Long story short, we drove 3 hours from Dallas to Austin to peruse the Moscot store last weekend. The frame selection is fantastic with unique and chic options, price point is mid range luxury, and customer service was disappointing for such a cool optical shop.
We were greeted when we walked in and it looked like most of the staff were busy with other customers, but eventually it cleared up. Ultimately, we were trying on frames on our own for a good 30-45 minutes and no one offered to assist us.
My husband finally let a staff member know that his wife would like assistance and she asked "Does she have questions or something?" and he said that I was interested in purchasing glasses, so I have a lot of questions!
She helped us at that point and was very knowledgeable about all aspects of the process and various frames. read more