Titus thank you for best customer service patience with my deaf mom . Great glasses . Great appt and wit time very helpful

Finally it was time to replace my glasses after 10yrs. Good news, im not going blind LOL. anywho GREAT PROFESSIONAL service from Vanessa! really sweet and nice. There was a customer that was a little grumpy and rude to Vanessa while i was at the waiting area and Vanessa handle it very professionally. Kudos to her. They took care of me and explained my vision results and assisted with replacing my 10 yrs glasses. The process was quick, my eye insurance sucks. Cant wait for my glasses to come in next week. Yeee! read more

After I got helpless service at Macy's LensCrafters (Lynn) Donna helped me and took care of my issue without any problem read more

3 calls, over a span of 20 minutes. No answer 4th call, let it ring for 2 minutes before they finally answered. Glasses were supposed to be sent to my home. Received email to go pick them up. Took over 2 hours to place order. Associate didn't know how to work system. Had to have 3 or 4 different people help her. Very nice lady, but slow Sent wrong glasses to me. Had to drive to switch them out. read more

I come here annually for my daughter and each time the service is great. I always book an appointment online prior. Lots of designer options. At my most recent visit we were told my daughter's glasses would be ready for pick up within 2 hours so we shopped around the mall, had lunch, and got a text when they were ready. We'll be back next year. read more

Got my 300 dollar glasses frames stolen after oaying for 500 dollar lenses. They say they came in, don't know what happened, can't find them. This has supposedly never happened before but all they know is they take zero responsibility. Zero stars. read more

The staff was pleasant and very accommodating. She has a very good customer service. I will recommend this branch to my friends! Good job guys! read more

Outstanding service from the young man working yesterday. He was super friendly and so helpful when I came in to purchase a couple of frames and anti-fatigue lenses. Give that man a raise! read more

Came into Plaza Bonita location on March 20, 2024 and ordered a pair of glasses. I was quoted I would receive in 7-10 days. I came in to store on March 30, 2024 to see if glasses were ready. I was told that glasses were in. They said they need to be put together and to come back in 1 hour. I received a call and was told that lens manufacturer sent 2 right lens and I would have to wait until next week. Terrible service. I will never use this company again. read more

Dr Dena and her tech Jessica were freaking AMAZING - Best eye service I've ever had. On top of that I received my glasses same day (unheard of) AND the prescription was unparalleled - best I've ever seen in my life. CUSTOMER FOR LIFE. read more

LensCrafters - Brands - Eyewear & Opticians Near Me - National City, California

I have been a customer for about 7 years. I liked the eye doctor. I always make my appt 1 year in advance. In Nov. 2021 I got there early like always. I had clicked the confirm appt email i'd gotten. What blew my mind was how the 2 employees told me everything I must have done wrong... You don't have an appt, your at the wrong store, you didn't confirm. Not once did they say Oh let's get u an appt as soon as possible, not once sorry for the inconvinience,Just how wrong I was. So apparently they don't want customers who book a year early, show up early, spend $$$ to get all the extras they offer. I will find a office who gives a crap about their patients/customers read more

Great service and guidance. Super pricing and they adjusted my glasses for free. Really reliable

I had such a great experience! Dr. Dena Shahani is amazing! The entire staff was caring and so helpful, thanks for a great experience and the help. read more

LensCrafters - My choices that I settled on, great frame brands/choices. - Eyewear & Opticians Near Me - National City, California

Always have a great attitude on people. Favorite place to go for my glasses. Thank you so much. I appreciate it.

I should have read the reviews before booking an appointment. There was a lack of accountability for what was promised. We went there specifically to make sure we would receive the glasses same day since we brought the frame he wanted. The salesman decided to upsell a more expensive lens that needed to be ordered. After waiting an hour and then returning to pick up, he said he never told us it would be ready same day, so we wasted our time waiting. He then said it would take a week to receive, I should have known better, it was almost three weeks without even a follow up call to let me know it would be delayed. Serious lack of customer service and in need of training to better listen to your customer needs and request. Do not go to this location, we will be going to their other locations going forward. Waste of $$$ read more

Recently had to come here to fix up my glasses because they got damaged. They helped me out and I walked out a happy customer with what felt like a brand new pair of glasses !! read more

Sunday hours are till 8pm but Monday Thru Saturday 9pm when I arrived at this location time was 8:20 pm on a Monday and gate was already closed when other business were opened ..not good customer service !ETA for my sons prescription glasses were Dec 29th then got pushed to JAN 5 and didn't get here till JAN 10th 2022 no compensations or apologies not even a phone call to update me I had to call in to find out"they had just arrived " $400 for these glasses got the full package..not only that I had bad experience at this location I started going to thr macys location but unfortunately they can't do my prescriptions there due to the lab is at the location inside the mall ..POOR SERVICE read more

I've come here out of convenience. The pricing was never great. The selection of frames is decent. But I will never bring my family here again. I won't pretend to be low maintenance. I spend quite a bit every year and I don't mind to pay for service. We had our annual appointments. We were given wrong times than we booked. We had to fix that then had to sign online numerous times. But what thew it over the edge was the horrible service from the so called manager. I'm sure they don't care about our family and us leaving after several years and it shows. I'd rather spend more or even spend less and order online than deal with crap service. Cya read more

I'm trying to schedule appointments online! Website is not working! Called to let them know the website is down and that I want to be able to schedule my appointments online! Why, because I don't want any mistakes in the appointment scheduling! Their response is sorry we don't deal with that! Just call corporate and get somebody to fix it instead of telling me it's not my job! read more

I came here a few days before my sons eye surgery to do a warranty fix on his current glasses because they were scratched up and I just wanted to drop them off over night so he has new lens on his frames for after surgery. I came about 15 minutes before closing. The two girls sitting behind the main counter just looked at us displeased with us coming in and did not genuinely welcome us. I told them that I was here to drop off my sons glasses to have them repaired. One of the girls gave me a weird look and said that their lab (I don't recall the exact word) was closed. I said I figured it was closed I can get them tomorrow whenever the glasses are ready for pick up. I asked for the total and she said it was $25. I started to pull out cash and she said "oh I already counted the register for the night". I work retail and I know that there is always at least one drawer open for cash. To me, it seems as she was too lazy to count the drawer again. So, to be honest, I just gave her my debit card and finished the transaction and left. The service here was overall poor because I honestly felt unwanted there. The reason this review even has 3 stars is because the glasses were fixed in a timely manner and I was happy with the fix. I honestly prefer going to the mission valley location because they have always had better service but this one was closer home to my family. In the future, I will continue to go to the mission valley location only. read more

If I can give it no stars I would. For one, if I'm paying almost $1400 out of pocket up front for blue light, and insurance of my 3 pairs of glasses. They would have the decency to call me and let me know what is going on. I was told an hour until they are ready, that was at 5pm, got the txt message at 6:30 and gave them a call just to double check. I was told by the person on the phone to wait for 3 txt messages. I did. 8:30pm rolls around and they close at 9pm. I started making my way to them, making it there close to 8:50pm, still no call. I walked in and proceeded to ask if my glasses are ready because I'm picking them up. The girl looked lost and the other girl just sat there, didn't bother helping while blasting music on here phone. The person from the back comes out saying my Georgio Armani's will have to be ordered and will take up to 7 days. The only ones ready are my other Armani's and Versace. Proceeds to tell me he would of called me but my contact number was all 0's. How in the hell is that possible when I got one txt out of the 3!!! At this point I'm livid at their customer service. As I try my other set of Armani's, they were bent and already scratched. Ok, I didn't just pay almost $400 for these glasses to be given to me all messed up already. I advised the young lady and she stood up to go address the situation, I can hear her say behind the door, "Ok, now he's saying the glasses are bent". I'm sorry, am I complaining to much for a product that's already expensive? Yes, I'm going to address this issue and ask questions. The gentleman comes out this time, I told him to place an order of new Armani's I'm not paying all that money for already scratched Armani's. He said they gave me the ones on display....Absolutely disrespectful of my time and the ODASITY to think I'll walk out with already damaged $400 glasses and complete disregard of contacting me. I don't play these silly little games and I expect the service I'm paying for. Again, almost $1,400 on 3 pairs. Fix yourselves. Specially the one blasting music on her phone like she's in the club while customers are in there. 0 stars from me. read more

LensCrafters - Here you can see the right side was bent up, making it uneven. - Eyewear & Opticians Near Me - National City, California

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Don't come to this location!! Save yourselves some time and money and go elsewhere! Walmart is way better than these broad and so called customer service. They suck! They will make you feel like it's your fault and make you feel that you are an inconvenient to them. Ordered 6 months worth of contact lens, and I specifically told the worker there that I can only wear Biofinity brand. And he went and ordered me some AcuVue and sent to my previous address. What's the point of asking me where to send it. Omg! Incompetent! Called them and made me feel like it's my fault! No one even apologized. Nothing! They should just closed down! They fucking sucks! read more

Dr. Shahani is a poor excuse for a business owner. After I noticed scratches on my new pair of glasses, rather than service my needs, she wordsmith an excuse as to why the LensCrafter shammy I bought at her location was being used incorrectly by me and that i was the cause for the scratches even thought this was three weeks after I picked up my glasses. And then stated she could not replace as indeed it was my fault. I thought lenscrafters was all about making every attempt to provide proper customer service. Now they just lay the blame on the customer. What a joke!!! JP Bautista San Diego, CA juanpablo8879@icloud.com read more

If I could leave zero stars I would. I'm sitting waiting for my exam appointment which was 40 minutes ago. No one has checked on my so I check in with the store manager who was not helpful and came across as inconvenienced by my asking "how much longer". It's been a few years since I has an exam here and I will absolutely never come back. My insurance carriers will certainly hear of their lack of customer service. Definitely not a customer centric environment. read more

I was shopping for prescription sun glasses at The LensCrafters located inside of Macy's at Plaza Bonita. And they had signs posted everywhere saying 40% off. I chose a pair and asked what the discounted price would be. When I received a quote I inquired about the 40% off they were advertising. The lady in charge stated that didn't apply to sunglasses. I pointed out that the signage clearly was advertising the entire sunglasses section with 40% off. The sales lady stated that was a "corporate thing" but that sunglasses were not included. I again pointed out the placement of the the discount signage and generally accepted norms of advertising. She just reiterated her previous position I tried to follow the link given by the owner for direct communication but the link didn't work read more

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Great location and the staff and Doctor are all so nice. Not sure why the other reviewers had a bad day. Tip: park by Target and cut through as they are on the bottom floor just outside of Target. read more

Appointment was at 5:20, traffic was a little hectic. I called in to let them know that I was going to be 5 min late and she said that because I was their last appointment they'd have to reschedule due to the doctors "tight" schedule. Seriously? They close at 7pm.. pretty sure they were just trying to get closing procedures done. Decided to reschedule with a different location. read more

Never go to this location. Absolutely worst customer service. At least have the decency to tell me that my insurance is out of network and don't lie to me that it doesn't matter if it is. It'll save everyone's time. Instead of encouraging me to pay $50 for a contact lens exam that I know should be covered by my insurance. I kept telling them that my contact lens exam should only be a $10 copay and asked if it mattered if my insurance was out of network. The associate was very accusatory and would say stuff like, "well, you paid the $50 last year, you don't remember?" At this point it wasn't really about the money but how I was treated as a person. I really don't mind spending more money for extra add on's for the best quality glasses but of course I want to utilize my insurance the best I can. Please take the time to actually listen to your customers and what their situation is. She had me go through the whole processes of waiting for the doctor, getting the pre test for my eyes and taking my contacts off. It wasn't until I was in the doctor's chair that she suggested calling my insurance. But even then, the doctor was telling me that it shouldn't matter if my insurance was out of network. They honestly just want to make the sale. At least treat people with respect if you're going to take their money. I went to Eye Care of Bonita instead and they actually took the time to listen and answer all my questions and was very understanding of how confusing insurance can be. When asking me what type of lens I wanted she didn't suggest what type because she didn't want me to spend more than I wanted to. Instead she showed me the different prices and let me choose from there. I was very happy to spend my money on the most expensive one. read more

Never coming back! 1. Unprofessional Had to come in a few times and each time I felt like the employees never gave me their full attention because they were busy playing pranks on each other. At some point an employee was dropping what looked like paper clips down the back of his coworkers shirt while he was assisting me. Really awkward. 2. Unorganized Information I was given over the phone was completely different from information I was given in the store about picking up my contacts and seeing a doctor. I still don't know what their actual policy is regarding testing contact lenses. In addition to that, as the employee was handing me my contacts, his coworker stopped him and asked him to finish up helping another customer without even acknowledging me. I stood there for over 5 minutes while he helped this lady. Afterwards he simply handed me my contacts and said I was good to go. Such a waste of time. 3. Wrong prescription The contacts weren't working for me so I scheduled another appt to see if the prescription was off. I was seen by a different doctor this time so I let her know my concerns. She did a quick exam and instructed that I try two different brands of contacts. I asked if the prescription was different and she said no. She was also mumbling about how unusually high my prescription was in a tone that felt almost insulting.. and that I probably wouldn't qualify for corrective surgery (not true). All 3 different contacts did not work for me so I ended up going to my old optometrist. Turns out LensCrafters had my prescription all wrong. I'd go back to try for a refund but I really just don't want to step foot in there ever again. Waste of time and money. read more

I visited this location today and was assisted by an associate named Priscilla. And her service was EXCELLENT! she went up and beyond with her customer service and truly made my experience at this location easy, quick, and professional. Thank you Priscilla for your top notch customer care. This location is fortunate to have a team member who performs at such a high level. Thank you! read more

I come here once a year and never have a problem. The customer service is always great. The employee's always help and never rush you, they make sure you are taken care of with everything you need. Short & simple. read more

WORST WORST CUSTOMER SERVICE!!! ESPECIALLY FRM. HASTINA THE SUPERVISOR!!! so me and my bf went and the whole time she was behind us to see what we were doing, it was annoyinnnng!! like if were gonna steal something!! (yeah some glasses w/out a prescription, just what i newd rite!!?) so after that she accused us of stealing the sunglasses my bf had, he had them on the whole time, they weren't even brand name so we just left,and i bought my glasses at JC penny , that are way cheaper !! read more

Dr Alonso was the best! Thoroughly and informative. The staff at this store were very accommodating and helpful. The best eye exam and eye glasses purchased ever. Thanks for your read more

The worst service I've ever received. They're completely unprofessional. Every time I set up an appointment, hardly ever am I seen right away. It takes 45 minutes minimum just to see the doctor even if I've made an appointment, which makes setting that up completely useless. I've also ordered contacted lenses through them and it took me a month just to get them in because somehow, they shipped it to the wrong address and never really took the time or corrective action to get them to where it was supposed to go. 5 calls later, I still didn't get the problem fixed that they had to re-order the contact lenses and instead of sending it to my apartment (which was supposed to be convenient) I had to pick it up at the store - which was a waste of both my time and the money spent on the contact lenses they never found that got shipped to the wrong place. I also asked for a copy of my prescription after not being able to find my current prescription so that I could purchase glasses. When I came in to get a copy of them, I was given a copy of my prescription that was written TWO YEARS AGO, and I've certainly have had an updated prescription since then. This place is a total waste of time. I don't know how many hours I've lost of my life because of the fact that they can't get their act together and get simple things done. It's entirely frustrating and really not worth the hassle. read more

I came in for an exam for glasses and contacts and paid cash for everything because I duo not have insurance. The associate who helped me was nice because she was trying to get me the best deals. I purchased some coach glasses and they even had this computer program set up where they can measure the fit of the frames to your face. I also asked to purchase a 6 month supply of contacts. When it got confusing was that I had to pay separate transactions for everything. The most important thing I wanted was the contacts because the glasses I just wanted for backup. I asked the girl helping me twice to make sure I got charged for the contacts and she said I did. I wait two weeks I call and my order isn't in. I call 3 weeks after and asked if I got charged for them, they said yes so I wait. I call a month later and they tell me I never got charged for them. I have the glasses at least but they are way too tight and give me a headache if I wear them for more than an hour. I paid over 500 for everything and I feel like I got ripped off. Never going here again. read more

The soft nose guard on my wife's glasses disappeared. She needed a new one put on the glasses. Jessica had the glasses repaired. I want to thank Jessica for her help. read more

Save your money and get yourself a Costco membership and go there. .. This store is nothing but problems. They have Really SHITTY( not even trying to be PG) customer service. They are very deceptive, telling you what you want hear and then pretending like they never said it. Yesterday I called at 11 AM PST and told them that even though they promised me that my glasses would be done before I went on vacation I wasn't upset... things happen... yet, When I specifically asked the associate if it was all right for somebody else to pick up my glasses for me because I would be arriving after they closed , I was told there would be no problem as long as they gave my name. I asked to make sure to note it and make sure they knew I gave verbal permission! I was told that was unnecessary, even though I asked four different times if they are sure. I was hoping on a plane and would be out of contact. My friend was able to go after work( I was already 1 hr into my flight) to pick up my glasses they refused to give them to her and now I have to drive an 1.3 hours out of my way to now come back for my glasses. This Shop has a real lack for communication. It's not the first time I was screwed by them either! I should have learned my listen my first time around. I bought a pair of glasses that were Ralph Lauren and I took them in to be replaced because the Scratch proof lenses with the blue protective shield against electronics (I went all out on their recommendation) were all types of messed up and I wanted to replace the frames and they told me that my insurance wasn't valid at another location so when I came back to Chula Vista they tell me oh I'm sorry it's a week too late and made me buy another pair of glasses. Also they did not have my right prescription and had to go back four different times to be examined. The second to last time having my eyes dialated. Since it was so close to the extermination of my insurance on my glasses I decided to just buy new ones ,which was a big mistake!!! all they care about is your money they don't care about you and even though for two months I had glasses that were the wrong prescription, they never extended my warranty. So please save your money I promise you you can get better lenses anywhere else... the internet even!!! but don't waste your money or your time at this location because they don't give two shits about you.... read more

EXCELLENT CUSTOMER SERVICE! went here on a busy saturday and i didn't have an appointment. i was probably waiting 5-10 minutes in the store before someone was able to help me, but as soon as i got someone it went smooth. i told the girl (Amanda) my insurance, what i needed and my budget for whatever my insurance doesn't cover and she was extremely helpful. She was also able to fit me in for an appointment at the time. However, the eye doctor that examined me was somewhat bipolar. At times he would be nice, and other times he'd say sarcastic comments. For example: (We'll call him ED for now) ED: When's the last time you got your eyes checked? Me: 2007 ED: That's not good, you should be getting it every year Me: Yea, i know...but I did alot of moving and at times didn't have insurance to cover ED: But still, you should have got examined every year. Your ruining your eyes Me: Yea, but not everyone can afford that luxury. It's not like its a cheap thing to do ED: You're going to regret it Me: If you guys lower your price or my insurance decides to cover me 100% then we'll see. ED: I'll just keep my comments to myself, it's your life anyways Me: Yea, you do that I would have given this place a 5-Star rating, but I took 2 away because of the sarcastic doctor and the expensive prices. But, AMANDA, the girl that helped me def deserves a 5-Star rate for her excellent customer service. She even booked me for my next annual eye exam next year. She was helping me and a few other customers in the store and she was able to juggle all of us so that none of us were left waiting forever. She was also able to sell me a pair of sunglasses for less than $13 (original price $179) ...apparently my insurance covered a majority of it. SWEET! I had no idea until she told me. Thanks woman! Anyways, one box Fresh Looks eye contacts were $29.95. I could def get that cheaper online or at Walmart...but I needed them asap because I was walkin around San Diego nearly blind for about 24 hours LMFAO. They even gave me free eye solution and a pair of clear eye contacts. The whole entire process took about 2 1/2 hours. I was okay with it, but my kids and hubster were kinda bored, restless and hungry. Although we were in Plaza Bonita Mall and they could run a muck while I was in LensCrafters...I forgot my cell phone at home LOL so they had to ride it out with me in the LensCrafter store haha oops read more

The 1st time I came in the guy that helped me was very nice welcoming very helpful with my whole purchase . I did bring in other family members of how good the customer service was ! This last visit I came in I saw a lot of new employees, I was just coming in to have my glasses straightened because they got a bit crooked, the guy asked me to have a seat and he'll be right over . I waited about 30 minutes never again did he acknowledge me or let me know what the wait was , other customers came in and he would very nicely help them. Even though I was already waiting for a while , I did see their was other employees on the floor . And yet no one else asked if I've been helped or acknowledge I waited almost an hour he never came started helping someone else so I just left ! I feel he could have let me know what the wait was or be more polite as well! It was a very sad experience for myself that even though this is the closest store to me I will not go back their or recommend anyone again!!! read more

Going in here I was kind of anxious because I see the lens crafters commercials and don't know what to expect. So I chose this location because it is the closest location to me and my brother said I could get contacts for cheaper. I walked in, both receptionists greeted me and one of them helped me right away. I couldn't catch her name but she was the an asian girl with multiple piercings on one ear and light colored hair. I told her that my brother got contacts from here and she asked me for my prescription and my dads insurance. I ended up bringing up and email with my prescription and she gladly accepted it. She was also able to bring my my insurance very quickly. It turns out that my insurance covers a lot of the fees so I was able to get a year supply of contacts only for $45! I was pretty happy after hearing from my go to place that a year supply is around $200 :\ thank you LensCrafters! read more