A buyer of our vehicle chose Sun Auto to have the vehicle inspected before purchase. The man is older and disabled and his daughter was going to drive in from Austin to take the car to the dealership. Since I was nearby it seemed easier for me to drop off the car for them, as long as the repair shop coyld shuttle me the 3 miles back to my car. We called and they said "No problem, come on up.". I arrived around just before 11:30 and checked in with Jordan. I was told that the shuttle driver was out and would not be able to take me for an hour, unless he got back sooner. I was a bit frustrated that we'd called before coming and had not been told an hour, but I agreed to wait at a nearby store and asked them to call me when the shuttle driver arrived. An hour later with no call, I called them. Jordan answered and said that the shuttle driver was there but wouldn't be able to take me because he had state inspection to do. When I explained that I'd been waiting an hour for him to call he said, well he's the only one to do inspections, so he has to do those. I asked how long, he said probable another 30 minutes. I asked why, then did he tell me they could take me in an hour when I first arrive, he very apathetically said, Well, I guess I should have told you. Whatever mistake they made in coordinating their shuttle driver and leaving me waiting for extended times with a small child was frustrating. But the very rude attitude from the employee and the complete lack of customer service was the biggest issue. I asked if a manager was there, he said yes, to which I was left on hold for over 10 minutes. By that time I had walked back into the shop. I asked for the manager in person and Jordan said he was out to lunch. Then he said, the shuttle driver could take me now. Seriously? If he's able to take me then why be so rude about insisting that I need to wait 30 more minutes, just 10 minutes before? 30 seconds later, the manager walked in from the shop. So he wasn't out to lunch. I don't know if Jordan just hoped that I would leave before speaking with the manager. Now that I've explained the situation to the manager who then explained to me how busy they are and that they don't usually provide a shuttle for $45 services (But they seemed to have no issue when we called ahead), and who gave a very non commital apology, after I explained that there were many bad reviews on their yelp and several named this same employee, we shall see how they "inspect" the car. My review will be updated after that. I will say Mark the shuttle driver (and apparantly the only guy there certified to provide inspections) was very polite, he addressed the situation and talked about how that isn't the experience they want customers to have. He handled it how the manager should have. read more

I highly recommend this establishment. Travis went above and beyond my expectations of customer service. He worked over every possible payment option with me, and was committed to getting my car back to me that same day. I was wowed. Infact, everyone behind the counter was great, Joey our complimentary driver was so nice, and Tim who fixed my car...what can I say!? You did an amazing job, thank you so much! When I buy a better used car, I'll be taking a pre-buy inspection there. Thank you so much for your kindness and consideration. Y'all made a bad situation easier and it really means a lot. read more

Took my truck in for an oil change with the coupon they offered which was $18.95 synthetic blend oil change. The guy at the counter told me they don't have a synthetic blend for my truck lol He then proceeds to tell me I can get the $10 off full synthetic oil change which was $69.95. What a jip! Con artists! Do not go there. read more

This sun auto is by far the one with the best service and lowest prices, The managers always know how to make the customers happy! I will go here every time I need help with my car read more

State inspection takes over an hour and a half to complete. Gave them my keys to get inspected, car sat there for 30 minutes while people who came in after had their car pulled in immediately. read more

As someone new to the area, I was unsure of where to go for a reasonably priced oil change. The Honda dealership in Round Rock wanted over $50, which is ridiculous. My wife's coworker recommend Sun Auto Service and when we called, we found they only charge $18.90 for our particular automobile. They even throw in a free tire rotation. The service representative that handled my transaction was friendly, courteous and respectful--not to mention he provided an additional discount as a new customer. The waiting area is clean, has easily accessible bathrooms, padded seating and a television. I'll gladly come back for future service. read more

This is my go to automotive shop because it's convenient and reasonably priced. I've been coming here the 3.5 years I've lived in Georgetown. On my most recent visit I was left with a great deal of disappointment. I made an appointment to bring my car in for the 60K service, inspection, and tire rotation. When i picked my car up I asked "did you all do my inspection" and they said yes. I asked because there was no paperwork anywhere indicating it had been done. The representative told me it would be in the system when I went to get my " Registration Sticker". The next day I go to get my "Registration Sticker" and they tell me it's not in the system. I was also on heightened alert now and noticed my oil change sticker hadn't been changed. Now I'm thinking they didn't do much of anything with my car $750 later. Now I leave the tag office and go back to Sun Auto and explain everything while telling them I wonder if they even changed my oil!! They took the time to now explain everything that was done and tell me the inspection couldn't be done last night because the car has to be driven for a little bit (20-30 miles) so everything can reset itself (due to stuff having to be done for the 60K service). Now they could do the Inspection. They showed me the oil had been changed. My issue is that I was sent on my way with the assurance everything had been done when in fact it had not been done. Had they told me the car needed to reset itself I would have arranged to come back and have the Inspection done. I ended up wasting 2 hours of my time by having to go back and get the Inspection done then go back to the tag office and wait in line again. I'm not sure where the disconnect happened but it certainly cost me valuable time. I'm a bit concerned about the disconnect and will re-evaluate whether or not I will continue to patronize Sun Auto. Make sure beyond a reasonable doubt they get everything done they are supped to! read more

I have recieved great service here for years. They seem honest & never push too hard to buy extras. I had an engine light on last week, and they towed my car for me and got me fixed in about 3 hours time. My car has never run better. Thanks ! read more

Another update on my review of Sun Auto. After my last review, where I explained the questions regarding the charges I paid to have the rear brakes serviced on my daughters car. I received a phone call from manager of Sun Auto. Travis apologized and stated that I never should have been charged that much for the repairs. Apparently, the advisor on duty was not familiar with the system at that location and accidentally marked up the OEM price, instead of their cost. I still think he should have recognized that something was wrong with the pricing, especially when I told him what the OEM prices where, but he may not have been as familiar with their markup matrix. In the end, Travis refunded the difference so that the final bill was in line with what I expected. I can certainly understand how mistakes can happen and his response was a good example of customer recovery. I appreciate him contacting me directly to explain what happened and correcting the error. read more

I would never take my vehicle back here. Way over priced, the customer service was crap, and the workmanship was lackluster.

Your company did give a discount on the repair which was much appreciated. The discount however did not cover the cost of revenue lost in our business, and or other damages to vehicle that will be seen later. It was a scary situation to have that tire come loose at 70 miles per hour on the highway after leaving your shop. Yes the truck was originally put into your shop for an alignment, but y'all were still unable to complete the task. It was recommended that y'all look at the front end to see if you could find out why your mechanic could not complete the job. From a customer standpoint your hands were on it last therefore the blame is on your business. The tires were put on the truck over 2 weeks before coming to your shop. I live in lampasas county which it's all highway driving. The experience that we had with your company was not a pleasant one and do not want to go back and forth with someone I cannot meet face-to-face. unfortunately with our experience we will not be returning for future business, and the way the whole situation was handled is the reason for this review. read more

Sun Auto Service - Sun auto mechanics damage vehicle. - Auto Repair Near Me - Georgetown, Texas

Alternator replaced with poor quality Chinese rebuilt part from Autozone and was charged over $100 more than Autozone. Guys in the office were rude, talking loudly about customers being stupid and didn't seem to care about getting anything done and when I asked about getting a part ordered that could only be found at a dealer. They did not seem at all interested in getting the part or installing it for me. I will take my business elsewhere. And $96/hour for labor, may as well go to a dealer and have it done right the first time with quality parts. read more

My mom went in for an oil change and 1700.00 later she left. They claim she asked for a 90,000 mile service which is highly unlikely since she is 80 years old and knows nothing about mileage services plus she has hardly no memory at all. They replaced ball joints and control arms and hoses and just about everything else I guess they figured they could make something off of. read more

Those guys are so crooked! They act like honest people that want to help you but are very dishonest! Will never go back again! Please never use these guys! The oil change for 17 dollars is such a croc! That's just to get you their. Then they give you a ton of things your vehicle supposedly needs! read more

These guys have not let me down yet! I've been bringing my car(s) to them for a while, and they always take care of what I need quickly. If they can't do it right away, they give me a ride somewhere. Being a real estate agent and a mom, I pretty much LIVE in my car during waking hours. It has to be in great shape and not let me down....and I trust Sun Auto to make sure it doesn't! read more

Drive up, no customer service. Walked in, got even worse customer service. Set an appointment up and was told 99% of my service may be guaranteed. Cancelled appointment went acoss the way and everything was taken care of in a matter of minutes. read more

Dude went out of his way just to help me. Sure it took them a bit of a time but was able to help me get all the services I have done at the shop while I was trying to sell my car. Thank you guys! read more

Went to Sun Auto and got a quote from Travis that the charge would be $600 with testing, parts, and service. He called back after the testing and said it would be 2,000- with nothing changed in the testing. Sun Auto does not stand by their quotes. read more

Everytime I have gotten a quote here, I get a second quote elsewhere for a lot less money. I would try Lamb's instead...they have always been cheaper and more honest in my opinion. read more

Terrible place and embodies everything you fear about getting ripped off at a repair shop. My previous 1 star review was mysteriously removed to boost their average back up, and if you look, 2 other 1 star reviews are hidden and don't affect their rating. In all seriousness, please do yourself a favor and reconsider ever bringing your vehicle in here, no matter how convenient or dire. read more

For those of you too lazy to make an appointment, you're missing out on a Fantastic place with friendly and reliable service. I take all my vehicles here for everything from inspection and repairs to an oil change. I make an appointment to see professionals because a drive-in isn't good enough for cars that carry my family. read more

Heard of this place from my in laws, they are regulars at this location they said they do a great job and are honest trustworthy people. Walking in I could tell why, we were greeted with a professional and warm attitude. Great prices and great attitude = recipe for success. Being an out of towner this will be my new choice for anything I may need for my vehicles. read more

I would like to thank Travis at Sun Auto. He was able to get the A/C working in my van and it is awesome. He has done his best to keep our old vehicles running and stayed within our budget. Thanks for all your hard work! Sincerely, Kathy Van Dusen read more

This location is outstanding. I arrived this morning with my twin one year olds in tow. They must have seen me unloading, because one gentleman immediately was there to open the door for me. When I asked how long it would be (trying to decide if I wanted to make the babies wait if it was going to be a while), and they told me that they would get me in right away so I didn't have to load up again. It was maybe a 15 minute wait. I cannot tell you how polite and helpful these men were...AND how nice it was to not have to wait the usual hour with babies! I would refer this location ten fold! Thanks for a painless inspection experience. read more

Got good , quick service with transparent and reasonable pricing. That's all I ask.

I had an extremely pleasant experience the other day when I was having unknown trouble with my older SUV. The smaller garage I brought it to earlier charged me for them to say they don't know what was wrong. Sun Auto on the other hand identified the issue, fixed it, and kept me informed the whole process which only took one day. I'm a younger college student in the area and Marcus's friendly and informative service made me feel better about the car problems. I was recommended to go there by a friend and I'm glad I did! read more

Fair prices, excellent work, friendly and professional. They want to do what is necessary to keep your car in the best shape.

Generally, I get good service within a reasonable amount of time, whether my needed services are simple or complex. I was highly disappointed yesterday though to find that now that there has been a change in management, they no longer offer lifetime alignments. They will still honor the lifetime alignment that I currently have on the family's oldest car but they do not sell new ones. My experience with these started decades ago when my dad co-owned a Firestone. Maybe I need to see if Firestone still offers these even though the nearest location is less convenient. read more

Took my truck in the guy told me i needed a new engine which was going to cost me 15,000 he told me I should probably go ahead and get a new car so I went to a different auto shop for a 2nd opinion turns out my transmission fluid needed to be flushed cost me 300$ take your services else where read more

I was very happy with my visit. Easily the friendliest service people I have ever met. I came in for an inspection and was out within 40 minutes. read more

Horrible customer service. Dropped in to check on a front end alignment. Walked up to the counter and the guy there doesn't acknowledge me at first. Finally he says he'll be right with me but a few minutes later he answers the phone right in front of me! After a few minutes of him on the phone I walked out and called the manager. The manager says they're busy that day so I can only assume they don't need anymore customers. They definitely won't ever get my business. read more

We recently moved to Sun City and needed a headlight bulb replaced. We read the reviews and had mixed feelings of going here for the repair. They are some of the nicest people. They replaced the bulb and did not charges us anything. Different will use them again. Thanks for the great service. read more

My mom has been working with Dwayne for a long time and has followed him to Sun Auto. He has been great and we got into a jam today while we were out and my mom was able to call Sun Auto and Dwayne took the time to hear what was happening and fixed it for us!! Thanks Dwayne!! read more

Yay I finally got my oil changed. Chance and Robert were exceptional!!! We now have our place to go when we need our oil changed or other parts and services. read more

Discount Tire broke two bolts off of my hub when putting my tire back on and Robert over at Sun Auto fit me in on a Saturday at 4:00 p.m. and still had me finished up and out the door by 5:00 p.m. I really appreciated the effort and the outstanding customer service I received. Thanks guys. You have a repeat customer for life. read more

Sun Auto was able to get my car fixed up in a serious time crunch. Major brake repairs were needed and all was done, including showing me where my brake pad had fallen out on one side to explain the problem in depth. read more

Dropped my car off in the morning for repair and they had someone ready to drive me to work... before I left the office I said I will need to be picked up at 5:15 ...I was told that was not a problem. The man driving me was very nice and while dropping me off I said " someone will pick me up" he said yes ma'am. I received a call in the afternoon telling me my car was ready and I said "I am at work but someone is supposed to pick me up at 5:15 and I said "some will pick me up...right... he said " I don't know anything about that but if that's what you were told ...then yes. I was out on the side walk at 5:15 and at 5:30 still no ride. I called and said I was suppose to be picked up at 5:15 and it's 5:30 and the guy said "I don't know anything about that but I will send someone over. At that point my co worker walked by and said she would drop me off so I cancelled the ride .When I got to the shop I said to the guy behind the counter ...you guys forgot to pick me up and he said " oh I don't know anything about that" and then I got an unenthusiastic SORRY. That's 5 different people that I spoke to and no seemed to know what was going on and I was not given an apology. Obviously every one dropped the ball and no one seemed to be concerned about it. I can't help but think if I were a man I would have been treated differently. A. Catania read more

They got me in for a diagnosis when I was turned away at Ford, over the holidays. I was able to walk in and get me in quickly. They were able to pin point my problems in the matter of an hour or so and kept me posted along the way of what the next steps were. They ordered the parts I needed over the weekend and got me all fixed up three days after my initial visit. They were fast, friendly, knowledgeable and never did I doubt the process. I'll be using and referring Sun Auto! read more

Don't go here ! After I got an oil change, we started getting oil spots all over the driveway. A few weeks later, I took the Suburban over to Huber's Auto. He told me that the drain plug hadn't been tightened. If it rattled out, my engine would have been ruined, and my car totaled with no recourse. read more

I have a 2005 Chevy Tahoe. The engine has been maintained in excellent condition. I dropped it off at Sun Auto to have the seals replaced. Upon picking the truck up, I notice that there's a metal on metal sound coming from my engine. Obviously, upon removing and replacing my transmission, they maligned some of my components. Michael Weir, the manager of the Georgetown site, takes the weasel way out: telling me to my face that he would personally check out the problem, but when I leave write a note stating that he heard no metal on metal noise. But, as soon as I crank it there goes that metal on metal sound that was not present when I originally dropped the vehicle off. Their incompetence could potentially cost me a perfectly fine motor. Wish I'd had followed my first mind and avoided this shop who's staff look like they'd be hard pressed to pass a random drug test. read more