When our well known name-brand house water softener failed, I did extensive internet research on water softener machines and found that our well known brand is not the best. And neither was the expensive service provided by that well-known brand's franchisees. I also learned the best brands are installed by independent plumbing contractors, not by the manufacturers of the water softener. Looking for an independent plumber who installed the brand I wanted to buy is how I found Sullivan Brothers. They were not the only option, but I was attracted to them because they have been in Petaluma forever and are a small family run company, and after dealing with a franchisee of a big company and paying the high prices that come with that, I was ready and willing to take a chance on a small company and "shop local".
I called and spoke with Kelly and felt very good about him. I had him come to our home, install the softener, and also replace our dysfunctional kitchen reverse osmosis system. He was terrific; straight-forward and honest. I had him come out a week later to replace an unrelated valve (turns the water off to the whole house) and again he was terrific with very fair pricing.
That reverse osmosis system he had installed started running at odd times a couple months later, so I called Kelly, and the moment of truth was upon us, what would he say ....well, he came out immediately (within an hour), replaced the faulty part, and, of course, changed me nothing, instead apologizing for the problem.
Every time Kelly was at my home, I came away with that good old fashioned small business feeling ...he's personally invested in his business and wants to be sure his customers are happy and come back ...no corporate short-sighted get-the-sale-and-run mentality. I now have a plumber I can trust and also doesn't charge the high prices that franchisees charge.
Thank you Kelly. read more
