Visionworks offers easy online scheduling the wait time took longer than expected. I was in the…read morewaiting room for over 30 minutes from the time of my appointment. I guess they were quite busy that day, I'm not really sure I didn't see many people walk in or out. Regardless, the service was generally pretty good otherwise they seem pretty thorough and the exam and my context lens prescription turned out great. I'm now seeing 2020 in both eyes. The cost was fair and competitive with other places I've been to in the area previously the front desk staff for nice. The location is convenient.

The team at this Visionworks (Hill Country Galleria) is consistently kind, helpful, efficient and…read moreeffective, and has great communication. Their selection of glasses is also better than the other nearby places. They always go over and above what I expect to make things easier for us. Most recently, I had an issue with a coupon which made a big difference in our total cost, and the manager went over and above to help us find a solution and even called me just to confirm everything. They've got customers for life with our family!

If you want stylish glasses AND amazing service and customer care then just go to Eyecare…read moreEssentials. I went to a dozen shops including all of the ones on So Congress and Eyecare Essentials had the best inventory. Sometimes you're not sure if a frame looks good on you... no prob. They'll be honest about why it is/isn't working for you! But their service is simply amazing. Dakota cares! They remember your name and order even when you walk through the door months later. They are handy with insurance and help you get the most you can from your plan. I can't recommend them enough.

Last year, I visited Dr. Bari after my previous eye doctor misdiagnosed me for some time. My eye…read moresurgeon recommended Eyecare Essentials to me. Making an appointment is easy, and they are open on Saturdays. The doctor is very approachable and treats patients in a relaxed manner. Additionally, their follow-up care is excellent. The front desk staff has remained consistent during the two years I have been visiting, and they are very friendly and helpful. There is plenty of parking in the Galleria area. Their frame prices are reasonable as well. Glad I found Eyecare Essentials and hope Dr. Bari practices for a while.

I've gone to 2 Lens crafters one in L.A and the other in Scottsdale and I refused to do business…read morewith them because the associates were rude ! I said well I'll give LC one more chance before I go to another optical place because I like Lc but I can't do rude ppl. Then I met Ms Ladonna and she is so sweet and so patient at the bee cave location in Austin ( I travel a lot so I'm always in different cities) Ms Ladonna thank you for treating me and my daughter with respect and dignity Thank you for helping me maximize my insurance and getting the best bang for my buck I appreciate you and Lens Crafter needs to know you are a !!

Beware of this place, and always be certain to check yor invoice. I bought prescription sunglasses…read moreand eyeglasses at this place and discovered, after I got home, that I had been charged $35 for an eyewear protection plan on both sets of glasses. The problem here is that nobody asked me if I wanted it, or even told me I was being charged for it. I didn't even have a pamphlet explaing what it is. Also, this was charged to my flexible spending account debit card. This is not an eligible expense, so I now have to call my plan administrator so that I do not get a %100 penalty for the erroneous charge. So, like I said, be careful and check everything on your receipt befor you leave.

Do not patronize this, or any other, Sunglass Hut. They'll lie about the protection plan, and you…read morewon't be able to ever redeem it. It's a scam. They won't help you when you call the customer service number. Additionally, your receipt will mean nothing. It's worthless. Buy your glasses from Amazon or another online retailer. This place has turned into a straight up scam, and there's no accountability.

I visited the Sunglass Hut in Corpus Christi for my husband's birthday back in May. The employees…read morewere wonderful and helped find exactly what I needed. I had seen the discount at Macy's and asked if they honored the same and they did. They applied a Mother's Day discount and I was on my way. A couple weeks later, I visited the Barton Creek Mall location with my husband because the glasses I picked out for him were not the right ones. When it was time to swap them out, the new sunglasses were less expensive than the original ones I bought so I expected a refund and that's what the store rep confirmed as well. Well, when it was time to pay, the employee said it was going to cost $40 more for the cheaper sunglasses because he could no longer apply the Mother's Day discount. Even the manager could not help me. I bought the original sunglasses on Mother's Day with the discount but with the exchange, there was nothing they could do. How ridiculous is that? It does not make sense. It's a money grab. I paid over $250 for sunglasses but they could not honor the discount originally provided? Do better, Sunglasses Hut. Disappointed is an understatement.

I went to Tyler's to get new sneakers. Caden was very helpful and patient as he got me new sizes…read moreand colors. I am happy with the customer service and can't wait to wear my new sneakers on a walk.

I ordered a North Face Hat. It was $41.48. I need to return it. The hat was in perfect condition,…read morenever worn, both tag and sticker in tack. Shipped back in their original box and packing. However, this ridiculous company only refunded me $25.48. This was a small return. I can only imagine what happens with larger items. For a company that has been in Business for 46 years, I'd expect much more. They are far behind their competitors. It's ok, I'll eat the cost and will stay away from this company in the future. Jared Harms Order #215396

On 10-30-19 I left my new frames with the optician to have new lenses put in. My frames were not…read morepurchased there, but in another country while on vacation. I was told that the type of material may be damaged when lenses placed, they were not, and the optician broke the arm while trying to mold them. They cracked in two! She handed the broken arm back to me without a single "I'm sorry", and she was sure I could find a US distributor to replace the arm. I spent $500 on lenses, waited until March to receive a new arm from the manufacturer, and I won't ever go back here again. I own my own business and I would never treat a customer with such disdain and disrespect. I'd be out of business. It's a shame, the eye Dr. was pleasant and thorough.

This place ROCKS! I was experiencing a stye on my left eye and called the staff to get some help…read morewith care for my eye at home. The staff called me within an hour gave me instructions for taking care of my eye at home. It turned out that I followed her instructions and my problem is resolved. I am very thankful and blessed with the staff of Lakeway Optical. L Jordan

Absolutely loved my experience with their staff! Dr. Kindla was so kind and amazing! The team was…read moreextremely helpful with helping me pick out two frames and contacts! They have so many great options with frames for glasses. I can't recommend this team enough.

I really wanted to have a better experience here, but unfortunately, it turned into a long and…read morefrustrating process that never resulted in a proper outcome. I initially came in for an eye exam in August 2025 and had no issues getting my contact lens prescription, which I use daily. However, when my allergies flared up later in the year, I reached out to get my glasses prescription so I could switch over. That's where things started to go wrong. The prescription I received included a pupillary distance (PD) that was not actually measured--it appeared to be defaulted. At the time, I didn't know this, so I used the prescription to order glasses online. When they arrived, I couldn't see out of them at all. When I went back in, the PD issue was acknowledged as a likely cause, but I was also told the prescription itself was "accurate," which was confusing given the incorrect measurement. To their credit, they remade the lenses for two pairs of glasses, and I also purchased a third pair in-store using my insurance. Unfortunately, even with updated PD measurements, none of the glasses worked. My vision felt completely distorted--like looking through a funhouse mirror--and it was honestly not safe to drive. I returned multiple times for adjustments, including changes to the prescription, but nothing resolved the issue. I was repeatedly told to "give it time," even though the problem clearly wasn't minor adjustment discomfort. On top of that, communication and wait times became another issue. During one visit, I waited about 45 minutes without any update, only to find out staff was tied up and short-handed. That should have been communicated upfront. I will say that Kevin and Ashley were kind, empathetic, and genuinely tried to help throughout the process. I appreciate their efforts. However, the overall experience still fell short. What was most disappointing was the response when I called to ask what could be done about the money I had spent on lenses that still didn't work. I was told it might be best to "put a stop" to further adjustments since they had already paid out of pocket--despite the fact that these issues were not caused by me. That response felt dismissive and unprofessional given the situation. I ultimately sought a second opinion elsewhere and immediately experienced a higher level of care, attention to detail, and accuracy. I think the biggest takeaway is this: when it comes to vision, precision and thoroughness are critical. Measurements like PD should always be properly taken, and when something clearly isn't working, patients should feel supported--not dismissed.

Yesterday, I had a strange experience I usually go Walk and get some exercise with my dog and was…read moreapproach by a man who wanted to give me his business cards which I thought okay maybe he's wanting someone to help his business but yet he was pursuing me afterwards. I then felt that he was following me and I felt unsafe. So I started walking faster and this was around the Courtyard area where they have a large grassy arena. I then tried to avoid his eager ways to communicate with me, I then went toward my car to leave and ask if I needed help with my dog carrier. I then knew I was being followed. I left and then realized I may try to get a friend to join me next time. So point is my review has to do with safety, I felt uneasy. I always felt safe here now things are different and changing so if you are by yourself and you are female and you feel on safe either leave or go have a chaperone walk with you. The presence of this individual was very uneasy I come here all the time for years this is the first time I ever had this issue. Stay safe

I really like this outdoor strip mall. There a lot of nice restaurants and cafes around with…read moredifferent cuisines. I also appreciate that Hill Country Galleria also organizes multicultural themed events during festivals, catering to folks who live in the Bee Cave/South Austin area. The holiday season decor and lights in December was beautiful and one of my favorites in the Austin area. They also had other activities during the month including an ice rink and free pictures with Santa in his workshop!