The service here is very good in appointments and fitting services. As a sign of the times so many business have shutdown, and with online competition, etc. it's impossible to find clothing that fits, and is stylish. The trend of slim fit and single breasted suits don't do it for me. I was interested in double breasted and not a single suit available to look at in my size. The consultant told me they do custom - and to me custom means "custom" so I brought a suit it to have a Custom suit made and they told me they couldn't make the collar shape! So custom doesn't really mean custom. No suits for me here. read more

Bought a ~$1,000 wool-silk-linen Havana suit here shortly before my wedding. Wore the jacket once; it got caught in rain that day. I hung it to air-dry immediately, and it looked dry within 36 hours. A few days later I had it professionally dry cleaned per the care label. The shirt and trousers came back perfect -- but to my surprise the jacket came back with permanent discoloration the cleaner couldn't remove and attributed to moisture. Suitsupply customer service directed me to the SF store to inspect it. The staff declared it an "oil stain" and declined to do anything about it-- despite the fact that the jacket was worn once, never exposed to oil, and my wedding photos show it clean and unmarked up through the moment it rained and I changed out of it. The same associate later called to reiterate they were unwilling to do anything to improve this negative product experience. The interaction was very dismissive throughout. Disappointing that a premium suit marketed for warm-weather wear was ruined by a single rain exposure, and more disappointing how dismissively the store handled a reasonable, well-documented inquiry. I certainly don't feel entitled to any particular customer service outcome, but the customer service experience itself was jarring and disappointing in how the store treated the inquiry. Certainly not a customer experience I expect from a premium menswear retailer. I'd caution others to know the after-sale support you can expect before spending money here. read more

Came in on a Saturday with a new suit I ordered online that didn't fit well. Todd helped me out with returning my suit and ordering the correct size for me that same day to arrive at the store on Wednesday. I set a follow up fitting appointment on that Wednesday, got the pants altered within 30 minutes, and I was on my way. It couldn't have gone better since I procrastinated and had to leave for a wedding the next morning. Todd and the Team saved my weekend! I will be coming back here for a second suit once the time comes. read more

I booked an appointment with Nora and she is just lovely. She was very nice, welcoming, and knowledgeable. Her recommendations made sense to the kind of event I described to her. There was plenty of options to choose from and with her guidance, we picked the perfect suit. As for price, I think it's not overpriced. Great quality suits. read more

Armani at Suit Supply got me into my dream suit. I couldn't be happier with the attention to detail in the MTM program. Highly recommend getting a custom! Its good value for the money. Probably the best value you can get. read more

I can not tell you how frustrated and disappointed I am in Suit Supply. I was nervous about buying a $1,300 suit. It may not be a lot for some people but it is for me. It's more than I've ever spent on any clothing before. So I emailed suit supply's customer service asking about their return policy and I got an ai response which said as long as it's within the 30 day window, is unaltered and unworn they take returns (they also hyped up how quick and easy and worry free it is). Nothing about not removing the tags is mentioned. I get the suit and try it and originally I think ehhhh, hmmm, urrrr mayyyybe this could maybe work if I did some alterations but it's not amazing quality for the price and I don't like the color. But I still think maybe I can wear it so I get ready to wear it and take off the tags, there is no warning on the tags saying that if I remove them then I can not return it. I try the fit on with my shirt tie and shoes and I just hating it. So I say nope! Not for me and send it back. You already know the rest... though it's only 15 days from purchase and the suit is unaltered and unworn you cut the tag and we wont take it back. I'm not a big review writer but I've begged and pleaded with absolutely no compromise, no store credit just gaslighting. They won't take my totally brand new off the rack suit back. Now I have an ugly suit that doesn't really fit for $1,300.00. read more

Count me among the many singing Drew's praises. I booked an appointment with Drew, after reading reviews on Yelp, to purchase a suit for a few upcoming weddings and he navigated me through the process seamlessly. Drew was personable, knowledgable, patient and articulate in explaining the components he looks for in a well fitted suit. He offered helpful advice, style tips and flattering feedback that never came across as disingenuous. Drew is the exact kind of expert you want guiding you through your suit buying journey. Friendly, approachable, effortlessly suave and able to eyeball sizes with incredible precision and give in-vivo suggestions. The staff there who greeted and checked me in were also stellar and responsive in ensuring I received any help I needed. All in all, I had a great experience and left supremely satisfied with the suit I purchased. Will certainly be returning for future suit buying needs and would recommend to others interested! read more

It was my first time buying a suit from Suitsupply, and the tuxedo deal caught my eye. Previously shopped at Men's Warehouse for other suits. After the great help in choosing out my wedding tuxedo with Marc, as well as the assistance with my bow tie and buttons the day after my wedding with Mackenzie and the great tailors there, I'll only be buying my suits from Suitsupply SF from now on. The suit came out great and the alterations were done in a few days, ready to pick up. The whole staff is all great and the shopping experience was enjoyable. read more

Nora of Suit Supply in SF hit it out of the park! I was with a friend travelling in from out of town to check out wedding suits. Nora fit us in at the last minute for a custom appointment, we learned so much about fitting and cut, and my friend ended up buying her wedding suit! We all felt very taken care of and she knew what needed to be tailored for suiting a masc of center female. Highly recommend working with Nora! read more

I came to SuitSupply looking for my wedding tux, and Drew delivered. He took his time, helped me compare options, and made sure every adjustment was spot-on. He genuinely cared about making sure I got the fit right. If you're shopping for a suit or tux, I would definitely recommend working with him. read more

I walked in and was completely ignored by the manager at the front desk. He did not acknowledge me or bother to explain the check-in process. He was on the phone the entire time I stood around. Even the other employees did their best to ignore my presence. I finally went to the tailor and asked if someone could assist me. I checked in, finally, then waited until I could see they were too busy for a drop in who was interested in purchasing a formal shirt. DON'T BOTHER GOING IN WITHOUT AN APPOINTMENT. read more

I had to come here 5-6 times over the course of a month and a half -- first for my friend's suit, then mine, then my partner's. While Suit Supply doesn't have the widest range of colors or fits, it is still an absolutely solid place to buy a great, high quality suit at a decent price. We saw Ivan and Sofia almost every time we went, and they are both fantastic. Ivan, especially, was able to guess all of my measurements with a single look at me, offered extensive advice on styles, colors, etc, and helped me pick out good options when it was time to customize my suit. As a note, we always booked an appointment online before going in. They can get super busy on weekends. read more

I think the other negative comments about this place are true especially if you are a person of color. I was treated very passively for a walk in that had intent on buying two custom suits. I was asked to wait on the waitlist and asked to return when I got a text. I communicated I was buying two with one for urgency. When I got the text , came back and still had to wait for all the people to get checked out or their appointments to go through. Waited another 20 min . I know my size in suit because of past experience. I was immediately given a jacket that was too small even though I requested a larger one for my actual fitting. I was told I'd need a custom suit and would need to book another appointment. Like what was the wait for and why do I have to come back for something you put me on the wait list for , I literally said I needed custom. Ended up getting great customer service at Saks and Macys . They measure you and ask you the right questions . If I had to make a recommendation go to Macys before you waste your time here. Tip for the management team, don't judge a book by its cover and do not waste people's time . read more

I have purchased 2 suits and a tux from this place over the span of 6 years. This review is mostly for my experience for the tux and less so the suits; my suit experience was mostly meh at best. Seemed like they didn't really care about how my suit was fitted on me, after explaining to them how I like my cut. But it wasn't a bad experience. HOWEVER, I know that SuitSupply has respectable material quality so I went to get a custom tuxedo there, since it's hard to mess up a made-to-measure tux. I set up my appointment with Marc and it was a great experience. I explained to him how I like my suit fit, which is tapered. I prefer a sleeker look over baggy comfortability. Marc definitely delivered on the getting the sizing right. He wasn't super pushy, and wasn't trying to upsell me on anything. When I had questions, Marc provided valuable recommendations with colors, materials, the type of vest, etc. He was soft-spoken and personable. I felt very comfortable with him helping me out and highly recommend him. I would say it is worth the price. Spent around $1400 for the tux plus a shirt. Other places were quoting me around $1750 just for the tux with similar configurations and less options. It's obviously a busy place, so I highly recommend having a good idea of what you want. Read a blog about body types and different suit cuts. At the very least, know what fit, lapel type, wool type, and color. This place doesn't do a lot of handholding unless you know basic suit/tux terminology. Understand the difference between made-to-measure vs. bespoke tailoring. Because it sounds like a lot of people here are expecting bespoke. Do not go in and expect exceptional service just because you're planning to drop fat stacks and expect people to roll the red carpet, book an appointment. Everyone is equal here, follow the process and they'll take care of you. read more

Suitsupply - Bespoke Clothing Near Me - San Francisco, California

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Made an appointment with someone, but when I showed up was told he was not able to be in so I worked with Sofia. She was super nice and accommodating. Offered some water which I took. She listened to what I wanted and patiently went through several suits with me till we settled on one. She also went through the measurement process with me and clearly explained all my options and the pros/cons to each. The whole process including measurements for alterations took about an hour. She said the turn around time would be 2 weeks max. I got an email notice about a week later saying my suit was ready. I went in without an appt as I was just swinging by whenever I could from the east bay and traffic being unpredictable, in addition I was just picking up a suit. After I got the suit, I tried it on real quick and found that my measurements were not recorded and no alterations were done. So I had to get remeasured and make the trek back again a week later. I was very happy with the quality of the suit and the price was moderate (about $600 all in). I will say that the service I received was all very cordial and good. I did see some people come in without an appointment for full measurements etc, and there seemed to be some annoyance. As such, I really think SS should just do away with walk-in's unless just picking up or grabbing something quick. It seems they're usually really booked and it would just make it easier for everyone, instead of saying you are open to walk-ins which just puts pressure on staff to accommodate walk-in customers. read more

Disappointing Experience -- Lack of Transparency and Rigid Policies This was our first time buying a suit from SuitSupply SF -- and likely the last. We visited the store to get a wedding suit and ended up purchasing one the same day. The staff was friendly and helped us select a style, and we agreed to minor alterations on the pants. What we didn't know -- and what was never clearly communicated -- is that once a suit is altered, you cannot return or exchange it. This wasn't explained at the time of purchase. It felt like the store simply assumed we already knew this policy, which is not reasonable for first-time customers spending over $1000 on a suit. When I returned to pick up the altered suit, I expected to try it on in-store (as I had been told I would), but instead, they just handed it over. I was told I'd need a separate appointment to try it on -- or to try it at home and come back if needed. That felt inconvenient, especially when you're buying something so important. When I tried it on at home, the fit didn't feel right. I went back to the store and asked if I could exchange it for a different fit or style -- and that's when I was told I couldn't return or exchange it because it had been altered. Instead, they offered more tailoring, which I accepted, trying to make it work. After the second round of alterations, I came back again, still not feeling happy with the suit. This time, I was met with a dismissive attitude. The head tailor looked at the suit and said, "Why are you returning it? It looks fine," in a condescending tone. The salesperson added that since the suit was altered, nothing could be done. He also mentioned the 30-day return window had passed -- even though the clock apparently starts from the date of purchase, not when you actually receive or try on the finished suit. I had reached out well within a week of picking it up. What frustrated me most was the disconnect between what's said online and what happens in-store. The website states that if you're unhappy with your purchase, you can return or exchange it -- but that doesn't apply if any alterations were made. And realistically, almost every suit purchase requires some alteration, so this return policy feels meaningless unless clearly communicated upfront. Bottom line: This was a frustrating, disappointing experience. For a wedding suit, you expect to feel confident and taken care of -- not stuck with a $1000+ suit you're unhappy with. SuitSupply needs to be far more transparent about their policies and more thoughtful in how they treat customers when things don't go right. read more

Just got my tux for my wedding and love it. Armani helped me and really helped me get it right. Amazing service and suits.

David was most helpful during my consultation. He was warm and welcoming. He brought me a couple of suits to try on, based on my interests, and walked me through the alterations process with ease. I ended up purchasing a suit and am looking forward to picking it up in about a week. David also gave some cool advice on how I could style it for different occasions. Shoutout to David! read more

Highly recommend you ask for Drew to help you out! They have so many options when building a custom suit and Drew takes his time confidently helping you configure exactly what you're looking for all while being hospitable. He knows what he is doing. Great value for what you're getting with the quality of your suit and overall experience. read more

Had a pretty poor experience with SuitSupply, can't recommend them to anyone in good conscience. Very little time was spent educating me on the different wedding suits available to me, and the result was that I wasted money on something I don't want that doesn't fit well. read more

While I understand their desire to want to drive an appointment only business, I always leave the store feeling like I've inconvenienced them. If someone wants to browse fabrics or look at their sportswear, it shouldn't be such an obvious inconvenience (especially when everyone is standing around). When the numbers of instructions like 'make sure you set an appointment next time', or 'if you need help, let us know and then we'll set an appointment for you so we can help you' or 'we just ask that you don't unfold the products until you have a stylist with you' outweigh their actual assistance, it really feels like they've lost a client centric approach. I highly prefer my experience at the San Jose location and will often wait, or travel further for a friendlier environment. Redeeming factor: there are some stylists that are great once you secure the ever so important appointment, but until then, the hosts and managers ruin it for you. read more

These clowns don t answer their phone and then when yu go in they put you on a stupid wait list Lots of time and energy wasted!

I am NOT a happy customer. Prior to booking my first appointment I called the store to see what appointment to book as I wanted an appointment for both my partner and myself at the same time as we were picking out our wedding suits. The person who assisted me on the phone said to just book whichever appointment and add in the notes that two people will be attending and need to be fitted. I selected the custom suit and added the notes as prompted. Upon arrival I mentioned this to the manager of whomever lets you in the front door, it was a very busy morning but he had no amount of hospitality to share with anyone coming through the door. Upon meeting Angel upstairs she was incredibly rude and condescending telling me I booked incorrectly and she may not have time to take care of us both. What a way to start a morning that should have been celebratory and fun! We had already picked everything we wanted on the suit which seemed to appease Angel as it meant less time picking all the details but I noticed how all other stylists offered coffee, water and wine to their guests while we were just offered water. After then purchasing two custom suits roughly $1700 each it's now time to schedule our second fitting for any possible alterations that need to be made and they now do not make those appointments for weekends because this is their busy season. If it's their busy season perhaps management should start hiring a month or two in advance to prepare for this? The unhelpful assistant I communicated with through WhatsApp suggested a 630PM fitting through the week but as I live in Napa over an hour away with no traffic that will not work. I would highly recommend thinking twice about coming to suitsupply. At other stores you may be buying off the rack but at least Nordstrom has friendly and sometimes overly helpful service associates. read more

Just an incredible place for suits, the staff is super knowledgeable and the service is always 10/10. Great selection and the in house tailor is fantastic. read more

As a bride to be and planning for 18 months, I initially decided to let my fiancé decide when he would take action to get his gear ready for our wedding.... long and behold, we were 2 months out and this man still did not take any action LOL. My lovely friend had recommended this place and I am SO glad we came here. I highly recommend to make an appointment online to reserve time with a consultant. Everyone is so friendly here even upon entering the store. We came Monday mid-day to Suitsupply since we were in the city to pick up our marriage license and it was surprisingly busy! If you come without an appointment, you will be placed on a waitlist. Our consultant, Jordan, was amazing! He did not even bust out a measuring tape and was able to provide everything down to the size for my fiancé to try on for his tux. They have a great tux package, everything he needs for the wedding (except for underwear as Jordan said) came in the tux package for a very surprisingly decent price. I am telling you, shoes, tux shirt, pants, alternations, everything! The turnaround time for alternations since they had his sizes that he tried on, was a 2 day turnaround. They have an amazing tux package and if you wanted to get a custom 3-piece suit, the turnaround time for that was surprisingly pretty quick since they do all of that in-house. We parked at the garage nearby and it was a quick walk to Suitsupply since it is in the heart of Union Square. We walked away happy knowing we'll come back in 3 weeks for his next fitting and hopefully walk away with his tux ready to go at that time, but even if not, they are able to adjust as needed should there need to be additional alternations. This place was so great, that I had to recommend to another friend who is also getting married this year for their suit shopping needs. I highly recommend making an appointment and giving this place a fair chance with their massive selection in options for your occasion! read more

Came in on a Saturday with a buddy of mine to get fitted for an upcoming wedding as we are part of the groomsmen party. Didn't realize we needed an appointment but we were able to get assisted by Marcos after 20 minutes of waiting. He is totally awesome and was able to get my measurements done. I wanted to see if there was an alternative suit to match prior to purchasing, unfortunately, my contact with a local branch here in Sacramento recommended that I go ahead with Suit Supply as the closest they have would be noticeable. I reached out to Marcos and his team and they were able to order my suit by phone as I had custom work needed. Suit arrived within 3 weeks but I was not notified it had arrived at the SF branch. Only when I reached out I was advised it arrived. Scheduled an appointment this time and was assisted by Alan who was also great. I tried the suit and it needed additional modifications but were very minimal. Instead of driving back to SF from Sacramento they were able to send me the suit by UPS. Great team and very professional. Will go to them next time when I need another suit. read more

Suitsupply - The sample of what the suit. - Bespoke Clothing Near Me - San Francisco, California

Place is balls. Used to hit up the OG spot in Soho all the time back when I lived in NYC, but this place exemplifies how far SS has fallen. Just stale product filled with worse associates who can't give folks the time of day. Place was honestly kind of crowded, but half the folks were just aimlessly walking around like zombies pleading for someone to help them. Took 30 minutes to get a pair of shoes from the back. There was a clown behind the counter aimlessly folding clothes, and bro acted like I walked into his living room uninvited when I asked if I could get help checking out while he literally stood behind a register. Pure clown behavior. Sad thing is San Jose spot is just as bad. Y'all lost me. Not coming back. read more

This place sucks. Horrible service, non existent customer service. If you are not a white male that looks like a techie you will get treated like a 2nd class citizen. I will be returning all $2,000 worth of purchases. I booked an appointment and the person I booked it with never showed up, instead I was paired with Randal who made it seem like I was an annoyance, while making comments like "I usually work in the custom suit department"... OK Randal thanks to customers like me you have a job. The entire appointment felt rushed and uncomfortable. I will definitely never come back here again. Pictures are of shirts that were supposed to get pressed, instead I got wrinkly shirts and subpar/rushed service. read more

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I had a 1pm appointment, showed up at 1pm, was told to scan a QR code to check in and that our stylist would be with us shortly... we waited 25 minutes. No one acknowledged us, gave us an update, or apologized for the wait. I literally watched our stylist walk past us twice (helping his other client that was apparently running late) and didn't say anything about being behind. We just walked out. What's the point of an appointment if it's going to be 30 minutes late? And without an acknowledgement? Not okay. We won't be coming back here. read more

So, I own 5 suits and 10 sport coats from Suitsupply. Tried to go in today to explore Fall Collection, but was told by rude clerk that I could only look at and try on items after signing in and registering in the system. Nope, wanna browse without providing my data. Guess, I will order online or shop elsewhere in order to avoid condescending and rude service.. Nobody greeted me or invited me to sign in upon entrance, staff were talking to one another though. I'm guessing Maiden Lane rents are super high and without great customer service I have to assume this location will close sooner rather than later. You ought to see the wool flannel sport coat I bought at Neiman Marcus today after being treated like trash at SuitSupply. read more

Suitsupply - Bespoke Clothing Near Me - San Francisco, California

Tried to "walk in" and pick out a suit but ended up waiting for over an hour to see an Associate though there were only three people in front of me. Did not give me any sense of the wait time or how long it would take. Weirdly understaffed for the volume of people in the store -- noticed several other customers just waiting around as well for a similar duration. read more

This isn't my first time visiting this particular Suit Supply -- I had such an easy, positive experience previously, that I decided to come back when I suddenly needed a tuxedo. I've gone far out of my way many times to avoid wearing tuxes since I generally think they look ridiculous, but holy crap Drew changed my mind on that! Quick and easy, the tuxedo package was *extremely* worth it in this case, and for the first time in my life I actually liked the way I looked in a tux. Zero hesitation making the purchase. I went back two days later to pick everything up with my alterations, and they even altered the suspenders day-of, on the spot, and within ~10 minutes! I can't wait for any and all occasions to bust this thing out. I cannot understate how much I recommend this place to anyone who has any fashion-related needs, and my wife and I enjoyed our time with Drew so much that I secretly hope he'll be around forever to help me whenever I need it. Thank you, Drew! (By the way: I notice negative reviews that seem to have in common that the reviewer didn't attempt to make an appointment beforehand. Do everyone a favor and make the appointment; it's super easy and makes everything go much more smoothly when you're attempting to get something custom-fit specifically for your weird body.) read more

Went to the store on Friday, July 8, 2022. I knew exactly the items I needed from the store. A person by the name of Courtney says: "all my associates are busy with appointments." "There's a wait line for walk-ins." "You are free to look around." My partner and I walk out disgusted by the lack of customer service. Review = negative 101%. read more