I had a little issue with something looking for a part. The employee said they don't have a part, but he did fix my issue and helped me with the problem I had. Thank you read more

ordered a pair of sunglasses using my prescription and went to pick it up today only to find they used the wrong prescription. How can this happen? No comment from staff about their mistake, only to say I will be contacted when the correct lens arrive. Never again!! read more

Lovely experience today from the check in and check out to the appointment with Dr. Leon. Dr. Leon provided such a wonderful experience and was very thorough!! As someone who has worn glasses for over 20 years it was so wonderful to be in the company if Dr. Leon who has the utmost care for her patients!!! Highly recommend read more

Doctor Tori Leon is AMAZING! been with her for the last 3 years and I love my experience with her! She also speak Spanish absolutely the best doctor for my eyes read more

Only reason I came to this located was because of their advertising same day glasses.i was told it would take 4 days for them to ready. I called on the 4th day to check the status. I was told they would be ready after 4 o'clock. I arrived a bit after 5 o'clock. Was told some machine was broken and the glasses won't be able til tomorrow. So apparently the glasses weren't touch for 4 days. I honestly do not believe any machine was broken. I needed the glasses asap! Update: we'll it's been a total of 7 days. The glasses are finally ready. The store manager had to take the glasses to another facility to get them done. But they dropped a lens and it's now scratched. Tim stated they're giving me another pair for FREE. Like why would I pay for another one pair??? It's going to take a week for the another pair to be ready. Ridiculous! For my inconvenience, the office manager is reimbursing $50.00. Wow! That's not even half of what I paid. NEVER going back! read more

Gave this place a try and had a great experience getting new glasses. what I loved was instead of feeling pressured to buy every add on for my glasses like most places brianna who helped me rather explained each option and how it would or wouldn't benefit me. she even got me this grumpy old lady to laugh. Looks like I found my new glasses place. read more

This location EASTLAKE!! Will take care of all of your needs!! The manager, Jeremy has such a KIND & courteous disposition. His customer service is the best!! This is really unheard of these days. Dr. Leon is very professional, and knows her craft! She makes getting an eye exam fun. Diana and Lianette are super fun and knows their products well. I am looking forward to my new glasses and continuing being a customer. This Eyeglass World won back a customer when another office failed miserably. I'd like the end on a high note and say that if you're ever in this area or out of the area for that matter, this is the office to go to. East Lake. read more

Stopped by to see if they could fix my daughter's glasses. A temple had become unscrewed. Gentleman took them to the back. Then a few minutes later came out with the glasses fixed! We were of course pleased with the outcome. Thank you. read more

We had an impressive Customer Service experience with the General Manager Jeremy at the Eastlake location. He immediately greeted us and patiently helped my 90 year old Mother. He listened to her needs and was so kind with her. Prices were a good value and we also appreciate Allan who had her glasses ready the same day. Thank you! read more

Had my eye appt here last month.. Love all the people here.. Especially the lady who helped me.. Thank you Maricela.. I love how everyone who entered the store including me was greated by your smile and kindness. And Thank you for helping me find frames that fit my face.. You are awesome!! read more

Eyeglass World - Loving my glasses!!! - Eyewear & Opticians Near Me - Chula Vista, California

Eyeglass World- Eastlake, Chula Vista WOW!!! I made an appointment with eyeglass world and they squeezed me in the very same day. I had a great experience with the Optometrist, she understood my concerns and confirmed them during my visit. The Optometrist exceeded my expectations and would recommend anyone to check out this facility. The staff was excellent, understanding and exuded great customer service. After my optometry appointment, I went to the sales department (next door) to purchase glasses. I was impressed with the friendly staff and the great prices. I was greeted by every single staff member at that department and Ms. Rosa assisted me with my purchase. I was so excited for my new glasses and the excellent customer service Ms. Rosa and her staff provided. The glass selection is incredible and I paid a very reasonable price for 2 pair of stylish looking glasses. I received a call the following day to notify me that my glasses were ready for pick up. Unbelievably fast service! The facilities cleanliness is impeccable, a very critical point during this pandemic. I want to thank Ms. Rosa and the staff for making me feel comfortable, welcomed, and providing the very best service they could provide. This is officially my eyeglass store and I will take this over the Zoo at Costco anyday!!! Quality over Quantity! You can't put a price on customer service, overall a great store. Highly recommended!!! read more

Eyeglass World - My new stylish glasses. Love them!!! - Eyewear & Opticians Near Me - Chula Vista, California

Went in to get my son's eyeglass repaired. The customer service was great. We got helped by Vianna she was amazing , repaired the glasses that where missing a screw and helped with ordering lens for an other pair of glasses for my son that where ready in 30 min. Sweet.Then the ordering of 2 pair of glasses for my self . Experience was great all around. Process was fast and very friendly . There is such a team work atmosphere at that store . read more

Had a wonderful experience beginning with Dr Bui! Very professional and precise. Her administrative staff had a few issues booking the appointment and input the wrong date of birth, but definitely made up for it with excellent customer service. Then here comes the mother of Neverland. Ms Cari which is probably short for Ms. Caring! She is fabulous in every way. Makes you feel like you are in a candyshop picking your fabulous pair of glasses from the variety they have to choose from. She assist you in finding the custom pair just for you knowing that you May be wearing them from 1-2 years. Had a wonderful experience and will make Eyeglass world our family's provider. Thank you read more

This review is for both eyeglass world's optometrist and eyeglass world's sales. So where do I start?? Been going to the independent optometrist next to Eyeglass world for 4 years. Our insurance covers yearly checkups for the whole family. We went there last year and it seems that he sold his business and the new optometrist who is now attached to eyeglass world told me and both my 13 year old and myself needs a prescription adjustment (which we both knew). However, she said as well that my 6 year old, 11 year old and my husband need glasses. We weren't totally convinced as the kids had their yearly checkup right before and the pediatrician hasn't mentioned anything and my husband didn't feel the need for glasses. So we decided to get my 13 year old and myself glasses from there but not the rest of the family. Went to Costco for a second opinion, paid out of pocket and it turned out that none of the three needed glasses (kickbacks????). So we stopped going to this optometrist but still took our new prescription this year to eyeglass world as their prices are very reasonable. The experience was very painful. They required masks to be on at all time which is understandable but makes it impossible to see if the glasses you are about to purchase suit your face. Ironically, on the other hand, they let us try any glasses we wanted and we could put them back on the shelf without the glasses being wiped down between one customer and the other. No other virus safety precaution measures. The service was extremely slow, over 75 minutes to get the purchase done. They needed to go to the back to check if the lenses we wanted were available and it took the sales person over 10 minutes (he might have gone on his break- idk) to come back and let us know that they had our lenses in stock. He did the same thing twice, once to check on my 13 year old's lenses and a second time to check on mine instead of checking on both at the same time. The sales person was rude when asking why does it take so long. A few days later, went to pickup the glasses and had to wait over 25 minutes just to be handed the bag. I had to tell them that we need to try to glasses on to make sure they fit properly as I really didn't want to go back again. Very slow service, sales people that are rude and no regard for the customer. Don't waste your time at that location. read more

The doctor who did my eye exam was really nice and I appreciated her help getting me contacts. When I got home and placed my order it was canceled because the prescription they gave me on paper was wrong. Now I have to wait for them to email the new prescription because when I called they said they had no doctors there today and I also have to wait to receive my money back from the place I ordered them. This could've all been avoided if they just given me the correct prescription. read more

I bought two pairs of glasses for over $100 and they broke the first pair while adjusting the right lens and now I have to wait further to receive them and not only that, they didn't even give me the clothe which is supposed to come with the new pair of glasses... apparently because they haven't received the shipment in a couple of months?? But what kind of eyeglass store does not have those? I paid over $100 dollars to not even receive a clothe? Seriously? They could have communicated that before. read more

I came in today for an eye exam and to buy a new pair of glasses because I had lost mine. It was super fast and the doctor was super nice! Vianna was super sweet and helpful while I was looking for a pair that fit me and while she was checking me out! I'll definitely be back for my next pair of glasses! read more

I tried to be nice and understanding but I just couldn't do it anymore... My first time visiting and I had an eye appointment at 9am on a Saturday. Just my luck, but the person who had the keys to open the place was late and I had to wait about 30-45 minutes before someone came with the keys. Optometrist Dr. Tina Bui was wonderful! And I thought, ok this place is redeeming itself. Super long story short, I feel that this location is severely lacking in customer service and professionalism. I ended up taking my business elsewhere and seeking a refund. read more

Dr. Bui was great. She is very efficient and helpful with solutions for everyday issues with my eyes. Such as dryness, itchiness, etc. she answered all of my questions and even gave me some tips I didn't even realize I could ask about. When I picked out my frames, Robert helped me. There are so many to choose from it becomes overwhelming. Robert made that part a breeze. He's got a good eye for style and actually gave me some great choices I wouldn't have otherwise even thought would be good for me. He's personable and attentive without being pushy or invading (usually my feeling about attentive salespeople. I tend to want to be left alone). I would recommend this location to anyone unsure. The selection is huge and the help is above expectations. I had an excellent experience and will definitely be going back next year for my annual eye exam. read more

This is our 2nd time here and I should've known not to return. We spent about an hour looking at frames for my daughter and was told we can get 2 frames for the price of highest marked frame. Went to check out with out 2 frames but was told because we had insurance we didn't qualify for the 2 for $78 or any other buy 1 get 1. We had to reschedule once again another re-exam for my husbands contacts because his eyes could not adapt. We arrived for our re-exam and the "other" doctor we requested was not in for a whole week. My husband took the day off specifically for this re-exam because the only other doctor was in once a week. We are out our benefits, and old contacts. We do not recommend Eye Glass world as the services we have received are not satisfactory. We have since made another contact lense exam with another optical department and will need to pay fully out of pocket. read more

Laurelena was super awesome and sweet. So I've never been to eyeglass world since I've had my own optometrist but I definitely recommend checking them out, for an in place eye store they are also pretty affordable - they offer a 40% discount and will work with you and your insurance to get the best deal. I really hope this gets seen by management because Laura was really sweet, personable, and made me feel welcome whereas a lot of businesses make it seem like a pain for being there. Hope she gets recognized! Great work Eyeglasses World & Great team. PS Gizelle was also super cool!! I told her I was tired and she even offered to help place my order at Starbucks so I didn't have to wait. Great team, great glasses, and ambiance! They definitely will be my new place moving forward and gained my business. read more

Diana here at Eyeglass World is excellent. I brought her a pair of frames which were bent and needed repair. Diana fixed them in 5 minutes and didn't even charge me. I will be returning here for any new exam or frames. They have won me over with their excellent customer service. read more

Eyeglass World - Diana - Eyewear & Opticians Near Me - Chula Vista, California

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Eyeglass world staff Is very polite!! But eyeglasses can get expensive! They offer all this different glass, shades, frames So you come in with a promotion they have.. They start offering all this different things like Scratch guard,stronger glass and on and on!! If not careful you will Be walking out with a large bill.. But good place to get eyeglass ware if you get the basics Would I come here again??? yes.. Saves me time and gas driving down to t.j To try and save for money.. read more

Eyeglass World - Eyeglasses Michael kors ray- ban ,coach, Versace .. - Eyewear & Opticians Near Me - Chula Vista, California

I don't know what the issue is with optometrist offices in the area but I have bad luck with all of them. I really had high hopes when my insurance changed and I found out Eyeglass World was now covered by my insurance. I made an appointment a few days ago for myself and my daughter. I printed out my insurance card beforehand since I know to come prepared because I always have issues. We got checked in and the girl at the desk was able to pull up my daughters insurance (provided through me) no problem. She then tells me she can't find mine and they do not call to verify. I asked if my information would be the exact same since I am the subscriber and she said technically yes but they need to see it. She then went to get a phone number for me to call and try to get all my copays and descriptions and write them down for her. On my MetLife card it states they have a provider dedicated line to call. You would think that would be the quickest way to verify instead of having me call the general 800 number but nope, apparently it's "against company policy" for them to call. She also stated they couldn't call VSP but I have MetLife and she was in possession of my card at the time so not too sure she knew what she was doing. Why should I have to do their job for them? Sounds like they're just being lazy to me. I've never been to an optometrist where they can't make a phone call. What kind of customer service is that anyway? Needless to say, I cancelled both of our appointments. I am not going to let them make money off of my daughter when they can't even help out a brand new customer by making a simple phone call. Anyway, I guess another one bites the dust. read more

These days it's hard to find a company who genuinely cares about the customer, which I was surprised when I came to eyeglass world to do my annual eye check and every employee was welcoming and genuinely showed interest in my needs being taken care of. They made sure I felt welcomed, the place was very clean I really appreciated the covid precautions they have in place to keep everyone safe too! 10/10 will be my new spot! read more

I took my mom for a last minute eye exam and she was able to get a same day appt. Dr. Tina Bui was an amazing optometrist and was very friendly. Vianna was able to help my mom after her exam to find the right pair of frames and she was helpful, friendly and knowledgeable. Overall, they have great customer service and my mom had a great experience here. Thank you! read more

Very nice and helpful I came twice and Tiana is always helpful and welcome you with a big smile. The eye glass I have them made was old and I lost the screw and the did a courtesy replacement of screw and then I lost my nose pad a guy help me again at no charge . With a big smile . I want you to keep up your good job I am Thankful Bec my flight is early tomorrow and your still Open until 7 pm read more

I couldnt believe that my glasses got dragged and SCRATCHED when I accidentally dropped them last night , but my husband says he seen a comercial recently offering a deal I considered too good to be true ...... I called to confirm then went in person to ask in person 4 details as well as asked are there ANY hidden fees , but I walked away very pleased !! I got 2 great looking pair of lenses with frames included as well as a case for my glasses $83.00 Place was in great location and with help of MARIELA my experience was fast pleasant and took an hour to get my glasses ..... THANKS MARIELA & EYEGLASS WORLD read more

Eyeglass World - Eyewear & Opticians Near Me - Chula Vista, California

I went in to get an eye exam from Dr. Bui and it was an amazing experience. Not only did she tell me about medical advancements for people with cataracts, she talked to me about other things pertaining to health that I had an interest in. It was far more than a thorough eye exam and I appreciate the time and care that she took with me. Thank you Dr Bui, I am very happy! I then went next-door to pick out frames and Rosa gave me outstanding customer service. I was by myself and I needed a second opinion and she ended up finding two beautiful frames that I'm actually very excited about. Thank you Rosa, I can't wait to get my new frames in 10 days! Great helpful service! read more

This used to be my favorite eyeglass world. Until today's experience. I've been experiencing some pain and discomfort in my right eye for a few days now. I called to schedule an appointment and although the schedule was full the guy I spoke to was kind enough to get me in. I was on my way and got held up at a few lights so I called and spoke to MICHELLE 4:44 letting them know I'd be 5 minutes late. I got there at 4:49 and no one was at the desk. I sat down and a few minutes later (4:52) someone came to assist me. This lady says they can no longer see me because I am late. I asked why, when I talked to Michelle and she said okay. She says that michelle should have checked with her first but that she would ask the doctor to see. I went to other side of the walls to look for michelle and first everyone claimed no one was named that and then later this lady says she was michelles manager, and michelles at lunch when I said I would wait til they found who I spoke to. This lady who claims to be the manager goes to ask the doctor if I can still be seen and she comes back and says this is a new doctor and her rule is 7-10 minutes lei way only and that she is very strict about it. I said I was here within that time frame. the girl says "well she already said no" so the best thing I can do for you is comp your exam and reschedule you." I said that doesn't help me at all. I need to be seen today. If this was Dr Tina she would have seen me. The lady says well she's on maternity leave. I'm pretty sure it's not your business to tell other people the doctor's personal business. I am super disappointed in this location and will not be coming back here. I wish my favorite staff person Maricela was there but she wasn't. Not only did this incident cause them to lose a loyal customer, but 3 because my mom and brother will not be returning here as well. read more

Came back in after the GM called me to come back in for a complimentary eye exam. The service was 5 stars this time and Dr. Bui was very understanding of my situation. Updating my review to 4 stars even with the stellar service, just because of the initial experience. read more

Super bad customer service. My 9 year old son got glasses there just about a year ago. About 2 months ago scratched his lenses playing basketball in the backyard. We had insurance so we thought that we were good. Well long story short we placed the order... never called us back. My son had back up glasses so we weren't in a hurray. Called them twice lenses weren't in. Finally, today called for now the 4th time and the said that my optional insurance had expired. Totally ridiculous as I ordered these lens two months ago within the time line. BAD BUSINESS. And too bad as the whole family was customers. read more

Moderate size optometry/ eyeglass venue located in Eastlake. The same parking lot as TJmaxx and Trader joes. My son has extremely poor vision and broke his glasses at school. He can not function without those glasses. His normal optometrist stated it would be 3-4 weeks before his new glasses arrived. I couldn't wait that long. I recall walking by this store when shopping at Pier 1. So I decide to give them a try. Best decision ever!! This place is superb not only to they offer frames at a reasonable price they have they own lab, which means you can have your glasses within 3 days!!! Awesome!!! They have a very large kids' as well as adult selection. The sales associate Maricela was extremely friendly, knowledgeable as well as polite. The office itself is very roomy, well lit yet it very clean, free of debris. All the frames were clearly label with the price, clean and easily accessible. I highly recommend this place. Parking is average. read more

Im here on free insurance covered eye exam this eyeglass world doesnt even offer the same program as American best for medical and eye exam coverage but they think i can pay over 5k per eye for lasik surgery as simple as picking out contacts. I have been to eye dr my whole life if i could afford and lasik and wasnt turned down for 30 years just to hear oh pay 10k total for a now regular lasik procedure at a free exam session. This made no sense i was forced into a pair of lenses with no hopes of seein me again in future bc no follow up was suggested or mentioned. The prescription was written and i was sent off. A week later the prescription and brand provided lost its power in one eye and there were no tears or rips on my behalf bc the other contact was fine the left eye just went blurry. After being told my eyes are good health she later added you will be blind by age 40 or 42 at age 39 was very scary to suddenly wake up and not being able to see out of one eye. I went back and just felt i was rushed now im having issues and the dr did most of talkin without hearin me or advising me. She just wanted to tell me im too old and just wanted to push her lasik dr info as if she was sellin Avon products. If lasik is so common why 10k dollars when thats not the natural price for common americans and why is it not offered with the local exam as common as eye glasses or contacts. So anyways its an awful place i tried to follow up I as finally given another pair to try after so much unnecessary miscommunication. And passover aggressive attitude from the woman doctor. Then as im leaving she hold a paper i read the small print fine. Then told I need reading glasses and only need one day to know if the lenses will worked when i had the first pair for a week and had issues after that time. So she clearly was rushin me and shamin my vision and just Overall not competent as a eye dr to tell me which brands would work rather than just tell me im too old and nothing with work but her surgeon. In 39 years worst experience of my life with an eye doctor. She later said if I didnt like either of those answers, to make it worse, she told me she wouldn't be able to help me further and i should go to costco or wherever and do my business some where else!!!! Mind you i used insurance which is good for once a year. So she totally disrespectful and incompent in eastlake chula vista not a representation of America best or vision center or any optimalgist ive ever seen. They should extend there policy to that location because ignorance and incompetence is not helpful if i truly have eye issues or was she just tryin to upsell me for her commission she definitely wasnt trying to help me someone who needed this service all my life. ***FINALLY THE CHULA VISTA LOCATION ON BROADWAY HELPED ME WITH MUCH BETTER CUSTOMER SERVICE AND OVERALL EYE CARE KNOWLEDGE CARE AND PATIENCE. SEE MY REVIEW ON THERE PAGE read more

Dr. Bui is probably the best eye dr I have ever met. She was very nice, friendly, and very thorough about the exam. I told her about my concerns and recommendation about lasik. The staff at EyeGlass world are all so friendly and knowledgeable! read more

The people here make this place unforgettable! They truly go above and beyond to exceed the customer's expectations. The optometrist took her time with both my son and myself and was very patient. Everyone here is very patient! People here are very kind! My son and I have been well taken care of thanks to their specialists! read more

Disappointed... Long wait. Short staffed. Didn't need a fitting just simply to purchase a pair of contacts. In & out... Kept me waiting for almost 40 min waiting to be assisted. Needs to learn how to prioritize their time based on patient needs. read more

I had a 10 am appt. the receptionist had me fill out my paperwork. When I was done and turned it in she said I was next with the Dr. Well, by 10:50 I was still not taken back for my appt. I asked the receptionist. She said I was next. Duh. I was the only waiting. By, 11 I said I was leaving. She tried to talk me in to staying. Why make appointments? read more

Service is terrible. Did not let me know that my glasses was ready. They just gave me my glasses without fitting for my eyes. read more

I got an eye exam today. The stuff is very professional and very friendly I would recommend it to anybody to come here. Dr. Tina Bui was simply awesome. Very knowledgeable, nice and explained everything very clearly and professionally. Thank you!!! read more