I had an excellent experience at Stanton Optical and highly recommend this location! I previously went to Stanton Optical in Texas, but this location is honestly on another level. Brandon, the manager, was absolutely amazing, professional, friendly, knowledgeable, and incredibly helpful. He took the time to make sure I got the right contacts and glasses and made the entire experience easy and enjoyable. Dr. Susan Houchin was also fantastic. She was extremely thorough, informative, and patient with all of my questions. I'm 41 now, and I've noticed my prescription and eyes changing quite a bit as I get older, so it was really reassuring to have a doctor who took the time to explain everything and make sure I understood what was going on. The prices are also excellent, much better than what I've found at Target Optical, Walmart, and other optometrists. They even offer free eye exams with the purchase of select contacts, which is a fantastic value. Between the pricing, selection, customer service, and genuinely caring staff, I couldn't be happier with my experience. Brandon and Dr. Houchin were both outstanding. Five stars all the way, I highly recommend Stanton Optical! read more

Stanton Optical - Optometrists Near Me - National City, California

My husband gave a review with lack of service after he had an appointment for his yearly eye exam. And the pathetic response. This store would not admit their error & gave a lackluster response. I too had a horrible experience at this same store from the eye doctor who examined my eyes a year & 1/2 ago & I have not been back. The doctor made it quite obvious she did not want to be there doing the exam with her snarky comments. I have a cornea disease I have to wear hard lenses to flatten the cornea to see. I went there to get distance glasses. The doctor's demeanor was just horrible. Like I said I have not been back & wont EVER go back. Save your money avoid staton & go somewhere that have some common courtesy and not be treated like a number. read more

I had an excellent experience at Stanton Optical, thanks to Vanessa, the sales associate who assisted me. She was professional, courteous, and extremely knowledgeable throughout the entire process. She took the time to answer all of my questions thoroughly and ensured I felt confident in my selections. I was especially impressed with her efficiency ,she was able to have both of my glasses completed within 45 minutes, which exceeded my expectations! During my visit, I also observed her handling a very difficult customer with remarkable composure. Despite the individual being discourteous, Vanessa remained calm, respectful, and professional at all times. Her ability to maintain such a high standard of service under pressure speaks volumes about her character and work ethic. Vanessa is a tremendous asset to Stanton Optical. I truly appreciate the level of service she provided and would highly recommend this location based on my experience. :) read more

I have been a customer for several years with no problems. I went for my annual visit today and something was way off. 1st- I had my insurance card ready when I arrived for my appointment on time. That didn't seem to matter because I still had to download the insurance app and email the information to them. Never had to do that before. My insurance hasn't changed from my previous visits 2- The lady helping me seemed confused about everything! I normally get my eyes tested with the various eye machines for general eye health and then get my acuity checked by an eye doctor (sometimes remotely) to see if my script has changed. I was told that there was no eye doctor available to test my eyes that day....so why was I given that appointment time for an annual eye exam??? 3. The lady said I could use last years script and to pick out a set of frames. I picked the frames I like went to let the lady know I picked out a pair and was told to have a seat. In the mean time another family who came in about 30 min after me was taken back for an eye exam. One bad experience after another! I honestly got stressed out from the whole ordeal and just walked out. read more

Went in for an eye exam today , this is the last time I go. Very bad customer service the receptionist didn't even bother confirming if my VSP was in-network , ended up paying 79 $ for an eye exam when it could've been free through my insurance with a contracted facility. Seems like they don't know what they're doing . read more

We had the best experience today . best customer service ever From the sales manager Jose ,Allison and Vanessa from the moment we walked in we were greeted with a smile and our entire visit was smooth ! Great customer service! Great prices . They also have a financial program called affirm which helped me leave without any money down! Thank you for serving with a smile read more

Stanton Optical - Stanton optical - Optometrists Near Me - National City, California

I came to Stanton Eye Doctor because of their advertisement that clearly states **$79 for two pairs of glasses and a free eye exam, same day**. I do not have insurance, and this offer is the ONLY reason I chose this location. From the beginning, things did not add up. I told the doctor upfront that I was on a tight budget, did not care about fashion, and only needed the **cheapest glasses to be able to drive**. I even mentioned that I already had a prescription and just needed to grab it from my car. After returning with my prescription, a staff member was kindly helping me, but the doctor interrupted and suddenly told me I **had to pay $359**, then claimed he was giving me a "discount" by lowering it to **$320 out the door**. This was shocking and completely different from what they advertise. I explained again that I could only afford **$120**, and the doctor bluntly said **"absolutely not."** No explanation, no attempt to honor the advertised pricing, nothing. I wasted **over an hour** of my time waiting and discussing options, only to be told that the advertised deal did not apply to me. This felt like false advertising and a complete bait-and-switch. Very disappointed. If you are on a budget or going in because of their ads, be careful -- you may not get the price advertised read more

Everything my husband eyeglasses broke at the temple and with the insurance he got new frames. It is soo worth it. Thanks Brandon and the National City Crew! read more

Appointment was set at 1pm. When I called general sales number for info, wasn't told that the section for the 2 for $79 special was a very small selection of frames. Also was not informed that the appointment was with a virtual optometrist. Needed to wait for virtual call from provider to begin exam, which didn't begin until 2pm. Glasses cost just as much the same with insurance so not much of a deal as I was hoping for. The staff was nice but it would have been nice to have been updated on waiting time. So if you make an appointment, just plan a couple of hours of time committing to this appointment read more

So I walked in yesterday evening to be greeted nicely from the staff here. Jose the representative helping me was extremely helpful, knowledgeable & professional. This will most definitely be my new Stanton. Franky was also a nice young man. Thank You Stanton for hiring nothing but the best! read more

Attention Huge scam!! When is to good to be true it's I was there today. Oh boy let's start with the actual eye exam is through a zoom with a doctor from another country. Got everything wrong couldn't understand there accent. And the price was way off of what they promised. read more

Really good staff! They treated me like family! Mike performed my eye tests and was very informative letting me know what each machine did. Jose measured me for new eyeglass glassed and was very helpful. They have great deals too. I will definitely be coming back read more

My worst experience ever for a professional health exam. I say health exam because when it comes to my health my vision is just as important to me as anything else, so I expect the service to be top notch. Unfortunately this place is a waste of time and money due to their lack of organization, communication, and overall not a good bargain. I can tell you that I'm probably the most patient person and understand that sometimes things don't go as planned but this experience was just one thing after another. First of all I ended up paying over 700.00 for two pairs of glasses. Second they were incorrectly made, I would get instant dizziness when I put them on. Third the doctor that gives you the so called free exam is a virtual doctor so in order to be re examined by a live doctor I waited almost 3 weeks! Then when I finally get my appointment she's 1 hour late to see me, and to top it off she was absolutely clueless of my situation and had no file, no glasses, no information on why I was even there, and to add insult she asked me for my receipt of original purchase! I was livid!! I waited over 1 month and had to cancel everything and now I'm back to square one. This place is honestly eerie similar to a huge scam store, where they lure you in on false pretenses. The only person that I can say was helpful was Vanessa but watch out for Jose he's out to convince you that your in the wrong and made it really uncomfortable and difficult for me to cancel my order. No customer service at all from him at all. Unfortunately they are located in a awsome corner of a very buzy intersection and their potential is unlimited but never will I ever recommend them. Also my cash payment was also not returned in cash so now I'm forced to wait for a check in the mail. Unbelievable read more

With covid and the new restrictions this place is all about social distance! They have to what seems to be stickers on the floor instructing and to maintain 6ft apart. The guys who work here are honestly so nice and approachable, I had my eye tests done with these up to date machines, then I was seated in the consult room- where a doctor did the eye exam via zoom (I think) she had control of the lenses and she was very calm and nice. Explained everything throughly. I can't believe I haven't been here sooner! I also made my appointment on their website and they're on top of it with the reminders on email and day of I had a text reminder. I loved my experience here. The guy who helped me recommended the $59 exam and you can choose up to selected glasses- which honestly isn't bad at all!!!! My prescription was ready within fifteen minutes after my exam was completed. Looking forward to picking up my glasses. (Two weeks turn around time? Awesome) read more

Don't waste your money, They're expensive and not very good quality and the optometrist are not very good. I wasted my time and money and I will never go back to Stanton again. read more

This is the place to go for top notch service. I am from out of town and had some issues with my contacts Jessica and Masyio helped me out so much. They were fast friendly they double and triple checked to make sure I had what I needed. Thank you so very much. read more

The one thing that you should have checked you could find that things that are getting blurry and getting hard to see for many people that have never been to the eye doctor but you never know until you say to your self is do it . Your health and the health of your sight is very Important to many they just get stronger reading glasses yet its to see an eye doctor and get your vision checked . Stanton Optical was one that I had seen many times when I had rode the bus back and fourth my reading was getting blurred and many times that I had to go up close to street signs to see the location . When I had went to Stanton optical that I had explained to them that my eyes were checked when I was in a rest home that my vision was having problems I had asked about the glasses deal the two pair for 59.00 . The store management that I could tell were helping others in the store and setting things for other eye exams for different rooms . I was very surprised on the many glasses they had the many frames they carry it was large than any Walmart store has in there tiny closet . That with many eye doctors the staff at Stanton optical was one of the best people that I have ever met of great opticians and the machines they used are the best in the field. When the doctor had did the full exam he had found that one of my eyes had stegmatism in there he told there was need of special glasses that would b e able to help me that has worked out great and has helped me in so many things . I had put off getting my eyes checked but when I had met with the staff and the doctors of Stanton Optical they have helped with great vision . Even when they do your eye exam you get seen by an online doctor that does your eye exam and tests your distance and gets a full exam of your eyes sight and the numbers of your left and right side . For many is get your eyes checked because you may never know that you may have one eye weaker than the other or you may have an eye doctor that had missed on past exam . The great customer service and the great feeling is they treat you just like family the many frames to choose from makes Stanton Optical one of the best here in San Diego and the many areas of California . As a customer and an elite reviewer that I will be keeping Stanton Optical as my eye care group they are the greatest and will be returning for further needs . For the many that are looking for eye care groups is visit Stanton Optical they are the best . read more

I am extremely pleased. Sharon and all the staff are truly professional. I have been to many optical businesses never have I felt the individual personal quality customer service that is above all others. They work with you 100% & as long as I need to have glasses. I am confident in Stanton optical being there for me. read more

Stanton Optical - Thanks Stanton Optical home of the toughest Eyewear or they will make it right - Optometrists Near Me - National City, California

Great customer service by Michael and Shanon. I appreciated the time, and effort that they put into my eyesight appointment. Definitely a trustworthy place, I recommend. read more

Something about Stanton Optical offices. Not sure what it exactly is but recently in the last year, not been up to par. Covid? No, it shouldn't be that. I know the last time I was there in March, took foreverrrrrr just to get someone to fix my prescriptions correctly. Team members not inputting things correctly in the system and lack of communications. Again, that was in March 2021 where I had to tell the doctor, I need a replacement ($200 worth) of contacts that were WAY off. Took like two weeks to fix it because I had to go to the branch in person to see what's going on which was an inconvenience. Turns out they were short-staffed and the guy was the one I had been talking to before but never completed my request for some reason. Anyhoo, finally fixed in getting my replacements. Don't worry, I wasn't the only one waiting in long lines there. It's now August 2021, I am in the process to re-order new contacts online BUT they haven't updated my current correct prescription. What the heck? I could of order the wrong boxes again. Oh my! I called customer service (3rd party people since you have to go through them first and she said they show it's current with what my last box of contacts said BUT the one online shows old ones. Go figure. ) I guess after this month, I need to find another better vision center besides Stanton. read more

Just had my eyes checked. Dr was awesome,best eye dr I have seen. I recommend this location to everyone. The whole appointment was only 30 minutes long. 2 pair of glasses and exam. A little pricey, but i got the super deluxe glasses. read more

Stanton Optical - Optometrists Near Me - National City, California

Clarissa was so much help! My glasses broke in half and I just went it to have my prescription swapped out with the old ones and she did it so fast . LIFE SAVER read more

I went in to Stanton Optical for the first time and was so impressed by the level of service I received! Greg immediately greeted me as he was finishing helping another customer to tell me he'd be right with me. When he was done he came over and asked questions to better understand what I was looking for. The process was quick and easy and my new glasses will be done in a few days. Thanks so much for all your help Greg! Highly recommend anyone to come in for new glasses. :) read more

Writing this review on my moms part - My name is Elvia and I have been coming here for two years now . Every time I come I have a great experience! Greg is always very polite, respectful, professional and helpful ! read more

I need a new pair of glasses. I didn't want to spend a lot of money. That's generally my number one consideration. Someone recommended Stanton so I thought I would give them a try. I set an appointment online. My appointment was for 145 I got there about 10 minutes early so I could fill out any paperwork I might need. It took me a couple minutes just to figure out where I was supposed to go once I got in there because no one was offering any assistance. I finally get some help and then have to wait another five minutes for the tech? To find a tablet for me to answer the questionnaire they always give you. After all that it's now 2pm and she takes me to the machines that check for glaucoma. We get done with that and she tells me to wait there's one person ahead of me for my exam. As I go to sit down, she has another lady that came in after me go and take the glaucoma test, when she gets done she immediately ushers her in to the eye examination room, skipping me. After she got the lady settled in, the tech walked out without saying anything to me. These tests look like they take 20-25 minutes so now I'm looking at an hour before I can see the tester. That was enough for me. Walmart has better customer service than this. I got up and bailed. I'm probably being a baby but their customer service leaves a lot to be desired. Maybe they are the Western Dental of eye services. I'll go to Costco tomorrow, it will be a little more expensive but worth the money not to deal with bad customer service. read more

I came in an hour prior to the store closing and it was literally the last day I was able to use my benefits and Shannon was the individual that helped me, he was very informative and did what he possibly could to make sure I got what I needed. I greatly appreciate his helpfulness and recommend everyone to the National City, Stanton location! read more

Gregory helped me with fantastic service and my glasses were ready sooner than the expected date. Thanks Gregory read more

Went to Stanton Optical sometime last October in dire need of new glasses, and this visit was SUPER smooth and easy! I was uninsured at the time and Gregory was able to help me out with different discounts that applied to me, which made it really easy for a broke college student like myself to afford 2 pairs of eyeglasses. He really helped me out in finding glasses that he knew I was gravitating towards and that truly matched my personality. I'd definitely go back and would recommend this place to anybody looking for super awesome frames. 10/10! read more

Stanton Optical - Pic for reference! - Optometrists Near Me - National City, California

I highly recommend the National City Stanton Optical store! The Optometrist is great and very patient with my "again, one more times" when trying to decide which lens was better. Shannon was very knowledgeable and helpful and made me feel welcome. Decided to wait until I'd picked up my glasses before completing the review. My glasses turned out perfectly! I love them and the deal that I got at the National City Stanton Optical! I'll never go anywhere else! read more

I strolled into this location after making a few calls to other optometry offices in the area on a Sunday afternoon. Two were closed and two were open. One said they don't accept my VSP insurance but Stanton did. What really won my business was the optician's charismatic personality. ***SHARON*** has incredible people skills on top of being knowledgeable in her trade. She works to understand the patient's needs and wants with regards to glasses or contacts (I ordered 2 glasses). She's awesome! Ask for her when you need lenses. The exam was different but efficient. There are no doctors in house. The exam is facilitated by a doctor offsite via webcam. It gets the job done. Thanks Sharon! Lovin my new glasses and prescription sun glasses! read more

I wasn't expecting much from the 2 glasses and eye exam for $79, especially with glaucoma and recent eye surgery. They were busy when I stopped in but their streamlined examination and frame selection process coupled with their professionalism and courteousness were extremely quick and efficient. In a few days, I picked up two stylish pair of glasses with clearer lenses than my old pair. read more

Just picked up my glasses! Took no longer than 10 minutes. Staff was EXTREMELY attentive and friendly as soon as I walked in! read more

Stanton Optical - No more than 2 weeks! - Optometrists Near Me - National City, California

You know you love your job when you look this serious. Sharon was a great help! She's fun and easy to talk to! She helped my husband and I with buying glasses, and getting them the same day. Ask for her, don't judge a book by its cover. read more

Stanton Optical - Optometrists Near Me - National City, California

Great spot and an amazing deal on eyewear!!! Greg was very personable. He took the time to figure out our individual needs and helped us get the most out of our dollars. I would highly recommend going if you're in need of a new prescription and lenses!!! read more

I have 20/20 vision so I wasn't here for myself. My son however needs glasses. I booked an appt online for today at 4pm. I showed up on time and was immediately helped. My son did the initial exam of testing for glaucoma, photos of eyes, etc...technician was nice, quick and helpful. Then we waited a few minutes and entered another room. There was no optometrist physically in the room. Instead he was in the tv doing a zoom giving my son a professional eye exam. It was so bizarre because the optometrist should of physical been there in my opinion. To top it off he had a thick accent so while giving my 11 year old specific instructions, I can see how it was difficult to understand him how this can easily cause an incorrect diagnosis of eye glass prescription. Once the exam was completed, we walked to pick my son a frame. They did not have much options for kids frames in black and I asked if they can order specific style frame in black and I was told absolutely not. So we spent some time trying to find a frame but they all sucked and each time I asked a question, the girl helping us was too busy on her phone. She seemed uninterested to help us find a frame or recommend a frame or have any knowledge of other stores for kids frames. The experience was disappointing. I paid for my prescription and will be going somewhere else for the frames. read more

STAY AWAY, THEY ARE THIEFS I went in today for a final time after being told my glasseS would be done later. (3) times. Today was the last drop went in asked them to get a refund and i got it. But here is something i've never had to deal with other optometrists, They told me that my Designer Glasses i had left them were gone. POOF like magic they didnt have them no one knew who had them. Shannon literary told me i know you gave us your Frame but we dont have your frame anymore so go away. And my refund will be in the form of a CHECK i payed cash. Receipts in hand and everything and NO ONE helped me to get my Glasses back ! You should stay away unless you like people that loose your expensive Frames and they just tell you tough luck. To clarify the refund was for the amount i PAYED !! And they stole my glasses. I DO NOT EVEN KNOW HOW TO GET IN TOUCH WITH CORPORATE TO GET HELP !! read more

Love there service! Mr. Shannon customer service were perfect he answered my husband and my questions respectfully. Made me feel comfortable in the eye examen it was a great and fast experience! Very recommend Thank you Mr Shanon we really appreciate it you the man! -Sincerely Selena. read more

I hardly ever give such horrible reviews but this one just had to be done. Ok so yesterday I had ripped my contact while rubbing my eye. I go to replace it l, not realizing I was on my last pair! My glasses just had broke the other day too so I was screwed. I am due to get lasik in a week so I wasn't looking to buy a whole 6 month supply so I called Stanton optical, the only open optometrist in my area on a Sunday afternoon. At first I talked to I guy who I didn't catch the name of. Man it felt as if I was talking to a preprogrammed robot instead of an actual person. He had all these scripted answers for me not helping me at all. No I don't want to come in for an exam. No I don't want to order a box or come in for glasses. I said I need something TODAY so I can see! I was looking to buy a trial pair. I literally have to ask for a ride down there because I'm BLIND. Finally he's says to come down to but I want to make sure they have my prescription on deck so he transfers me. Then I get this lady, who apparently says she the manager. She says that guy was wrong and that they don't sell trial pairs. I explained my predicament and this soulless inhumane lady continued on about how that I'm not even a patient with them so she can't help me. I couldn't believe another human would let another go blind because it's "against their policy". This place is just full of a bunch of robots! read more

Always Great Swrvice from Greg and his Team in National City Super Customer Service Focused. Quick Wait Time Honor their warranty on the spot. Great selection of trend setting of designer frames read more

Pros: Certain staff can be friendly. Cons: VERY unprofessional phone system. Plastic glasses frames are very low quality for a high price. read more