They came out to estimate replacing a water heater in my garage in Forestville, ca. Very friendly…read moreand showed up even a bit earlier then estimated. Estimate for work was very competitive. I really felt like he was providing the best information and recommendation to get hot water back to my place. Sterling was super knowledgeable and a great guy.

***Sterling came by for something else I asked him about and offered to flush my Renai hot water…read moreheater. He had taken the time and initiative to see how my not always common tankless brand worked and preformed the annual maintenance while he was here, showing that they go above and beyond to help their customers! I am very grateful! ****I didn't really need new toilets but it was suggested (inexpensive brand that came with the house and water running issues that didn't seem to get fixed with new flush valves. I got a cash discount but had to run around and get that large amount by the next day. It still seemed a bit expensive but I know prices keep going up. The only issue I had was not being able to get service / flushing for my hot water heater because it's a tankless version they were unfamiliar with. Otherwise nice people and did a good job installing both toilets!

Service was friendly on the phone, came out to handle the problem the same day, and did the work…read more They were super kind the whole time, and gave us a good rate. Absolutely no complaints.

We got home from vacation on Labor Day weekend to find our kitchen sink completely backed up. Greg…read morecame out first thing Saturday morning and fixed it right away. It was easy to reach him. He picked up right away and even called back instantly when we missed him. Once he arrived, he explained what he was doing, what caused the clog, and how to avoid it in the future. He worked quickly, left everything tidy, and was professional, fast, and kind. Even though his schedule was packed, he made time early in the day to help us. The pricing was a little higher for the weekend, which made sense, but it was fair and not gouging. I would call him again in a heartbeat. Redwood Sewer and Drain is now our go-to.

Rick came today to check on our Bryant furnace. He gave us the same excellent experience that we…read morehad two days ago with Jonathan who checked our water heater (see our April 28th review). Rick replaced TWO of our dirty filters, although we only had a back-up for one. Then he took the dirty ones away and sent us 6 or 8 pictures of his work, step by step. I forgot to mention in my review of Jonathan that he had sent us similar pictures.

I just wanted to check in, The HERS tech stated the ducting was unbelievably tight, he did not…read moreexpect it would be THAT good! Great work all around, we have found our new HVAC provider! The white is the sealing mastic that KC used to reseal up top and on the bottom, I think this brings the numbers up.

On the same day, Chris came to our rescue, unplugged a kitchen sink with great efficiency and fair…read moreprices. Highly recommended. Emergency plumbing issue was professionally solved.

Chris is the only plumber I'll call. He has worked on several large projects for my home and farm…read more When I have a question I'll reach out and he is happy to answer. He can also accommodate same day emergencies. Smart. Trustworthy. Quality workmanship.

Our dishwasher died on a Sunday, and on Monday morning we called PPS…read more They were able to send someone out that day, which is almost unheard of these days. They sent James "Forrester" Holley who was prompt, took his time but worked efficiently, and fixed our dishwasher. Additionally, he cleaned up after he was done! Thank you, Forrester, for truly exemplary and quality workmanship and being a nice, communicative person. When we saw the bill, we were equally happy! No sticker shock whatsoever! Thank you, PPS and Forrester! The Sexton's from Novato, CA

We called Petersen Plumbing Services after our insurance company told us we needed a water shutoff…read moredevice installed. Having moved into this 50-year-old house 2 years ago, we've discovered some unconventional pipe work on the property. Given this situation, it was completely understandable that we encountered many surprises along the way that extended timelines and increased costs--issues that neither we nor PPS could have anticipated. We'll provide a more detailed review of the work once everything has settled. What we want to highlight now are team members Forrester and Kyle. Throughout the entire process, they remained professional, courteous, and highly communicative. Whenever I reached out, they responded promptly by text or phone call, always taking time to clearly explain both the problem and proposed solution. Their excellent customer service made them true ambassadors for the company.

We had an issue with an improperly installed shower faucet in our newly purchased home. Langston…read moreshowed up quickly, assessed the situation, and told us he would order a part to fix the issue. A few weeks later one of his guys shows up with the part, but it doesn't solve the problem. He says he'll research next steps and then....crickets. No response to repeated contact attempts. Really nice guys. But we still have an issue 3 months later.

I was in quite an odd situation as I needed to get my drain fixed and I had absolutely no clue who…read moreto hire for the job. I posted a project idea on here, and almost immediately, received a response from the team! The ease of scheduling was amazing. I had an appointment scheduled just two days after I posted my request, which is unheard of! They are absolutely incredible and would highly recommend. Not to mention, the pricing was reasonable and has a 1-year warranty! Now, whenever I need help in the future, I know who to reach out to first!

Excellent, energetic plumbers! They listen well, are very responsive, professional and thorough…read more They take the time to explain what they can do and what your options are. Reasonable rates and they use quality materials. When they don't specialize in something related to the project (e.g. electrical or radiant heat) they have good contacts and can arrange for them to come out. We worked with Jordan. He installed a new kitchen faucet, a thermal expansion tank and an on demand hot water heater. The finished job was clean and precise. They anticipated and took care of the little details I hadn't thought of like matching the caps on the sink holes and replacing worn out seals in the drain that would eventually cause problems. They worked quickly and efficiently, but always took time to discuss things when questions came up. Very satisfied, highly recommended.

Zack is fully competent - beyond expectations. Further he takes full responsibilty for his work in…read morethe past regardless of how long ago (at least for 3+ years). He takes great pride in his work and we would not hesitate to use his services again.

This company is exceptional! My heater kept blowing hot air. We could not get it to stop. I…read morecalled and talked to Kirsten who was so friendly and calming. Next thing I know Justin is at my door within 30 min (he said he decided to take my service call since he was so close to our address). Justin came in, got right to work reviewing my situation found it was my thermostat, clearly went over my options and the condition of my heater overall....all good thankfully other than thermostat. He replaced my thermostat set it to desired temp, then we had a brief friendly chat and on his way to next appt. Justin is one of the most friendliest and knowledgeable technicians I have ever had! He was very nice in the onset, clearly helped me to understand my situation and gave our problem and review the time needed. I am So Happy to have found this company! Would have given them a "10" if I could.

Pump septic, and repair a pipe. Justin came out on time, pumped septic and is now working on an…read moreestimate to repair a pipe. Very friendly, honest, respectful. Shares his knowledge. I wouldn't hesitate to have him do any job big or small.

I was not sure if it was my washer or my drain causing a flood on my floor. Dr Google said " call…read morethe plumber first" so I called these guys. They assured me it was the washer. They were here on time, very polite and respectful. I will call them again if I need plumbing. Try them out!

Unfortunately, my experience is eerily similar to those of others. Read the other reviews; you'll…read moresee a trend. This is long to lay out the facts, but the tl;dr is -- shop around and read the other reviews here. The story: We had slow and stopped up drains, at which point I reached out to Chase. Very prompt reply, super friendly, great demeanor. He came out, worked on the drain, and indicated it was fixed. Paid the $225 service call fee. Went to take a shower later that morning, and the problem repeated. He came back out. I asked if snaking or jetting the pipes was appropriate, and he said it was not, because of the nature and age of the pipes (a portion cast iron, a portion orangeberg). After camera-ing, he then quoted $4100 to cut out and replace a problem set of pipe. (Notably the quote didn't take into account the amount I already had paid for the initial visit, even though the problem wasn't solved - a theme. I had to haggle for that.) I said okay, and that work was done. In the process, he diagnosed that I had "bellies" in the pipes and some minor root intrusions remaining (these were mild and non-obstructive, per camera inspection), but the only way to fix the issue was $13500 to replace the pipes (of note, he told me (a) there is no way anyone would beat his price, because he's a small shop without overhead, and (b) if I told him *then-and-there* to do the work, he would take $1000 off. I passed, so I could get other estimates. I am glad I did.) The next morning the stopped up drains problem repeated ... again. I pushed further, arguing that it's weird that all these fixes didn't actually solve the problem. He said the only fix was to replace the pipes. I called around for competing quotes (as one does with a 5 figure job). All were top-rated professionals on Yelp. Each commented that snaking the pipe was reasonable and appropriate. One went so far as to say he wouldn't quote the larger job without snaking it first, because otherwise he couldn't truly assess the problem. After hearing this the second time, we went ahead and snaked it, and voila, an enormous clog was removed (see photo). Post-snake, the system functioned as expected. We need to do the larger project. I will not go with West Coast Plumbing for that work (and interestingly Chase's bid was one of the highest). I went back and forth with Chase on what happened, and settled on $3725 ($225 for initial visit + $3500) for the work (vs the $4100). In the process, Chase said he prides himself on integrity and passion for his work, and was greatly offended by accusations of impropriety. I shared that I don't think it's right to charge someone, when you haven't actually fixed the problem, and that what he said could/should not be done (advice I trusted at the time), was commented by 4 other professionals as reasonable, and actually solved the acute issue. I would advise others to read the other reviews and you'll get a trend. I wish I had done that, but live and learn.

We have been using Joseph's Plumbing for over 25 years now and are always happy with the results.read more

Joseph and his son are extremely professional, timely, friendly and trustworthy. Also their rates…read moreare very reasonable and never any surprises. They are very friendly and they take the time to explain what needs to be done and how it will be done, They repaired our toilet leak last year and this year they replaced some frozen washer and dryer valves that would not shut off. Our 11 year old washer died and we needed to turn off the water and remove hoses to put on the new washer. They cut through the dry wall to get to the sweat welded copper fitting and reattached new valves with compression fitting in the panel so next time we don't have to sweat weld and remove the dry wall. The dry wall patch was very neatly put back and basically good as new. I like that they are from Sebastopol and know the area and are local. I had one plumber from Santa Rosa last year and they were not familiar with the water tank and pump system that us country folk have and not on city water. Leave a voicemail as it seems to work the best.