Amazing service from start to finish. The planning and lending us clothing racks to hold our clothes during prep was appreciated. They finished two full Closets in one day. Amazing quality. Very happy. Good value. read more

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In April 2026 we were hit by a Tornado and had extensive damage to our home. We needed help and many came. Some great some not so great. I have worked with contracts for buildings, vehicles and services. I make a point to never feel like I'm being "SOLD" when making any purchase. I feel sold, my wife loves it. Her side was perfect, my side had gaps and odd angles that were fixed when the crew had to come back a second time to make it look like a $6,300 job. It's a closet not a workshop but the tolerances look like a armatures work. The design was changed and I didn't catch it when I signed approving the work. My mistake, this will not happen again. So, if you decide to use these guys make sure that you understand all changes and write a check to keep from paying fees for using your credit card. read more

This is our 3rd time working with Closets by Design (once in Denver, CO in our master closet) and twice here in DFW -Laundry room+master closet. When the designer comes out and helps you brainstorm and think about all the options , the whole process is great - and very comfortable because the designers stick to what you're thinking - and they stick to your desired budget! (They really can craft just about any budget) - and Jill in this case, was great about pointing out specifics that were upgrades, and what may not be as useful vs what should be an absolute-need. I appreciate that level of involvement. Of course, then Julio and the install team show up when it's install-day, and when your brainstorm actually takes shape in your house - it's amazing! The way everything comes to fruition, and is so much more striking in person than what you approved on paper. The install guys (Julio + Gerardo) are top-notch contractors- they are meticulous about their work, and they are absolute professionals. You can tell they take a lot of pride in what they do - just from the initial walk-through, to setup, to planning out their routes through your house - they're so considerate and their primary concern is making sure the client (you!) is happy with the outcome. We have been lucky to have Julio do 2 installs now at our home - first our laundry room, and now our master closet. Closets by Design really do set the standard for professionalism and custom work to alter your home- I can't recommend them enough! read more

Closets by Design - Dallas - Master Closet Heaven - Interior Design Near Me - Dallas, Texas

Not happy with the customer service responsiveness and follow up provided. The Initial sales service is excellent as they like to get you to sign the contract for work. Once everything is confirmed they were able to accommodate and get the closet done in 3.5 weeks But the disaster started when the technicians came to install the closet. Parts were completely missing, some sections measurements were wrong, people were so grumpy if we asked any questions. It's been 4 weeks now and we still don't have missing parts from them. Office folks do not answer or follow up to see if issue is resolved or addressed and/or when they do we get only VM I really wish I could have gone with IKEA or another vendor to do the job right 1st time or at least provide timely resolution if any issue Please choose someone else as these people will quote you like 40% discount and then additional discount etc. but eventually you have to deal with these customer service issues read more

I had my closet installed about a year ago and have been very happy. This morning, on of my mirrored doors came off it's' hinges. I called, was unexpectedly sent an email to send them a picture. They called back a short time later and asked if they could come look at the door within the hour. They arrived, took the door completely off the hinges, and they also looked at the companion door and took that door as well! From time of my call to the doors removed for replacement was less than three hours! Amazing. read more

We decided to look into putting cabinets in our garage and called a couple of companies. The other companies didn't call back, but Closets By Design called back and was so professional. We had Mary come out at "OUR earliest convenience". She was so helpful, VERY KNOWLEDGEABLE, and drew up our plan with measurements and all. The next day we wanted to change and add some things. It was no problem! Two weeks later, we have brand new (built on site) cabinets!!!!! The quality and workmanship are just what we wanted! Highly recommended!!!! The two young men who installed them were so professional and they were done perfectly!!!! Very good price for the quality craftsmanship! read more

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I wanted a professional home office and Closets by Design gave me exactly what I was looking for! Karen, the designer, came to my house and worked with me to design what I wanted. She was so knowledgeable and just as excited about it as me! Then, AJ and Johnny came to the house and did a fantastic job with the installation. Overall a great experience and I will be using them again! read more

I had some customized cabinets built in my garage. At the consult, I had been told, how I could take the cabinets with me, where ever I went. What was not told to me was that they would want another very high charge to just disengage the cabinets from the wall. The after service sucks. I am ready to move and had called them early in the week. They did not respond. I called again and talked to someone, who was supposed to get back to me with an estimate. Needless to say that there was no estimate sent to me. On the phone, their estimate just to un-anchor and break down the cabinets was approx. $500 (did not receive a final number). Then they talked about liability and safety, everything that they could do to not service my needs. $500 is just on the front end. Then they wanted someone from their company to come and reinstall them in Houston, which was going to be another fat fee. In view of the fact that they did not get back to me, my suggestion is to look for another organizing company, there are plenty. Get their terms up front, in writing. I am so disappointed in them as a company. read more

I paid 7500 for a closet that was measured to fit my closet needs. That was with the 40/15% discount they offer.The closet did not fit my closet needs. l called and ask for additional rods and was told it would be $173 for 4 rods. l received the rods after 3 wks at no charge after l spoke to the manager Angela. She said she would look at the design.After 3 wks have not received a phone call. l purchased an additional wardrobe closet.($500) from Wayfair. So l have a $15,000 walk in closet. Not worth the money! Customer service has not been the best. read more

This is the third home I've had Closets by Design do work for, and I couldn't be happier with the results each time. Their designs are thoughtful, functional, and really make the space more useful. The team is friendly, professional, and always easy to work with - they make the entire process smooth from start to finish. It's rare to find a company that delivers consistent quality and service over multiple projects, but Closets by Design does exactly that. Highly recommend! read more

Recently had wardrobe closet done by closets by design and they look great . Only flip side is the long waiting time

Great service from the design stage till the installation and follow up. Great pricing as well.

Leslie was our consultant and was the ultimate professional. We discussed options, images, pricing, and she accommodated our budget all in one visit. She remained in communication with me during the entire process guiding me on the next steps up until the installation. Roberto was our installer and I highly recommend that you request him. He did majority of the work by himself and worked tirelessly until 8pm modifying the current design to my revised expectations to ensure customer satisfaction. He came prepared with revised orders, organized, cleaned everything up, and there was no damage to anything. It didn't start out well due to some things I overlooked in planning, so I freaked out with the first install; they essentially executed my order as directed/discussed. However, please know once I realized what I did wrong they immediately accommodated and made it right. The error cost me a little more and they helped me reduce my cost. It was worth it because I achieved the closet that I wanted. I wouldn't change anything at this point. If anything, I'm ready to add more. I am very pleased with the outcome of our closet. It turned out exactly what I had imagined. How nice to see your ideas come true. The only recommendation I have is to not dismiss discussing costly options (for example 12 vs 16 vs 22" panels) because I learned cutting back was not going to achieve what I wanted. Also I chose dark gray instead of white and all I can say is...happy dusting :) read more

Closets by Design - Dallas - Wardrobe - Interior Design Near Me - Dallas, Texas

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Before hiring Closets By Design we researched other closet design companies, and decided to go with CBD due to cost and design options. This is the second time we've done business with them, but the first time working with Shari. The first time, we didn't know what to expect, but the closets were fantastic quality, and we were incredibly happy we decided to get them done. Now...this go around...we knew the quality, but Shari outdid herself. She was punctual, creative, patient with figuring out the best design for our needs and furthermore worked with our budget. Also, the two installers- were excellent. We were given a 2-day install date, but they diligently worked to complete the install in one day. The installers were also incredibly accommodating to my WFH asks ("please hold on drilling, I have a meeting"..."can you pause for about 10 min?)...absolute top-notch service all around. We are thrilled...will use CBD again for sure. :) read more

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The Closets by Design team created and installed cabinets for my laundry room that previously just had wire shelving. Shari, my designer spent time with me to consider my desires and ideas for the space then carefully measured & created a plan to incorporate my ideas with their options. Their design software showed detailed images and we could make changes as we went along. The installers were so polite and efficient on the day of installation. The workmanship is solid. The finished product exceeded my expectations. I have 2 other spaces I want to change and this Closets by Design team is on speed dial. read more

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We love our new closet and the entire closets by design team. They made installation seamless, easy, and affordable.

They installed our closets perfectly. Took extra special care with all the fine details. Cleaned up everything as promised. I will use them in the future. Highly recommend. read more

Start to finish always such an easy process with Closets By Design. And their installers are top notch. Very professional, clean up after themselves, always going above and beyond. read more

I love my closet from Closets by Design! It is everything that I thought it would be. I had overcrowded my old master closet to the point that the longest rod and shelf came crashing down in the middle of the night and scared me to death! My designer sat down with me at my house on two occasions to measure and plan. The computer rendition helped me see exactly what it was going to look like. She helped me to negotiate a fair price, very similar to a quote I had gotten from a building contractor. Now I have double rods and lots of shelves. I had to wait a month for an available date but my closet was built in about six hours by two very competent men. They answered all my questions. After the closet was built, I had the closet painted and changed the lighting to add a small chandelier for a little bling! I painted the inner parts of the rod and shelf areas to match the closet (SW pure white) and the exterior to match my master suite. Now I'm having fun loading it up with clothes, shoes, handbags, etc. I put a small chair in the corner so I could sit down to get dressed. Needless to say, I am very happy! read more

Closets by Design - Dallas - Master closet - Interior Design Near Me - Dallas, Texas

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Omg, the most amazing company and people to work with! As we say in Texas " just good people". Remember that this closet by design is a locally owned and operated franchise so it supports the local economy. My designer Gia was a dream to work with and she's one of those people that you wanna be friends with, go to dinner with and have drinks with LOL. They also use high end German products and the lighting they use is called Loox lighting, it's German engineered lighting. Whatever you do make sure you get the lighted closet rods, they're worth every penny! If you're going to get a closet, the only company to get them through is Closets by Design, there is no one better in the metroplex. read more

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Professional for sure! Tess was our designer. She came at 6pm sharp when we were scheduled and she was awesome. Super friendly & very thoughtful to design our closet to what was best for us! We told her what we wanted: space efficiency over everything & she designed it quickly! She drew everything and had pricing within an hour. After much thought, we agreed to go with this company and we were called to schedule when we wanted. We have a small closet and we didn't want anything special/crazy done to our closet so it was a one day job! Day of installation, the guy that came was super prompt and was friendly! He installed same day and within 1.5 hours! Everything came out perfect. Our closet is beautiful! Price is a bit expensive for what we were expecting which is why I am giving 4 stars instead of 5. read more

What a great experience! So glad we chose Closets by Design. We used another well known closet company in our last house and the closet was ok. This closet is epic. My wife loves it so much. Jessy was great to work with and went so far over and above that 5 stars isn't really enough. Thank you guys so much for the great closet! read more

Closets by Design - Dallas - Best closet ever. - Interior Design Near Me - Dallas, Texas

We finally had our closet and pantry installation yesterday! Jessie and Jonathan were fabulous. They came early, stayed late and were diligent and efficient with their task. Everything came out so beautiful. Would highly recommend them both for install! I worked with Anne to design the closet and pantry and she helped me build beautiful units at reasonable costs. She was always available to call/text/or even schedule appointments in the showroom. She prioritized my projects which helped the job get done fast! My original install date was in March but since we moved into the house end of January they were able to move up the install date to mid-February which helped us so much! So appreciative of Closets by Design and loving my new pantry and closet!! read more

Hands down best service and product delivery. Shari came out measured, gave us a time line and she nailed the time frame. Installation went perfect. Super easy process. If you're looking to update your closet, garage space, laundry room and more, you have to reach out to Shari Lash from closets by design. She will definitely take care of you. read more

Closets by Design - Dallas - Epic Closet! - Interior Design Near Me - Dallas, Texas

From initial meeting, to design and through installation, they experience was top notch.

First Installation was so bad, it had to be removed completely and started over. Second installation was not AS bad, but not up to quality of work promised by, our Sales Agent (Sarah) from the start, The General Manager (Gia) and the Installation Manager (Steve) after the first disaster. Only offer made to accommodate the considerable inconvenience was $100 discount after we turned down the offer for a restaurant voucher. Now we are left to clean up the mess left over ourselves. Skip Closets By Design. Run! Don't Walk! You will be better off going with a DIY company similar to easyclosets.com. It will look better too! read more

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Overall our experience with Closets By Design was a good one. Took a while from order to install but they are custom designing/making them for you. Communication was good up until installation. We were scheduled for 2 days which had all the materials been properly loaded in the trailer the first time, I would have taken 1 day. The installer left day 1 and said he was going back to the warehouse to see if the remaining parts were there and would either be back that same day or the next. I never heard back from him until the next day when he text he was 20 minutes out. Not professional one bit, I had to have my in-laws rush over there in order to let him in. If you knew you weren't going to make it back day 1 then communicate that with us and give us a window for the next day. That's my only irk with the ordeal. We love the final product besides having to have cleaned up their mess. read more

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We are glad we used them again for projects in our new home. Everyone was great to work with and the crew did a great job with installation. Thanks! read more

My new garage workshop is stunning and super functional. There was an issue with the rolling cart but it was replaced very quickly and now works exactly as I had hoped. read more

Closets by Design - Dallas - I pour resin, so that's the reason for the plastic drop cloth. - Interior Design Near Me - Dallas, Texas

We're very happy with everything Closets byDesign provided, starting with Designer Jeana Aguirre, she patiently worked with us to ensure all our closet needs were taken into consideration, specially because our closet has a very unique shape, she helped us maximize the space to have more room and mobility, loved all her advice and suggestions. The installation team was very professional, on time, meticulous with their work and very clean. read more

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We recently moved into a newly-constructed home. The laundry room had room for the washer, dryer, and a little left over for our Cat Genie. We had that area plumbed for a sink and we planned to build a countertop over the Cat Genie. We also wanted cabinets on the wall for storage. Went to Home Depot and was told they don't do small jobs like that. Looked for handymen that could do it. One came out to look at the job but never got back to us. Someone recommended Closets By Design. Their salesperson came out and sketched out the whole thing. We were so impressed, we had her do some drawers in the master closet as well. The guys came out and had the whole thing done in one day, a very professional job. We can't get over how clean and professional it looks. We almost can't remember that it looked like before. read more

The whole process went well. There was great communication throughout the process. We are very pleased with the final product and would highly recommend the company. read more

Love, love, love our new closet! Danielle Black was awesome in helping us design our closet incorporating our ideas while offering suggestions to improve the overall design. Our installer Gage and his helper Asher(sp?), were well organized, professional, knowledgeable and courteous. Completed our install in 2 days. The mirror was the wrong finish but before they left they set up a return appt to come back and exchange it out. Can't ask for better customer service!! Thanks again!!! read more

Closets By Design is unprofessional, unresponsive, makes promises and commitments they don't keep, is never prepared, lies to their clients (the sales person told us the promotion was ending...still offering the promotion 9 months later); sales person makes promises and commitments with no intention of keeping; and the list just goes and goes. The sales person is prepared to tell you their sob story about bad reviews...do NOT believe them! We signed up in May and were promised full completion the 2nd week of August. Didn't happen - not even close. They made us promise to have everything ready or it would be a costly delay - we were ready. They weren't! Still aren't! They promised to be back to finish but they came back to tear some things out they messed up but couldn't repair it then or today...sitting here in Mid-January and even though the GM promised completion today, the 2 man team showed up at noon (not 9-10AM as promised), worked 2 1/2 hours only still totally unprepared without the right materials to finish, and had to go to another job. Just to be clear - they physically started the job in August and here on Jan 29, 2022, the job isn't even half complete. How pathetic is that?! They have ruined the brand new carpet we had put in, they tore up our walls, they lost or damaged expensive hardware we purchased for the handles/knobs, they can't take accurate measurements, they don't have the proper tools, the quality and workmanship is much less than promised, and no one in authority takes your call or is even available - they just send these 2 man teams who are totally embarrassed to show back up because they know how horrible this company treats their clients. This is a sham at best. These people have no business being in business! They owe us a full refund with damages! read more

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I am very happy with my new closet from Closets by Design. I had it installed the end of December and it's beautiful. When I reached out to ask if they could take a look at a small detail of the closet that needed to be tweaked, the response from them was quick. Gia was especially helpful and quickly worked to send someone out again with extra shelves I wanted and to have a small adjustment made to my back lining. Just the level of customer service is fantastic. My husband can't wait to get his closet done later in 2021. read more

Great design and great service by Tracey Perry. She's so professional and fun to work with. She met all my expectations and more. We encountered some hiccups but Tracey dealt with it in a timely matter and I could not be happier. read more

Had a great experience working with Shari from CBD! She was able to come up with designs for our closets that had some odd angled walls. We did 3 closets with her, and she came back a few times to make modifications without any hesitation. She was prompt, easy to communicate with and very friendly! Also, as a bonus, we were supposed to have our closets installed the day before our baby's due date but they were able to get them installed a month earlier. I know this isn't always a guarantee but we were so grateful that they were able to make it happen so we could have some extra time to get organized. Would highly recommend Shari and CBD! read more

Debbie, once again your team went above and beyond! Everything is perfect, I appreciate the time you took to help design and your installers made my dream come true! I simply cannot say enough! Great job! Brenda DeVore read more

The closet installed in my small walk in closet is perfect. The installer was very polite, covered the carpet and floor during the installation. I highly recommend Closets by Design. read more

Great experience. They arrived on time very clean and careful in our home during install. Beautiful result