Amazing products and amazing customer service from Brittnye and Ashley! Store is nice, clean and…read moreorganized!

There's 2 sunglass huts in Carolina place mall. So if one doesn't have the selection you wanted the…read moreother probably does! Both employees were great and helpful. We purchased the new wayfarers last month and the original club masters this month. Nice cases included and I like their policies. You can return your sunglasses within 90 days. You can get a 50% discount within 12 months on a new pair if broken within period. Nice stuff!

New in town. Stepped on the one good pair of glasses I have. Googled business which might repair…read morethem and came across Sally's Optical. Even though it was a 25 minute drive, I made appointment for today. Morgan greeted me very personably as I entered and after I showed her damage to frames, she took them and in less than 15 minutes brought them out to me as good as new. When I pulled out my wallet to pay, she said there was no charge. This visit exceeded my expectations. Plus, the business had a really cool vibe and very friendly opticians. I will certainly consider them for any future optical needs. Thank you Morgan and Sally's Optical. Frank A.

Sally's is super fun and their staff make you feel so welcome!! They are very helpful and honest…read morewhen making a choice on style shape and color for you. Love Sally's and it is great to have the opportunity to write a review!!

Finally!!! I made it to Johnny Fly Co! I purchased my first pair of sunglasses back in 2016 at a…read morepop up shop in South End. A month later, I accidentally sat on them and a part of me wept. Fast fwd to a few days ago. I intentionally went in to get new eye glasses and I brought with my 10 year old broken glasses with me. They got me squared away with new eyeglasses and then were graciously excited to help me with me "vintage" sunglasses from 2016. I love them and their customer service and authentic natural vibe. I can't wait get my new glasses and rock local eye wear!!!

Just got my first pair of Johnny Fly glasses (Splinter model) and I love them. Stylish, durable,…read morelocal, unique, and sustainably made. I visited the actual store in Charlotte's NoDa neighborhood to order and loved the friendly service. I'm an older guy with with triple progressive lenses so I'm always a bit nervous about finding the sweet spot where I can work at the computer at different distances. Not to worry. Hands down, the adjustment to these glasses was seamless and the easiest I've ever had. Thanks for a great product.

Worst employees and manager I've ever met... we bought three pairs of sunglasses and when we got…read morehome we realized one of them had a tiny chip in the lens so I went to return them and the manager came full force and was attacking me saying it's my fault and how I'm trying to scam them when I never even asked for a refund or new pair I just asked how we can get them fixed or where we can send/bring them to get fixed... remind you these are almost $400 sunglasses.. she threw a box at me and said here send them to the company and you can figure it out from there.. like what the actual... Never giving them my hard earned money again.. Luckily we called the company of the sunglasses we bought and they were amazing and super helpful! They kept apologizing even though it wasn't their fault!

Excellent customer service and a very knowledgeable and engaging staff (good job cute guy with…read morebeard!). All that said... they don't carry Tom Ford??? REALLY?!? If you can't sell them at Southpark, where can you?

Very displeased. I called to inquire about my eyeglasses and was promptly informed that they were…read morenot in (without even checking/confirming)- "we will send a text when they are in". Text received 30 min later. Called while on my way to pick up eyeglasses and confirmed 5pm closure. Arrived ad 4:55pm- two other customers had been waiting as well... CLOSED. Knocked on door. Called. NO RESPONSE. The could've left a sign explaining why they were not open during business hours. They could have informed me when I called that they would be closing early. Now I'm inconvenienced by having to wait another week (business travel). POOR SERVICE DELIVERY. This will be my last transaction with this store... two poor interactions in one day. I work too hard and pay too much to experience what I did today. It has been said, "It takes years to gain customers and seconds to lose them." So true.

Love Dr. Rachel and her staff. They take excellent care of my vision and their customer service is…read morealways top notch. Last time I got new glasses they noticed what could have been a weak spot in the frame. The frame broke so I went back. Since the lady who fitted me thought there was a chance the frames MIGHT break, she preemptively ordered a second pair of frames and put them back for me. She popped the lenses in the new frames and sent me on my way. What would have been a 2-3 week ordeal somewhere else took 15 minutes at Belmont eye and no charge!

Looking for the newest in eye glass sun shade wear, this is the place. The staff was nice and the…read moreselection was really nice. Paid a fortune but got a great pair of shades

Don't wait your time here. The staff here just leave you with an uneasy feeling. Very pushy and…read moremake you feel like they are watching constantly like you like they don't trust you and it just makes for a horrible sales experience. On one occasion I had a customer service issue and asked to speak to the manager and it's clear where the direction in the store comes from as she was beyond rude and unhelpful. Apparently this store just operates this way. I've talked to at least half a dozen other other people I know who have had similar negative experiences with this store. I even wrote to Sunglass Hut about the experience and that must have fell on deaf ears. My days of shopping with them are over. Perhaps with a better manager and better staff training this could be a better place to shop. The only thing I can say positive is that they have a decent selection and a convenient location. But the staff and sales experience are not worth the trouble. Save your time and frustration and take your money to another store.

I'm a longtime customer of Warby Parker, and one of the main reasons I keep coming back is the…read moreconvenience, consistency, and great customer service. When you invest in a good pair of frames and lenses, you want to know that support is there when you need it -- and that's exactly what Warby Parker delivers. No matter where I am in the United States, I can walk into any Warby Parker location, bring my glasses in, and get them adjusted quickly and professionally. That level of nationwide consistency is worth the price to me. The process is simple -- if it's busy, they'll take your information, send you a text or email, and you can go about your day until it's your turn. Very efficient. The store itself at Atherton Mill is beautiful -- clean, well-organized, and thoughtfully designed. I always appreciate the natural wood finishes, skylights, and the clever way they merchandise the frames. Everything feels modern and welcoming. My one small disappointment after moving to North Carolina from the Bay Area was the limited availability of low-bridge frames. In California, those options were plentiful, so I came in with the same expectation here and it wasn't quite met. Hopefully that continues to improve over time, because representation in fit options really matters. That said, the customer service has always been excellent. I never have to wait very long, the staff is professional, and the environment is consistently pleasant. Another bonus is the location. Atherton Mill is in a great area with plenty to do while you wait -- there's shopping, coffee, and places to browse. You can easily spend a little time window shopping at nearby spots like Lululemon, West Elm, or Anthropologie, which makes the visit feel less like an errand and more like part of your day. One practical tip: Parking at Atherton Mill can be a bit challenging, especially during busy times since there are several restaurants and retail stores in the area. Just be patient -- you'll find a spot. Overall, I truly value the reliability and customer care Warby Parker provides. Great service, beautiful stores, and dependable support wherever you are.

My friend's eye glasses was bended after the Halloween Dance party that it was dropped and stepped…read moreon. My friend was very upset as she could not see without the eye glasses. We were recommended to come to Warby Parker at Atherton Mill, 2000 South Blvd. First, the staff was very professional and welcoming . and Ms. Licensed Optician Lily H came to us and offered assistance sincerely. She is so awesome, she fixed the damages on the eyeglass frame on the spot after 20 minutes. She is very friendly and we asked to offer a fee and she told us that it was at NO COST to us. My friend got her eyeglasses back joyfully as she could see now as the eyeglasses was fixed just like NO accident happened . Thank you so much for the Optician Lily H and she offered a big help which meant so much for others. Kuda to Lily and we would like the Warby Parker recognized her services offered to customers without reservation. Thank you for Warby Parker, and especially for Lily H, the Licensed Optician. We will come back for business, for sure.. Thank you for posting this review. Best Iris H.

The staff was very helpful in helping me find just the right pair of glasses. They allow you to…read moretry on anything in the store and sanitize all pairs after you've tried them on. Upon checkout, the clerk informed me that the special allowed me to buy a second pair at 50% off. Sold! I walked out with two new pairs of glasses: spotless store and accommodating staff.

Great staff, great sunglasses, really happy customer!…read more Walked in today and one of the associates was cleaning the windows and opened the door for me. I'm very knowledgeable on Oakley's different lenses, frames, etc but she walked me through the "Custom" process and I was able to essentially build my perfect pair of sunglasses. I wanted to get a second pair of lenses so I'd have a couple of different options for full sun or cloudy. The manager made sure I got the best deal and I was able to get yet another pair of frames with my second pair of lenses, for the usual cost of just lenses! Are Oakleys a bit on the pricy side? Sure, but I drive 50-60k miles a year and I'm willing to pay a bit more for peace of mind. I'm not too sure of the steep clothing prices though, but not really what I came in for. Be sure to ask the staff about the Prizm lenses. They are polarized, plus they take it one step further with selective wavelength filtering based on their specific use case (ex. they have Golf, Road, Trail, Daily, etc..). I live much closer to the Concord Mills store, but the last time I was there it was so busy I couldn't get anyone's attention. I'll stick with this store and their superb staff!

Great service! Great selections! Awesome shoe selections! Love the staff! Priced right!read more

Selection was not the best. It would be great if there were some baker, polar, weekend, or…read moreprimitive decks. Also 97$ for a board with grip sucks. Guys in the shop were nice though