First time here. The workers were nice but pretty careless. My biggest issue was the girl who was…read moreputting in my oil spilt all over my engine. And since they use pumps to put the oil it wasn't just a little spill either it was a big splash. They weren't even transparent about it, almost like they wanted to hide it. We asked the other worker to confirm what happened and he said she wiped it up. Come home and look under the hood and it's a hot mess. You don't spill oil all over the engine and just assume wiping it up is gonna be safe. My husband had to buy degreaser and take it to another shop to have them inspect that it was safe to drive. The guy who initiated the process didn't even ask to confirm my name or info. He just assumed my car was under whatever previous owner had already had an account with them. A simple question to confirm name would have made the paying process much more easier later. The only person here that helped the most was Joe, who did my inspection and changed the previous owner's account information to mine. I am livid about this experience, and we will never go back. Please be observant of what they are doing with your vehicles. Spilling oil all over your engine and in crevices you can't see is not okay.

Great experience coming here. There are quite the amount of oil change places that offer a "quick"…read moreoil change. What I like about this place is that they check other things to and you know they do. Like lights, tires, and anything else within their services. I've gone to other places but they supposedly check but they never tell me to turn my lights on, if I want them to check air pressure, or check A/C items. The worker Johan was very helpful and friendly during the process. The prices are a tad bit lower than other oil place changes and they have coupons on their website to use. Great place !

When we moved to the Cypress/Fairfield area. We were looking for a reliable and honest mechanic…read more Which is VERY hard to find. Webb's was recommended to us by a close friend. They have went over and beyond and numerous occasions!!

Had to get a new starter & found Webb's driving by & then read the reviews. During the work, there…read morewas another minor issue also fixed. It was expensive (it's a starter, so I expected that), but they were never pushy about anything extra. I found everyone to be very professional, trustworthy, & easy to work with.

Very patient with my questions and requests, professional and friendly staff. They got my car in…read moreand diagnosed quick, much appreciated! I would recommend highly and will be coming back.

Absolutely annoyed and wasted my time! I called and spoke to Jose and I scheduled a 4:30pm…read moreappointment and also had a price match that we said he would match when I got there. Then I walk in at exactly 4:30 and he is not there. The man that was there said we stop taking appointments at 4:30 and he would have to squeeze me in and I wouldn't be done till 6pm. Then I also mentioned my price match and he proceeded to tell me he couldn't match that and that the other place has it in their fine print they would charge more. I explained everything to Jose and he accepted everything I told him. Then I get there and I have an appointment that doesn't exist and they can no longer price match the other quote. Simply ridiculous and unprofessional to not only schedule me a false appointment but then to also not even price match what I was told would be price matched. This was the only time this week I had to get an oil changed and I obviously chose the wrong place.

This is the best place around for oil changes, inspections and some repairs. They have self serve…read morepopcorn, cokes and coffee while you wait and they are very friendly and courteous.

I went for oil change yesterday. No Coffe…read moreNo cookies Trash laying around. One of the customers waiting for his car told me they didn't know what wrench to use. When I went to get my car, they pulled the parking brake so hard backward that I had a very hard time releasing the parking brake. This place is that the same as it used to be not that they have been under new management it's really gone down downhill.

I was the only person there thank god for that lol. I went for an oil change and all 3 employees…read morewere very nice and knowledgeable. Didn't they and up charge me didn't try to sell something I didn't need or want. It took 20 minutes as I was asking a lot of questions and we was joking around . Will be coming here for my oil change.

No filter!! Took over an hour for an oil change. Reason. Had to drive to auto zone to buy a…read morefilter for a 2025!Buick. Never again!!!

Christian Brothers in Fairfield, Texas and Guillermo did a good job helping us with our State…read moreInspections. Thank you.

They forgot to tighten the tire on my son's truck, he tried to drive it home and the wheel came off…read morein front of the outlet mall. He'd just started working fresh out of high school. Thousands in damages. Then they had a terrible attitude when I got involved. One employee threatened me inside the store. I wrote them a review on google and they changed it, i had to write the same review twice. I'll never go back to this garage.

It's hard to find a decent Auto shop in Cypress but I think Service Street is worth the review…read more Look no further folks! Prices are right and the customer service is second to none. They also didn't try to upsell me on something that didn't need to be fixed with my car either. Definitely going back for any future work/maintenance on all of my vehicles.

This is now a Rooster Ridge location. Never again. I just needed to have a broken plastic panel…read moreremoved from the underside of my car. I told them I'm about to trade this car in, don't want to repair it. Quoted me four figures for replacing all the under carriage plastic. I said no. They asked "how much are you willing to spend today?" Enough to remove the panel, sir. After they pulled my car out, a technician ran out to the parking lot and stopped me. They hadn't reattached the engine covers under the hood. This whole process took about three hours with an appointment. Car had a new problem after they messed with it. Never again.

Worst oil change experience I've had. Over charged after receiving a quote, engine bay left with…read moreoil all over it, receipt says other services were performed when they were not. Ended up pulling over to an autozone because they said my coolant was completely depleted (it wasn't) and I needed a coolant job but since I had gotten an oil change "we could do it cheaper". No liquids checked no worry about tire pressure, and now I gotta worry the proper filter and oil were used and hope it was and my engine don't have issues moving forward.

Off the bat, Jaylan welcomed me at my car, asked what services I wanted and happily directed me to…read morethe correct bay - his cheerful mood was a great way to start my customer experience at this location. After a few minutes Dre took over. Dre was polite and courteous the entire time. Things that made me happy because as we all know, just don't happen at all good change service locations -literally every employee there seemed to be in a good mood but not in a goofing off way- they all were still doing their jobs and being professional. - Dre and Jaylan were both professional and courteous to me -After checking my cabin filter, Dre opened and closed my glove compartment and I could tell he was ensuring he put it back correctly and then made eye contact with me afterwards to ensure I agreed it was correct - just the effort and thought to make sure it REALLY was done correctly I appreciated - I ACTUALLY GOT MY OIL CHANGE STICKER RIGHT AWAY. I have been to SO MANY Take 5s or valvolines or literally anywhere that forget to give me the little sticker for my windshield and we all know how convenient they are when your vehicle doesn't tell you when to get an oil change. I was shown my air filters and shown the new ones before they were put in and the new oil on the dipstick. I know these are basics and I think required of the company- but last time I went to a take 5 in Houston I was scared they didn't even do anything to my car because none of those things happened . So anyways. BIG THANKYOU to the guys that worked 12/24/24

I had such a wonderful experience at Express Oil Change! I went in for a regular oil change, and…read moreKatie took care of it super quickly. But just as I was about to start my car, the battery started clicking. It turned out to be a bad cell. I started to get a little worried and stressed because I'd never had battery problems before, and I didn't know what kind of battery I needed or if I'd have to keep jump-starting it every time I drove. The staff were incredibly patient with me. They were patient and took the time to explain exactly what was wrong with my battery, instead of just replacing it without a word. They were even more patient when we spent an hour trying to call my mom and Toyota to check on my car's warranty. After all that waiting, Katie and Jonathan changed my battery and still patiently explained to me what they were doing. I've never been happier getting my car maintained! The prices were great and reasonable. I'd give them 10/10 customer service! They were patient, fast, and very pleasant.

Took my truck in for an oil change and tire rotation and had a great experience. Katie took great…read morecare of me and made the whole process quick and easy. The guys in the service department were also great. They were quick, efficient, and did a good job. Everyone was friendly and the service was excellent all around. I was already a returning customer but I'll definitely be back again.

We would like to share our personal review of a local auto repair shop located in Hockley…read more Please consider avoiding INNOVATIVE CAR CARE located on 2920 in Hockley. This will be a long post, but I'll try to sum it up. Long story short they dont honor warranties on their work and lie about things needing be replaced. We initially brought my daughter's truck in for a new transmission. Shortly after the transmission was replaced, it began to leak fluid extensively. It appeared to require another rebuild. Not long after that, the transmission failed again and needed to be replaced once more. We then took it to a different shop because Innovative declined to honor the warranty. When we retrieved the truck after after one of the stays at Innovative, we observed that all the fuel was gone, despite the tank being full when we dropped it off. We initially wondered if we were mistaken and simply made a mental note. During the period of the transmission issues, we also experienced problems with the air conditioning and requested that they examine it. We invested several thousand dollars to have virtually the entire system replaced. Upon picking up the truck this time, for some reason, the engine brake had ceased functioning after the work they performed. Two years later, the air conditioning failed again. We returned it, assuming the parts would still be under warranty. However, they informed us there was no warranty and that the condenser and Schrader valve needed replacement. We paid nearly a thousand dollars for this service, and they declared it ready. We collected the truck, and the air conditioning worked for two days before failing again. We brought it back, and they promised to provide an update the same day. Two days passed without any communication. Finally, we received a call stating that the compressor and evaporator core needed to be replaced, and these parts were also not under warranty, with an additional cost of $1200. Naturally, I questioned these claims. We contacted three other shops for a second opinion, and they all advised us to return to the original shop, as all those parts should have a lifetime warranty. We then called O'Reilly, as the representative at Innovative stated they had an account there and did not receive a lifetime warranty on parts. When O'Reilly was contacted, they confirmed that their parts do indeed carry a lifetime warranty. When they were confronted with this and point blank asked where they were buying their parts they stated "several places, which ever place is the cheapest". Furthermore, on each occasion my daughter needed to retrieve something from the truck at the shop, it was found unlocked and parked near the road (2920). When we brought this to their attention, their response was that "no one ever comes up here." During this period, we had them replace the water pump, which unfortunately failed again shortly after its replacement. We returned it for another replacement, only to experience a similar issue. The third time, my husband replaced the pump himself, and we have not encountered any problems since then. I have reviewed their reviews, and it appears this may be a recurring concern. It seems improbable that every single component replaced two years ago would require replacement again. This establishment appears to be engaging in deceptive practices.

Called several times before going to get no answer. Arrived and was told mechanic was late and…read morewaited over 30 minutes. And then when the machinist finally arrived he had the stankest attitude and rushed me out and said to come back later cause their machine was broken. So I waited for nothing. Do not go here. Inside is chaotic and messy. Not really a comfortable seating area. 10 out of 10 do NOT recommend. Walked in hopeful, polite and gave grace, to leave not helped and unserved. Took me the remainder of the day to get serviced elsewhere. What started at 830AM, wasn't done until 5PM. So much for timeliness & being smart about getting things done.