect glasses for you. Well, I have to say they were a very nice, friendly and helpful staff. I ended up buying what I was looking for and I thanks the girls for it. read more

Summary: Tried to get a price adjustment for a small item that was not given to me at the correct Black Friday price at another location because I needed the item with me and I only had the receipt. Makes absolutely 0 sense. I have had several issues with different Sunglass Hut's. I went in on Sunday, but I forgot my wallet. They do not accept ApplePay. I went in on Monday during my work lunch for that price adjustment and to purchase a case for my sunglasses. It was the last day for Black Friday prices. Eric (the manager) told me to come back with my receipt later that day, which was what I was trying to avoid doing. He knew it was the second time in two days I had gone, and he never apologized for the inconvenience or found a way to process a simple price adjustment. I had spent more money in gas than my savings. I ended up going to Lakeline Mall that same night since it was closer to my house. They told me I could not return the item. I was so upset with the poor customer service at both stores, I returned my new, expensive sunglasses and all the care items I purchased to this store. I will, however, say that Steven (the store associate) was very kind, patient, and quick to return my items. He even apologized for the terrible customer service I received in my 3 visits at 2 different stores in the Austin area. I have yet to receive an apology from any manager for their terrible and unprofessional customer service that seemed made-up and conflicting. When you purchase at Sunglass Hut, you are purchasing expensive, quality items, which should come with a certain level of customer service. You should be able to go to any of the stores and receive the same information because the policies at all stores should be the same. They put on their legal hat and interpreted their version of what store policy was/meant. Takeways: 1) start accepting mobile payments. It's about to be 2019. Get with it. 2) your store price match policy needs to change. There is absolutely no reason you need to see the item. If any store provided the incorrect price, any other store should be able to resolve the issue. You work in support of each other, and in summary, work for the customer. read more

the guy who sold me my glasses was very friendly and super helpful. he helped me narrow my purchases when I was contemplating between a larger frame & smaller frame sunglasses. at the register he cleaned my glasses I walked in with and gave me a beach tote to boot, great service! read more