The Grapevine Fastenal store is a huge disappointment. The customer service is horrible, even if you are just picking up an order and don't need significant help. The employees must really dislike their jobs, because they grumble and are ineffective. My advice, don't bother with this store, but if you have to, check your order before you leave. You may get charged for the whole thing, but only get out with half of it which was my experience. And make sure you get there well before closing as they like to lock the doors before 5:00. read more