I thought this place was honest based on the reviews and the guy up front. But honestly, I think they're a rip off! I paid a bundle, and my car sounds weird.. I thought maybe this auto shop was different and wouldn't try to rip me off due to the fact that I'm a female, but I think not. I was so upset, but it's like talking to a wall. Wow, what a waste of a lot of money, and I'm not so sure that my car is not going to break down at any minute. If you're a female, take a guy with you that knows about cars, and maybe they won't con you as well. So disappointed. :( read more

UPDATE: Vehicle: 2001 Mercedes-Benz ML320 Total costs: $2,397.32 ($1,800 financed through credit application process in-store; Rest paid in full) Total parts: $1,149.95 Total labor: $1,152.50 SERVICES PERFORMED: Flush brake system: $29.95 parts, $50.00 labor; 1/2 hr Flush power steering: $38.95 parts, $61.00 labor; 1/2 hr Check charging system: No charge Radiator & Engine power flush: $54.95 parts, $35.00 labor; 1/2 hr Power steering pump: Remove and replace: $457.57 parts, $299.00 labor; 2 1/2 hrs Radiator hose: Remove and replace both: $22.17 (hose 1), $24.44 (hose 2), $310.50 labor; 2 1/2 hrs Valve cover gasket: Remove and replace both: $29.35 (gasket 1), $31.21 (gasket 2); $391.00 labor (3 1/2 hrs) SUMMARY: Originally went in for the $395.00 special from an advertisement sent in the mail. Vehicle was bought used in April. Maintenance was due. Decided to get everything done. Power steering pump needed replacement. Primary contacts: Colton, Adrian (manager), and Rudy (tech) Service turned out to be a GOOD experience, despite extra costs. I personally chose to have more work done because I have good enough credit to pay within 12 months, no interest, and the vehicle needed maintenance. Sun Auto is a straight-forward place in my opinion. Colton and Adrian have both served in the military and know what it takes to get the job done in an accurate and efficient manner. They take pride in having the technical knowledge in identifying issues with your vehicle. Fact is, most auto shops WILL suggest services for your vehicle...services you may not have anticipated going in. They are NOT trying to push sales on you. They get enough business as it is. It's you, the consumer, that needs to be aware of your vehicle's maintenance schedule. Things add up when you don't take care of your vehicle. Keeping track and routine maintenance ensure longevity of your vehicle and less costs for repairs in the long-term. Overall, I am fully satisfied with my experience. Colton did an excellent job calling me a few days later to follow up with how my vehicle ran. This is a good example of excellent customer service. Adrian excels as manager for this location, and he has personally provided transportation to my residence while my vehicle was being worked on. This kind of work ethic shows that Sun Auto has the competitive edge in auto maintenance and repair. I would most definitely recommend this location to my friends and others seeking a good auto shop, and I have decided to make them my auto shop of choice for future maintenance. read more

Last week my brother checked my oil since I was informed by Sun Auto that I had "multiple major oil leaks". The oil level was fine but the oil was NASTY. Went to Firestone today for tires and got an oil change (still had 60% oil life according to my car). They said they were HIGHLY surprised I had an oil change a month ago due to the condition of the oil. Sun Auto also didn't put the sticker on the windshield to remind me of when my oil change was due. Makes me think they didn't do the oil change and possibly "spilled" oil to convince me to have costly repairs made. Kept telling me "Oil leaks are very serious and could leave me stranded". I doubt I'll ever trust them again. read more

Be very careful- they wanted to replace struts and completely redo brakes - estimated over $1,000 in repairs Turned out at another garage it was only $50 bucks to turn and grind rotors which completely resolved the braking vibration read more

After talking to the service manager on the phone, I decided to take my 2004 GMC truck in for an oil change service. While they were doing the service on the vehicle I asked the service writer if they could make sure to lubricate the grease fittings and he said that they don't have a grease gun which is interesting because the website says that they lube the chassis (so what exactly is lube the chassis?) I also asked to get the tires rotated which I noticed that they were not rotated and when asking them about the air pressure, tire wear and brake pad life nothing was written on the invoice. So I showed him the invoice and he wrote down that the tire pressure was 35 pounds all around which this vehicle is supposed to have 50 pounds in the front and 80 pounds in the rear he also said that one tire was 35 pounds so that they lowered all the tires to 35 pounds. When I got home I checked the air pressure and they were 50 pounds all the way around so obviously I'm very skeptical that the brakes were even checked and I doubt the vehicle was inspected. It makes me wonder of the quality of service that I received when I took the vehicle in for a service. It just goes to show you that large companies are all about volume and not about quality. Shame on you Sun Auto Service. read more

We went in to have an over-heating issue looked at on my son's car. It was the closest repair shop that my son could drive to since his car was dying. We were quoted $519 to replace thermostat, heater valve and heater hose. My son was in the store, I was on the phone with them (as the paying parent) I decided to have his car towed to a repair shop I was familiar with who said this quote was WAY over priced and they would tow plus repair for $380. We then informed the guy working at Sun that we were having the car towed after talking to a different auto repair facility who informed us that their price was way to high. Sun Auto then offered to do the work for $320. Now, this sudden price drop did make me question how honest Sun Auto was but out of and convenience, I proceeded to let them work on my sons car and me and my husband went to meet my son at the repair shop due to the shady behavior on the phone. My husband then talked with the actual mechanic (who was not sketchy like the front desk) My husband asked if he had changed the thermostat and he said, "NO. there was nothing was wrong with it." That mechanic also noticed some coolant spilled on the engine and took the car back to clean it up. We went in to settle up the bill. My husband asked if the thermostat had been replaced at that guy said it had. After he printed out the receipt and handed it to me with a $105 charge specifically for the thermostat labor plus $16 for the part, my husband told him the mechanic said they did not replace the thermostat, only the heater valve and heater hose. So he printed a new receipt with the thermostat charge still there, but retitled as the heater hose and valve, but he also had the heater hose and valve still on the receipt. We went back and forth and he kept on spinning lies and ended up printing out two more receipts where he finally took off the charge for the thermostat part, but would not take off the charge for the thermostat labor. He was completely unethical and dishonest. We finally got the charge down to what he originally quoted of $320, paid it and left. I believe this is how they work, they will not budge on the price even when confronted and their error pointed out and they hope you will just pay it and leave. Fortunately everybody standing in line behind us got to hear everything that happened. This place should be avoided like the plague! read more

I started using Sun Auto about a year ago based on the recommendation of someone I trust. I have been very impressed with the integrity of this shop. They have been honest and not tried to gouge me on repairs. As someone with multiple vehicles this is very important. Their work so far has been high quality. I have had two issues on a 4 year old car that they examined and after finding they may be under warranty, they put the car back together and did not charge me. I went to the dealer and got the repairs done. I questioned why they would do that and was told they felt if they treated me right I would be a loyal customer. THEY ARE CORRECT! Customer service along with value and quality...what a concept. read more

They are very friendly and professional. Timely and accurate. I stumbled upon them on accident.. Got my car serviced at a very respectable price. I'm forever hooked. I live in Cedar Park and will continue to drive here for service. ! These guys are amazing!! read more

If I could give 0 stars I would ... I would like to inform people and beware ,, My husband drop off our car to the after hours service & we put the key in the white envelope, the next day we never got a call about the car , called up there today around 9:00 am & was told they did not have the car nor the key .. I can understand if the car was towed away but they should still have the key but nope .. I have no filed a police record and now have no car but a car payment still . It just doesn't make sense how they do not have the key or car. So please be careful leaving your car here overnight . read more

Great customer service. They were super flexible and willing help me out as much as possible without me feeling like I'm getting ripped off.

Jason Redden was awesome & is a great Manager at Sun Auto Service; my auto service was fast,efficient & Jason Redden & his Staff were very very professional , courteous,& very knowledgeable! I highly recommend Sun Auto Service! They will take good care of your vehicle & you! read more

Fantastic service! Adrian did a very thorough used car check for us and explained everything in detail. Fast, quality service for a reasonable price...plus we got a free sausage lunch while we waited! read more

The manager Alan is a major jerk. Go anywhere else. Doesn't answer any of your questions and it's very clear he doesn't care about any of his customers. read more

Nacho was an amazing mechanic I went in with my part and they replaced my part and told me how to solve the issues I am so thankful to have found A good mechanic and I will be returning anytime I have problems:) read more

What a professional establishment.... Not only were they curious and responsive to my needs they did it with a smile and confidence. Was in and out in no time and the price was competitive to others, so for this type of top notch service they are definitely the place to service your vehicle. Also while you wait there are plenty of place to walk to if your service might require a little longer than mine did. D.F. read more

My first visit to Sun Auto Service was today. After taking my car to Henna Chevrolet (where I purchased my car) it was time to find a new place with better prices and better service. Sun Auto delivered! The front desk had a good sense of humor and the technician that serviced my car was SO NICE. He even gave me some tips to help take better care of my car. I will continue to use them in the future. read more

Went for an inspection, told about an hour wait. That's fine. 1 hour and 45 minutes they are done. If it's going to be that long, then tell me. Also, don't eat a damn sandwich when helping customers! read more

Go to Sun Auto, they are amazingly kind and honest people who will take care of your car so it can take care of you! Cruz was so helpful in every step of my repair, and I am so very impressed with the level of customer are I received. I had an issue with my A/C in my '08 CRV, during the repair process they noticed a problem with my radiator. Cruz immediately called me and asked if I had a collision anytime recently, I told him yes almost 2 months ago and I had it repaired at another body shop. He explained this should have been repaired and I should call the other shop to make it right, he also let me know the cost if Sun Auto were to repair it. He went above and beyond and sent pictures of the damage for me to share with the other body shop. I would have never known otherwise, and would have ended up footing the bill myself had it not been for Cruz. Now the other shop is doing the repair for free and Sun Auto has earned my lifetime loyalty. Cruz is amazing, the mechanic who did my repair, Ty, was so kind when he introduced himself when I picked up my car. He also noticed my brake light was out and he fixed it without charge. Thank you Sun Auto! read more

Excellent customer service. I'm from Out of town, had an issue with my car and the coolant. Dealership not nearby, but Adrian got me up and running By topping off my coolant. On a gratuitous basis. Very kind man and grateful for the service read more

had damage on my undercarriage and John V got my car in immediately same day to get looked at. Very helpful and kind!!

By far the worst place for an oil change. Over a 3 hour wait when I was told it would be an hour and fifteen minutes. I left and went to Firestone which was by far faster and better. read more

Deceiving. I went in to get my driver's side window checked because it stopped rolling down. I had a hunch the problem would either be the switch or door motor, but I took it in to get checked anyway since they're the experts, right? Hmph. Diagnostic testing was $85, cool. They call me back about 2 hrs later saying it's a bad switch and for parts and labor it'd be $550. $550!? Yeah, I'm not paying that. I'm also a woman so I'm sure they had a field day trying to quote me. I go to pick up my car and they ask again if I'm sure and if I want it repaired that day I have to decide fast. I told them I actually found the switch online for $30 and I'd fix it myself, but thanks for letting me know where the problem is rooting from. Immediately I'm told "you got the wrong part! You must've gotten the wrong part since we saw something completely different online." I try to stay polite and say "well, if I'm wrong I'll let you know." They're still rude and insit I'm wrong and are passive aggressively checking me out. I get the part online for $30 and replace it that same day. Yay, I have a working window! Talk about trying to be hussled! Never going back again. read more

Actually, you guys have called me multiple times to try to get this all taken care of & I have personally answered every time, so I'm not sure what you mean there. Damon even actually spoke to my dad about all of this several times as well. My dad asked him to not call me any more so that I wouldn't have to deal with you guys any more about this issue, yet he still called me twice more. So that's actually the real story on that subject.... Not sure where you're getting your information from. As for your other rebuttal on me not having visited sun auto since November of 2013, that is true. The reason why that was the last time I went there, was because that's when I got the flat, took it to discount tire and they told me that you guys hadn't been rotating it all that time and that I needed to replace all of my tires AGAIN because of this. I've needed a full new set of tires since then, but since I'm young and don't have money to drop on things like this, I haven't had the money to replace all of them until recently. This is why I decided to finally make a review on yelp to tell others about how you guys handle your business. I figured it was about time. This is why it's taken so long, no other reason. read more

Jason help a lot on my oil change I recommend this place He's very friendly.If you come here ask for Jason he will help you out.

I went in for some concerning sounds coming from my car. Jason an his team were able to diagnose the issue and offer a clear solution. I had an extended warranty that was going to cover the repair, which added additional calls and steps to ensure that the repair would be covered. I really appreciate them going above and beyond to manage the added process steps, quickly making the repairs and getting me safely back on the road. Thanks, guys! read more

I recently purchased a new-to-me vehicle, and when the reminder for my oil change came on, I needed to find a shop that could be my "go-to" spot for oil changes and minor maintenance. When I walked into Sun Auto, the staff at the front desk was friendly toward me as well as to others coming in. The lobby is roomy and includes eight chairs, free coffee, a Coke machine, water fountains, and a table stacked with magazines. They also have FREE WIFI which is a must for me - I usually have to do this kind of thing during work hours and love that I can stay productive while I wait. The price is less than what I am used to paying, and they included a free tire-rotation with the oil change. I love the fast and professional service! I've found my go-to shop and would recommend Sun Auto to anyone in South Austin. read more

I should have taken it as bad sign, when I called Sun Auto during business hours using 3 different numbers assigned to them, and no one never answered. I scheduled my appt. Online. The employees who used to work here were professional and they always answered the phone. Walmart will at least check the tire tread. I'm going to have a follow up oil change, since services I requested were completely ignored. read more

Great experience! Came in for an Oil change and service was quick and great price. Staff is very nice and friendly and they even checked my air filter in the process. Great customer service I highly recommend them!! read more

They were pretty bad with their work on my vehicle. I've been having issues with my car grinding by the wheel and Sun Auto said they replaced the damaged parts with new aftermarket parts and 2 days later I had the same issue occurring. So the warranty rules states that since they repaired the issue they guarantee their work, so I have to take it back and Sun Auto replaces the parts again for a 2nd time, but this time as soon as I drive off the parking lot I immediately hear a loose bolt. Whenever I brought it back again the man at the front said the technician didn't tighten the bolts properly. Makes me wonder what else they didn't input properly or who else's vehicle did they lack the proper installation. read more

This was the worst Auto Service I have ever experienced. First of all they are way overpriced when it comes to parts and service. It started with a terrible front brake job that cost $350 and my brakes were still squealing. I paid $200 upfront and paid $150 later after being harassed for the remainder of my balance. I brought the vehicle back in for them to tell me that it was my rear brakes that now need to be replaced. I made a decision to not get serviced there and ordered my parts online for $50 dollars. My father did a superb job and they were still squealing in the front. I brought the vehicle back because at this point I wanted the front brakes that cost $350 replaced! He stated it was now the caliper part that was bad. Which caused my brakes to go bad in one month. I asked to order and price the part for me Adrian (the "manager") stated it would cost $330 for the part NOT including labor. That was $205! (This part at the dealership is 78.99) If I got this part he would replaced my rotors and pads. The entire establishment is a rip off and joke. Anything to make a quick dollar. After, I called him out on this he quickly shut down being able to service my vehicle and couldn't answer my questions. I wouldn't recommend anyone to go here and spend there hard earned money on money hungry vultures. *it wont let me comment or reply so i will edit this post and say harassed! Adrian went as far as calling my Father and disclosing information he should not have to collect on the second payment of $148.00 (which was paid) My father pays none of my bills! Again, this establishment is NOT the place you want your vehicle serviced. read more

Jason was an excellent service provider . He was polite,efficient, and friendly. I will definitely return to Sun Auto for my future auto services. read more

I received extremely rude service. Taking my business elsewhere. The front desk acted like it would be a HUGE chore to have to work on my car. Complete assholes, do NOT go here. We all live busy lives and work 40+ hours a week, that does not give you an excuse to be so rude. I am in shock. read more

Honestly, rather disappointed with what I experienced.. after coming back from Washington, Kansas for my grandmothers funeral, 12 to 14 hour drive, I absolutely needed to get an oil change and some filters replaced. I called ahead of time to make sure they could accommodate and schedule me an appointment, so I could be in and out. I showed up at 954, literally sat there for an hour exactly, 1054, before I had to say something to the guy. While waiting, I watched 6 other vehicles literally be taken care of, Immediately as I spoke up about it, he was super condescending towards me, acted like I'm some child, exaggerating about my complaints. Or just thought I'm some silver spoon kid. Then he has the audacity to tell me I couldn't get my full service I was paying for. Tire rotation was supposed to be included but did nothing to even try and compensate that specifically because my tires were too big for their machine. Ford 250 king ranch with 37tires, I easily could understand that and would of been fine if he would of justified the situation, but he didn't. Basically told me I'm shit outta luck. At this point, I was triggered. Without being rude towards him, I expressed my frustrations over the situation and then finally he tried making it SOMEWHAT right of a situation and gave me a discount on the oil change. What's infuriating about it is the only reason he did that was because he realized I literally was being accurate about such a long wait. That's the only reason he did anything. Not to compensate for the incomplete service I was paying for, nor his pisspoor attitude. To add on top of it I had to tell them again after I needed additional filters replaced besides the ones normally replaced with the usual oil change. Literally wants to hit me with full price of that service and an extremely overpriced service at that. I politely told him no thank you. I knew I would Find the filters, I did finally for a little more than half the price they wanted to charge me. Labor for an hour was a little under 200 from what they said they normally charged. That's absurd pricing for a simple swap of two filters and labor for a Diesel engine.. Literally the dude only cared about was hitting his sales to make his commission. Epitome of why I called to make the appointment was to avoid wasting my time after the weekend I just dealt with. Had my whole day hindered due to the incompetence and the lack of customer service. To add the freaking cherry on top, I definitely noticed someone went through my center console. Thankfully as of this moment nothing was taken that I KNOW OF. Regardless, that's extremely unprofessional, and bafflingly uncomfortable to have to deal with, PERIOD. Tell me someone that'd want to deal with any that, regardless of what obligations prior. It'd be a whole different situation if I would of just showed up with out specifically making that appointment, Complete bullshit. Updated- (5/3/19) First of all just to state I was physically there before 4-6 other customers and they were taken care of before I made my complaint. That's absolutely not "first come,first serve". Glad to know I was only refunded for a service your business offers but yet couldn't preform, but nothing in terms of compensation for such infuriating, Customer Service from your reps, LET ALONE, my piss-poor, toxic, and baffling experience. Who actually compares pricing, let alone even goes to an actual dealership for labor/work done... (Besides high end luxury/sports vehicle. Mercedes, BMW, Audi, etc) That's just an overwhelmingly petty attempt of an response, especially the audacity o ever try and validate ANY part of the experience I had endured. read more

First time here and I like this place a lot. T he staff is friendly and helpful. Alan helped me out and got me situated properly and easy, will definitely come back. read more

Second Review: Was contacted by the Regional Manager Damon. He apologized for not only the inconvenience, but for the level of unprofessional customer service that was provided by his service manager Adriane. He then offered to not only replace the part that they had damaged but also try to work with me on the labor and cost of the repair. Ladies and gentleman this is classic customer service that we do not see any more. Obviously it still exists, but only at Sun Auto. In all my years I've never had anybody reach out to me about an unpleasant visit and try to correct the issue and fix what was broken. These are the things that make or break a relationship. Keep up the good work Sun Auto. read more

Absolutely hands down one of the best places I have had my Expedition worked on. After having had my vehicle looked at another place I took a chance and got a second opinion at Sun Auto and not only was it thoroughly explained what I needed it was also waaaayyyy more affordable then the other place was. Jason Redden is the definition of excellent customer service, and someone you want representing your brand. I will definitely keep this location in mind for all my automotive needs. I am definitely a very satisfied customer. Also a huge thank you to Eddie, didnt catch his last name, for explaining step by step what he did to get my baby up and going and AC ready for the summer. So if you have automotive needs check them out you won't be disappointed read more

In my opinion, Approach with caution. IF you know something about the automotive industry you might get a head ache. This is a good example of "What you don't know, won't hurt you". I know some procedures on the new gen of engines is not successful. Though theoretically they can be done, but not always successfully, it depends on the model. I asked a specific question , he did not want to answer until a long extensive tear down. Along with describing procedures that are not necessary (not opinion, fact). I asked can they do it? I would have to tear down to see. Uh, no. Can you? Don't know until we tear down and see. hmm. Okay , let me reword this. If you tear down, and find NO OTHER issues and complete procedure can you guarantee success? No. So, the likelihood of successfully replacing part is unlikely with the end result full engine replacement. Then why full (costly) tear down on an unlikely repair? I am in no way questioning their mechanical ability. Location and model not relevant. Part 2 , the response from the shop was a LOL. they did not "READ" my comments. I was not asking for unforeseen repairs, I know what it needs. I was very specific. I said IF no other issues are present, can you do it? they wanted to tear down anyway. I had to pry out the doubt they can fix from them. My point is they should be upfront with the "Unlikely" repair prior to saying we WANT to tear down. (as a former service writer, retired) This is a customer courteous answer; it is a slim chance to repair, it will likely end up being a replacement. However, We can tear down, and go from there. WE Just want to be upfront. My major issue is lack of communication of the current and POTENTIAL realities. I did read some of the other 1 stars randomly of other locations. I believe I am addressing an issue that others have actually had. The response looked like avoiding the actual issue. And again, location of issue not necessary. read more

I needed an oil change, but also had some questions about my brakes, and they not only gave me a discount on the oil change but they went above and beyond and did a lot of other checks, just for my safety, at no cost. Their policy is that they want to keep their customers, they aren't trying to get every cent out of you in one transaction, they want you to come back. And after that exchange, you bet I will be coming back. Thank you sun auto service! And thank you Alan! read more

I take my car in to these guys for quality service with a friendly smile. They have reasonable prices and the convenience of there car service taking and picking you up where you need to go. They make things so easier in my life even when i don't need to worry about the maintenance care of our family vehicle. Take your car needs to the best in the business. Sun Auto. Thanks, Guys read more

The guy at the front desk was passive- aggressive and had no emotional intelligence at all. His only volume was loud and fast. Then he was talking loudly and shaming me for not knowing the person I bought the car from that I was having inspected, had put invalid tags and a temporary tag on. He made it way more complicated then it needed to be instead of just entering the temporary license id in. Don't know why them have he working customer service here. Then he was slamming around clip boards and not looking me in the eye. Very unfriendly. read more