Zack is fully competent - beyond expectations. Further he takes full responsibilty for his work in the past regardless of how long ago (at least for 3+ years). He takes great pride in his work and we would not hesitate to use his services again. read more

I'm glad I found Zach from Exact! A small and old water heater in a rental unit went out (again) and the plumber who fixed it 6 months ago could not come back. I tried 3 more plumbers and one wouldn't touch it, and one said I had to replace it with an 'on demand' for $13k, then Zach fixed it quickly for $500 plus parts. (Not cheap ... but beat the alternatives!!!!). He was very perceptive, communicative, and helpful. He noticed a fire hazard related to the recurrence of the water heater trouble that none of the other four had called out. I have since used him to replace a kitchen faucet and, once again, had a positive experience. read more

Zach from Exact had installed a brand new water heater for us a year and a half ago. Unfortunately, the unit developed problems that made it inoperable. Zach was very responsive in getting our heater repaired under warranty. He made several trips to try to get it temporarily operational, while waiting for the replacement parts. He even came by on a long weekend at short notice. He takes great pride in his work and we would not hesitate to use his services again. read more

really incredible service. responsive, clear, cost-saving, knowledgeable--i feel so lucky to have found him!

Zack was great! I had some plumbing issues he came and checked on. One was there was a very loud banging inside the bathroom wall when the shower was turned on. I envisioned cutting into walls to find the problem. But Zack had a hunch that it was the cartridge in the on/off valve (I didn't even know there was a cartridge in there!). He replaced it and the banging is gone! He also helped me find a backup battery for our sump pump to keep it running when electricity goes out. He is very knowledgeable and I would trust him with any plumbing problems I have in the future. He was worth every penny I paid. read more

We wanted to give a big thanks to Zach from Exact Plumbing. We had a leak in a pipe under the house and he was able to repair it quickly and at a reasonable price. It was a messy and undesirable situation but Zach didn't hesitate to get totally wet and muddy and do the job that most others would have passed on. I definitely recommend his services. read more

Zach is the best! We have had him out to our house several times for a number of different things, and he is always responsive, professional, efficient, and kind! He does great work and is honest. We recommend him so highly and will continue to call him for all our needs! read more

Zach is a great find. He's a good communicator, explains the situation well and is very responsive. We're so glad we found Zach and Exact Plumbing. read more

Service was awesom! Zack called back immediately and was able to provide emergency service really fast. He was very knowledgeable, informative, and very nice to work with. I highly recommend him for small or large jobs. We will certainly use him in the future when we do bigger replumbing work. read more

I asked for a backup sump pump to be installed. Zack was helpful trouble shooting the options with me over the phone. He was excellent in person and did the work properly. When the back up sump pump I purchased wasn't working well due to no fault of my own, he helped me trouble shoot again on a weekend phone call. Later that week he came back replaced some parts and made a work around for my smaller pump with out charging me for the extra work. I would recommend this business to anyone. read more

Just want to take a minute to express my appreciation for Zach and his crew. Zach showed up on the same day I called and did an amazing job for us. He also shared super helpful tips with me that ended up saving us a lot of money. By far the best Plumbing company in Sonoma County. read more

Zach is great! very genuine and helpful! we just bought a place in Camp Meeker and he's been helping us get it tuned up and with the times! great job and very reasonable! read more

First of all, I had found Exact Plumbing by way of another plumber who had a top rated yelp review. The first plumber wasn't available and personally recommended Zach and made the call for me. No sooner did I hang up from the first plumber, Zach called back asking how he could help me. He was very appreciative of the referral, heard me out on what I needed and set an appointment time of when he could come out. I called around 2:00pm on a Tuesday and was given a window of 4:00-6:00pm. Zach also set the expectation that if he couldn't perform the entire repair today; he'd cap things off so that I could turn the water on and he'd be back tomorrow to finish the repair. As for the repair; I had set out this morning to remove the shower valve innards and replace all of the washers and gaskets. Unfortunately, the valve had other ideas and broke off as I was trying to remove the cover for the Delta innards. As soon as I saw what I had done, I knew I needed a plumber! Zach and his personable assistant arrived just after 5:15pm, prepared and ready to tackle my plumbing problem. I took them to the scene; our shower stall, where you could see my lovely handy-work. After a quick assessment, he prepared a written estimate that was fair and said that he could complete the work w/in two hours. He also mentioned that after our initial call, he decided to make a stop at his supply house to pick up a new Moen shower valve; just-in-case he could get the job done on one visit. After reviewing and approving the estimate and statement of work, Zach and his assistant made the repairs. They did so in less than the two hours, they were neat and clean and the work was performed in a very satisfactory manner. In reviewing the work after it had been completed, I agreed with Zach that because of how the previous owner had done the initial installation, I was very glad that I called a capable plumber to make the repair. I would highly recommend Zach and Exact Plumbing, and I would use him again for my plumbing needs! read more

Excellent, energetic plumbers! They listen well, are very responsive, professional and thorough. They take the time to explain what they can do and what your options are. Reasonable rates and they use quality materials. When they don't specialize in something related to the project (e.g. electrical or radiant heat) they have good contacts and can arrange for them to come out. We worked with Jordan. He installed a new kitchen faucet, a thermal expansion tank and an on demand hot water heater. The finished job was clean and precise. They anticipated and took care of the little details I hadn't thought of like matching the caps on the sink holes and replacing worn out seals in the drain that would eventually cause problems. They worked quickly and efficiently, but always took time to discuss things when questions came up. Very satisfied, highly recommended. read more

I found Exact Plumbing by referral & I'm happy to say it was a very good experience. Zach & his assistant showed up when Zach said they would, he reviewed the problem & gave a written estimate of repairs before starting the job. I appreciated that written estimate so there were no unpleasant surprises once the work was complete. They were fast & efficient & brought in their own vacuum cleaner to clean up after the plumbing repair was complete - a nice touch. Zach is very conscientious & as the owner, is well aware of how far good customer service can go. You can even discuss the problem & ballpark cost over the phone so you know what you're looking at for time & cost before making the commitment. It's not cheap, but what skilled trade is? It was totally worth having a professional do the work I needed done. Don't hesitate to call Exact Plumbing. read more

Jordan from Exact Plumbing was great! When we were buying our first home, we found out during the inspection that there was a pretty nasty leak. Uh oh! I was crazy stressed out to think of what that could mean. A friend of mine recommended Exact Plumbing and I am so glad! Jordan was professional, friendly and helped to walk us through our options - he even followed up after the job was done. A nice touch!! I've recommended him to my another friend of ours who just bought a house and also to my parents and they had the same great service! read more

I have been using Exact Plumbing for about 5 years and they always do a great job. They show up on time do the job better than expected and at a fair price. For repairs or new additions I rely on Exact plumbing. We had a plumbing Emergency and Zach came out at 7pm on a Friday night without hesitation. We will continue to use Exact and will refer them to family, friends and Yelper's as well. Thanks Exact read more

So Happy with these guys! I needed a new water heater and was seriously considering a tankless. Boy, dealing with plumbers is, well, interesting. One company tried to jack the price up another $300 to 500 from what they said when they came out and another company came out and said I wasn't a candidate for a tankless. What? I had already talked to a few other plumbers. It is outside Then they started saying everything that "might" need to be done. Well, duh, that's what I was trying to get a price on. It was clear they didn't want to do it so I cut the conversation short thanking them for their time. Never try to talk someone into doing a job it will show in the end. So a plumber who doesn't come out to my area recommended Exact. They came out that day (Wednesday, Sept 17), gave me a price, couldn't understand why the other plumber said I wasn't a candidate saying I was well set up for this. I had new water lines, electric right there, propane tank right there etc. Said they could do it Friday. They called Friday to tell me when they were on their way and from where. They came, they installed, they cleaned up everything, they conquered the "not a good candidate" in just a few hours. They had me check and turn on all the hot water in the house at once NO PROBLEMS. Full hot water at all points at the same time. In addition they were friendly, personable and professional. They communicated with me through the whole process. And now I have lots of extra storage space in the water heater shed. Zack and crew rocks! read more

Exact did a fantastic job in a short amount of time. We were given three options to solve our plumbing issues. We opted for the biggest fix which is best in the long run and the more expensive however I never felt pressured. I was given clear descriptions of each option and was walked through the pros and cons so I could decide. Although it was a big job they were well equipped to get started right away, returned the next morning to finish and the problem was not only solved but the job looks and functions fantastic. Positive attitudes and laser focus, I liked that. Thanks guys, great job. read more

Recently, I had a water heater replaced by Zach the owner and Plumber at Exact Plumbing. I am so impressed by the work he did, the incredibly fair price, and the professionalism and great attitude he came with, that I'm taking the time to give him this well deserved praise. Not only did he come by my house within an hour of my calling him last minute on a Sunday to replace my water heater, but he also fixed two of my leaky garden faucets at no charge! Having a plumber that you can count on and cares about his work and his customers is hard to find, which is why I am so happy that I was referred to Exact Plumbing. And hopefully this review will help others who are also in need of a great plumber at a fair cost! read more

Zach is very professional, reasonably priced and a great plumber. I trust all of my plumbing needs to him - fixing a faucet, replacing a garbage disposal unit, replacing a rusted outdoor faucet, installing plumbing for a washer, installing piping for irrigation heads. I'll also be relying him for my tankless water heater install this year. read more

Exact Plumbing is so responsive to my plumbing needs. I had no water at the house, so I texted Exact Plumbing and got a response in minutes, and they said they could be at the house within the hour. It was so comforting knowing I had help so quickly! read more

Shout out to the folks at Exact Plumbing! They always return calls promptly, show up on time, are cheerful and efficient. Their prices are reasonable and twice they refused payment when it was a super easy fix. They will have my business as long as I live in west county! read more

Our hot water heater was old and finally went out, and we had been without water for a week and a half. I was scrambling to gather estimates on a new one and do research on the best system and brands for our needs. I finally came across Exact Plumbing (wish I had found them first) and everything fell into place. Jordan took the time over the phone to answer all my questions and was very knowledgable and honest, I felt great about our decision to go to a tankless on-demand hot water system, and the price was right. It was installed 2 days later and we are wondering why we didn't do this earlier - it was all very easy. Jordan was great at communicating with me at all phases of the project, and if we have any further questions or issues in the future, I'm confident they will be very helpful. Exact Plumbing knows what they are doing and are true professionals, and because they have chosen to remain small, Jordan and his business partner have control over the whole business, from customer communication to installation to follow-up. The whole process couldn't have been simpler. Very happy. Thanks, Jordan. read more

Exact Plumbing is truly the best plumbing company in Sonoma County. The owner Zach Peterson and his team set the bar for exemplary customer service. I appreciate that they are a locally owned and operated company and they are always friendly, professional, and extremely knowledgeable! I have had Exact Plumbing over to my house many times for a couple different water heater removals and replacements, leaking pipes, and many other plumbing problems. My only regret is that its taken me this long to finally get a YELP account and give them this 5 Star review they deserve! Thank you Exact Plumbing for all the times you've saved the day at our house! read more

I have had nothing but problems - all stemming from improper installation - with a wall heater installed by Exact in late 2010. 1) The installers of the supposedly new wall heater positioned the gas shutoff valve so that it was inoperable - blocked by the heater guts itself. I had to use a hack saw later to cut the valve handle in order to make it close. Clearly a serious safety issue. 2) Next, the thermostat would not reliably operate the unit. A call to the manufacturer and I learned that the wire run between the thermostat and heater was much too long, literally yards and yards of extra wiring was just left under the house between the connections. 3) After I contacted the manufacturer, I discovered as well that the installers mounted the heater improperly in the wall so it's covers rest on the floor instead of the install spec which has them above the floor by an inch or so. This mistake has left my hard wood floors in direct contact with the covers, scorching them, not to mention the large gap in the drywall above the unit which I had to patch. 4) If that was not enough, today I have a HVAC crew here cleaning the unit which has operated poorly since install. They expressed shock at the wear and tear on the unit. Then the real shocker: they identified the labelled date of manufacture of the unit was 2004, a full six years before Exact installed in my home claiming it as a BRAND NEW unit. I have a call into Zach at Exact to find out just how he came to install a six year old heating unit in my house, while claiming it was new (and charging me as though it was). Stand by for the conclusion to this unfortunate story. read more

Zach with Exact Plumbing is the man. Showed up on time, got the work done in a timely manner, kept the work site clean, and held to his up front quoted price. I highly recommend Exact Plumbing and his crew. read more

IT IS HARD TO FIND A GOOD PLUMBER IN WEST SONOMA_ BUT if You want it done right- call Exact Plumbing. My new bathroom is wonderful and I thank Zack for his knowledge and expertise and doing the job right. He advised me on the best reconfiguration of my bathroom plumbing. I love the new layout and the end result was perfect read more

On time,very professional and did a clean job at getting my kitchen sink unclogged. Work is guaranteed and reasonably priced. Jordan was amazing and even gave my son a hands on lesson in snaking a sink, now that's service ! read more

Follow up to Exact Plumbing response to my initial post (5/2/13). Quoting verbatim evaluation written by Zac: "After evaluation found customer needed new 40 gallon wh. Est includes install of new Bradford White tank wh. disposal of old unit and earthquake strapping". That was either an incompetent or unethical assessment. I don't know in what world you would blame a misdiagnosis that benefits you as a contractor on the customer. I am not an expert on water heaters. Trying to spin this poor behavior makes me more suspicious of them and is what prompted me to follow up today so others are aware. This business is not as reliable or ethical as they may initially seem. I think they are probably better at social media manipulation than maintaining ethical business standards. read more

I couldn't think of a better choice than Jordan and exact plumbing for any of your plumbing problems. Friendly, knowledgeable, hard working, diligent, got the job done quickly, but without being careless. Jordan genuinely cared about our home and our well being. I would most definitely hire them again. Top notch job! read more

we were having issues with our toilet and called jacks roto service (monte rio) to come out and fix it. after two days of work, and 375$ later, the issue was still not resolved. when we called him to tell him our toilet was still clogged, he told us he wanted nothing to do with us. that was when we called exact plumbing. they came out and found the issue immediately: the water conserving toilet was installed improperly causing the issues. they installed our old toilet we happened to still have and our issues were resolved. they even cleaned the toilet and the area they worked in. they were very professional and very knowledgeable. they did all of this for a fraction of what the other plumber charged us (the plumber who did absolutely nothing). if you have plumbing issues, i definitely recommend exact plumbing!!!! read more

I had a friend refer me to Exact a few years back. I was impressed by there prompt quality service. Weather you need a repair are planning a custom plumbing job there is no other choice in Sonoma County. They live by their slogan. Exactly Right The First TIme.... read more

Thank you Exact. Jordan's service and knowledge was excellent. We are fairly new to the area and a contractor friend recommended Exact when we had no idea who to call. Exact came to the plumbing rescue! Fair prices, and thorough job. read more

Jordan from Exact Plumbing just came over and fixed our leaking kitchen sink. He did great work at a great price. He was friendly and enthusiastic. I highly recommend them. read more

To begin with the owner Zack spent over an hour on the phone with me during several phone calls with free advice. When I ended up not being able to finish the project he came out the next day right on time and did the work quickly and professionally. He always answers phone calls promptly and is super patient with customers. My new "go to" plumber! read more

Great plumber! Easy to get an appointment. Arrive on time and brought his cute assistant. Saved us big bucks by ordering a part for our faucet so that we didn't have to replace the whole unit. Thanks Zack read more

I called Zach at Exact Plumbing because of the reviews here on Yelp, and could not be more pleased. When I was in the construction business years ago, Zach is exactly the kind of guy I would have been comfortable bring onto a project as a sub. Now, as a humble homeowner with an old house in the midst of extensive renovations, it's a comfort to know I can call Zach when I run into something I can't (or don't have time to) deal with myself. I've had him out twice now, first to rebuild the 60 year-old drains under the house, and second to replace the water heater with a new tankless model. He knows his stuff, his work is fast and accurate, neat and clean. Exact is the perfect name. read more

Zack and his assistant are fast, friendly and professional. They came and replaced our leaky water heater. They even crawled under the basement to check and to fix the leak that was happening under our kitchen faucet. We are very happy with the result. Would definitely use them again in the future. read more

I found Exact Plumbing here on Yelp and am so glad I did. They've been out multiple times for different stages of our bathroom remodel project and have always been quick to respond, easy to schedule, up for any kind of plumbing challenge, fast workers, and they beat their competitors' pricing. Very nice guys too. I've been telling all my family and friends that I found a great local plumber. Thanks Zack and Jordan! read more