I wasn't impressed with the food and service no plans to return but restaurant decor was nice and clean.

First visit. Probably also our last. This was our personal experience and opinions lol so don't get salty *no pun intended* if you love this place. We didn't get to try everything in the menu so will only talk about the things we ordered. Ambiance- 5/5 . Very modern. Chic. Loved the floral/green wall at entrance with neon lights perfect for pictures. Other walls had modern designs as well and TV showed asian travel videos . Very entertaining. Cleanliness - from what we've seen 4/5. Overall very clean but they ran slow at cleanup so there were multiple tables that had dirty bowls just sitting there. Not sure yet on their disinfecting processes or cleaning process. Service - 1/5 very bad. It was a rather busy high volume night and they are understaffed. So quality of service isn't expected to be good anyways but they were making mistakes. We called in an order and they said it'll be ready in 10 min. We arrive at the restaurant and we weren't greeted for 5 min until the cashier finally said we'll be with you shortly. I proceeded to sit down and wait. Another 5 min later she finally finished making drinks and new customers came in and before she catered to them she asked other customers who were sitting down if they've been helped and they said yes and instead of asking me she completely moved on to serve those who had just arrived.... So finally I had to stand up and get in line again since she forgot me. And then my husband finally just talked to I think the owner? And asked about the status of our order. She went to the kitchen and said there is none with our name. The cashier then looked up and said oh I'm so sorry I forgot to put it in that's my fault. And asked us if we wanted to wait another 15 min for it.... So for us to have gotten our food was almost 45 min wait time. The lady who was working the kitchen eventually brought in our plastic with food and just quickly said sorry about that . But did not really sound apologetic and did not even make eye contact with us. My husband was kind of put off and made a joke saying imagine if we healthcare providers acted this way with patients? Yeah... Anyways we left and said maybe the food will be worth it. Now on to after eating the food... Beef pho - 1/5 not so good either. Really disappointed probably because we have such high standards when it comes to pho. We're used to tasting the beef and saturated flavor and this was bland in terms of the beef. It felt like they probably didn't use any bone broth extract but rather just powder flavoring - but it lacked richness in the soup. Mostly salt. The meat was okay. Too thick slices. Again we've had better. Serving was pretty good size though. Overall flavor ? Absolutely Disappointing and not worth that wait. Popcorn chicken - 1/5. Again not too good. We're spoiled because we're used to popcorn chicken from dallas and Houston and those Chinatowns knowwwww their spices and flavoring. This was very basic. No spice level options. Lacked crispiness and worst of all one of the chicken I bit into was UNCOOKED and still RAW hello salmonella ironic. My infectious disease husband had to recook it at home. We did not try any boba or drinks but maybe those would have been good? Overall we were very disappointed with both service and food. We'd probably be going back to our favorite pho place in temple whenever we have cravings again. read more

Great food, drinks, service and employees. Can't wait to go back! We had Thai Iced Tea, Smoothies, Pho, egg rolls and their bun plate. Everything tasted so good! read more

Guess I'll be the first asian to review this place. The bubble tea is good, however nothing about it particularly stands out. The staff is friendly and since they werent busy the order was made quickly. The other menu items do look good and we'll be back to try them out and will post another review of the phó and vermicelli items since we ate elsewhere but wanted our Boba tea fix which the places are rare near Waco. read more

Being from SoCal, we have high expectations for Pho and Boba.. Sugar Spice hit both out of the park. Best in Central TX for sure!!

I absolutely love this place. Boba, food, staff, everything is on point. My personal favorite is black iced tea with peach and boba. If you're feeling adventurous, then I recommend Taro milk tea with boba or Taro smoothie. I'm also hoping they'll add Banh mi in the near future!!! read more

My 13 year old daughter and me had a blast at this place! She didn't end up having a little spill-but the workers were so kind to help her clean it up right away! Toodles! read more

What a pleasant surprise! It so good to have a Vietnamese restaurant offering in the area. My wife and I thoroughly enjoyed the pho, pork & rice combo and taro boba we ordered and look forward to sampling the rest of the menu soon. We wish you nothing but success and judging by the foot traffic, you are well on your way!! read more

So delicious! Lovely staff, great atmosphere, top quality food at a great price. We will definitely be back.

the boba drinks are so good omg, the chicken pho here is amazing, not even lying. the service is great, i love this place. read more

Sugar Spice - chicken pho, 3 piece egg roll - Vietnamese Near Me - Hewitt, Texas

The pho we've had has always been really good here. Fresh. Portions are generally on the slim side, but with inflation and food cost I totally get it. Delicious food and drinks and service is wonderful. Only reason for 4 out 5 is the prices. I went today for a blended coffee with boba and paid $9 before tip. No whip, no other add-ins. I know prices are rising but ouch. read more

We brought our track team during their State Competition for some Boba Tea. The service was fantastic and the workers were very personable and friendly. To top it all off the boba and Vermicelli were fantastic. I got the Taro Milk Tea and the Pork Vermicelli.I am sad that we are not local because I would make this a regular stop. read more

Fresh and simple Vietnamese. We've had the vermicelli bowls and spring rolls a couple times. Best in Waco

I have been visiting Sugar Spice on a weekly basis since it opened and thoroughly enjoy it! It's great to finally have something different on Hewitt Drive. The boba is great and the service is wonderful! read more

This place is so absolutely amazing! The best bubble tea in Waco, and the best service. The interior is beautiful and the tea is just incredible. I've yet to try there food, but It all just looks so good! I would recommend the Brown Sugar bubble tea, perfect for your sweet tooth read more

I had been feeling sick and broth always makes me feel better. I ordered a beef pho and was pretty disappointed the flavors just didn't have the depth I would expect from a traditional pho broth as well as extremely sweet which was weird. I genuinely took two sips and couldn't finish. I got a milk tea as well and that was amazing. I get the idea that this place is more of a boba place than restaurant. Very disappointing as I have been trying to find a great Vietnamese restaurant since I moved here and this was the first place I tried, definitely set a bad tone. The customer service is very good though all things considered. read more

I have never had a bad experience here. Everyone is so sweet, the food and drinks are amazing every time and service is top notch. This is one of our favorite places in Waco! read more

Really pleasantly surprised by this cute little restaurant. The slushies are SUPERB! And the food was so yummy. Very attentive and friendly service. Servers coming around to check on how your food was, how your experience was. Cant wait to go back. Really great little addition to Hewitt! read more

Their pho is delicious!! Convenient spot in Hewitt, definitely a new favorite of mine

Grabbed an order for pickup, we were excited they had a kid sized pho. Got the beef and the chicken, both were really good. The broth is honestly tasty without adding spice or hoisin. Kids loved it. Also got Thai tea with boba and it was good too, not overly sweet. Only suggestion is if you're ordering to go, they only put one packet of sriracha and hoisin so ask for extra if you like a lot. read more

Food and drinks are great! Employees and owner are super nice and helpful! Great addition to the Hewitt/Waco area!

Best boba ( get the taro milk) in town!!! Pho is amazing too! Someone wrote a bad review while I was in the store because they ran out of boba... don't hate them cause everyone loves them. They make it fresh daily. Everyone at Sugar and Spice- keep up the good work! Yall are the best! read more

Love having another great, non-chain option in Hewitt. Cafe Sūa dá with boba is my go to, and theirs is excellent. Delicious pho, but I prefer the chicken over the seafood, which was a little bland. read more

I was so excited to try this restaurant. Egg rolls were great. Spring rolls were a little too soggy and I wish it had more lettuce and noodle. For pho it looked great without much grease. The only thing is it was too sweet. Other than that the restaurant had great service and clean. If it's less sweet I will be a regular there with my family. read more

Finally. A place that has decent pho Ava boba! My tummy is happy Bonus points for being super close to home, too!!

my new favorite vietnamese place in waco. their pho rich and very flavorful and i recommend the egg rolls. i ordered the kids' size beef pho and it was a perfect serving size if you're hungry but don't want to order a huge amount of food. their ingredients are fresh and the facilities are clean and inviting. i'm happy to have found this place! read more