Love working with the team at Builders Surplus. I have an older home so I want to do what I can to make improvements. I happened upon them accidentally and found EXACTLY what I was looking for. They are knowledgeable and so helpful. Will use them for all my home improvements! read more

Buyers beware these people are the ONLY ones who DO NOT GIVE YOU AN EXCHANGE, A REFUND, OR RETURN !!!!on any purchases whatsoever not even if they make the mistake themselves As soon as you walk out those doors They have no form of sympathy or remorse They are just place butthoes no bs read more

The choices, service and prices are the reasons to come here. Can't beat this place in the DFW area . The have cabinets, granite, doors , tile and cabinets. Must see this place to believe it read more

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I have a full home remodel that I'm doing and stopped at Builders Surplus today to source about 20 doors and multiple items for the project, and could not be more disappointed. Before going I checked out the website and there was really no information, prompted to stop by the store for more information. I live quite far but made the drive and hope so finding items that would be reasonable and in stock. I got to the store around 9:00 on a Thursday morning, there were lots of employees around, all seemingly to be busy unloading a truck. I walked around on my own for a while and was not finding what I was looking for so went to the front for assistance. Three employees just stood there talking ignoring me and finally acknowledged me, I told them I was looking for help with doors and they call over a kid. This kid didn't look old enough to work much less know much about doors but I gave him a shot. He proceeded to show me he really didn't know what he was talking about. He tried to page the manager and she told she was busy. A gentleman on a lift notice the perplexed look I'm guessing and asked if I needed help and I said absolutely. He was much more informative, we narrowed down quickly that most likely they didn't have the type of door I was looking for, they did take me out to the door graveyard out back to search further. I don't know how a company does business not having their information online or having employees who know the stock or a system they can look in. As a remodeler, my time is very important and I do feel that I've wasted a lot of time attempting to come here. Don't waste your time with this place. read more

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Walked in and was greeted by EPI. He lead me to the window section and helped me pick out the correct item for my needs. He stayed with me until my purchase was complete. Excellent! EPI was fantastic! Thanks EPI! read more

Genaro was awesome and very helpful. Got a new sink and countertop picked out. Highly recommend coming here!

Epi attended me with great customer care highly recommend this place. I will be coming back when I need to get one of my many projects done thank you builders surplus. read more

The obnoxiously bad service here obligates me to warn you from working with these people. A simple order for some slab doors takes countless hours of followup. Our contractor went to pick up our order and they couldn't find it - he wasted over an hour waiting on them, and ended up leaving frustrated (and billed us for the time). I have to call them repeatedly to find someone to hunt down our order, and if being left on hold for hours isn't bad enough, their hold music comes from a 1985 Casio electronic music generator. It will truly drive you insane. When we tried to add two more doors to an order, they can't find the order again. Every time you call, you will be left on hold indefinitely. If you offer constructive criticism/feedback about this issue, it's met with immature backtalk, from people who genuinely don't care. Needless to say, I'll find supplies elsewhere in the future. read more

This place has so much stuff, it's insane! Great for DIYers. They've got a bunch of doors, windows, and kitchen cabinets. Fiberglass, wood, Iron, patios, etc. read more

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We are in process of remodeling our kitchen, we found Builders Surplus on Google maps. We were helped by Eli, in the cabinet center. He was very helpful with finding the right sizes, and made the whole process a breeze. I would highly recommend them to anyone needing a kitchen remodel! read more

Builders Surplus - Building Supplies Near Me - Garland, Texas

Service was fine up until I forgot and left my business debit card here and I called to ask and let them know I was coming back to get it. When I came back they refused to return me my business card simply because my name wasn't on the card.The manager was very rude even when I said I could show him the account for the card on my phone and the ID/Passports of the names on the card. Very frustrating experience, will not be returning nor recommend to others. read more

Found someone who was both energetic to help as well as very informed. I had some remodeling problems and needed some hard-to-find doors... Trey in the door department was a tremendous help to me. I have purchased quite a few doors & some tile here: have not been disappointed. But you really need to keep stopping by to see what's in-stock and what new products they have released. If you need help - or have questions: see if Trey is available. read more

I have been trying to get a quote from Nathan for kitchen cabinets for over a week now, but apparently I have to show up in person, because his management doesn't value the time he would spend to generate a quote on the computer for me. And unfortunately for me, I have been out of town and engaged on work projects, so I haven't been able to show up in person. I emailed him the dimensions that I had Home Depot generate and paid for, how much easier can this get for a company to quote someone who is ready to buy??? read more

Phil was a huge help in getting the right door for my business. The prices are excellent and a wide selection that fits our needs. I also went back and picked up a bathroom vanity. Thanks Phil read more

Builders Surplus - Steel door - Building Supplies Near Me - Garland, Texas

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Excellent inventory!!! Very prompt polite and helpful! Will definitely be back for all other up coming projects. read more

Builders Surplus - Headed home to install the new door! - Building Supplies Near Me - Garland, Texas

This place has no idea of what they are doing. When they put surplus in their name. That's exactly what you are getting LEFT OVER JUNK. AS IS NO RETURNS. Save yourselves some time and a headache and go to Seconds & Surplus it's whole lot better place and they care about their reputation! We purchased two exterior doors not realizing that one of them needed to have a 2x6 jam. I called back up and the guy I spoke to told me that it wasn't a big deal they have a kit that we could use to convert it. It's a $100 bucks. So we go down there- not that easy. It has to be modified- BY THEM. They don't have the time to do it. Their exact words were, "We're not going to stop a job for you". Wow- HORRIBLE CUSTOMER SERVICE. And- did I mention that when we bought the doors we paid for them over the phone and when we went to pick them up we were told that they did not have a record of them being paid for and we would have to wait to pick them up because the guy we ordered from was not at work and they were not going to call him at home. Forgetting the fact that we had a copy of the Credit card authorization form along with a printout of our credit card statement showing that they were charged. Just save yourselves a lot of time and mental anguish. Go somewhere else. Some place where you are appreciated. read more

This place is so awesome! Excellent prices and a very helpful staff are what makes us keep coming back! If you're a DIY'er then this is the place for you! I can't wait to have more projects just so I can go pick out some more goodies! You can't go wrong with at least popping in and seeing what they have to offer. read more

Best customer service! They make it really easy to find what you are looking for. They put a window on the door and cut out the whole for the doggie door. read more

Builders Surplus - Back door - Building Supplies Near Me - Garland, Texas

Writing a review for "WILL" He's very intelligent individual, informative and his charisma made our shopping experience pleasant. I highly recommend Will. read more

Disappointing visit looking for flooring and other remodel items. They had a decent selection, but their prices are most certainly not surplus prices. We saw all kinds of items that were about the same price or even more expensive than your standard stores, and some of the items they have are out of the box items! The sales people also hound you like they're selling Bibles, so be wary. I wonder if they get paid on commission which would explain the pricing. We ended up going with someone else for flooring that was a way better price and included installation. Feel free to go to compare, but be prepared to be underwhelmed. read more

Would like to speak to the owner of this business when possible. Please leave an email or date available due to an recent purchase issue. Manger named trevor did not fix the situation Nor gave a chain of command when request due to the fear of losing him job(his words not mine). ............. My mother and I wanted to return and item that was supposed to be made of all wood however, inside the cabinet the base was made of an different material almost paper like or cardboard. We haven't left the store all items where still inside. We wanted our money back due to false advertising. We trusted the word of an employee saying it was all wood, that was a question my mother asked if it was all wood. I have no wood experience but lying to sale or not knowing products isn't good business for inexperienced shoppers. read more

This place offers a good selection of home building supplies at a huge discount compared to the big box stores.They have flooring, cabinetry, doors, windows, etc. Take your time and look through their selection. We had been pricing an 8ft. entry door to replace our old one, and found a beautiful fiber glass door here at a significant savings! The staff is helpful and knowledgeable as well. We will definitely be returning for our future home improvements!! read more

Builders Surplus - Before and After - Building Supplies Near Me - Garland, Texas

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Bought a new exterior door from Builders Surplus. They had a great selection (much larger than any of the other stores we went to), the prices were much lower and the service was fantastic. The door we were looking at was 762.00 on sale at seconds and surplus and we paid 450.00! Home Depot and Lowes were also pretty expensive. Very happy with our purchase and we will definitely be going back. read more

I've been trying to buy a window from this location for quite a while. First they weren't in stock, then they said they had some and I drove all the way there to come away empty handed. The next shipment came in and another wasted trip to find out they didn't have any screens. I was told later I could've bought the window and they would've ordered the screen for no extra cost but that's not what the associate told me at the time so I waited again. I called again and was told they couldn't quote a price but it would be under $300. The price up to that point had been around $269. I drove all the way there again to be told the price went up to $442. The only reason I went through all this drama is because Home Depot and Lowe's don't stock this particular size in a single hung. (47.5 x 59.5) I told them about my experience and there was no empathy to my situation. Hence the 1 star review. read more

I have purchased doors and molding from them on multiple occasions. They are NOT the lowest price around. There are some items that are downright steals. However, you have to know your products to not overspend on the others. Their interior doors and trim are reasonable and plentiful. I shop here because they usually have exactly what I want, without the overhead of a Home Center. I found out early on, that there are many brands of products that I have never heard of, but seen there. Know what your are looking for and you will do well at this store. read more

IF YOU ARE THINKING OF PURCHASING CABINETS FROM HERE... DON'T. PLEASE SAVE YOURSELF THE TEARS AND NIGHTMARE. Let me start by saying that MOST of the staff were a joy to work with. Now sit back and let me tell you about my NIGHTMARE. My home flooded and I had to do a complete remodel. I've shopped at Builders Surplus for many years so I decided to get most of my things here at the Garland location plus my contractor has a good relationship with this store. I went in and did a cabinet consulatation with Mark. He seemed to be very knowledgeable... SEEMS is the key word here. He will make mistakes that will cost you heartache and money when he shows NO COMPASSION for your additonal dollars you will have to spin. WARNING!!!! Keep up with all your paperwork and renderings. After I did the consultation I met with my contractor and I returned to make changes before Mark placed the order. One thing I was very adament about was have a "trash cabinet". I made the change and was given the printed copy. Before the cabinets even arrived I went into the store and told Mark I had a bad dream and even tried to pay to just cancel the order and start over but of course I couldn't. Well when cabinets arrived the dream/nightmare started unfolding. When my contractor prepared to install the cabinets he called me and said the cabinets were not correct. I sent him a photo from my phone of the rendering and he noticed something wasn't right. I called Mark just to find out that 2 cabinets were missing from my order. I had paid for them but they didn't get ordered. My contractor proceeded with what he did have and then I discover I didn't have the trash cabinet. I returned to the store and was informed that I NEVER ORDERED THE TRASH CABINET. After about an hour of going back and forth Mark said he would go speak with his manager (Trevor). Marked returned to tell me that the manager said there was NOTHING he was willing to do for me. He wouldn't discount a new order or do a rush shipping. The only thing I could do was REORDER AND REPAY for 2 new cabinets. Since I was positive that I had ordered I kept looking for the paper work and I remembered I had a copy in my phone. BAM... Got'em. Now both Mark and Trevor were looking might crazy and trying to still figure who to blame and even tried to say maybe it wasn't their rendering/copy. Trevors words were "well I guess with the proof she have on her phone, we have no choice but to order her a new cabinet". Not one apology, no empthy or anything. I returned on the following day and spoke with store manager Timothy Buck and he was a dream come true. He ordered the cabinet and made sure I got it that day by sending a freight company to pick it up. 5 stars to Timothy. Now after everything was installed my fridge wouldn't fit. Durning the consultation I advised Mark that my fridge was really big but he insisted it had to be 70 inches tall. He never took into consideration that there are hindges on top that would prevent the cabinet from opening even though I tried to tell him this during the consulations. Mark just kept telling me that "oh it has to fit because that's the height that's my computer". I took his word for it SINCE HE IS THE EXPERT... WRONG!!!. I was also told that I need extra molding and a side panel that I didn't need. My contractor couldn't understand why he even sold me some of this since my cabinets were completely finished. When I returned it today, Mark just said "oh well, we can't give you a refund". You OK'd it so now it's yours. It turned out to be $140 worth of items. He also said I had to order and pay for another cabinet $280 because it was up to me to inform him if his rendering was incorrect. I tried to tell him but he didn't listen but I'm the one having to pay. Please understand it's not so much about the money but if I sat down with an expert and was told I need the extra item and that my fridge would fit because it has to be standard when infact my fridge has extra hindges that the PROFESSIONAL CABINET EXPERT didn't take into consideration I feel Builders Surplus should have paid to take order me another cabinet. I've spent 13k in the last 30 days and Builders Surplus doesn't treat me like they value my business at all. I understand have policies and proceedures in place because I'm a business owner for the past 17 years. Sometime you have to bend a little, expecially when you wrong and the words "I APOLOGIZE" are not that hard to say when you wrong. I hope you all read my review and that it helps save you some heartache and pain. PLEASE BEWARE... DO NOT ORDER CABINETS FROM BUILDERS SURPLUS. read more

The Building Materials Surplus at Farmer's Branch, Tx. They were very rude on the phone. I called to get directions and they told me that they only had one store and that I needed to look at the address right. I asked to confirm and they said "that's the only address they had" very rude. When the Carlos got there they were still rude and only one guy was willing to help load. Carlos had most of the weight since the 2nd guts was just looking and not helping. Carlos got scratches due to having most of the door on his side. Then when Carlos was securing the door the 2 guys were just watching him and mumbling to themselves. Like laughing at him for doing all the work. I DO NOT RECOMMEND THEM! Got a $2,0000 door and a nickel's worth of service! read more

This is one of those moments when we all invariably say "I drove that far for this crap!?" I went looking for a set of French Doors for my dining room. Nothing from the outset worked at this place. I had already established a baseline price at the nearby Home Depot so I know what the ballpark price should be. Of course, this was the price for the set of doors that would almost exactly fit the opening I was trying to close off. Home Depot could special order them for about $319. I was only at Builders Surplus for about 5 minutes after they said they only had sets that were 12" narrower than the opening I had, or they could "shave down" a set that was inferior in quality....and both sets were about $70 more expensive, unprimed for painting and of cheesy construction. The only thing that was impressive was a bathtub with a built in television, surround sound and all kinds of other bells and whistles. So, if you're a pimp looking for a new tub, this is your place. Otherwise don't make the drive. The stores motto is "Smashing High Prices." My daughter revised it for them. "Smashing High Prices...and then putting them right back together again, but much more cheesily!" read more

Went there to buy a 48x80 patio door. They sold me a used door at new door price with holes in door, wood rot, improper spacing and wrong threshold. When I called to address the issue the manager was rude and offered no assistance. I am highly disappointed. read more

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I had a terrible experience at Builders Surplus in Garland. Bought doors that arrived damaged. Abusive treatment from staff. I recommend you avoid them and go somewhere else. They gave me incorrect information from several times which cost me more money time effort and for nothing. Run away from them as fast as you can. read more

Went there for a 36x80 entry door and found plenty of choices. And I changed my mind three times over a 3 week period. I worked with Andy and he never lost his patience and hustled to find what I needed with a great attitude all three times I returned to find a different door. My lack of ability to get the right door until the third try was a terrible "time suck" for these guys but despite this, they were just as nice as they could be. Andy is the best and Tim was too. Highly recommend this place. I saved $800 on an entry door and next purchase will be a new bathroom vanity. Awesome place with a great staff. read more

Bought a iron door for $1699 at the garland location. Their price at the haltom location is $1399. They said can't do anything about it due to geographics. Do some price comparison on their locations since prices varies tremendously from location to location read more

Amazing place, great people and great prices. Go here! It's huge and has a great selection of doors, tuns, vanities, you name it. Amazing customer service and friendly people and management. I will be back! read more

Terrible and unethical customer service. Calling the BBB today. I asked for two 50 inch balcony doors in my over $7,000 order. I've spent over $10,000 here in the last three months because I have a home building company. They sent me a 5ft door. They refuse to give me a refund on those two doors. I'm disgusted by the service we receiver here. read more

Awesome experience at the Garland location! I was greeted promptly and Mario was friendly, informative and professional! He made sure I got everything I needed and even went through all the available doors to find me the best one. I had at least three people helping me load into my car and they were super careful. This is definitely the place to come for building projects and supplies!! I will be back! read more

I'm posting here because this company likes to delete their negative reviews on their Facebook page. I've also created a complaint with the BBB. I will continue to repost on every page possible until people know how these people work. We have also contacted our attorney. This doesn't bother our time one bit but it will show your customers how much you care for their business and the black ones. Notice they have negative reviews on the places that can't delete. Obviously their "all sales are final" only applies to a customer they've screwed over" but not when they've messed up and don't want to honor their price. They're all for give you a refund then. It's always a bad experience with their stores. Dealt with their Garland location purchased a steel door with them for $800 and some change. Didn't take it with because my guys would pick it up the next day in a truck. The day after paying for it we received a call from Kyle I believe his name was ( a manager) stating that the door accidentally had the wrong price on it and his employee rang up the wrong price and we could not pick it up. Instead we could get a refund or pay an addition $400 for it. In what customer service world is it okay to fault a customer for a employees mistake to process a payment and not honor a tag that's on a item. Non apologetic Kyle was the nastiest to deal with and could careless about loosing a customer or maybe just their black ones. This isn't the first time we've dealt with this type of situation. If it's not the price that's messed up and them trying to get more money, it's them following you around the store like a criminal after you spent thousands of dollars with them. Not surprised at all by that. Update to this: We just received a call from an undisclosed employee that took our information from our order and called because they stated it was wrong on all levels. Stating they need to honor the price that was on it and also they went to harass the guy that placed the sold sticker on it after purchase asking him "so what really happened" and were probably firing him. We didn't share five words with the guy other than pointing the door out but assuming since he was black he HAD to be giving the "hook up" or something. Highly in appropriate and if they do fire him our company will gladly pay for his attorney fees to sue the hell out of them for discrimination and wrongful termination. We've saved the call details. read more

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A wow experience. They made me an outward opening, steel, exterior door in less than 2 days. And the price Fantastic, by too.

If you are looking for custom cabinets this is the place to go! Very affordable and quality is awesome! The best person to work with for custom cabinets is ELI! He will take great care of you! I highly recommend Builders Surplus! read more

We were looking for a french door with a cut out for a Doggie door! Mario built us what we wanted at a great price! Mario is your man for building a door! He said it would take maybe 3 days to build and it was ready in two days! Great job Mario! read more

I really believe 3 stars is adequate or maybe even stretching it a bit for this review. I walked in and no one greeted me. I walked around for a bit and I had to find what I was looking for no one directed me to it. Then I had to find someone and ask for help. They were somewhat helpful. The 1st guy was good but the 2nd guy told me I came to the wrong place if I wanted something a little different. He was pretty rude about it as well. The prices were great but I considered canceling my order after leaving. I'm not sure if I will ever use them again read more