Not gonna lie, we expected a lot from Sugar Factory, considering all the hype they do. Bringing in celebrities to endorse them, the photo shoots of the delicious treats and the flashy restaurant interiors of pink and sparkles. We were so misled. This was a huge waste of time, and money. It seems to be one of those fad restaurants that people who think they have money, go to. The service was horrible!!!!! I'll say it again .... Horrible! The food was a fair price , until you got it, then you wondered what you were paying all that money for! After eating here, I read a few of the other reviews. I'm not saying anything here that hasn't already been said many times before. I also notice that most bad reviews get that same canned response of " we are sorry you didn't enjoy our amazing establishment, reach out to customer service... blah blah.." Maybe take these reviews a bit more seriously and live up to your own hype. I get why it was one of the only places in MOA that didn't have a 45 minute wait during the lunch hour. Do yourself a favor... skip this one. read more

I'm not gonna lie, I was really disappointed in my experience at Sugar Factory in the Mall of America. We had a 7pm reservation on a Tuesday and when we sat down, there were maybe 3 other parties in the restaurant that seemed to be finishing up. It took 10 minutes for our server to come chat with us to ask if we wanted water and only offered drink suggestions after we prompted him asking him not to leave us yet. He shared he was the only serving working and we appreciated that heads up, however even with the grace we extended, it took 30 minutes before we received our drinks. We noticed other tables who were sat after us received their food before we even had our drinks. At that point, we decided to ask for our check when our margaritas came and then went somewhere else for our meal. This was my first time at a Sugar Factory and I was excited to try the fun, Insta-worthy food and desserts. Unfortunately, the service was not worth it. Now I will say, the passionfruit margarita and the watermelon margarita were delicious! And the decor was fun to look at while we watched others get their food and drinks unfortunately, the vibes were not enough to keep our business. read more

Sugar Factory Express - Passionfruit margarita and watermelon margarita - Desserts Near Me - Bloomington, Minnesota

Sugar Factory is best described as a tourist trap meant to drain you of funds in exchange for the most unappealing food you will ever encounter. Truly, I was shocked to see the quality of the burgers (I'd prefer a school cafeteria lunch). Additionally, the spinach artichoke dip was awful, and the price is abhorrent. Unless you're popping in for a little dessert, I'd steer clear of this place completely. We had a really sweet server, but it took quite awhile to get our check despite being some of the only customers, and my sister had to request her duck souvenir () separately as it was forgotten. This was fine for a birthday trip and we got some cute photos, but I would never recommend Sugar Factory to any of my friends or family. read more

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I like the style and ambiance of Sugar Factory. However the food seems like reheated freezer meals. I think their main draw is that they partner with celebrities.... Service was quick. Our waitress Sushmita was very kind and professional. read more

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Date of visit: October 12, 2024 I had heard a fair amount about Sugar Factory from a friend that lives in Minneapolis but also from seeing their location on the Las Vegas Strip. While looking for a sit-down place in the Mall of America, we decided to give them a shot. We were seated quickly but after that, service was pretty slow. The server was friendly when we saw her, but that was not all that often. To be honest, I didn't see her much anywhere, so I am not sure where she was hanging out, out of view. Foodwise, my burger was pretty decent, and I enjoyed the fries as well. Certainly nothing amazing or memorable, but also prepared well and to my liking, so I certainly could have done worse on that front. When you go to a place called Sugar Factory, you should have some of what they're "manufacturing," right? To that end, I ordered a Butterfinger shake, that being one of my favorite candy bars and not something that I get on a very regular basis. While it's large in both price and size, it was pretty disappointing, seemingly being 70% whipped cream, with ice cream and Butterfinger making up the other 30%. I would try the location the next time we're in Vegas, but maybe look for a dessert that I could share and that isn't a shake given how disappointing this one was. read more

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You definitely have to know what you're getting into with this place -- particularly noting the "sugar" in the title. It was decorated terrifically for Halloween. It's a fairly noisy place, and there were some raucous happy birthday call-outs by the staff for several patrons. It's all fun, but definitely not a place to go if you're put off by loudness (visually and audibly!) The food was just okay. I got the chicken and waffles and there was nothing special about it -- the chicken was pretty standard chicken tender fare. Not all that far of a cry from the decent ones you can get at Costco. My wife and I are big mixed drink fans, but we are also not into SUPER sugary things. There is an absurdly huge menu of cocktails but seemingly all but a couple were over-the-top sweet sounding. And the basic types like a margarita were extremely pricey. I'm not above spending money on a good drink, but not in the $20 range for something standard. If you like sweets, I suspect you will be right at home here. I myself don't see the need to ever go again. read more

Sugar Factory Express - chicken and waffles - Desserts Near Me - Bloomington, Minnesota

I've been to a few of the Chicago locations in the past and had a lot of fun. The drinks are super fun but the food has always been gross. Sugar factory is a bit of an expensive experience drinks range from ~$20-$100+. The food is kinda expensive for the frozen low quality it is. I hardly ever see the MOA location too packed but compared to the ones I've been to before they were a bit bigger. I seen that they decorated really cute for Halloween and had themed drinks so we decided to check it out. I got the Toxic Zombie & my sister got the Devils margarita (basically a strawberry marg). The Toxic Zombie tasted like chap stick. I know the drinks are served to be 1-2 ppl drinks but they are mostly dry ice & then a ton more ice on top of that. Not really worth the money. We also ordered food despite not liking it at other locations. We got the bbq chicken flatbread & fries. The chicken on the flatbread was gross, but when you pick it all off the flatbread with just the cheese was not good. The waiter was ok. It look a minute for someone to come out and seat us. There was a couple at the bar and a family of 3 that came after. Service was a bit slow overall. There were 2 waiters at first & a few more came in as it got later. They have a little candy shop as well. It wasn't as nice as the ones in Chicago but they have it!! read more

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Umm.... Lets start off with the food. The presentation was nice but I feel for the price I paid, it could've tasted better. Definitely pre packaged food. Theres not too many food options for kids either. Although my waiter was nice you can still tell she was a bit overwhelmed bc she had multiple tables but thats not her fault, thats the managers fault. She could've gotten more help from other staff. I don't like that this location doesn't have a bathroom. I know its located inside of a mega mall but youre telling me I have to leave the restaurant & find the closest bathroom in the mall just to go wash my hands or if I have to tinkle? Yea no I don't like that. I guess thats wat the 'Express' is for. Its sugar factory so of course the ambiance will be nice & drinks are fine since they partner with celebrities often but overall, I expected a more spectacular experience bc of the brands reputation. Maybe bc its in the mall. I don't know. Id say come for the drinks at the bar if you have time & want to taste some good drinks but thats about it. read more

This was about what you expect. Decor is fun and milkshakes and drinks are photo worthy. That being said, food and drinks are average and then you throw on the crazy prices and you just have to chalk it up as a vacation lunch. If I lived close, would never go there just to eat. Including tip, it was almost $40pp for lunch with two signature drinks. The smash burger was actually really good. The brownie volcano explosion shake was way more show than flavor. It has two brownies, ice cream, donuts, and blow pops on top. These are all just generic, not high quality. The glass is coated with chocolate and mini choc chips, but you can't really eat those chips. At least we had enough of us to share and almost finish this. My SIL got a non-alcoholic watermelon drink. The pour it at the table and it smokes from dry ice. Fun, but $28; that's CRAZY for a non-alcoholic drink. read more

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Super cute place. Came here with my sister for her birthday. It was a fun experience for the both of us. We really enjoyed our drink. Its pricey for sure but we were aware before hand. read more

Sugar Factory Express - Yummy mamitas hurricane - Desserts Near Me - Bloomington, Minnesota

I was wary with the recent bad reviews...but this place is great! Sara, our server, was just wonderful. Really gave us great service - she hooked it up with spicy ranch and mayonnaise for the fries that came with the yummy steak sandwich. She was very nice! The Barbie milkshake was huge! Better be for $20! Steak sandwich was also $20. So yeah, it's a pricey place. My cousin got the salmon salad and enjoyed it. We came for her bday. Good for special occasion! read more

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This is such a cute spot. Full of sugary sweet music and fun. They had cute picturesque backdrops for pics and it was clean. My server was super helpful and fun. I got a carnival Oreo sundae and it was fire. I literally had a sugar rush lol. It's super expensive so definitely bring a coin lol. Overall I loved it and would go again. Next time I'll try an alcohol beverage. Stay far away if you have diabetes tho! read more

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We have had two experiences here. The first, we had awful service and I thought "I'll never go back." Fast forward two years and we were celebrating my daughter's birthday at MOA and decided to go in for a fun milkshake. The restaurant was filthy. Floors had crumbs, used and abandoned tabletops sat the whole time uncleared. Our tabletop and the floors smelled like sour sponges. It took 8-10 minutes to get a server to acknowledge us. Some of the neon light on the wall were off or not working. This place is unsanitary. What a fall from grace. This place needs corporate help ASAP! read more

Oh my goodness where to start! I have been wanting to try this place since they opened years ago. It looked like such a fun spot with cool drinks and fun foods... all I can say is WOW what a disappointment... Things are not marketed correctly here, beware. The ambiance is the only good thing I can pull from this place. It was a fun interior, although everything looked dusty and some of their fun word lights were broken and not lit. They played 90's and 2000's music which did make my millennial heart happy. The food I had here was terrible. Honestly some of the worst food I have had in awhile from a restaurant. We started with the Cookie Monster shake. The frosting on the side tasted freezer burned and clearly was done ahead of time. My son tried to scape the side with a spoon to get the m&m's and it was hard as a rock! The doughnut was a joke. So stale and dry! I've had better doughnuts from the Walmart discount shelf! This shake was $17 and said it came with white KitKats, they used part of a Hershey bar as a substitute... The shake itself was small but tasted good. The rainbow burgers are nothing special besides the color. They were greasy. I asked for ranch on the side and as you can see by the picture, they gave me a Kens ranch to go. Very strange. I was supposed to get a rubber duck with this order. I asked about it after the meal and the waitress said "oh uh yeah, we are out, I can give you a keychain" That would have been nice to know before ordering, not that it makes or breaks the order. My son got a chicken tenders happy box which is advertised as coming in a "Whimsical box." Obviously Sugar Factory and I have different definitions of "whimsical" because his meal came out in a plain white box. Everything's was just thrown into the box, very messy. The menu notes this meal comes with a "sweet surprise" that my server forgot and it turned out to be just a dum dum sucker... his meal was also supposed to come with a pop or juice and this was never given to him. The fries that came with my sons meal were soggy and my fries came out almost burnt. The tray my fries came out on was also dirty. While we were there it was us and one other family and the server stood in the back by the bar talking to the bartender the entire time, never asking about refills and just did an awful job. This is marketed as a fun restaurant and the waitress made no attempt at making it fun. PLEASE do yourself a favor and try a different place to eat at the mall! This place is NOT cheap (I got the rainbow sliders, sweet potato fries, happy box for my son and a shake for almost $60!) And for a place this expensive to make substitutions and not tell the customer before ordering is ridiculous. We will not be back. read more

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The Sugar Factory at MOA was an experience... I had never been before yesterday and I don't need to go back, but it was about what I expected. I went to celebrate a 12-year-old's birthday. We were there midday Saturday and it wasn't busy, but they were so short staffed the service was very slow. We got several shakes, 1 "insane" milkshake, and some lunch items. The "insane" milkshake was just too much - but it was cool looking when it came out. Prices were high, especially for the quality and the fact that most of the plates, cups, silverware, etc.. were all disposable. My (very basic) grilled cheese with tomato (no sides) was $12, the regular milkshakes were about $10, and the goblet drinks were between $20-$30! If you have a sugar lover in your group, perhaps make a stop? But otherwise I'd pass and try one of the many other options at the mall. read more

Sugar Factory Express - Desserts Near Me - Bloomington, Minnesota

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My boyfriend and I have been interested in this place for a while because of how cool it looks. We finally decided to give this place a shot today. We were sat two inches away from a gigantic TV of celebrities "having fun," at this restaurant and it was dystopian and chaotic. He sat next to me so he could be spared the offensively bright imagery. The server came over and asked me if I wanted anything to drink. As I was saying my drink order, literally half way through, she interrupted me to try and make me order some $40 goblet filled with smoke or whatever. When she was done her spiel about the candy alcohol smoke goblet, I began to finish my initial drink order - and she interrupted me AGAIN to tell me I couldn't have pistachios. (????) I finally got to order my drink (A regular espresso martini.) She went to go get my drink and threw it at my table and it spilled everywhere. This espresso martini had NO crema and 5 randomly floating beans that were placed on top in what ended up tasting like a 50/50 mix of straight up simple syrup and vodka. I laughed as I drank it because it was so bad. We ordered a buffalo chicken sandwich and we ended up with a quarter inch chicken nugget soaked in mayonnaise inside of a giant bun. We didn't get what we wanted, but we got what we deserved: an existential nightmare and a tummy ache. Also sticky hands. read more

Came here after a fun day and wanted to get my kiddo a shake. Now the shake he had looked good and tasted good, but 20 dollars for a shake when I have had fancier more complex ones elsewhere for half the amount is not something I will be running back for. Even a regular shake without all the bells abs whistles was not extraordinary by any means. You seem to go for the experience and seeing celebrities on constant video rotation. It was ok but there are just better options. I never will complain about the price if it's something amazing or unique as I love going to places all around Minnesota, but 20 dollars for one shake is a little eye raising. read more

Sugar Factory Express - Strawberry shake - Desserts Near Me - Bloomington, Minnesota

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And she'll have fun fun fun 'Til her daddy takes the sugar away... This place really is neat and unique. From colors to flavors, the pallets are wide ranging. We ordered the sliders (among other food) and some foofoo drinks. The sliders were surprisingly good even though the bread was colorful. While the drinks looked cool - they were consistent with the name of the restaurant - sugar factory. They were a little too sweet for my liking. My son had fun so I would go back... read more

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Milk shake very good, cold, Oreo like, and sugary with amazing service as well. It was not long taking and the atmosphere was nice with Halloween. One down side was the stomachs ache. read more

Sugar Factory Express - Awesome milk shake!!! - Desserts Near Me - Bloomington, Minnesota

So let's just start off by saying no kids menu Thursday thru Sunday. Order steak medium well came out medium, rare mashed potatoes, ice cold, and three pieces of asparagus had to send back. It's like they went back and added some hot water to the mashed potatoes. Caesar salad was over drenched in the dressing Iwas literally dripping off. Chicken quesadillas nasty greasy only had 4 small cubed pieces of chicken rubbery not sure what kind of cheese they used, but it was not the proper cheese for a quesadilla. Some milkshake drink that came with rainbow cake on it the rainbow cake was delicious The milkshake itself tasted like they just put some milk in a blender with ice. I would highly recommend staying away from this place unless you were maybe going there for alcoholic drinks I'm not even sure that would be good because it's like $20-$38 a drink. Good luck if you decide to try this place the service I would give five stars the food definitely zero. read more

Good Drinks, Terrible Service. I have been to sugar factory a few times. Once had to wait for a half hour and a server never stopped at our table. The bartender noticed that we haven't been served as was great in giving us a free shot and took our order while the servers were busy harassing women at the bar. The second time we wanted to give it another chance. Service was slightly faster, looked like all new staff. Yet there was no warning that it was cash only with the credit card machines out of service and was forced to go find a ATM inside the mall. Go here for decent drinks, terrible service. read more

If you are looking for a fun date night then give Sugar Factory at the mall of America a chance. The drinks are huge and so good and it's alot of fun trying to decide on which drink to try haha oh and once your done enjoying your drink go grab your partner and go play at the arcade, go see a movie, and or play mini putt putt. Overall we had a great experience and the server was nice. I would go again to have a quick drink before playing some games for a night out. Ps. I've never tried the food so that would be a new experience for us however the drinks are huge and worth sharing and a nice buzz to get you ready for your next adventure read more

You definitely pay for the experience here as it's a little on the expensive side. However, it is worth it for a fun night out! i went with the buffalo chicken sandwich, which was delicious and had a great buffalo sauce ratio! we ended with the chocolate blackout sundae. it says made for two but the two of us couldn't finish it! definitely enough for 3. we didn't end up ordering any fancy drinks, but they look super fun and yummy! id recommend celebrating a birthday here. there were two celebrations as we enjoyed our dinner. they sing and bring a fun sparkler! read more

Sugar Factory Express - Buffalo Chicken Sandwich - Desserts Near Me - Bloomington, Minnesota

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I will never visit the one in MN again. I had resv for 330pm. We were a little early & the host/est was wiping down tables, I'm assuming for the large party ahead of us. We were finally acknowledged by another employee, who was pleasant. He sat us & left us with menu's. 15-20 minutes went by, we hadn't heard from anyone, no one said they'd be with us, we had no water. Nothing. So we continued to take pictures at the sign that had half of its lights out. We left and went somewhere that wanted our money. I'm unsure if they were short staffed or what was the issue. However communication goes a long way & so does acknowledgement. The place isn't that big, no long lines and the tables weren't full. The only one person who looked like she was having a good day was the bartender. I haven't heard amazing things about this restaurant as a whole, let alone the MOA location. I wanted to go for a drinks and optics, but the signs were half lit & the other behind a party at a table. With poor service & unhappy employed faces, I'm not spending $30 for a drink, and from what I read, subpar food & lack of attention to detail. Get someone else to do it. read more

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This place is awesome the drinks were great I got the strawberry margarita. My daughters got two of the shakes and my other daughter got a chocolate cake. The waitress was very nice and on top of things we didn't have to wait long for our order. I wish we had this place in Michigan. We were so happy that they came out with a birthday sundae for my daughters 16th birthday. Come check this place out it is amazing. You won't regret it. read more

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Very kind server/quick service. The food is priced for the expierence. I was able to take home the cookie/brownie and enjoy the shake in the restaurant. It's a fun atmosphere and there are many great photo opportunities! read more

Sugar Factory Express - S'mores shake ! - Desserts Near Me - Bloomington, Minnesota

A perfect metaphor to the United States as a country in itself: glamorized, colorful, over hyped, unhealthy fixation with famous people, and slowly to rot from the inside out from all the sugar consumption. With that being said, it is worth at least one visit to try one of the gloriously, overly sweet, fufu drinks that are available here. My wife and I came out just for a cocktail and decided to try the one that Dwayne "The Rick" Johnson created. Bright, colorful, smoking, and full of gummy candies. It made quite the experience. We didn't order any food this time around but the tables around us were getting things that were highly colorful and photo worthy, i.e. rainbow sliders anyone? Since I'm such a sucker for genetically modified colored foods, I might have to come in and try a purple hamburger or a lime green sandwich. Would my doctor recommend it, no? But would he also recommend that I drink about four drinks worth of booze and a week's worth of sugar in one sitting from a single drink? No, but where is the fun in that? read more

Sugar Factory Express - Desserts Near Me - Bloomington, Minnesota

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There's no kids menu.. all food items will be serve in adult sizes. This place is for the experience, and not so much the food... although it's good, but over priced. Huge alcohol and nonalcohol options.... the breathable air is even sweet, so even if you smelt the air coming from this place, you'll fall out of ketosis! 3 stars cause the rainbow sliders buns was hard and cost $25 read more

Sugar Factory Express - The tie dye milkshake - Desserts Near Me - Bloomington, Minnesota

Worth a visit if you are at the mall! I do think the prices are pretty steep for what you get, although for a special occasion it is worth the splurge. We went on a holiday so it was quite busy and the servers did their best to check on us and everything came out reasonably quick considering how crazy it was in there. We started with a nonalcoholic version of their fuzzy peach mango drink and a chocolate shake. When the server comes to pour the drink it is such a fun experience for the table with the "smoke"! My kids were in awe :) We went with the rainbow sliders, the chicken tender kids meal, and an extra order of fries. The sliders were not super great quality and the amount of cheese on each one was kind of hilarious how small the slice was. The kids meal was brought out in a cute little to go box. The food was okay, the colored buns on the sliders were really fun! To be honest the sugar factory is kind of kitschy but we knew that going in. The drinks were the star of the visit for sure - I would consider going back just for drinks. We did have a good time and our server was super nice! read more

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This place looks like so much fun from outside. All those fishbowl sized drinks and shakes and sundaes with candy everywhere. We were excited to try it, but the actual experience isn't great. Our table was right up against the wall of TVs, which play a loop of boring advertisements for sugar factory. We got a goblet drink to share, it was ok but tasted cheap like a super sweet slushie. We got two other drinks, which were much better and fairly strong, but nothing special. And we got food, which was very disappointing and tasted cheap and meh. For two people with tip we were at $150. We left nauseated and didn't finish our food. If you go, sit at the bar, get one drink, don't stay very long, and eat elsewhere. read more

We've been a few times. And while I do really enjoy the food the service is very slow. I highly suggest ordering an appetizer or speciality drink because it will be a while for your main dish to come out. Another tip - look over the menu before you go or right away once you are seated. Then when your server comes for your drink order, order everything at once. Speciality drinks- AWESOME! You can order any drink to be non-alcoholic Shakes - a must! But share. One shake can easily be shared between 2 or 3 people. I've liked all the main dishes we have ordered. My favorite is the blue cheese burger and daughter loves the Mac n cheese burger. I've had the club, steak melt, chicken Alfredo and they are all good. read more

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Definition of a tourist trap. Overpriced and very gimmicky. While the food wasn't terrible it definitely wasn't worth the price. As one would guess with a place named Sugar, everything is loaded with it. If you want overpriced food just to take some Instagram pictures next to then go here, otherwise enjoy more reasonably priced food elsewhere. read more

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First trip to a Sugar Factory. It wasn't busy with only 1 other table occupied. I ordered the Rainbow Sliders and they didn't come with the duck as indicated on the menu. Disappointed as they gave 2 Blow Pops instead after I promised the duck to my dining companion. The burgers were just ok. They are served well done so they were dry. Not worth the $25. My companion just wanted a small sundae and they won't do that. No kid size here. So he ordered a milkshake and couldn't finish half of it. It was very good. Our server was nice and efficient but couldn't do anything about the duck. read more

Such a cute little place to have a celebration, dinner or date. The food was good though nothing phenomenal. If you're here, it's obviously for the drinks and sugar. We made reservations but it still took about 30 minutes to get seated. Service was great, the food came out really quick. I even got a free ducky for my baby niece. read more

Sugar Factory Express - Desserts Near Me - Bloomington, Minnesota

Foods good, but no better than say.... Applebee's. Service, very poor. Staff did not proactively come to: refill waters, to see if we wanted something else, or take orders after we weren't ready the first time around. We had to flag someone down because our waitress was often nowhere to be found. The huge cocktails and milkshakes looked cute, but we opted out. They seem more for photo ops (which I do love a good photo op). Instead we just got food; 1- rainbow sliders = had a weird tangy taste that I could not place my finger on. Perhaps it was the food coloring in the bun or the beef. Anyway,each came with cheese, crispy onions, and a pickle. No ketchup added or provided. 2-appetizer sampler platter = good while warm, but unappetizing once cold. Came with two sauces (I have zero clue what they were). The peach colored one(I assume aioli) was bland, the white one okay... maybe ranch. As for the food items, I liked it all, BUT it's no different than what you'd get at Applebee's or better yet, pick in the frozen section of the supermarket. 3-French fries= favorite part of the meal. Thin, crispy, well salted and seasoned. Thankfully it came with a bit of ketchup which was used on the burgers till we were finally brought more. All in all cute place, fun ambiance, but the service will be their biggest issue if they don't get it together (including managers who stand around) Seems like a nice place to celebrate a birthday. We witnessed two while there. Staff, brought out a treat and sang to the celebrators. BTW- if you go to their store afterwards, show your receipt and save 20% read more

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I was hoping this was going to be a good experience but it just didn't turn out that way. For started it took a long time to be seated, we just stood waiting for someone to help us. It wasn't crowded at all. When we were seated it took about 15 minutes for a server to come and speak with us. We ordered one insane milkshake (Oreo) and a Cookie skillet. The food was just ok. The donut on the cookie skillet was stale. The shake was good but I have to be honest. It's way too pricey and you should know that going in. 47 dollars for a shake and a cookie skillet before tip is outrageous. It wasn't all bad as my son is a little bit of a picky eater and wanted just a scoop of vanilla ice cream which they provided as a courtesy to us at no cost. Due to the lack of service and substandard food I will not be returning. read more

Would probably skip this one next time. Was excited to go, but it just left kind of a meh feeling. Hostess was lovely, our server was great, but way too busy to have to serve the entire restaurant. Poor thing. She was doing the best she could and appeared to be the only one waiting on the entire place. Food was okay. We split the rainbow sliders and some fries which were both okay, but nothing to write home about. The prices are very high. The shakes and desserts look quite attractive, but the price tag, the timing and the wait we passed. Sounded like a fun place, but will probably try another place next time. read more

Being a first timer, the experience was cool and fun. Food was blaaaaah. Loved the fun Strawberry Lemonade Smash Goblet drink, they were out of a lot of their candy and out of stuff to make a lot of their drinks which was a bummer. Ordered the Rainbow Sliders which was suppose to come with a cute little rubber duckie but once again they are out of the duckies. My granddaughter ordered the kids meal but they were out of their prize that comes with it, which is guess was just a dumb dumb sucker. Plastic silverware was quite awkward to use with salad. We were going to get a fun malt or sundae as they looked so cool but I asked if they had to go containers if we did not finish it and again, answer was we are out of lids for them. The experience is cool, food is quite awful, very speedy, but the main thing was my granddaughter had fun or I would have left less stars (maybe), Could be such an awesome experience!! read more

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I went to sugar factory on a weekday around 1 or 2pm and the place was fairly empty. Just a couple other people were seated. Despite that, service was a bit slow and it took some time for our server to come around and take our order. Once the server did, we were a bit sad to see some of the most popular drink options were sold out. It sounded like they were sold out for quite some time. My friends and I split the Cookie Monster milkshake and the Berry Bliss drink (non alcoholic). Both were good, but I'll go into them in more detail: The Cookie monster milkshake had amazing flavor and looked great in pictures. The Cookie pieces on the side of the cup were fresh and delicious. The sauce on the edge of the cup was also good! Highly recommend using a spoon to scrape off some of that deliciousness. The only thing I didn't like about the shake is that the donut, cupcake, and cookie that it came with was extremely stale. They didn't taste fresh at all - it was definitely just for looks. We tried a bite of it and ended up throwing it away. As for the berry bliss drink, it was sooo delicious! Nice level of tart and sweet to offset the thick and heavy milkshake. We especially loved when they poured the dry ice over it to give it the cool foggy effect. Perfect for Boomerangs or that Insta-vid. The downside of this drink, though, is much of it gets wasted. As time goes on, half of the drink gets frozen solid and you can't even scrape it off the bottom of the cup to save the rest of it. I would come here again if I'm craving something sweet but don't know if I would come often. The taste was delicious but quality wasn't the best - especially if you're paying $20 for each item. read more

Sugar Factory Express - Berry Bliss drink - very good! But half of it gets wasted since it gets frozen and stuck to the bottom of the goblet - Desserts Near Me - Bloomington, Minnesota

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Definitely more for show than anything else. The cocktails are definitely creative and flashy, but not much more - and expect a good 20-minute wait as they bring out the glass well before the actual drink is poured. The food is about what you'd expect from a quality level as a dive bar, which isn't all that bad except the prices are nearly double. The milkshakes and creative treats on that front follow a similar theme. While they are interesting and some of them quite tasty, they're insanely overpriced. It's a bit of a dichotomy - flashy exterior with a bit of a bland interior (food specifically). read more