They were kind enough to accommodate even the smallest of orders without a hint of disgust.　Thank…read moreyou very much.

The service is excellent, even small orders are handled promptly with a smile and they talk to you…read moreas if you were a friend.　And the lumber is inexpensive.

I first learned of Fastenal when I worked in the MRO industry a few years back. They are a…read morefirst-class organization with first class solutions for helping you have MRO items on hand when you need them. They are an industry leader in what they do and having great inventory management systems for their on-site products your company uses in their day to day business. There are several competitors in the MRO arena, and I have used a few of them and I have been a customer of Fastenal. While there is a lot of competition, there is one leader in the field, and these folks are it!

The Grapevine Fastenal store is a huge disappointment. The customer service is horrible, even if…read moreyou are just picking up an order and don't need significant help. The employees must really dislike their jobs, because they grumble and are ineffective. My advice, don't bother with this store, but if you have to, check your order before you leave. You may get charged for the whole thing, but only get out with half of it which was my experience. And make sure you get there well before closing as they like to lock the doors before 5:00.

Ron is who you need to see when you come here!…read more He is beyond helpful, very knowledgeable and willing to just do whatever he needs to do to try to help you out! Go see Ron!

I'm a contractor and I can tell you that I will NEVER EVER SHOP here again and I will tell every…read morehomeowner to stay the hell away from these people THEY ARE COMPLETELY full of shit with their so called NO RETURNS OR REFUND POLICIES!!!! they are the only only ones that have this policy no bullshit This was a very bad experience no bs BUYERS BEWARE!!!

Just come here and get your tiles and flooring, seriously…read more Ask for Allen, he is THE man! Prices are very competitive. I shopped around for weeks and compared prices and styles. This place had the EXACT same designs as others and for much less. Take a visit and ask questions, they are awesome!

Disappointing customer service. I purchased a door and paid about $180 for shipping. I wanted to…read moreexchange it and they are asking for almost $500 to ship it back.

Great store! They…read morehave a service rep greeting every guest who walks in who says, "Welcome to Harbor Freight!", which is a nice touch. They have a huge selection of tools and lots more! Great place to shop for an air compressor, a generator, jacks, lawn equipment, shop vacuum, you name it! Their prices are pretty competitive. For example I purchased a 1600 lumen shop light for 27.99, that elsewhere I had seen for 36.00. It's also just a fun place to kick around and get ideas for your next projects and excuses to buy the next tools you want!

For decent tools on a budget this really is a great franchise to visit. This particular location…read moreis a good one, plenty clean and well stocked. The deals on some of the tools are first rate. Some tool box tools carry a lifetime warranty which is the same warranty on the high end expensive brands. Some tools that are budget priced are somewhat sketchy, just need to test what you're buying. I'd grabbed a measuring wheel on this visit, $9.99, a great deal on a non digital level, tho it did act up a few times, so it did work 75% of the time. For the budget price, which is 1/4 the cost at Home Depot or Lowe's, I can deal with the arrant abilities from time to time. Great business.

We've been coming here for many years and the quality of the customer service has gone down with…read moreeach visit. Few months ago we came in and were treated rudely so instead of ordering we just left and bought elsewhere. I think since the kids took over it just has gone downhill ‍

I've ordered a few things from there, ignoring their big markup and trying to shop local and…read moresupport a small business. Each time the sales person has ordered an incorrect item, causing a huge delay in my projects (most recent being over 2 months). No apologies for their mistake. Then when my order arrives to their store (if I'm paying for shipping it would be nice to have it shipped to my house), I only know it's in because I am emailing/calling for updates. Have gotten zero communication from the sales person. Save yourself a headache and go somewhere else. I don't mind paying a bit more if their customer service was excellent, but it's awful.

Missing review? That's ok,here's an update. I always find…read moremore than I need here. Interesting things salvaged from homes and demolished buildings. Always well stocked With great prices. Someone building or remodeling a home could do well getting out of vogue materials like 8 foot tall walnut bookcases or a complete set of solid wood kitchen cabinets for $1000. I found a huge oversized gate today. Now it's just a matter of hail ng it. Go!

My wife and I visited just this past Monday, and were blown away. We got a really nice deal on some…read moreart glass cabinet doors that we are going to repurpose, as well as some metal sculpture. We were a bit pressed for time, so we didn't get to really look at everything, other than to take a quick look through the warehouse. The warehouse is a real sensory overload. They also have yard sculpture pieces outside that I did not look at. They have good prices on some really good looking cabinets, as well as doors of all kinds. We have a older house, and so will be slowly renovating. DHW will be our first priority of places to come to for that vintage look, as well as the current stuff. Maria was very nice to show me around, and we were stunned at how much stuff they have.

For all future flooring & tile needs I will go straight to Arizona Tile in Dallas…read more Alessandra Andrade was friendly, so knowledgeable & suggested several different products I could use in remodeling my two fireplace hearths. I only wish I had gone to Arizona Tile first before trying so many others first! Thank you Ali!!

Fantastic experience with Priscilla Castaneda at Arizona Tile. She listened to our concerns,…read morehelped us find the slabs that we were looking for, and spent the time working with us without making us feel like we were wasting her time, even though she had customers waiting. She showed us, was very knowledgable, and extremely nice. We went to other stone locations in the Dallas area, and Priscilla was by far the best!!! WE love Arizona Tile.

In today's environment more unhappy customers tend to take the time to leave negative reviews then…read morethey do when happy. As for me, when dealing with the associates at Seconds & Surplus every interaction was professional and pleasant. My husband and I recently completed the build of our new home and purchased several items from Seconds & Surplus. We purchased two double iron doors, tile for our guest home, and the handles for both doors etc. After installation I had a few concerns and reached out, an associate answered the phone and said the manager was on break, but they would forward those concerns to him so that he could call me back. Honestly, I was going to hold my breath as it usually would take several days to get a call back when calling a business about a concern however when calling Seconds and Surplus the manager, Cordell called me within a few hours. He took the time to listen to my concerns and showed a genuine interest in what I had to say. He asked that he reach out later in the week as he needed to find out what he could do for me. He promptly reached out a few days later with a resolution to my issues. Shortly after speaking to him Mr. Williams, the Regional Vice President reached out via email. He was very professional and even took the time to send me some links on one of the rare concerns I had. I was very shocked and pleased that someone in his position took the time to not only apologize for those few minor concerns but take a moment out of his day to make sure they were all taken care of. Thank you both for making my experience with my purchases and concerns pleasant interactions. Sincerely, Dinah Black "Happy Customer"

When we did our home remodel one of our contractors suggested Seconds and Surplus for some of our…read moreproducts, which we regret getting because everything we bought, which was a farmhouse kitchen sink, a faucet with a pull down sprayer and a Craftsman front door ended up not worth it. Don't get me wrong, everything looks good, but the quality and craftsmanship of each product is low grade. We had to replace the faucet because the sprayer stopped working. We got a Kohler instead and couldn't be happier. Our farmhouse sink just doesn't drain properly. There isn't enough slope from the 4 corners of the sink to drain downwards towards the drain. You have to use your hand to move any food towards the drain. The Craftsman door though looks beautiful is poor insulated which cheap weather strips, not a tight seal. Here's the bottom line, if you want save a few bucks I guess, and don't care about quality, just looks, then this place is for you and for house flippers who put the cheap stuff in their homes when they rent them or sell them.