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    LensCrafters

    3.2 (106 reviews)
    Closed 9:00 am - 7:00 pm
    Updated 1 month ago

    Services - LensCrafters

    Eye exams

    Eye testing and diagnosis

    Eyewear fitting

    1 More Service

    Retinal imaging

    LensCrafters Photos

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    Recommended Reviews - LensCrafters

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
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    1 month ago

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    4 months ago

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    3 months ago

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    3 months ago

    I went today and was helped by Mario he was great. He was so nice and very helpful with everything. Mario is the best :)!

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    6 months ago

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    8 months ago

    Appreciate how efficient this office is. Also many thanks to Mario for his patience in helping me find glasses.

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    6 months ago

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    3 years ago

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    3 years ago

    Really bad customer service, unprofessional and no quality, they cancel appointments without any notice

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    Page 1 of 3

    Ask the Community - LensCrafters

    Review Highlights - LensCrafters

    Mario Gonzalez provided me with stellar support and service, as he has the past two visits as well.

    Mentioned in 7 reviews

    Read more highlights

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    Paymon Hossini, OD - Dr Hossini and my grandson

    Paymon Hossini, OD

    4.9(38 reviews)
    6.8 mi

    Very happy to find my new eye doctor close to my home. Dr Hossini is extremely knowledgeable,…read moreprofessional, and put this new patient at ease immediately (I'm always a bit nervous when going to a new doctor, so this was important to me). I will definitely be recommending Dr Hossini to my neighbors and friends!

    I cannot recommend Dr. Hossini enough. From the moment we walked into his office, everything was…read moreclean, welcoming, and professional. My 5 year old daughter has been experiencing some odd symptoms, and I wanted to start by exploring her vision. While her vision turned out to be fine, Dr. Hossini went above and beyond and had a great convo with me about other options/next steps to get to the bottom of things, and asked me to keep him updated on her progress. The level of care and attention he provided was exceptional. He was incredibly thorough and took the time to explain every single test he was doing on my daughter, making sure both she and I understood the process. He was so kind, patient, and genuinely cared about her well-being. She enjoyed her experience so much she was asking to do it again when we were on our way out. If you're looking for a pediatric optometrist (or optometrist in general) who is knowledgeable, thorough, and truly invested in your child's health, I highly recommend Dr. Hossini. We had such a wonderful experience, and I'm so grateful for his help.

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    Eastlake Vision - The Latest Technology!

    Eastlake Vision

    4.3(102 reviews)
    1.6 mi
    $$

    Doctor and Staff are friendly and accommodating. They looked up my insurance and informed me what…read morecoverage I have.

    Two stars is for Elena - she actually deserves 5! Dr. B - not so much. I've had issues with the…read moreoffice returning my calls after leaving voice mail. But my main issue is with one of the optometrists. When I asked to switch optimetrists a couple of years ago because Dr. B wasn't the most inviting guy, the receptionist said that I couldn't - I had to stay with the same guy - so I kept coming here since Elena is AMAZING! But, 3 different times I have told the doctor that that the contacts that he fit me for or glasses prescription did not work and hurt my eyes. His response each time was to get used to them. I have had glasses just sit in a drawer for years because they were a waste and I was told that I would have to pay for the lenses again. Last year I was given contacts to wear home. I told him that I couldn't see a thing - I couldn't even see/sign my receipt and he wanted me to drive home in these contacts! Thankfully Elena had me throw the contacts away and gave me my previous prescription back. I'm always told to get used to them and "that's what the computer says". This past December Dr. B gave me a new prescription for glasses. When I received them 2 weeks ago, I told the office that they hurt my eyes. Dr. B took be back to test me again. He told me that the prescription he gave me should work - I told him that I couldn't explain why, but my old prescription was still better and asked that my lenses be replaced with my existing prescription. I have been wearing my old glasses (which are great, but needed additional pairs). I received 1 of the 2 pairs of glasses back today and my old prescription was not given to me after requesting it. I have no reason to argue or not change my prescription. I have put up with this guy talking trash about the girls up front not updating info in the computer, the computer being too old, too slow or not working. This past visit he complained that "whoever worked on Saturday" doing something to the eye machine and that I could not put my face against it when doing my vision test. This guy complains EVERY time I'm there. I don't come to my eye appointments for prescriptions that don't work for me and to hear the optometrist complain about co-workers or equipment in the office. Again, Elena is the only reason I kept returning. I think it's time I changed offices, especially since I am not "allowed" to see Dr. Mascarena apparantly...

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    Pack & Bianes Vision Care Optometry - Eastlake

    Pack & Bianes Vision Care Optometry - Eastlake

    4.0(86 reviews)
    2.0 mi
    $$

    I rarely write reviews, but this experience compelled me to share. I've been a loyal customer of…read morePack & Bianes (Eastlake) for over 10 years and have never had issues until now. I recently received a pair of prescription glasses, but unfortunately, the prescription was incorrect. I had to return them to be fixed, which was already inconvenient. What was more disappointing was that I was asked to pay additional fees for their mistake, and no apology was ever offered. Today, I received a text that my glasses were ready for pickup. I called to schedule a pickup, but the receptionist placed me on hold for 15 minutes, only to tell me that there were no available appointments and that I would need to wait another two days just to pick up my glasses. To make matters worse, the receptionist was very rude and ended the call abruptly without any courtesy. After being a long-time customer, this experience was extremely disappointing. I hope the management addresses both the service quality and customer care moving forward.

    I was referred by my optometrist to Pack & Bianes for prescription glasses and was told they…read moreprovide great service. Unfortunately, my experience was disappointing. I signed in as a walk-in and waited while three people who arrived after me were helped first. When I finally was asked, they realized my name had been removed from the list even though I was never called. Then I was told I needed an appointment, despite others being seen without one. No apology was offered for the wait or confusion. Based on this experience, I would not recommend this place.

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    Pack & Bianes Vision Care Optometry - Eastlake
    Pack & Bianes Vision Care Optometry - Eastlake - Lobby

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    LensCrafters - opticians - Updated May 2026

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