It is always a pleasure to visit Otay Ranch Eyeworks. I have been a customer for about 10 years and…read morehave never had any issues. The staff is efficient and friendly.

This was my first time visiting, and I had a good experience for my annual eye exam at Otay Ranch…read moreEyeworks. Dr. Kim was nice and super informative. I didn't not browse the glasses selection so I can't quite speak on that.

Doctor and Staff are friendly and accommodating. They looked up my insurance and informed me what…read morecoverage I have.

Two stars is for Elena - she actually deserves 5! Dr. B - not so much. I've had issues with the…read moreoffice returning my calls after leaving voice mail. But my main issue is with one of the optometrists. When I asked to switch optimetrists a couple of years ago because Dr. B wasn't the most inviting guy, the receptionist said that I couldn't - I had to stay with the same guy - so I kept coming here since Elena is AMAZING! But, 3 different times I have told the doctor that that the contacts that he fit me for or glasses prescription did not work and hurt my eyes. His response each time was to get used to them. I have had glasses just sit in a drawer for years because they were a waste and I was told that I would have to pay for the lenses again. Last year I was given contacts to wear home. I told him that I couldn't see a thing - I couldn't even see/sign my receipt and he wanted me to drive home in these contacts! Thankfully Elena had me throw the contacts away and gave me my previous prescription back. I'm always told to get used to them and "that's what the computer says". This past December Dr. B gave me a new prescription for glasses. When I received them 2 weeks ago, I told the office that they hurt my eyes. Dr. B took be back to test me again. He told me that the prescription he gave me should work - I told him that I couldn't explain why, but my old prescription was still better and asked that my lenses be replaced with my existing prescription. I have been wearing my old glasses (which are great, but needed additional pairs). I received 1 of the 2 pairs of glasses back today and my old prescription was not given to me after requesting it. I have no reason to argue or not change my prescription. I have put up with this guy talking trash about the girls up front not updating info in the computer, the computer being too old, too slow or not working. This past visit he complained that "whoever worked on Saturday" doing something to the eye machine and that I could not put my face against it when doing my vision test. This guy complains EVERY time I'm there. I don't come to my eye appointments for prescriptions that don't work for me and to hear the optometrist complain about co-workers or equipment in the office. Again, Elena is the only reason I kept returning. I think it's time I changed offices, especially since I am not "allowed" to see Dr. Mascarena apparantly...

I had a little issue with something looking for a part. The employee said they don't have a part,…read morebut he did fix my issue and helped me with the problem I had. Thank you

ordered a pair of sunglasses using my prescription and went to pick it up today only to find they…read moreused the wrong prescription. How can this happen? No comment from staff about their mistake, only to say I will be contacted when the correct lens arrive. Never again!!

Very disappointed with the service at LensCrafters in Otay Ranch Mall. My husband purchased a pair…read moreof smart glasses that turned out to be defective from the start. When we returned to the store, instead of taking responsibility, they tried to make us use the insurance we purchased--with a $125 deductible--even though this was clearly a manufacturer defect. They then sent us all the way to Oakley in Fashion Valley to handle the issue ourselves. After driving there, Oakley told us that LensCrafters should have handled the exchange in the first place. Only after Oakley contacted them did LensCrafters agree to replace the frames. When we went back, they said the frames were out of stock and would take 10 days. It's now been over 12 days, and they still have no idea when they'll arrive. Poor customer service, lack of accountability, and a very frustrating experience overall. I wouldn't recommend this location.

I have been coming to this location for 9 years, and I have always had a great experience. Isaac,…read morethe store manager, is always available to answer any questions if any staff member is unable to. I am beyond satisfied to say that everyone at this store goes above and beyond to make my life easier. Excellent training for your staff, Isaac. They are caring, concerned, and receptive to my needs. I get my annual eye exam here and my prescription glasses. Isaac never disappoints. He has excellent customer service skills, is helpful and friendly, and genuinely cares. He has accommodated me on various occasions. He definitely wants to assist and make every customer's experience great. Lauryn helped me decide between a few frames that I wasn't sure about. She gave me her honest opinion on my new glasses and advised me on various options I could add before I made my final purchase. I want to make it known that Isaac and Lauryn were the best at this Otay Ranch mall location. Thank you for the fantastic experience for management and staff. Once again, thank you for all your help.

The customer service and professionalism is flawless. My family and I had our first appointment…read moretoday and it was amazing. The young lady at the front desk was beautiful, friendly ,welcoming and professional. I apologize I don't remember her name. Ms. Barbra took care of my testing and I felt so comfortable with her,it felt like we've been friends for along time; just a beautiful person inside and out. Dr. Alissa (I'm sorry if I misspelled your name) very thorough, listened to my concern, very pleasant and professional; have state of the art equipment. Mr. Cesar helped me select our frames and he was so fun, knew my style right off the back. He was patient and just amazing. We will come here for now on and spread the word. A beautiful selection of designer frames, gorgeous and clean establishment with fabulous & beautiful doctors and specialist to match. Thank you to the whole staff, Fitzpatrick Family

I rarely write reviews, but this experience compelled me to share. I've been a loyal customer of…read morePack & Bianes (Eastlake) for over 10 years and have never had issues until now. I recently received a pair of prescription glasses, but unfortunately, the prescription was incorrect. I had to return them to be fixed, which was already inconvenient. What was more disappointing was that I was asked to pay additional fees for their mistake, and no apology was ever offered. Today, I received a text that my glasses were ready for pickup. I called to schedule a pickup, but the receptionist placed me on hold for 15 minutes, only to tell me that there were no available appointments and that I would need to wait another two days just to pick up my glasses. To make matters worse, the receptionist was very rude and ended the call abruptly without any courtesy. After being a long-time customer, this experience was extremely disappointing. I hope the management addresses both the service quality and customer care moving forward.

These are outstanding people they have made my glasses now for several years and they're…read moreunbelievable at what they do and how they do it I'm very honored to have my glasses made by this business thank you again

The lady AFTER the Optometrist was upselling the entire time. I've been here before and my…read moreinsurance was recognized and the cost was covered. She essentially charged for the full amount for the exam sans a 18 dollars discount (and I have great insurance) The lady on the phone said that my insurance was confirmed, and then the lady that was trying to sell me said, "let me check your insurance." AND NEVER ONCE did she say I was not covered. I called my insurance after and they said. "They lied to you ... they are not in network. I'm sorry they mislead you." Either way folks,... Nothing screams "Bad Faith Business" than that... there has been a change in this place. It's not the same,... I've recommended this place in the past... the Optometrists are great but the sales team on the floor are crooked. There are other places out there...

Excellent value, service, and selection. Excellent doctor next door. The new glasses were not too…read morestrong and the contact lenses were available immediately.

Seen today by Dr. Aileen Jacob for a new arc for glasses and Contacts and very pleased with her…read moreservice. She was fast and efficient and answered all questions. I will definitely be back and bringing my children and hubby for future care. I am also very pleased with the service next door where I had my contact lens prescription filled!! Fast and helpful service by everyone there. My drive from Coronado was worth it!

I went to America's Best in the Eastlake Village Walk on 4/1/26 (not an April Fools) and had a…read moregreat experience. Everyone was friendly and helpful. Dr. Tori Leon was great. I was thinking how can you get a good eye exam for $60 when the standard rate is about $115. But the exam was professional and thorough. I was in and out in under an hour and purchased two pairs of eye glasses.

I love this place for all my vision needs. All of the employees are so SO nice and are very…read moreknowledgeable! Special shoutout to Tim for always taking the time to make sure I get what I need! Thanks everyone!

It is easy to schedule an appointment. It is inside Costco and next to the optical store thus very…read moreconvenient. There maybe a little wait but be patient. Dr Anita Scheck is amazing, she is very personable, she is very thorough, she doesn't rush her exams and consultation. I recommend RDRO!

It pains me to tell you this story. So this is my eye doctor ever since I moved to San Diego, but…read moretoday I was truly disappointed. I waited an HOUR!! A whole HOUR on the dot. Now I must say it was unusual but it's 6:45 my appt was at 5:45. I don't want to wait around for nothing just so I can be seen an hour after my appointment. I mean it's dinner time, I don't know about you but I have a family to feed and have groceries in the car. I don't know if it's a new thing but I am really bummed. My whole family comes here and if I move doctors we all move! I have a lot of thinking to do. Goodnight!!

I was able to get a same day appointment for my son and we were able to get his contact lens…read moreprescription. (Another optical store wouldn't give him a contact lens prescription without also charging for a glasses prescription, which he had gotten 2 weeks prior at another optometrist.). We received excellent customer service and the eye doctor was knowledgeable and friendly. She even gave me a recommendation of where to buy contact lenses for the best price. I highly recommend this place.

Quick no frills. I like that they didn't try to upsell any optional services. Exam was quick and…read morethorough. Eye doctor was professional. I would recommend.