I'll give them 5 stars because they honored their warranty and fixed my glasses at no extra charge…read more The first time they didn't quite come out right because the prescription was a little off, but they fixed the problem.

That time of year exam + new glasses appointment at Americas Best Contacts & Eyeglasses…read more Dr. Nguyen is a very good Optometrist. The location has a very friendly staff with great customer service. There's plenty of parking America's Best is in the Walmart Plaza on Broadway in Chula Vista. I recommend this location! Happy Yelping :)

Very disappointed at this location in Otay Ranch. Been going on this branch for a very long time…read more Since then the customer service here degraded from awesomeness to sucky! I ordered replacement on both of my glasses (1x meta glasses and a regular eye glasses) I purchased an insurance for both, My meta got deeply scratches on one of the lens and my regular glasses broke and need replacement. I got a text message that one of the glasses is ready for pickup. To save time on pick up, thought I call to check if both are in if not I will wait for the second pair to pick them up at the same time. I was out on hold (She says I will check it for you. 18 minutes later on hold, as in no one came back. I hanged up! Bad service for a paid glasses!!! This is not the first time that I called to check on status of my glasses. It seems that every year this has happen after they got paid for us buying glasses with prescription. We will have to look for a different location for our next prescription which happens to be this year. You gave them a chance and still do the same thing. We are a family of 5 that all get prescribed glasses here. It is not our loss... It's yours!

I rarely write negative reviews, but my experience with LensCrafters has been extremely…read moredisappointing. I ordered and paid for a pair of Ray-Ban sunglasses on July 26, replacing the exact same pair I had purchased from them about three months earlier and unfortunately lost. The first order was incorrect, and when the glasses arrived nearly two weeks later, no one contacted me. To make matters worse, I was even told through my voice message that I had already picked up a pair earlier that week, which I had not. When I expressed my frustration and asked for a refund, I was asked to give them another chance and was assured the replacement would be rushed. Nearly two more weeks have passed, and I still do not have my glasses. I stopped by on August 21st and told it still was not in. Then I receive an email stating the order was just placed after I visited that day! What has been most disappointing is the customer service during this experience. During the last visit the staff person was callous, offered little empathy, no real apology, and very little effort to check the status or help resolve the situation. Mistakes happen and I understand that. But responding as if I am being unreasonable or I'm wasting their time in unacceptable. I ordered a set of regular sunglasses over a month ago and they make it seem that's the long waiting period is the norm. The lack of professionalism, communication, and genuine concern is what prompted me to write my first-ever poor review. I expected much better from LensCrafters. And I'm still waiting...

Titus thank you for best customer service patience with my deaf mom . Great glasses . Great appt…read moreand wit time very helpful

Finally it was time to replace my glasses after 10yrs. Good news, im not going blind LOL. anywho…read moreGREAT PROFESSIONAL service from Vanessa! really sweet and nice. There was a customer that was a little grumpy and rude to Vanessa while i was at the waiting area and Vanessa handle it very professionally. Kudos to her. They took care of me and explained my vision results and assisted with replacing my 10 yrs glasses. The process was quick, my eye insurance sucks. Cant wait for my glasses to come in next week. Yeee!

I had an amazing experience getting my eye exam with Dr.Stephanie Yarnell! She took her time asking…read moreme questions about my comfort and functionality of my previous contact lenses. She values her patients input and it really shows through her work. Front desk was also very friendly, especially Alejandro!

My family and I have been coming here for a few years now. They are out of network for VSP but…read moretheir prices are still way more affordable than when I went to an in-network optical. I went again today and I'll just say what I paid out of pocket for my glasses was a third of what I paid in-network elsewhere. Dr. Shamsaee is really knowledgeable and patient. I needed dual focal contacts last year and she worked with me several times to find the right combination. Their optician, Alejandro, super friendly and knows what he's doing. Great customer service. He was willing to price out several pairs of frames for me so I could decide on how best to use my insurance benefits. No hard upsell like at other places. I told him what I needed and he gave me the quotes.

Personally want to thank Stanton Optical Broadway for the PHENOMENAL customer service that your…read morestore associate Gerald provided me today at your 1295 Broadway Chula Vista location! Glad I was eager to have asked Gerald about the glasses I have been using from driving. Those glasses actually WEREN'T driving glasses, they were meant for reading. * Note- Highly recommend to call ahead of time to make an appointment at any Stanton Optical.

worst place ever!!!!! very misleading ads. you do not get 2 pairs for 79 dollars..its all bullshit…read moreto get you in the door. one pair of friggin plastic frames and lenses over 300 dollars gtfoh..then they told me glasses will be ready in 7 days now they say 14..never ever again. i gotta leave a star to post review but actually its negative stars

Buying Sunglasses every time I am looking for a new look, amazing place to shop, excellent service…read moreand great prices

Excellent service, price and variety, so much variety that is difficult to only buy one pair…read more.. love my new Sunglasses

I went in for a second opinion just to have the doctor look in my eyes and see if I'm okay to get a…read moreSLK procedure by another doctor he said yes it's okay but when I left after whatever they did to me I had stinging in my eyes felt like there was something in my eye it hurt it stung I had to go back to them for eye drops and they wanted to cancel my appointment and part of me some things that they did it on purpose so they can make more money billing my insurance twice

customer service needs to be improved. You have an associate who works for your company who is very…read morevague, dismissive and short temperate and rude. Her name is Jo

Great customer service, good selection of glasses! The managers were very helpful, gone to other…read moreOakley stores in San Diego, this one's my favorite!

I had a great experience at this oakley store. Carlos was very helpful, he explained my warranty in…read moredetail and made sure I got exactly what I needed. He was professional and efficient, shout-out to him for the great service!