Dr. Patel & his associates were great. Very friendly staff & even while they're busy, made sure things were good. Prentice, the optician, was great. He was friendly & made sure that picking out glasses were as easy as picking out an outfit to wear. read more

I went in for a second opinion just to have the doctor look in my eyes and see if I'm okay to get a SLK procedure by another doctor he said yes it's okay but when I left after whatever they did to me I had stinging in my eyes felt like there was something in my eye it hurt it stung I had to go back to them for eye drops and they wanted to cancel my appointment and part of me some things that they did it on purpose so they can make more money billing my insurance twice read more

customer service needs to be improved. You have an associate who works for your company who is very vague, dismissive and short temperate and rude. Her name is Jo read more

I would highly recommend this company. All the Staff especially Prentice were always kind and helpful doing their job above and beyond my expectations! read more

Horrible horrible horrendous customer service. I had made an appointment two months out and was texted 2 days before my appointment that my referral needed to be resent from my doctor. They resent it to the fax number given and when I followed up I was told by the representative that the fax number was for corporate not this location. She was rude and couldn't care less they gave the wrong number. I cancelled my appointment and found another ophthalmologist that could see me in a day. I'll NEVER use Acuity nor recommend. read more

I suspect this office has become too busy. Dr. Patel did not have time to spend with us to discuss my mother's eye care needs and medication. He was not rude but it was clear he didn't have time for us. We did not receive any after visit information, not even a discussion of test results like we are used to getting with her previous specialist. Now we have a problem with a medication and the office takes days and days to respond or we get cut off by the answering system and can't even leave a voice mail. We plan to clear out some space and find a different doctor who isn't too busy to give careful, attentive care. read more

Dr Patel is a very skillful ophthalmologist who is highly recommended. My friends think he is the best eye doctor they have ever had since going to him. I have been with him for 10 years and am very happy read more

Today was my 3rd time coming to this office on Plaza Blvd. National City Ca Friendly staff, Dr.Patel I call him, Mr.Magic Having Left eye surgery in a week! I can't wait!! Painless, I'll have close to 20/20 vision!! No eye glasses Totally recommend! read more

This office is terrific! It starts with their warm, caring, and knowledgeable front desk personnel. Then, their nurses and Dr. Assistants. All that I have interacted with have also been knowledgeable as well as warm, friendly, and kind. Dr. Sarjon Patel is my doctor, and he is very knowledgeable and compassionate with his patients. All in all, I have had all very positive encounters at this office, and I would recommend it to anyone in need of their Opthamoligical/ optometry needs! This office ROCKS! read more

I am only giving two stars because of the front office staff. If it wasn't for them, they'd be getting zero. I had a good experience up until I saw Dr. Patel. Everyone in the office was so friendly even the back office assistant (male), he told me how nice and great Dr. Patel was and that I'd absolutely love him. I don't know if Dr. Patel was just having a bad day but this was the worse eye doctor appointment I've ever had. And I've been seeing eye doctors since I was 6 months old, I'm 32 now. The way Dr. Patel walked in the room with no smile, no eye contact just a short hi how are you. He then looks at my info on the computer, looks at my eyes for a total of 2 min and tells me he's done. I ask him if he's going to do anything else and he says "No you can go". I went in because my vision has been getting blurry and it's getting worse each day and I tell him this only for him to reach over grab eye drops and hand them to me. Didn't say a word, didn't even look at me. He just wanted me to leave. Didn't say "bye" or "have a nice day". Keep in mind I was waiting for this appointment for months. Only to be treated like I didn't matter. Or my vision doesn't matter. I went home crying asking myself if I offended him? Or is it because I'm Mexican? Dr. Patel didn't ask me any questions, didn't show any concern for my eyes or even for my feelings. I never had such a cold, detached doctor before. I hope someone can speak to him because this isn't the way to be around patients that genuinely need their help. read more

Clinic very well organized and efficient, in spite of numerous patients, attendants friendly, and Doctor very Professional and knowledgeable. read more

Prentice should be promoted to store manager or promoted to corporate he has experience polite honest fast and reliable service communication was excellent customer service very caring welcoming read more

Dr. Patel is a very caring and knowledgeable doctor. I always feel well taken care of when I visit. Thanks!

i would highly recommend this company, all staff from front desk to back office. a big shout out to the tech who helped my grandma i think her name is Kimberly, she was very helpful, and patient with my questions regarding my concerns. read more

This is the best office I gone. The staff is very friendly helpful. They will give you all the attention and give you the best care. They treat you like family. Dora, Victor, prentice. Very nice staff!! read more

Always a pleasure to go to the eye Dr they are friendly and knowledgeable and they get the job done.

Dr. Patel has been my Eye Doctor for several years now and still just as happy and satisfied with his services towards my eye care. He also is a very kind and patience Physician that explains things when asked. The staff equally deserves high marks, every visit I feel welcomed with smiles attached with top notch professionalism. I recommend anyone needing Eye Care without hesitation to visit West Coast Eye Care/Acuity Eye Group in National City. read more

Two years ago, I got an exam, frames and lenses. It was almost $500 and I was never satisfied with the quality of the frames. The man who fit my glasses was inpatient with me and dismissed my concerns. I have the same insurance this year and went to Walmart optical for all the same services. It was $70 for the same services, including exam. The staff was more patient and caring at Walmart. The frames are much better quality than Acuity. I've also had good experiences at Costco, but they don't take my insurance. read more

All their stuffs and the doctor are all very nice and accomodating to all their patients

Excellent service. Professional staff I have been a patient here for years. Will keep coming back.

I have been coming to this team over 20+ years. Dora and Prentice and team are always very professional and caring. My kids and I wouldn't go anywhere else but to this team. Thank you all. read more

I have serious doubts when it come to my eyes, because of waking up 3 times while having prior eye surgery, but here they are very nice and put you at rest. I recommend them to anyone. read more

The staff here is amazing. Same with the doctors, and I will absolutely be returning to do time. Thank you so much for the amazing work today. read more

I would give this facility no Stars if I could. While trying to find a business to accept my new vision insurance I found that this business was on my providers site. I called their call center, provided my insurance and booked the appointments for my family. 1 week before my appointment I receive a voicemail that said they don't accept my appointment and will have to cancel. I immediately call them back and ask them to confirm they accept my insurance because they are listed on my providers website. Another day goes by and they return my call, of course I was correct, they do accept my insurance but they have already cancelled all of our appointments and filled them so we would have to wait additional time to get another appointment. Then I'm told they can't schedule all of the appointments in a time together because that's their policy when they booked them that way the 1st time. She says that's not their policy. Then tells me I will have to book separate appointments to reschedule. There are clearly management and employee issues at hand if they can't even verify what insurance they accept and don't accept. At no point in the call did anyone acknowledge that they were at fault for any of the issues, cancelling of appointments, verification of insurance or scheduling of a family. They make no effort to accept responsibility for their poor training or the mishandling of our family. If you expect customer service and care please find another practice. read more

I'm a physician who lives out of state. In the hours before a holiday weekend began, I developed a severe eyelid infection, which was quite painful, and a bit frightening. Dr. Patel's office booked me for an urgent appointment within about an hour, gave me a thorough evaluation, diagnosed the problem, arranged for a prescription at a location convenient for me, and personally arranged follow up with an ophthalmologist in my home state. By the time I booked that appointment, he had all the relevant information and was ready for me. I must say that I feel very grateful. read more

Marcos was awesome and professional and the staff was friendly and helpful and the area was clean needs to work on lower prices on optical

This is the only Opthalmology office I will use. Dr Patel is extremely knowledgeable and his staff does their best to get me in if it's an out of the ordinary need for an appointment. read more

DO NOT COME HERE. I have never received worse care than I have today at an optometrist. The only person that was great was their technician named Luis. He had great customer service and was the only one with a sincere apology. I had an appointment at 8 am which I arrived for at 755 am. The doors were locked and no one was here, but they said they opened at 730 am on the phone and the building. When they finally opened the doors at 755 am the receptionist said they didn't open until 8 am, but needed to "change the sign". I spoke with the reliable technician who said this was a work in progress and had not happened yet, so that was the first lie that the receptionist told me. Then after waiting for 20 minutes for a doctor to arrive. She finally came in and took 15 minutes to get herself ready while being late due to traffic. The doctor had enough time to bring donuts with herself, but not show up on time to work. Then the doctor comes out and calls the patient that was scheduled after me. I was certain of this because the receptionist loudly told the entire waiting room what the order was before the doctor arrived. Then I verified with the receptionist and the doctor did in fact take the patient that was after me first. The receptionist had no customer service and basically said yeah it's wrong but it happened. She then proceeded to tell me I could reschedule my appointment because I had to have my eyes dilated and work later in the afternoon. However, the only appointment time with my work time is at 8 am and I don't get very many days off. She did not care and said well then you can wait if you want (granted this was ALREADY 50 minutes AFTER MY APPOINTMENT TIME AMD I WAS THE FIRST APPOINTMENT OF THE DAY). Don't come here. Find a better optometrist that actually cares about you as a patient and customer. read more

Quick, thorough nd comfortable visit. Staff was friendly. Got seen on time, with very little wait time.

Worst eye glass place I've ever had to deal with. I called them and told the optometrist I was going to pick up my sons glasses the day before. Upon arrival they told me they couldn't give me the glasses cause the optometrist was going to be out for a week. A trip there could have been avoided if he would of told me the day before when I called them, so unprofessional and no communication, and unwilling to help the dilemma. read more

I seen Dr.Patel today and had a great experience. He listened to my concerns and didn't feel rushed. I was in and out fairly quickly with a short wait time. Staff was friendly and I'd recommend him to anyone in need of an optometrist. read more

Dr. Patel is so cool and nice. Very competent and caring. I recommend him. And I'm a Nurse!! Also all of his staff is very friendly and professional. Not to mention this was a last minute made appt. and they still saw me the same day within two hours of my calling. read more

Dr. Patel is soooo great! He told me I had the biggest, thickest, ugliest cataract. He removed it via laser and did the other eye. I have gone from wearing TRI-Focals to single vision reading glasses and NO glasses required for driving or other activities. I CAN SEE AGAIN! Thanks Dr. Patel, your wonderful staff and the wonderful surgery center personnel. Thanks Sandra Cruse read more

The staff and Dr. Patel are the best at what they do. You can never go wrong with their team of associates. Tyeesha was really helpful and very knowledgeable and had a super friendly attitude during our visit. I will always reccomend them. read more

Came here for a contact lens fitting. Customer service was awesome! Front Desk was very helpful in answering all my questions. The Doctors are also very professional and are great at letting you know exactly what they are doing and why. Definitely will be going back for my routine check-ups. read more

Called to make an appointment and VANESA was a total Bitch! VERY UNPROFESSIONAL you shouldn't work answering phones if you aren't people friendly and hate your job! So we found another place that love their job and are truly professional and personable. read more

Dr. Sarjan Patel is brilliant and very professional. He removed my dad's cataracts without any complications. He changed my Dad's quality of life, now he can see perfectly and lovin' it. I am forever grateful. Thumbs ups as well to all your wonderful and friendly staff in National City. read more

Compassion, skill, care and support are second to none the way they treated me over at Plaza Blvd. Office. I have been a patient of Dr. Sarjan Patel for more than three (3) years and I get nothing but the best quality of skill and treatment along with the wonderful accommodation I get from the never tiring Dora,technicians and staff. The treatment I received from them has always been like one of the family. They make it personal and makes you feel so comfortable. Top notch doctor and staff. read more

West coast eye care is great. Dr. Patel got rid of my cataracts with no pain, able to see great. Staff is friendly and professional. I have recommended many to Dr. Patel read more

I have been comming to this office for about 4-5 years. I was in the office about a month ago to get a new prescription for my glasses. I was told it would take no loger than 2 weeks to get my new glasses. I call 3 weeks later I was told they were there. No call to advise me. I said ok I will let it go. I go to office a week ago the prescription is totally off. I told the tech I can't see out of the glasses. He said just try to adjust to the change give it a week if not come in we will fix it for you. I enter the office earlier today told him I still can't see anything. He said I need to pay another 45.00 for a rx check? I don't understand why? I used my insurance and paid a deductible for a pair of useless glasses? Not cool! Now I have to wait a whole year to get another pair. Never again. Will I enter this establishment. I will be contacting the BBB in regards to this matter. Will be contacting my insurance also. Thanks again ECA. Very disappointed with the way this was handeled. Long time customer family of 5 glasses wearers. Looking for a trustworthy establishment. Any refferals? read more