The service here is AWFUL and the tables aren't even clean!! My friends and I came here last night and were all extremely dissatisfied. Firstly, when we walked in I told one of the staff members we wanted a table for 4. He said "ok" and then walked away and didn't do anything??? Eventually we figured we were supposed to just pick a table ourselves so we sat down at one of the only empty tables and it was disgusting! There was leftover food residue and liquids all over the table from the last customers that ate there. We literally sat at this dirty disgusting table for 10 minutes just waiting for someone to bring us menus. I pushed the call button several times in an attempt to get one of the staff members' attention but they ignored all the calls. The first guy we asked to seat us at a table was too busy on his phone to even notice us and one girl was blatantly ignoring the bell sounds from the call button. When we finally got our menus we were informed that this place is cash only. Since we only had debit/credit we ultimately had to walk out. A complete waste of time TLDR: AWFUL SERVICE, DIRTY TABLES, CASH ONLY read more

Sugar Marmalade - Dirty uncleaned tables... zoom in to see the tapioca and crumbs in more detail - Desserts Near Me - Hamilton, Ontario

Came here on a Friday at 7 PM. The place was empty so we were the only ones. Issues I had: - I got the durian supreme ($8.49) which in general was a pretty good dessert, but portion size was tiny! They also cheap out by putting so much whipped cream and only a sliver of durian. - they are cash only. Not even debit?? - my biggest issue was the mandatory 10% service fee. No restaurant should ever mandate tip because it is the customer's discretion how much to give based on service. It's common practice to add a service fee for large groups, but my partner and I were only two people who stayed for 30 mins, getting only one item. Moreover, we were given no advance warning when we sat down. We weren't even told when we got the bill, and had I not looked more closely, I might have even added extra tip on top of that. I don't support these practices and won't be back. read more

The dessert here is delicious. The green tea ice cream is my favorite. The prices are very reasonable and the ambience is super cool. I was not a big fan of their regular food. I will stick to their desserts. read more

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Great place to be when its not overly crowded, otherwise the place can be short- staffed and poorly serviced. Come here for dessert as the savory food isn't nearly done as well. One exception is their popcorn chicken, which I loveeeee. The dessert selection is huge in my opinion, averaging around $6 each. My favourite here is definitely their sago. Decided to try something new and got their Mixed fruit pearl delight The mochi was drowned a little too much in sugar and was too sweet. Good variety of fruit though: papaya, mango, strawberry, honeydew, watermelon. Overall a good place to hang out with a few friends over dessert. read more

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Stopped by while downtown. I had the F3 and E2. The F3 was a grass jelly based mango + tapoica type of thing and the E2 was a mango based tapioca with ice cream dessert. Wasn't a big fan of the grass jelly but the ice cream dessert was good. Service was very fast, the buttons were nice at the table. They have an accessible washroom! Update: from 3 stars to 2. I had a chance to try their food menu. I had the spicy curry mix balls, their sweet salt and pepper wings, and popcorn chicken. The quality of the food was probably one of the worst I've ever experienced. For the price of around $8-9, there wasn't really any meat in the popcorn chicken- just bread crumbs and it was super oily. Would not come back for their food again. read more

Sugar Marmalade - The inside - Desserts Near Me - Hamilton, Ontario

Sugar Marmalade is so much of a hit or miss, even in Toronto. The one located in Hamilton is passable but ONLY for desserts. For actual meals, PLEASE go elsewhere. The service is always on point; consistent refills on waters, greeting you when you walk in, waving when you exit. [PLUS] They have a button available at the table you can push when the wait staff isn't around and you need something. My friends always get the mango shaved ice - it is literally bottomless and always good. I switch between the Macau Pudding for a heavier, sweeter dessert and the mango sago coconut milk soup for something lighter. DO NOT GET: - Meals - The "waffle" bubbles - they were not not not not not good at all. - The drinks are actually no good too - go to Coco's or D's The washrooms are also clean and the place is big enough that there's usually never a wait time to be seated. One star off for the fluctuating wait times for food. read more

Sugar Marmalade - Strawberry Shaved Ice - Desserts Near Me - Hamilton, Ontario

Been to the Mississauga location and was disappointed, but a friend recommended this location. It was a better experience (still some complaints but I'll talk about that in a sec). Some really good things about this place, but some just ok. This place is clean, and the staff were quite attentive. Our drinks were very tasty and our apps were hot and freshly made! Really liked the kimchi fries! They were crispy and didn't get soggy from the sauce. The Taiwanese popcorn chicken was good too. It was served with sweet chili sauce which is ok, not my favorite, but went well together. The squid tentacles were really tasty too! We ordered a Japanese curry rice dish, that was NOT good. The curry was chunky and tasted old. The cutlet underneath was fine but I could not continue eating it due to the poorly made curry gravy. The dessert my husband has was F2, vanilla and chocolate ice cream in coconut milk with grass jelly... It was just ok. We weren't blown away. We ate it but could have also just left it. Would come here again for apps and the drinks, but def won't order the rice dishes again. read more

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Customer service is so bad here. Takes long to get their attention even after ringing the bell, Food takes long, drinks take long, everything takes an unreasonably long time. Also food and drinks taste really bad...probably badly made. read more

Okay, I'm going to disclaim, here. I'm a MA-HOO-SIVE fan of desserts. Since the time that I became "adulty" and realized that I could literally eat a cake for dinner without anyone saying bupkiss, I've been having dessert as my starter instead of an appetizer. And, I'll be real: The number of times when I've decided I'm having a waffle for dinner and to hell with the future diabetes...well... More than two hands worth of occasions. Anyways. I love dessert. So, finding a location that specializes in dessert was bound to make me happy. Thus, I challenged myself: Find the weirdest, most unlikely dessert you can on the menu, and see if you like it. The Contender? Black Sesame and Mango Bubble Waffle. I truly thought I would dislike it. I love sesame oil and mangos, but together? After a few bites, though - Absolute bliss. The sesame melded so nicely with the mango, almost feeling like peanut butter (in terms of richness) which the acidity of the mango cut through beautifully. And then the crispy waffle with the melty ice cream? Yeah, I'd get it again. So, if I (a dessert lover) went in there trying to find a thing I wouldn't like, and failed horribly in the process, odds are that you will probably find at least one thing to love on their menu as well. read more

This was an epic fail. I had been planning my visit her for a few weeks. Why you ask? Because I'm. Pregnant and this entire pregnancy I've been craving both Asian food and sweets so when this spot opened up across from my work I thought it was a sign from the gods that I needed to embark on a new adventure - Asian desserts! I grabbed a takeout menu and started circling all the items I would order the next 5 months of my pregnancy.... So today was a big deal. First visit. Cash only so I made sure to stop at rbc and take out money so I wouldn't have to deal with their atm fees. Fine. I go in and it's dead inside. A handful of employees and not a warm welcome. Basically I was seated and not explained a thing (Ie. Write ur order down ring a bell when u need us) so instead I sat there like a tool waiting for help until I made enough unsettling eye contact (I'm. Pregnant and hungry!!) To get someone's attention. Of course when they managed to look up from their cell.phones. amazing service. So my plan today was to order the taiwanese shaved ice and the Japanese fried chicken. No luck on the shaved ice because they've been sold out for weeks....ermmmm. .ok....get your ish together guys. Weeks?!? Totally off plan I ask for a recommendation and settle for a mango sago mix. It was incredibly underwhelming but hey it was edible so I gave this dish a 2.5/5 because it was ok... wish I had been given more direction or recommendations but my server had not an ounce of customer service in her. (Hiring issue?!?) Next the chicken. Holy crap was this gross. I really didn't know what to expect here I thought fried chicken with toppings like sushi?! Yum. Yeah no. It had this super foul fishy smell that made me retch. I litterally.took 3 bites and asked for the bill. You would think they would ask how the meal went considering but nope. I got my bill and that's it. I basically burned $20 ... no...burning $20 would have been more fun than this. So I will never be back. I will not be completing my sugar marmalade challange I set up for myself because I have no interest in supporting such a business with such awful customer service and food. Thanks for nothing. read more

First time ordering a dessert. I got the fresh strawberry & pearl delight & boy was it good. Yummy textures and fresh strawberry flavour. Also the brown sugar milk tea with tapioca is so good. (Photo doesn't do justice) read more

Sugar Marmalade - Desserts Near Me - Hamilton, Ontario

Service was good however I have had better shaved ice. Pastry was pretty fresh. I'd come back to try their snacks like cheesy fries and pop corn chicken. read more

Sugar Marmalade - Desserts Near Me - Hamilton, Ontario

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I would love to go back when I have a sugar tooth Pros: - Desserts are delicious and they are made in a visually pleasing way. - Food is inexpensive for what you receive - Restaurant is made in a unique way that shines and welcomes you in Cons: - Service takes long to get to your table and there had been times where our orders were either wrong or that the food was not available (we would find out 20 minutes after ordering) read more

I would like to say that it is very good. If you like Chinese food, you could try. I like the Fresh Durian With Sago Mixed, Black Sesame Parfait read more

Sugar Marmalade - Durian roll supreme - Desserts Near Me - Hamilton, Ontario

So, Sugar marmalade food wise, is amazing, everything that they hadn't run out of tasted awesome. The interior was nice, and the price was great. But here was my biggest gripes. 1. The service was lousy, and our waitress could barely speak a word of english 2. Took forever to bring us our food, or to even let us know they were out of an item. We had 8 people, and some people started to get really hangry. They do have free wifi, but this locations wasn't very good or stable. Pro tip, the street behind the restaurant on weekends is free parking. read more

Waited half an hour and didn't get service, went up to order. They didn't serve me for another half hour, 0 communication. Maybe theyre ignoring me because im not from Taiwan. read more

We ordered 2 appetizer, 1 entree and a dessert. Waited over an hour for food. No drink was offered. After asking about our food, the server came back and dropped off our dessert. FIRST & Last visit. read more

I've been to many bubble tea places before but I just had to write about my experience at sugar marmalade. At some establishments there are failures in communication, timeliness of service and delivery, quality or atmosphere but I'm sad to say this place fails on all levels which is surprising because I've been to sugar marmalade in Mississauga and Toronto. The cafe was only half full when we entered. They have buzzers at the table where you can press to request service. After deciding what we wanted we pressed the buzzer several times yet no server came to our table. Flagged down a server and gave our order. We waited 30 minutes for 'some' of our food to arrive and then another 10 for 'some' of our drinks. I found this odd because they had plenty of staff working. At least 4 servers, 3 staff on drinks and cold desserts and who knows how many in the kitchen cooking hot food. There were only about 8 tables in total... 45 minutes after placing our order the staff informed us they didn't have enough chicken to make 2 dishes of popcorn chicken and only had enough for 1 and asked us if we wanted to wait an addition 30 minutes while they defrosted another portion.. at any other establishment this would be unacceptable. Staff would know how many portions they had the minute orders come in and not make customers wait 45 minutes before letting patrons know wasting their time and giving us only 2 options, wait longer or dont get anything at all.. we decided not to wait for the second portion and at that rate we would have waited nearly 2 hours before getting our food... after a full hour everything we ordered had arrived. I was not angry but felt a sense of disbelief that a cafe that was only half full and fully staffed could provide such terrible service. We asked for the bill and flagged down 3 servers and never received it. I watched staff relay the message but no one came out with the bill. Servers continued to sort cutlery and wipe tables, move boxes and dishes but no one delivered us the bill no matter how many times we asked. I contemplated just walking out because they likely wouldn't notice or care. My friend decided to just walk up to the counter to pay. Oh yeah.. the WiFi didn't work either. I've been to places where 1 or 2 things fail in the customer and service experience but I had to write this review because of the massive failures on all levels. Staff are friendly but completely ignorant to how the process of running a restaurant works. Timely food, good communication between staff and customers and a solid process from initial greeting to cashing out the customer. I wouldn't recommend going there unless you are very very tolerant and need your asian dessert fix. This place made me laugh deliriously when walking out because of how terrible the experience was... so I classify this place as a joke. * oh yes they are very good at refilling water. During our time there we were offered refills to our water 9 times even after we told them we are ok and just wanted the bill. read more

It's alright. Take a bit of time for the food to come out and some of the dishes don't look the way it does in pictures.

My fiance and I decided to stop by Sugar Marmalade because I was really craving popcorn chicken and some bubble tea. I literally had to beg him to take me to this place. It was my first time in this location and it was his third. We were kind of in a hurry because we only had an hour to eat as we had somewhere else to go. I thought it was no problem because the place was pretty much empty when we got there. My fiance ordered the Oyster sauce chicken and I ordered the popcorn chicken. We also got the Strawberry/banana crepe for dessert. Service was pretty good at first, they kept refilling our water lol however, we were kind of surprised when the dessert came first...I mean, we didn't tell them that we wanted to eat our actual meal first...but isn't it like common sense? I told my fiance to wait for our entree before eating the dessert....10 minutes passed, no meals yet. We worried that the ice cream would melt so we started eating it. Another 10 minutes later, his food came...food was good, he said he really liked it (4/5). However, he was done eating it already and my food hasn't come yet. I asked the server if my food was still coming and he said "Because your food was fried and we just turned on our deep fryer...it should be out in 10-15 mins." I said okay, I'm really craving this so I'll wait....but after my fiance finished his food and dessert completely, I told them that we will cancel our order. Our server was pretty surprised and mildly disappointed because he thinks our food was going to come out soon...but sorry, we waited for an hour already and it is just plain unacceptable. Don't come here if you're in a hurry or if you're hungry. read more

Worst customer service ever! I placed an order for take-out and the girl told me 20-30 mins max. I ended up waiting almost an hour for just one item! And they didn't even bother checking on my order until I pushed them many times. Bottom line: don't bother placing take-out here, they don't give a damn about you! read more

Didn't know that this was kind of like a chain. Came here with some people who knew the place well and had come many times in the past. We got a bunch of dessert including the breakfast pancakes (which had an interesting flavor mix) and the shaved ice cream (really good). Popcorn chicken is nicely crisp and very good serving size, but taste is somewhat bland. We also got a couple of chicken curries including the oyster sauce chicken. Flavour was interesting, but not intense enough. Bone-in chicken. kind of like a chicken wing. was expecting more from this dish. Potatoes are done very poorly. read more

Pleasantly surprised by this place. The staff was SO friendly. The food selection was huge. We had 4 dishes in total and they were all good. No complaints. A great place to head out late night since they are open. read more

Not bad. Better than some places in Hamilton to get bbt/snacks and that's the only thing they got going for them. Service is alright, they're trying to be more attentive which is good. But be aware as they do add service charge to your bill. 10%. BTW you should call and ask if they have certain things on the menu that you wanna try because they're almost always sold out of something everyday. It's pretty annoying. Overall would come back but they need to stock up!!! read more

first time at this location, we had to wait about 20 minutes to get seated while they let the people behind us go first. we ordered at around 5:10 and it was about 5:50 and we still hadn't recieved our dessert. they gave my friend a mango pancake instead of the strawberry and banana lol. I don't blame them because it's a new business but I hope it's improves ! i WILL be a regular customer tho, i love sugar marmalade to read more