I worked with Ted on ordering a new pair of frames. I gave him a call ahead of time to confirm my…read moreinsurance allowance. They were pretty busy when I walked in so I was able to look for the frames I wanted and be prepared for a fast checkout. Made even faster by Ted. By time he got to me, I was out the door in less than 5 minutes. That's me confirming the frames I wanted, checking out, AND him tightening my current frames that were a little loose. Some people are really just incredible at their work and I appreciate Ted for that. Definitely would recommend Visionworks on Randolph. Such a great Team.

My family is going there for many years and we are extremely pleased with the service we received…read more Ted is super!

I'm a longtime customer of Warby Parker, and one of the main reasons I keep coming back is the…read moreconvenience, consistency, and great customer service. When you invest in a good pair of frames and lenses, you want to know that support is there when you need it -- and that's exactly what Warby Parker delivers. No matter where I am in the United States, I can walk into any Warby Parker location, bring my glasses in, and get them adjusted quickly and professionally. That level of nationwide consistency is worth the price to me. The process is simple -- if it's busy, they'll take your information, send you a text or email, and you can go about your day until it's your turn. Very efficient. The store itself at Atherton Mill is beautiful -- clean, well-organized, and thoughtfully designed. I always appreciate the natural wood finishes, skylights, and the clever way they merchandise the frames. Everything feels modern and welcoming. My one small disappointment after moving to North Carolina from the Bay Area was the limited availability of low-bridge frames. In California, those options were plentiful, so I came in with the same expectation here and it wasn't quite met. Hopefully that continues to improve over time, because representation in fit options really matters. That said, the customer service has always been excellent. I never have to wait very long, the staff is professional, and the environment is consistently pleasant. Another bonus is the location. Atherton Mill is in a great area with plenty to do while you wait -- there's shopping, coffee, and places to browse. You can easily spend a little time window shopping at nearby spots like Lululemon, West Elm, or Anthropologie, which makes the visit feel less like an errand and more like part of your day. One practical tip: Parking at Atherton Mill can be a bit challenging, especially during busy times since there are several restaurants and retail stores in the area. Just be patient -- you'll find a spot. Overall, I truly value the reliability and customer care Warby Parker provides. Great service, beautiful stores, and dependable support wherever you are.

My friend's eye glasses was bended after the Halloween Dance party that it was dropped and stepped…read moreon. My friend was very upset as she could not see without the eye glasses. We were recommended to come to Warby Parker at Atherton Mill, 2000 South Blvd. First, the staff was very professional and welcoming . and Ms. Licensed Optician Lily H came to us and offered assistance sincerely. She is so awesome, she fixed the damages on the eyeglass frame on the spot after 20 minutes. She is very friendly and we asked to offer a fee and she told us that it was at NO COST to us. My friend got her eyeglasses back joyfully as she could see now as the eyeglasses was fixed just like NO accident happened . Thank you so much for the Optician Lily H and she offered a big help which meant so much for others. Kuda to Lily and we would like the Warby Parker recognized her services offered to customers without reservation. Thank you for Warby Parker, and especially for Lily H, the Licensed Optician. We will come back for business, for sure.. Thank you for posting this review. Best Iris H.

I had a horrible experience here last week when trying to get an eye exam. I spent almost 2 hours…read morethere and left without the exam being complete. The sales associate, Sonya, was helpful by starting my exam because the other staff was still at lunch during my appointment time. That portion was seamless and she was very nice. However, the technician that started the next portion of the exam was unprepared and unprofessional. She started off by admitting she forgot to put the camera she needed on the charger while at lunch but got technical support on the phone to try to fix the issue, as if she hadn't just told me the camera simply needed to be charged. After other technical difficulties and her storming out of the exam room a couple of times, I decided to leave because I didn't have any more time to waste. Sonya earned the 2 stars. I would never come back to this location after this experience.

Great glasses @ a Great price!!! Friendly staff, I highly recommend it. 2prs of glasses for 509.00,…read moreI felt like I won the lottery.

I have been coming to this location for a few years. I have never had any issues. The only…read moredownside, is each year I return its a different set of staff. That in itself can say a lot about a business. Nevertheless, I'm in and out in a timely manner and everyone is always professional. One thing I did notice on this visit is that Dr. S seemd a little rushed today. I did take up a little more time than normal only because I had issues getting the new contacts in. However, he did put them in for me and had a staff member show and help show me an easier way to get them in and out which was really helpful. It was just apparent he was ready to move on to the next patient. No one ever likes to feel they are rushed no matter the situation. Great and convenient location for me. Clean facility and they have a great selection of glasses to choose from. No pressing issues.

Been going to this location for years, never had any issues with the doctors or staff. I had an…read moreappointment at the end of June and did not get my glasses until the end of July. They were not professional enough to tell me the frames I ordered were on back order, and when I went to the store to inquire about my glasses they still did not tell me my glasses were on back order. They had two employees looking for a good 5 minutes knowing they weren't even at that store. So they eventually told me they would be done in a couple more days, fast forward to then still no update. So I call the facility and that's when they finally tell me the issue and tell me that they would add a 40% off my next purchase for my inconvenience. When I went to pick up my glasses I mentioned the 40% off to the lady at the desk and she said there was no note made so I would have to call back in a few days after she talks to whoever I talked to. Absolutely ridiculous I will never go back to this location.

Low key, Target Optical is the vibe. Might be the best kept secret in the eyewear game. The…read moreoptometry department is kind of like an LLC, a rotation of doctors and no one pays taxes on the place if you get my drift. I'm an Emporio Armani guy when it comes to frames. Classic styles and they're wide enough to fit my huge dome (I've lived with this all my life). Customer service is great no matter who takes care of you. Service with a smile...

Wonderful experience! Melissa is incredibly helpful, answered all my questions, and helped me…read morethrough the process when I needed to change my new lenses. Great customer service. Would absolutely recommend this location!

The clinic was empty when I arrived for my appointment so I had no issues checking in, front desk…read moreis the same person that pulls you back to start the eye exam before seeing the doctor. She was nice and welcoming but the doctor not so much, he didn't introduce himself nor did he greet me he just told me to follow him into the room and have a seat, after that interaction I just felt uneasy afterwards. He started things without explaining what he was going to do or what it was for. Afterwards I went next door for the frames and lenses and I was assisted by Mari and she was extremely helpful, kind and informative and made me feel comfortable. Mari definitely needs a raise because while she was helping me she was also the only one picking up the phone to assist callers as well and because of her great social and professional skills. I gave this place 3 starts because of the doctor, I never even learned his name but he was a short white male that had grey hair and that's all I learned of him.

Horrible experience We walk in and everyone is busy. I get that, no greeting. 2 customers and…read moreone on the phone. Employee comes over to tell us where she wants us to sit and wait. Fifteen minutes pass, another customer comes in and sits . She gets waited on. We wait 5 more minutes to explain why so rude to 2 seniors. We left. Obviously customer service stinks.

7/27/21 So by the…read moretime I picked out my glasses last time and received them, I was so pleased with the overall experience that I scheduled an appointment for my mom to have her exam. I liked how safe the experience was and that is always something I'm thinking about for my Mom. I have to say I am more than pleased with how both Lynn and the technician took care of my Mom. They were caring and gentle. My Mom is not in the best of health and the technician was SO patient with her. There was some trouble with the machine so the appointment took a lot longer but the challenges were communicated throughout with apologies. The tech did a much better job with addressing the issues I had for the first appt. Its almost as if she read my review! I love the prescription sunglasses I picked out which didn't even take a full two weeks to come back. My regular glasses was the first time I got progressive lenses. After two weeks of wearing them and not adjusting, I brought them back today and Lynn was happy to make adjustments. I would encourage anyone who wants no fuss with personalized experience to get their eye exam and/or glasses or contacts to come here. No waiting in a room full of people. The selection of glasses is limited but just fine for my needs.

I got 2 pair of glasses from Kris and I am very pleased with the price, fit, and stellar services…read more Highly recommend!

customer service was horrible as soon as I walked into the store MIKE was being very rude & then…read moreonce I said something to him about being rude he proceeded to call me broke & other things to a CUSTOMER Which is very much worth termination at this point . DO NOT SHOP HERE & I also will be making a review on my TikTok of 149,000 followers this type of customer service will not be tolerated in 2025

First time coming to a pawn shop. They had some pretty cool things here a telescope $100, authentic…read moreLouis Vuitton bag, Ray Ban sunglasses prices ranges between $70-100. Nikki the assistant manager was very helpful and patient. Love the customer service there.